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Compare HubSpot Service Hub and Qualified 
Featured Products
At a Glance
Market Segments
Small-Business (59.6% of reviews)
Mid-Market (70.5% of reviews)
Entry-Level Pricing
$0.00 Per Month
Contact Us
HubSpot Service Hub
Star Rating
(2,883)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansQualified
Star Rating
(1,366)4.9 out of 5
Market Segments
Mid-Market (70.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that HubSpot Service Hub excels in overall user satisfaction, reflected in its higher G2 Score compared to Qualified. Users appreciate its comprehensive features, such as the ability to keep all client and prospect information organized in one place, which enhances productivity.
- Users say that Qualified shines in its AI capabilities, particularly with its AI SDR feature, which has reportedly increased the number of meetings booked significantly. This allows businesses to engage more web visitors than traditional methods, showcasing Qualified's strength in leveraging AI for lead generation.
- Reviewers mention that HubSpot Service Hub's automation tools are a game-changer, saving users hours each week by efficiently routing tickets and triggering follow-up emails. This level of automation is particularly beneficial for small businesses looking to streamline their operations.
- According to verified reviews, Qualified's customization options for chat interactions are highly praised, allowing users to tailor conversations based on different industries and segments. This flexibility is a significant advantage for businesses that engage with diverse customer bases.
- Users highlight that while HubSpot Service Hub has a robust reporting and analytical review system, it sometimes struggles with specific workflow configurations, which can be a challenge for users with unique needs. This indicates a potential area for improvement in user experience.
- G2 reviewers note that Qualified offers superior support, with many users commending their representatives for their deep understanding of both Salesforce and Qualified. This level of support can be crucial for businesses during implementation and ongoing use, making it a strong point for Qualified.
Pricing
Entry-Level Pricing
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
Qualified
Premier
Contact Us
Scale pipeline with Piper the AI SDR and sales rep conversations.
- Real-Time Website Conversations
- Schedule Sales Meetings
- Send 1:1 Personalized Emails
Free Trial
HubSpot Service Hub
Free Trial is available
Qualified
No trial information availableRatings
Meets Requirements
8.5
2,120
9.6
1,098
Ease of Use
8.6
2,312
9.2
1,108
Ease of Setup
8.3
1,323
9.2
805
Ease of Admin
8.5
915
9.2
796
Quality of Support
8.8
1,948
9.9
1,098
Has the product been a good partner in doing business?
8.8
903
9.9
814
Product Direction (% positive)
8.7
1,988
9.9
1,031
Features by Category
Ticket and Case Management
8.5
772
|
Verified
Not enough data
8.4
770
|
Verified
Not enough data
8.4
777
|
Verified
Not enough data
8.2
707
|
Verified
Not enough data
7.8
484
Not enough data
8.2
708
|
Verified
Not enough data
8.4
718
Not enough data
8.7
741
|
Verified
Not enough data
Generative AI
7.4
96
Not enough data
7.4
96
Not enough data
Agentic AI - Help Desk
7.5
91
Not enough data
7.6
93
Not enough data
7.6
92
Not enough data
Communication Channels
8.1
506
Not enough data
8.5
719
|
Verified
Not enough data
8.3
643
|
Verified
Not enough data
7.8
449
Not enough data
7.7
466
Not enough data
Platform
7.4
514
Not enough data
8.1
626
|
Verified
9.4
567
|
Verified
8.4
669
|
Verified
Not enough data
8.3
626
|
Verified
Not enough data
8.3
721
|
Verified
Not enough data
8.5
743
|
Verified
Not enough data
Customer Information
8.4
612
|
Verified
Not enough data
8.6
745
|
Verified
Not enough data
8.6
791
|
Verified
Not enough data
8.0
485
|
Verified
Not enough data
8.3
608
|
Verified
Not enough data
8.3
595
|
Verified
Not enough data
8.5
753
|
Verified
Not enough data
Predictions
7.5
459
|
Verified
Not enough data
7.8
481
|
Verified
Not enough data
8.2
560
Not enough data
7.8
409
|
Verified
Not enough data
Platform
8.5
863
|
Verified
Not enough data
8.2
711
|
Verified
Not enough data
8.4
746
|
Verified
Not enough data
8.6
817
|
Verified
Not enough data
8.4
868
|
Verified
Not enough data
8.2
665
Not enough data
8.5
789
|
Verified
Not enough data
8.8
750
|
Verified
Not enough data
8.7
859
|
Verified
Not enough data
8.8
843
|
Verified
Not enough data
Generative AI
7.7
122
Not enough data
7.8
119
Not enough data
Agentic AI - Customer Success
7.5
93
Not enough data
7.6
94
Not enough data
7.7
95
Not enough data
7.8
94
Not enough data
7.7
94
Not enough data
Messenger
Not enough data
9.2
350
|
Verified
Not enough data
9.1
382
|
Verified
Not enough data
9.6
434
|
Verified
Not enough data
9.3
392
|
Verified
Channels
Not enough data
Feature Not Available
Not enough data
9.6
410
|
Verified
Not enough data
7.3
172
Not enough data
Feature Not Available
Not enough data
8.5
173
|
Verified
Customers
Not enough data
9.4
379
|
Verified
Not enough data
9.4
332
|
Verified
Not enough data
9.2
395
|
Verified
Not enough data
9.5
382
|
Verified
Not enough data
9.4
385
|
Verified
Agentic AI - Conversational Marketing
Not enough data
8.5
37
Not enough data
8.4
33
Not enough data
8.8
37
Not enough data
8.9
38
Not enough data
9.1
39
Not enough data
8.5
35
Not enough data
8.6
34
Lead Facilitation
Not enough data
9.5
73
|
Verified
Not enough data
9.2
73
|
Verified
Not enough data
9.2
62
|
Verified
Not enough data
9.6
76
|
Verified
Organization
Not enough data
9.2
54
|
Verified
Not enough data
9.3
57
|
Verified
Not enough data
9.2
64
|
Verified
Performance Analysis
Not enough data
9.0
45
|
Verified
Not enough data
9.5
48
|
Verified
Sales Analysis
Not enough data
8.7
44
|
Verified
Not enough data
8.8
42
|
Verified
Generative AI
Not enough data
9.5
44
Not enough data
9.6
41
Agentic AI - AI Sales Assistant
Not enough data
9.9
12
Not enough data
9.7
11
Not enough data
9.9
13
Not enough data
8.9
14
Not enough data
9.4
14
Not enough data
9.1
13
Not enough data
9.7
10
Data Availability
Not enough data
9.4
171
Not enough data
9.4
183
Not enough data
9.2
130
Platform Additional Functionality
Not enough data
9.5
199
Not enough data
9.5
161
Not enough data
Feature Not Available
Not enough data
9.5
185
Not enough data
9.6
188
Responses
9.1
17
9.5
36
8.7
17
9.6
37
9.0
17
9.6
35
Automation - AI Agents
8.6
17
9.7
30
8.6
17
9.3
30
8.7
17
9.6
33
8.6
17
Feature Not Available
8.8
17
Feature Not Available
Platform
8.2
17
9.6
34
8.8
17
9.7
35
8.8
17
9.8
35
Autonomy - AI Agents
8.9
17
9.4
33
8.6
17
9.5
32
8.4
17
9.8
30
8.6
17
9.4
30
Generative AI
8.9
18
9.6
29
9.1
18
9.6
29
Responses
Not enough data
9.4
524
Not enough data
9.5
503
Not enough data
9.6
534
Not enough data
9.3
450
Not enough data
9.0
364
Platform
Not enough data
9.7
549
Not enough data
9.5
538
Not enough data
9.4
508
Not enough data
9.3
529
Not enough data
9.2
416
Not enough data
9.4
471
Not enough data
9.5
484
Generative AI
Not enough data
9.1
179
Not enough data
8.9
173
Conversational Platform
8.3
806
Not enough data
8.0
609
Not enough data
8.1
356
Not enough data
8.2
549
Not enough data
Support Automation
8.2
634
Not enough data
8.1
398
Not enough data
8.2
610
Not enough data
8.1
567
Not enough data
Generative AI
7.4
265
Not enough data
7.5
262
Not enough data
Notifications
Not enough data
9.3
217
Not enough data
9.2
203
Not enough data
9.5
220
Settings
Not enough data
9.4
220
Not enough data
9.5
227
Not enough data
9.5
217
Personalization
Not enough data
9.4
221
Not enough data
9.5
204
Integrations
Not enough data
9.4
216
Not enough data
9.6
238
Not enough data
7.7
151
Not enough data
8.6
182
Not enough data
8.9
183
Generative AI
Not enough data
9.0
112
Not enough data
8.9
100
Not enough data
8.5
90
Not enough data
8.7
90
Not enough data
8.3
85
Agentic AI - Online Appointment Scheduling
Not enough data
9.4
25
Not enough data
9.4
24
Not enough data
9.6
25
Integrations
Not enough data
8.5
112
Not enough data
9.1
130
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.6
153
Branding & Customizatio
Not enough data
9.2
142
Not enough data
9.3
136
Not enough data
9.2
120
Automatic Rules & Configurations
Not enough data
9.5
149
Not enough data
9.5
140
Not enough data
9.2
137
Agentic AI - Business Scheduling
Not enough data
9.4
14
Not enough data
9.5
13
Generative AI
Not enough data
9.3
48
Not enough data
9.3
47
Agentic AI - Bot Platforms
Not enough data
10.0
7
Not enough data
10.0
5
Not enough data
9.7
6
Not enough data
9.8
7
Not enough data
9.4
6
Not enough data
9.7
6
Not enough data
Not enough data
Generative AI
7.7
141
9.1
153
7.7
139
9.1
149
Feature Not Available
8.5
104
Communication
8.6
426
|
Verified
9.7
651
|
Verified
8.4
424
|
Verified
9.4
632
|
Verified
8.7
390
|
Verified
8.7
388
8.6
338
9.4
486
|
Verified
8.1
266
9.1
421
|
Verified
Internal Use
8.1
626
|
Verified
9.4
567
|
Verified
8.5
382
|
Verified
9.3
520
|
Verified
8.4
342
|
Verified
9.5
569
|
Verified
8.6
423
9.3
528
|
Verified
8.8
413
|
Verified
9.1
412
|
Verified
8.7
401
|
Verified
9.3
511
|
Verified
Generative AI
7.6
188
Not enough data
Self-Service Experience
8.6
657
Not enough data
8.6
630
Not enough data
7.7
86
Not enough data
7.9
418
Not enough data
8.3
453
Not enough data
Self-Service Platform
8.3
439
Not enough data
8.5
455
Not enough data
7.7
362
Not enough data
8.3
431
Not enough data
Agentic AI - Customer Self-Service
8.4
34
Not enough data
8.5
34
Not enough data
8.3
34
Not enough data
8.4
34
Not enough data
8.7
34
Not enough data
8.9
33
Not enough data
8.6
33
Not enough data
Generative AI
7.6
86
Not enough data
7.5
86
Not enough data
Generative AI
7.5
80
Not enough data
7.4
81
Not enough data
Survey Management
8.6
213
|
Verified
Not enough data
8.6
259
|
Verified
Not enough data
8.7
278
|
Verified
Not enough data
8.6
263
|
Verified
Not enough data
Process Management
8.5
246
|
Verified
Not enough data
8.6
256
Not enough data
8.6
254
|
Verified
Not enough data
8.6
255
Not enough data
System Management
8.9
252
|
Verified
Not enough data
8.8
243
Not enough data
Automation
Not enough data
9.3
64
Not enough data
8.8
55
Not enough data
8.0
49
Not enough data
9.7
74
Not enough data
9.1
65
Autonomy
Not enough data
8.8
62
Not enough data
9.1
62
Not enough data
9.0
63
Not enough data
8.8
61
Outbound Sales
Not enough data
9.3
56
Not enough data
9.0
54
Not enough data
8.4
49
Not enough data
9.2
59
Not enough data
9.1
55
Inbound Sales
Not enough data
9.0
61
Not enough data
9.5
63
Not enough data
8.8
55
Not enough data
9.6
68
Not enough data
9.3
66
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HubSpot Service Hub and Qualified are categorized as AI Agents For Business Operations and Live Chat
Unique Categories
HubSpot Service Hub is categorized as Shared Inbox, Conversational Support, Customer Success, Help Desk, Enterprise Feedback Management, Customer Self-Service, and Digital Customer Service Platforms
Qualified is categorized as AI SDRs, Business Scheduling, Buyer Intent Data Providers, AI Sales Assistant, Conversational Marketing, Chatbots, Bot Platforms, Online Appointment Scheduling, and Salesforce AppExchange Apps
Reviews
Reviewers' Company Size
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualified
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.5%
Information Technology and Services
10.6%
Marketing and Advertising
5.2%
Financial Services
4.6%
Education Management
3.4%
Other
56.7%
Computer Software
43.9%
Information Technology and Services
19.0%
Computer & Network Security
4.1%
Marketing and Advertising
4.1%
Financial Services
3.2%
Other
25.7%
Alternatives
Discussions
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
How to customise the website
2 Comments
MK
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 Comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
What's the most creative experience you've created?
1 Comment
MB
Saying hello to competitors when they are on our site 😝Read more
Qualified has no more discussions with answers
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