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At a Glance
Market Segments
Small-Business (58.6% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
$0.00
Fin by Intercom
Star Rating
(3,685)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansZoho Desk
Star Rating
(7,111)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho Desk offers a robust email integration feature, scoring 9.0, which allows for seamless ticket creation from emails. In contrast, Fin by Intercom excels in live chat support, scoring 9.5, with users praising its real-time assistance capabilities.
- Reviewers mention that Zoho Desk's ticket response user experience is rated at 8.5, while Fin by Intercom shines with a score of 8.8, indicating that users find Intercom's response times and interface more efficient and user-friendly.
- G2 users highlight that Zoho Desk's automation features, particularly in SLA management, score 8.2, but Fin by Intercom's automation capabilities are slightly better at 8.3, with users appreciating the ease of setting up automated responses.
- Users on G2 report that Zoho Desk's knowledge base feature scores 8.5, but Fin by Intercom's knowledge base is rated higher at 8.9, with reviewers noting the ease of finding searchable articles and the overall organization of information.
- Reviewers mention that while both products have strong multi-channel coverage, Zoho Desk scores 8.2, whereas Fin by Intercom scores 8.7, indicating that users find Intercom's ability to integrate various communication channels more effective.
- Users say that Zoho Desk's ease of use is rated at 8.5, but Fin by Intercom surpasses it with a score of 8.9, with many users praising the intuitive interface and straightforward navigation of Intercom's platform.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Fin by Intercom
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.8
2,815
8.7
5,650
Ease of Use
8.9
2,845
8.5
5,728
Ease of Setup
8.4
1,456
8.1
5,003
Ease of Admin
8.6
1,304
8.3
4,711
Quality of Support
8.6
2,711
8.3
5,081
Has the product been a good partner in doing business?
8.8
1,301
8.4
4,252
Product Direction (% positive)
8.8
2,666
8.9
5,416
Features by Category
Ticket and Case Management
8.6
1100
|
Verified
8.6
3310
|
Verified
8.8
1118
|
Verified
8.5
3286
|
Verified
8.7
1095
|
Verified
8.3
3058
|
Verified
8.6
1143
|
Verified
8.3
2911
|
Verified
8.3
680
|
Verified
8.2
2624
|
Verified
8.8
1136
|
Verified
8.4
2905
|
Verified
8.8
1060
|
Verified
8.5
2911
|
Verified
8.6
961
|
Verified
8.3
2498
|
Verified
Generative AI
8.3
247
7.4
960
8.2
248
7.4
949
Agentic AI - Help Desk
7.8
60
7.1
357
8.2
61
7.1
360
7.9
61
7.2
354
Communication Channels
8.8
891
|
Verified
8.3
2851
|
Verified
8.8
1090
|
Verified
8.6
3069
|
Verified
9.4
1264
|
Verified
8.2
2381
|
Verified
8.3
812
8.0
2144
|
Verified
7.6
522
7.8
1906
|
Verified
Platform
8.1
720
|
Verified
8.1
2277
|
Verified
8.2
1267
|
Verified
8.2
2724
|
Verified
8.7
823
|
Verified
8.4
2823
|
Verified
8.6
788
|
Verified
8.1
2238
|
Verified
8.1
1015
|
Verified
8.2
2783
|
Verified
8.2
1017
|
Verified
8.4
2940
|
Verified
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.2
342
Not enough data
8.2
341
Not enough data
8.4
344
Knowledge Management
Not enough data
8.6
321
Not enough data
8.2
315
Not enough data
8.2
320
Compliance
Not enough data
8.3
337
Not enough data
8.3
334
Not enough data
8.2
335
Not enough data
8.1
334
Customer Support
Not enough data
8.2
311
Not enough data
8.2
311
Not enough data
8.0
309
Data Security
Not enough data
8.1
336
Not enough data
8.1
330
Not enough data
8.4
335
Not enough data
8.4
331
Administration
Not enough data
8.1
313
Not enough data
8.4
314
Not enough data
8.5
311
Generative AI
Not enough data
7.6
248
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
8.2
570
8.3
218
8.0
556
Feature Not Available
7.3
549
Design
Feature Not Available
7.9
546
Feature Not Available
7.7
555
8.7
230
8.1
551
8.7
222
8.1
546
8.6
215
8.1
532
Generative AI
Feature Not Available
7.5
427
8.2
84
7.5
420
Usability
Not enough data
8.3
445
Not enough data
8.3
441
Not enough data
8.3
434
Reporting
Not enough data
8.3
428
Not enough data
8.2
414
Not enough data
8.3
421
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
83
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Not enough data
Platform
9.5
611
Not enough data
8.9
581
Not enough data
8.8
577
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1057
Not enough data
8.7
837
Not enough data
8.7
857
Not enough data
9.0
778
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
808
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Customer Support
8.6
199
Not enough data
7.4
185
Not enough data
9.0
205
Not enough data
Automation
8.4
204
Not enough data
8.3
206
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
198
Not enough data
8.6
193
Not enough data
8.5
199
Not enough data
Generative AI
8.3
296
7.9
176
8.3
294
8.0
178
Feature Not Available
7.8
177
Communication
9.2
1441
|
Verified
8.8
718
|
Verified
8.9
1449
|
Verified
8.7
758
|
Verified
8.7
1191
|
Verified
8.6
659
9.1
1356
|
Verified
8.6
632
|
Verified
8.2
595
8.3
356
Internal Use
8.2
1267
|
Verified
8.2
2724
|
Verified
8.7
1094
|
Verified
8.5
361
8.2
1043
|
Verified
8.4
456
8.7
1247
|
Verified
8.7
712
|
Verified
8.9
1319
|
Verified
8.7
692
|
Verified
8.6
1287
|
Verified
8.6
708
|
Verified
Generative AI
8.2
94
7.7
423
Self-Service Experience
8.9
652
8.5
1508
8.9
651
8.4
1469
Feature Not Available
8.1
1275
8.2
490
8.1
770
8.4
535
8.2
815
Self-Service Platform
8.7
530
8.3
838
8.7
534
8.3
815
8.4
473
7.8
725
8.6
519
8.2
761
Agentic AI - Customer Self-Service
7.4
46
7.7
79
7.8
45
7.7
80
7.4
46
7.9
79
7.8
47
7.8
84
8.1
50
7.8
82
7.4
47
7.8
80
7.5
46
7.7
81
Generative AI
Feature Not Available
8.2(won by default)
119
Feature Not Available
8.1(won by default)
117
Process
9.3(won by 0.6)
89
8.7
490
9.0(tied score)
86
9.0(tied score)
634
9.6(won by 1.1)
89
8.5
487
Channels
9.4(won by 0.4)
89
9.0
624
8.8(won by 0.3)
88
8.5
543
9.5(won by 0.8)
91
8.7
514
8.3
81
8.6(won by 0.3)
457
8.8(tied score)
83
8.8(tied score)
482
Insight
9.1(won by 0.4)
86
8.7
493
9.2(won by 0.3)
87
8.9
545
8.8(tied score)
83
8.8(tied score)
515
9.3(won by 0.3)
83
9.0
589
Generative AI
Feature Not Available
7.6
184
7.2
16
7.7
183
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Customer Query Resolution - AI Customer Support Agents
7.6
167
Not enough data
7.9
165
Not enough data
7.7
164
Not enough data
8.5
163
Not enough data
8.0
159
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
157
Not enough data
7.9
158
Not enough data
7.9
159
Not enough data
8.3
158
Not enough data
Automation
8.1
160
Not enough data
7.9
157
Not enough data
7.2
154
Not enough data
Autonomy
7.5
161
Not enough data
7.7
161
Not enough data
7.2
157
Not enough data
7.6
160
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Zoho Desk are categorized as Digital Customer Service Platforms, Customer Communications Management, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, AI Agents For Business Operations, Shared Inbox, Conversational Support, Digital Adoption Platform, Conversational Marketing, and Chatbots
Zoho Desk is categorized as Google Workspace for Sales, Contact Center Knowledge Base, and Complaint Management
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Information Technology and Services
17.7%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.6%
Other
60.2%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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