Top 10 ITSM 365 Alternatives & Competitors

Top 10 Alternatives to ITSM 365 Recently Reviewed By G2 Community

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Freshservice
By Freshworks
4.6/5
(1,311)
Product Description
Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.
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Reviewers say compared to ITSM 365, Freshservice is:
Better at meeting requirements
Better at support
More usable
Categories in common with ITSM 365:
Service Desk
IT Service Management (ITSM) Tools

ServiceNow IT Service Management
By ServiceNow
4.4/5
(1,225)
Product Description
ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.
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Reviewers say compared to ITSM 365, ServiceNow IT Service Management is:
Better at meeting requirements
Better at support
Categories in common with ITSM 365:
Service Desk
IT Service Management (ITSM) Tools

Jira Service Management
By Atlassian
4.3/5
(963)
Product Description
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.
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Reviewers say compared to ITSM 365, Jira Service Management is:
Better at meeting requirements
Better at support
Categories in common with ITSM 365:
Service Desk
IT Service Management (ITSM) Tools
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NinjaOne
By NinjaOne
4.7/5
(3,699)
Product Description
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. Intelligent automation and human-centered AI gives employees a great technology experience.
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Reviewers say compared to ITSM 365, NinjaOne is:
Better at meeting requirements
Better at support
More usable
Categories in common with ITSM 365:
IT Service Management (ITSM) Tools

ClickUp
By ClickUp
4.7/5
(11,209)
Product Description
ClickUp is one app to replace them all. It's the future of work. More than just task management - ClickUp offers docs, reminders, goals, calendars, and even an inbox. Fully customizable, ClickUp works for every type of team, so all teams can use the same app to plan, organize, and collaborate.
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Reviewers say compared to ITSM 365, ClickUp is:
Better at meeting requirements
Better at support
Categories in common with ITSM 365:
IT Service Management (ITSM) Tools

SolarWinds Service Desk
By SolarWinds Worldwide LLC
4.3/5
(764)
Product Description
SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.
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Reviewers say compared to ITSM 365, SolarWinds Service Desk is:
Better at meeting requirements
Better at support
More usable
Categories in common with ITSM 365:
Service Desk
IT Service Management (ITSM) Tools

SysAid
By SysAid
4.5/5
(733)
Product Description
SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.
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Reviewers say compared to ITSM 365, SysAid is:
Better at meeting requirements
Better at support
Categories in common with ITSM 365:
Service Desk
IT Service Management (ITSM) Tools

Autotask
By Kaseya
4.3/5
(522)
Product Description
Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements
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Reviewers say compared to ITSM 365, Autotask is:
Better at meeting requirements
Categories in common with ITSM 365:
Service Desk
IT Service Management (ITSM) Tools

Automation Anywhere
By Automation Anywhere
4.5/5
(5,547)
Product Description
Automation Anywhere Enterprise is an RPA platform architected for the digital enterprise.
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Reviewers say compared to ITSM 365, Automation Anywhere is:
Better at meeting requirements
Better at support
Categories in common with ITSM 365:
IT Service Management (ITSM) Tools

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