# Insightly CRM vs Outreach Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Insightly CRM excels in user-friendliness, with many users appreciating its modern and intuitive design. They find it easy to navigate, which helps them stay organized and on top of their daily tasks.
- **Users say** that Outreach stands out for its powerful automation features, particularly its ability to create multi-channel sequences that integrate email, phone, and LinkedIn. This functionality helps prevent leads from falling through the cracks, addressing common follow-up challenges.
- **According to verified reviews** , Insightly CRM is praised for its quick implementation process, with users highlighting the straightforward onboarding experience that allows teams to get up and running efficiently.
- **Reviewers mention** that Outreach offers excellent integration capabilities with tools like Salesforce, which enhances its usability. Users appreciate the seamless updates from Salesforce, ensuring they can focus on their outreach efforts without wasting time on data entry.
- **G2 reviewers note** that while both platforms provide solid support, Outreach has received specific praise for its responsive customer service, with users reporting quick resolutions to issues and ongoing assistance that enhances their experience.
- **Users highlight** that Insightly CRM's data management features, such as reliable file access and organization, contribute to its effectiveness for small businesses, making it a strong choice for teams looking for a straightforward CRM solution.



| | Insightly CRM | Outreach | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 942 | 3,569 | 
| **Largest Market Segment** | Small-Business (73.2% of reviews) | Mid-Market (59.6% of reviews) | 
| **Entry Level Price** | $29/ user, per month (billed annually) | Contact Us | 

---
## Top Pros & Cons

### Insightly CRM

Pros:
- Ease of Use (20 reviews)
- Easy Customization (8 reviews)

Cons:
- Learning Curve (7 reviews)
- Limited Customization (7 reviews)

### Outreach

Pros:
- Ease of Use (80 reviews)
- Automation (49 reviews)

Cons:
- Missing Features (32 reviews)
- Learning Curve (23 reviews)

---
## Ratings Comparison
| Rating | Insightly CRM | Outreach | 
|---|---|---|
  | **Meets Requirements** | 8.3 (800 reviews) | 8.7 (2700 reviews) | 
  | **Ease of Use** | 8.4 (805 reviews) | 8.3 (2717 reviews) | 
  | **Ease of Setup** | 8.3 (361 reviews) | 7.7 (877 reviews) | 
  | **Ease of Admin** | 8.5 (337 reviews) | 7.8 (775 reviews) | 
  | **Quality of Support** | 8.0 (685 reviews) | 8.3 (2447 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (321 reviews) | 8.5 (761 reviews) | 
  | **Product Direction (% positive)** | 8.0 (773 reviews) | 8.4 (2528 reviews) | 

---
## Pricing

### Insightly CRM

#### Entry-Level Pricing

Plan: Plus

Price: $29 / user, per month (billed annually)


[Browse all 3 editions](https://www.g2.com/products/insightly-crm/pricing)

#### Free Trial

Yes

### Outreach

#### Entry-Level Pricing

Plan: Future Outreach Customers

Price: Contact Us

Key Features:
- Sales engagement
- Opportuntity management
- Mutual success plans

[Learn more about Outreach](https://www.g2.com/products/outreach/reviews)

#### Free Trial

No

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Insightly CRM** | 7.8/10 | 732 |
| **Outreach** | N/A | N/A |

#### Sales Force Automation

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Contact & Account Management** | 8.5 (628 reviews) ✓ Verified | Not enough data | 
| **Partner Relationship Mgmt. (PRM)** | Feature Not Available | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | 8.3 (598 reviews) ✓ Verified | Not enough data | 
| **Task / Activity Management** | 8.1 (627 reviews) ✓ Verified | Not enough data | 
| **Territory & Quota Management** | 7.5 (350 reviews) ✓ Verified | Not enough data | 
| **Desktop Integration** | 8.0 (453 reviews) ✓ Verified | Not enough data | 
| **Product & Price List Management** | 7.5 (339 reviews) ✓ Verified | Not enough data | 
| **Quote & Order Management** | 7.6 (349 reviews) ✓ Verified | Not enough data | 
| **Customer Contract Management** | 8.0 (423 reviews) ✓ Verified | Not enough data | 

#### Marketing Automation

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Email Marketing** | 7.6 (407 reviews) ✓ Verified | Not enough data | 
| **Campaign Management** | Feature Not Available | Not enough data | 
| **Lead Management** | 8.1 (523 reviews) ✓ Verified | Not enough data | 
| **Marketing ROI Analytics** | 7.5 (339 reviews) ✓ Verified | Not enough data | 

#### Customer Support

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Case Management** | 7.8 (394 reviews) | Not enough data | 
| **Customer Support Portal** | 7.8 (400 reviews) | Not enough data | 
| **Knowledge Base** | 7.9 (460 reviews) | Not enough data | 
| **Call Center Features** | 7.6 (325 reviews) ✓ Verified | Not enough data | 
| **Support Analytics** | 7.8 (361 reviews) | Not enough data | 

#### Reporting & Analytics

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Reporting** | 7.9 (531 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 7.9 (554 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 7.6 (387 reviews) ✓ Verified | Not enough data | 

#### Mobile & Social

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Social Collaboration Features** | 7.8 (356 reviews) ✓ Verified | Not enough data | 
| **Social Network Integration** | 7.7 (352 reviews) ✓ Verified | Not enough data | 
| **Mobile User Support** | 7.8 (417 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Customization** | 7.9 (317 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.1 (310 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.4 (322 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | 8.0 (215 reviews) ✓ Verified | Not enough data | 
| **Sandbox / Test Environments** | 7.2 (87 reviews) | Not enough data | 
| **Document & Content Mgmt.** | 7.6 (252 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 8.3 (319 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | 7.6 (214 reviews) ✓ Verified | Not enough data | 

#### Integration

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Data Import & Export Tools** | 8.0 (288 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 7.6 (237 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | 7.3 (223 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **AI Text Generation** | 6.9 (27 reviews) | Not enough data | 

#### Agentic AI - CRM

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (7 reviews) | Not enough data | 
| **Multi-step Planning** | 8.3 (7 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (8 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (7 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (7 reviews) | Not enough data | 
| **Decision Making** | 7.6 (7 reviews) | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Insightly CRM** | N/A | N/A |
| **Outreach** | 7.7/10 | 48 |

#### Lead Facilitation

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Feature Not Available | 
| **Lead Qualification** | Not enough data | 7.5 (34 reviews) | 
| **Lead Follow-up** | Not enough data | 8.1 (36 reviews) | 
| **Meeting Scheduling ** | Not enough data | 8.1 (38 reviews) | 

#### Organization

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | 7.9 (33 reviews) | 
| **Data Entry** | Not enough data | 8.0 (35 reviews) | 
| **Integrations / APIs** | Not enough data | 8.1 (33 reviews) | 

#### Performance Analysis

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Coaching ** | Not enough data | 7.4 (38 reviews) | 
| **Peformance Tracking** | Not enough data | 8.3 (41 reviews) | 

#### Sales Analysis

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | 7.3 (37 reviews) | 
| **Sales Forecasting ** | Not enough data | 7.8 (38 reviews) | 

#### Generative AI

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (26 reviews) | 
| **AI Text Summarization** | Not enough data | 7.6 (24 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | 6.3 (5 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Insightly CRM** | N/A | N/A |
| **Outreach** | 7.7/10 | 1142 |

#### Integrated Workflows

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Task Management** | Not enough data | 8.8 (1017 reviews) ✓ Verified | 
| **Email Tracking/Automation** | Not enough data | 9.1 (1071 reviews) ✓ Verified | 
| **Calls and Voice** | Not enough data | 8.4 (879 reviews) ✓ Verified | 
| **Other Outreach Options ** | Not enough data | 8.2 (800 reviews) ✓ Verified | 
| **CRM Integration** | Not enough data | 8.5 (1017 reviews) ✓ Verified | 
| **Calendar** | Not enough data | 8.6 (401 reviews) | 
| **Shared Records** | Not enough data | 8.2 (348 reviews) | 

#### Repeatability and Reportability

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Content Management** | Not enough data | 8.3 (864 reviews) ✓ Verified | 
| **Workflow Management** | Not enough data | 8.6 (967 reviews) ✓ Verified | 
| **Workflow Performance** | Not enough data | 8.5 (932 reviews) ✓ Verified | 
| **Sales Coaching and Insights** | Not enough data | 7.8 (770 reviews) ✓ Verified | 
| **Gamification** | Not enough data | 7.0 (314 reviews) | 

#### AI and Automation

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Lead Prioritization** | Not enough data | 7.8 (343 reviews) | 
| **Lead Scoring** | Not enough data | 7.3 (308 reviews) | 
| **Best Time of Day Scheduling** | Not enough data | 7.7 (346 reviews) | 
| **Buyer Intelligence** | Not enough data | 7.3 (299 reviews) | 
| **Machine Learning** | Not enough data | 7.0 (292 reviews) | 

#### Generative AI

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.7 (138 reviews) | 

#### Agentic AI - Sales Engagement

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.4 (26 reviews) | 
| **Multi-step Planning** | Not enough data | 7.2 (26 reviews) | 
| **Cross-system Integration** | Not enough data | 7.6 (26 reviews) | 
| **Adaptive Learning** | Not enough data | 6.3 (26 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.7 (26 reviews) | 
| **Proactive Assistance** | Not enough data | 6.8 (26 reviews) | 
| **Decision Making** | Not enough data | 6.9 (25 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Insightly CRM** | N/A | N/A |
| **Outreach** | 6.7/10 | 181 |

#### Call Analytics

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Call Recording** | Not enough data | 8.3 (128 reviews) | 
| **Machine Learning** | Not enough data | 7.8 (108 reviews) | 
| **Call Analysis** | Not enough data | 8.0 (115 reviews) | 
| **Lead Qualification** | Not enough data | Feature Not Available | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Customer Scoring** | Not enough data | Feature Not Available | 
| **Speech-to-Text** | Not enough data | 7.7 (95 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.5 (40 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.0 (7 reviews) | 
| **Multi-step Planning** | Not enough data | 6.4 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 6.0 (7 reviews) | 
| **Adaptive Learning** | Not enough data | 5.7 (7 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.7 (7 reviews) | 
| **Proactive Assistance** | Not enough data | 5.5 (7 reviews) | 
| **Decision Making** | Not enough data | 6.0 (7 reviews) | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Insightly CRM** | N/A | N/A |
| **Outreach** | 7.9/10 | 109 |

#### Revenue Sourcing and Forecasting

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Revenue History** | Not enough data | 7.4 (51 reviews) | 
| **Pipeline Management** | Not enough data | 7.9 (60 reviews) | 
| **Dashboard Analytics** | Not enough data | 8.3 (79 reviews) | 
| **Multi-Device Data Visualization** | Not enough data | 8.1 (53 reviews) | 
| **Data Segmentation** | Not enough data | 7.9 (59 reviews) | 
| **Predictive Forecasting** | Not enough data | 8.0 (21 reviews) | 
| **Revenue Operations Cadence** | Not enough data | 8.0 (22 reviews) | 

#### CRM Data Enrichment

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Calendar Sync** | Not enough data | 8.7 (92 reviews) | 
| **Email Activity Capture** | Not enough data | 8.7 (101 reviews) | 
| **Conversation Intelligence** | Not enough data | 8.2 (74 reviews) | 
| **Marketing Leads** | Not enough data | Feature Not Available | 
| **Contact Capture** | Not enough data | 8.2 (22 reviews) | 

#### Account Management

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Nonengaged Accounts** | Not enough data | 7.8 (69 reviews) | 
| **Account optimization** | Not enough data | 7.8 (70 reviews) | 
| **Historical Patterns** | Not enough data | 8.0 (70 reviews) | 
| **Rep Performance** | Not enough data | 8.5 (81 reviews) | 
| **Account Engagement** | Not enough data | 7.8 (24 reviews) | 
| **Historical Win/Loss Patterns** | Not enough data | 8.1 (21 reviews) | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **Insightly CRM** | N/A | N/A |
| **Outreach** | N/A | N/A |

#### Automation

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Problem Solving** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 

#### Outbound Sales

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Follow-Up Scheduling** | Not enough data | Not enough data | 
| **Prospect Prioritization** | Not enough data | Not enough data | 
| **Multichannel Campaign Execution** | Not enough data | Not enough data | 
| **Personalized Outreach** | Not enough data | Not enough data | 
| **Outreach Performance Analytics** | Not enough data | Not enough data | 

#### Inbound Sales

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Data Enrichment** | Not enough data | Not enough data | 
| **Inquiry Routing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Real-Time Engagement** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Insightly CRM** | N/A | N/A |
| **Outreach** | 8.1/10 | 390 |

#### Agentic AI - Sales Performance Management

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Incentives

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Badges** | Not enough data | 7.5 (192 reviews) | 
| **Triggers** | Not enough data | 8.2 (233 reviews) ✓ Verified | 
| **Commission Calculator** | Not enough data | 6.9 (164 reviews) ✓ Verified | 
| **Leaderboards** | Not enough data | 8.3 (244 reviews) ✓ Verified | 

#### Personalization

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Profiles** | Not enough data | 8.3 (262 reviews) ✓ Verified | 
| **Custom Reports** | Not enough data | 7.8 (269 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.2 (321 reviews) ✓ Verified | 
| **Goal Setting** | Not enough data | 8.1 (226 reviews) ✓ Verified | 

#### Administrative

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Integration** | Not enough data | 8.7 (305 reviews) ✓ Verified | 
| **Employee Structure** | Not enough data | 8.4 (257 reviews) ✓ Verified | 
| **Behavior Monitoring** | Not enough data | 8.5 (263 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Insightly CRM** | N/A | N/A |
| **Outreach** | 7.7/10 | 1562 |

#### Agentic AI - Email Tracking

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (16 reviews) | 
| **Multi-step Planning** | Not enough data | 7.2 (18 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (17 reviews) | 
| **Adaptive Learning** | Not enough data | 6.4 (16 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.4 (16 reviews) | 
| **Proactive Assistance** | Not enough data | 6.3 (16 reviews) | 
| **Decision Making** | Not enough data | 6.5 (16 reviews) | 

#### Analytics

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Open Rates** | Not enough data | 8.8 (1440 reviews) | 
| **Link Activity** | Not enough data | 8.4 (1379 reviews) | 
| **Attachment Activity** | Not enough data | Feature Not Available | 

#### Customizations

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Email Platform Integration** | Not enough data | 8.8 (1405 reviews) | 
| **Email Scheduling** | Not enough data | 8.9 (1432 reviews) | 
| **Notifications** | Not enough data | 8.5 (1404 reviews) | 
| **Email Categorization** | Not enough data | 8.3 (1055 reviews) | 
| **Templates** | Not enough data | 9.0 (1448 reviews) | 

#### Generative AI

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.8 (162 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Insightly CRM** | 8.3/10 | 47 |
| **Outreach** | 7.4/10 | 207 |

#### Agentic AI - Sales Analytics

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.7 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (8 reviews) | 
| **Adaptive Learning** | Not enough data | 6.4 (7 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.4 (7 reviews) | 
| **Proactive Assistance** | Not enough data | 6.4 (7 reviews) | 

#### Data Sourcing

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Data Sourcing** | 8.2 (35 reviews) | 7.7 (157 reviews) | 
| **Exporting & Sharing Data** | 8.6 (43 reviews) | 7.9 (173 reviews) | 
| **Multi-Device Data Visualization** | 8.3 (35 reviews) | Feature Not Available | 
| **Interactive Dashboards** | 8.7 (41 reviews) | 8.1 (187 reviews) | 
| **Data Segmentation** | 8.0 (36 reviews) | 7.6 (167 reviews) | 

#### Predictive Analytics

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Lead Scoring** | 7.9 (37 reviews) | 7.3 (140 reviews) | 
| **Opportunity Scoring** | 7.9 (38 reviews) | 7.4 (134 reviews) | 
| **Risk Analysis** | 7.8 (33 reviews) | 7.0 (125 reviews) | 
| **Live Forecasting** | 7.8 (35 reviews) | 7.3 (133 reviews) | 

#### Sales Management

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Live Pipeline Management** | 8.5 (37 reviews) | 7.9 (147 reviews) | 
| **Sales Gamification** | 8.1 (30 reviews) | Feature Not Available | 
| **Account-Based Analytics** | 8.7 (32 reviews) | 7.8 (162 reviews) | 
| **Activity Tracking** | 8.8 (39 reviews) | 8.8 (188 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Insightly CRM** | N/A | N/A |
| **Outreach** | 7.7/10 | 1306 |

#### Agentic AI - Outbound Call Tracking

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.2 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.5 (10 reviews) | 

#### Calling

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Record Calls** | Not enough data | 8.5 (813 reviews) | 
| **Generate Location** | Not enough data | 7.9 (906 reviews) | 
| **Call Types** | Not enough data | 8.4 (1032 reviews) | 
| **Click-to-Call** | Not enough data | 8.8 (1089 reviews) | 
| **Auto Dialer** | Not enough data | 5.8 (15 reviews) | 

#### Contacts

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Personalization** | Not enough data | 8.6 (1145 reviews) | 
| **Information Locater** | Not enough data | 8.0 (984 reviews) | 
| **Record Prospect Data** | Not enough data | 8.4 (1066 reviews) | 

#### Insights

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Notes** | Not enough data | 8.3 (1093 reviews) ✓ Verified | 
| **Daily Summary** | Not enough data | 8.4 (1052 reviews) | 
| **Automated Voicemails** | Not enough data | 7.7 (593 reviews) | 
| **Automated Emails** | Not enough data | 9.1 (1191 reviews) | 
| **Sorts Prospects** | Not enough data | 8.1 (1035 reviews) | 
| **Automated Note Taking** | Not enough data | 6.9 (14 reviews) | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Insightly CRM** | N/A | N/A |
| **Outreach** | 8.1/10 | 251 |

#### Agentic AI - Sales Coaching

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.3 (197 reviews) ✓ Verified | 
| **Coaching Materials** | Not enough data | 8.2 (196 reviews) ✓ Verified | 
| **Playbook Creation** | Not enough data | 8.2 (179 reviews) ✓ Verified | 
| **Video Record** | Not enough data | 8.0 (142 reviews) ✓ Verified | 

#### Feedback

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Review** | Not enough data | 8.3 (165 reviews) ✓ Verified | 
| **Scorecard** | Not enough data | 8.1 (162 reviews) ✓ Verified | 
| **Coaching Card** | Not enough data | 8.1 (141 reviews) | 
| **Leaderboard** | Not enough data | 8.3 (174 reviews) ✓ Verified | 
| **Real-Time Updates** | Not enough data | 8.4 (192 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.3 (191 reviews) ✓ Verified | 
| **Competition** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 6.7 (21 reviews) | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Insightly CRM** | N/A | N/A |
| **Outreach** | N/A | N/A |

#### Agentic AI - Revenue AI Platforms

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **CRM Data Enrichment** | Not enough data | Not enough data | 
| **Actionable Insights** | Not enough data | Not enough data | 
| **Risk Flagging** | Not enough data | Not enough data | 
| **Workflow Orchestration** | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | 
| **Pipeline & Deal Management** | Not enough data | Not enough data | 
| **Customer Data Capture** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Insightly CRM** | N/A | N/A |
| **Outreach** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Insightly CRM | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics)

**Unique to Insightly CRM (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to Outreach (10):** [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [AI SDRs Software](https://www.g2.com/categories/ai-sdrs), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Insightly CRM | Outreach | 
|---|---|---|
| **Small-Business** | 73.2% | 18.5% | 
| **Mid-Market** | 20.2% | 59.6% | 
| **Enterprise** | 6.6% | 21.8% | 

### By Industry

#### Insightly CRM

- **Marketing and Advertising:** 10.0%
- **Information Technology and Services:** 6.2%
- **Construction:** 4.8%
- **Computer Software:** 4.0%
- **Financial Services:** 3.9%
- **Real Estate:** 3.5%
- **Management Consulting:** 3.3%
- **Non-Profit Organization Management:** 2.7%
- **Accounting:** 2.5%
- **Education Management:** 2.5%
- **Other:** 56.7%

#### Outreach

- **Computer Software:** 36.9%
- **Information Technology and Services:** 18.2%
- **Marketing and Advertising:** 7.2%
- **Internet:** 6.3%
- **Financial Services:** 3.1%
- **Telecommunications:** 2.4%
- **Computer & Network Security:** 2.1%
- **Human Resources:** 1.9%
- **E-Learning:** 1.6%
- **Staffing and Recruiting:** 1.1%
- **Other:** 19.2%

---
## Alternatives

### Alternatives to Insightly CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25797 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13816 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3049 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2929 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1430 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (952 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews)

### Alternatives to Outreach

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25797 reviews)
- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5602 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4286 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9658 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13816 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6652 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (575 reviews)
- [Backstory](https://www.g2.com/products/people-ai-backstory/reviews) — 4.5/5 stars (630 reviews)
- [InsideSales](https://www.g2.com/products/insidesales/reviews) — 4.5/5 stars (618 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)

---
## Top Discussions

### Insightly CRM

- Title: [What is Insightly CRM used for?](https://www.g2.com/discussions/insightly-crm-what-is-insightly-crm-used-for) — 2 comments
  > **Top comment:** "The management and optimization of customer and prospective client interactions is achieved through the use of Insightly CRM (Customer Relationship..."
- Title: [What is the best of linking email to insightly?](https://www.g2.com/discussions/15124-what-is-the-best-of-linking-email-to-insightly) — 2 comments, 1 upvote
  > **Top comment:** "We connect our exchange account but gmail work too - pretty simple. Alternative is to bcc Insightly on outgoing mail and capture them that way. "
- Title: [What sales anayltics options come with the platform?](https://www.g2.com/discussions/what-sales-anayltics-options-come-with-the-platform) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Insightly offers customizable dashboards and reports that help your team quickly visualize performance and make data-driven decisions. You can find on-demand..."
- Title: [Does Insightly have any email or marketing automation features?](https://www.g2.com/discussions/does-insightly-have-any-email-or-marketing-automation-features) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hello! Yes--Insightly's CRM lets you send sales emails back and forth with your leads. You'll also see a record of those synced conversations in the CRM in..."
- Title: [Do I need custom code for Insightly's integrations?](https://www.g2.com/discussions/do-i-need-custom-code-for-insightly-s-integrations) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hey! Custom code knowledge is not required. Insightly offers AppConnect, a low-code, no-code integration automation tool to streamline the process. There are..."

### Outreach

- Title: [Can someone recommend an auto dialer that works well with outreach?](https://www.g2.com/discussions/can-someone-recommend-an-auto-dialer-that-works-well-with-outreach) — 2 comments, 1 upvote
  > **Top comment:** "ring central"
- Title: [Can I use this for Sales Development?](https://www.g2.com/discussions/can-i-use-this-for-sales-development) — 2 comments, 1 upvote
  > **Top comment:** "Definitely...tons of features for SD...email tracking, templates, sequences, etc"
- Title: [What are the other best ways  Outreach can be used in?](https://www.g2.com/discussions/50353-what-are-the-other-best-ways-outreach-can-be-used-in) — 2 comments, 2 upvotes
  > **Top comment:** "We also used it for hiring workflow."
- Title: [What is the best way to log follow ups?](https://www.g2.com/discussions/what-is-the-best-way-to-log-follow-ups) — 2 comments, 1 upvote
  > **Top comment:** "When I engage a customer, either email or call, I put them into a follow up sequence, typically that has 3 steps, call > email > call to make sure we keep..."
- Title: [Has anyone made the a migration from gmail to Outlook? If so, how did your use of Outreach change?](https://www.g2.com/discussions/13740-has-anyone-made-the-a-migration-from-gmail-to-outlook-if-so-how-did-your-use-of-outreach-change) — 2 comments, 2 upvotes
  > **Top comment:** "Outreach has built-in integration with outlook, there for the usage of Outreach increased on our end. It now facilitates the way we manage playbooks and our..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/insightly-crm-vs-outreach)