ITSM 365 Reviews & Product Details

The magical part is integration with many applications such as Jira, power BI etc and we can get a fully automated services for all kind of businesses. Review collected by and hosted on G2.com.

The first thing we can consider is the pricing . For a contry like India pricing is one of the key parameter to go for a solution.

Second thing is the UI part and it can be improved. Review collected by and hosted on G2.com.

It is easy to use as long as its only in 1 spot. IE sharepoint but not sharepoint and teams Review collected by and hosted on G2.com.

Very few features. Kind of clunky and a pain to navigate Review collected by and hosted on G2.com.

We implemented ITSM 365 for their internal ticket system, incident management, stakeholders management, etc. Review collected by and hosted on G2.com.

The system is clunky and not user-friendly. Incomplete development and difficulty getting issues fixed made the experience challenging. We are transitioning to Taskfire for a more seamless solution within Autotask PSA. Review collected by and hosted on G2.com.

Easy to use

Easy to manage project details

Convenient to share project details with the team member Review collected by and hosted on G2.com.

Its expensive

sometime server is down, in that case it hamper the work Review collected by and hosted on G2.com.

User friendly and we can manage complete incident management life cycle. Review collected by and hosted on G2.com.

Need more Integration documentation with other tools. Review collected by and hosted on G2.com.

It is a utilitarian tool with a well-designed user interface that comes to use daily. Review collected by and hosted on G2.com.

Unlike its peers, it lacks the features of integrated emails and email-based workflow. Review collected by and hosted on G2.com.

Affordable and worth tools for small business IT teams Review collected by and hosted on G2.com.

There is nothing I dislike. They improve on the UI and UX to compete legacy softwares Review collected by and hosted on G2.com.

Easy to assign tickets as an Admin. Having good UI. SLA has different colors thereby showing difference between different parameters. Handling tickets are at an ease Review collected by and hosted on G2.com.

Sometimes the website hangs up while performing tasks. It disappears all the changes when not saved. It won't revert back to page which are performing. All kinds of frameworks are not compatible. Review collected by and hosted on G2.com.

User friendly interface, in one section where we can assign and send the tickets.

SLA will highlight in colors and we can generate the reports easily of tracking purpose. Review collected by and hosted on G2.com.

All frameworks are not compatible and cloud integration Review collected by and hosted on G2.com.

It's easy to understand interface. One place to raise incidents, problems, service requests, change etc. From support perspective we can generate reports of the tickets for analysis and improve performance Review collected by and hosted on G2.com.

Current user of IT service management tool and nothing to dislike Review collected by and hosted on G2.com.