[ ITSM 365 Reviews ](https://www.g2.com/products/itsm-365/reviews) [ ITSM 365 Reviews ](https://www.g2.com/products/itsm-365/reviews) # ITSM 365 Pricing Overview [Editedit](https://my.g2.com/itsm-365/pricings) [Claim your profile now](https://www.g2.com/products/itsm-365/claim_requests/new) ## ITSM 365 Pricing Key Insights Last updated on Jul 29, 2026 * * * ITSM 365 offers **2 pricing editions** , starting from **75$** to **24,9$**. ITSM 365 pricing tiers are designed to support different usage levels and team sizes. ITSM 365 also offers a **free trial**. Compare the ITSM 365 pricing table below to figure out the best fit for your needs. Some plans may require you to contact **Naumen** for **custom pricing**. * * * Lite — 24,9$ / user/month Standard — 75$ / user/month Rated 4.2 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Lite 24,9$ user/month Monthly cost, min 5 agents pack, billed monthly - All features - Free Upgrades - Emails & Phone Support - Number of end-users (non IT staff): unlimited Show More Standard 75$ user/month Monthly cost, min 5 agents pack, billed monthly - Configuration platform for a tailor-made Service Desk - All features - Free Upgrades - Emails & Phone Support - Number of end-users (non IT staff): unlimited Show More Pricing information for ITSM 365 is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase ITSM 365 must be conducted with the seller. Pricing information was last updated on October 09, 2024 Show More ## Top-Rated Alternatives [ ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") Freshservice 4.6/5(1,351) ](https://www.g2.com/products/freshservice/reviews) [ ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,953) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ View All Alternatives ](https://www.g2.com/products/itsm-365/competitors/alternatives) ## ITSM 365 Alternatives Pricing The following is a quick overview of editions offered by other [Service Desk Software](https://www.g2.com/categories/service-desk) | Product | Price | Features | | --- | --- | --- | | ![Freshservice](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png)[Freshservice](https://www.g2.com/products/freshservice/reviews) STARTER | $19.00 | For getting started Incident Management Knowledge Base Self Service Portal SLA Management Workflow Automator Orchestration Access Controls Starter Analytics Starter Multiple Portal Languages Custom SSL Marketplace Apps Mobile Apps 1000 Orchestration transactions/mo/account | | ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png)[Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) Free | 0/agent/month | For small teams starting with a service desk. Up to 3 agents for free. | | ![Atera](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7550bcff45895b9a0bd1ebb5c48260a6/atera.png)[Atera](https://www.g2.com/products/atera/reviews) Free trial | Free Trial | 30-day free trial. No credit card required. | Various alternatives pricing & plans Free Trial Pricing information for the above various ITSM 365 alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller. ## ITSM 365 Pricing Reviews (2) ![Nidhi G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nidhi G.") NG Nidhi G. Salesforce Quality Analyst Mid-Market (51-1000 emp.) 12/24/2023 "Best for managing the Projects" 5/5 What do you like best about ITSM 365? Easy to use Easy to manage project details Convenient to share project details with the team member Review collected by and hosted on G2.com. What do you dislike about ITSM 365? Its expensive sometime server is down, in that case it hamper the work Review collected by and hosted on G2.com. What problems is ITSM 365 solving and how is that benefiting you? Its convenient to use and help the project team to keep on same page on project Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![sourav c.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sourav c.") SC sourav c. onsite support engineer Mid-Market (51-1000 emp.) 12/9/2023 "ITSM 365 tool is awesome" 4/5 What do you like best about ITSM 365? The magical part is integration with many applications such as Jira, power BI etc and we can get a fully automated services for all kind of businesses. Review collected by and hosted on G2.com. What do you dislike about ITSM 365? The first thing we can consider is the pricing . For a contry like India pricing is one of the key parameter to go for a solution. Second thing is the UI part and it can be improved. Review collected by and hosted on G2.com. What problems is ITSM 365 solving and how is that benefiting you? We can integrate with powerful tools like pewer BI , Jira. Reporting become very easy. Automation is one of the key feature. Easy to use. Review collected by and hosted on G2.com. 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