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Compare Hiver and Trengo 
At a Glance
Market Segments
Small-Business (67.0% of reviews)
Small-Business (72.4% of reviews)
Entry-Level Pricing
Free
€349.00 10 User Per Month
Hiver
Star Rating
(1,275)4.6 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansTrengo
Star Rating
(245)4.3 out of 5
Market Segments
Small-Business (72.4% of reviews)
Pros & Cons
Entry-Level Pricing
€349.00 10 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Hiver excels in overall user satisfaction, reflected in its significantly higher G2 Score compared to Trengo. Users appreciate Hiver's ability to streamline email management, with one reviewer noting how it helps keep a record of mail closing and resolving issues, enhancing the customer experience.
- Users say that Hiver's shared inbox and collaboration features are particularly beneficial for teams, allowing them to manage support and sales queries efficiently. Reviewers highlight the ease of assigning emails and tracking tasks, which simplifies operations and improves workflow.
- According to verified reviews, Trengo is praised for its user-friendly interface and ease of setup, especially with the support of dedicated account managers. One user mentioned how the platform brings all customer communication together in one clear overview, enabling faster responses and reducing the risk of missed messages.
- Reviewers mention that while Trengo offers a solid multi-channel coverage, Hiver outshines it in specific email management features. Users have noted that Hiver's ticket creation and response user experience are superior, making it easier to handle customer inquiries effectively.
- G2 reviewers highlight that Hiver's quality of support is notably high, with users rating it highly for responsiveness and helpfulness. In contrast, while Trengo also receives positive feedback for its support, it does not match the level of satisfaction reported by Hiver users.
- Users report that Hiver's integration with Gmail is a standout feature, significantly enhancing its usability for teams already using Google Workspace. In comparison, Trengo's integrations, while functional, do not receive the same level of acclaim, indicating a potential area for improvement.
Pricing
Entry-Level Pricing
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Trengo
Boost
€349.00
10 User Per Month
Unify your inbox and automate the basics.
- Basic integrations
- White labelling
- Reporting
Free Trial
Hiver
Free Trial is available
Trengo
Free Trial is available
Ratings
Meets Requirements
9.0
988
8.2
213
Ease of Use
9.1
1,012
8.6
217
Ease of Setup
9.0
587
8.2
159
Ease of Admin
9.2
451
8.3
141
Quality of Support
9.2
916
8.8
217
Has the product been a good partner in doing business?
9.2
442
8.8
142
Product Direction (% positive)
9.1
981
9.0
218
Features by Category
Ticket and Case Management
8.8
211
|
Verified
8.3
30
8.7
214
|
Verified
8.2
30
8.6
221
|
Verified
8.2
29
8.5
206
|
Verified
8.0
31
8.2
177
|
Verified
6.7
25
8.3
190
7.7
26
8.6
206
|
Verified
8.2
30
8.1
111
8.1
29
Generative AI
7.2
74
7.2
15
7.3
73
7.1
15
Agentic AI - Help Desk
7.3
29
Not enough data
7.2
29
Not enough data
6.8
28
Not enough data
Communication Channels
8.2
160
Feature Not Available
8.9
216
|
Verified
8.0
32
8.5
190
7.7
32
7.5
109
7.9
30
7.5
104
6.8
25
Platform
7.5
176
|
Verified
6.7
32
7.8
161
7.7
73
|
Verified
8.8
215
|
Verified
8.0
34
8.2
176
|
Verified
7.8
30
8.2
193
|
Verified
7.3
33
8.4
208
|
Verified
7.7
32
Channels
7.9
149
8.5
84
7.6
143
7.5
70
6.7
141
6.8
70
Design
7.9
142
7.6
72
7.3
142
6.9
67
8.0
144
7.7
78
8.2
144
7.7
76
7.8
141
7.6
70
Generative AI
7.1
107
6.0
55
7.1
105
6.1
54
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Inbox Tools
Not enough data
8.8
24
Not enough data
7.7
20
Not enough data
7.3
19
Not enough data
7.5
22
Coordination Tools
Not enough data
7.5
14
Not enough data
7.5
20
Not enough data
7.6
16
Software Options
Not enough data
7.6
17
Not enough data
7.0
18
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
7.8
43
Not enough data
7.9
39
Not enough data
7.1
36
Not enough data
7.6
37
Support Automation
Not enough data
7.3
36
Not enough data
7.2
35
Not enough data
7.0
33
7.3
5
7.1
38
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Sorting & Filtering
8.1
350
6.9
7
8.8
385
7.6
7
7.5
330
6.2
7
8.0
347
7.1
7
Integrations
6.8
286
6.9
6
9.3
395
4.8
7
7.1
281
4.5
7
Time Management
8.7
351
8.1
7
8.5
344
7.9
7
8.0
313
5.2
7
Generative AI
7.5
204
4.8
7
7.2
199
4.5
7
7.4
202
5.2
7
Agentic AI - Email Management
7.2
31
Not enough data
7.2
32
Not enough data
Customer Support
Not enough data
7.7
13
Not enough data
5.7
12
Not enough data
7.1
13
Automation
Not enough data
6.7
12
Not enough data
7.4
12
Not enough data
6.7
12
Artificial Intelligence
Not enough data
6.8
12
Not enough data
7.7
13
Not enough data
6.8
12
Generative AI
Not enough data
6.5
27
Not enough data
6.3
26
Not enough data
6.0
27
Communication
Not enough data
8.2
50
|
Verified
Not enough data
8.0
57
|
Verified
Not enough data
7.5
40
Not enough data
7.9
42
|
Verified
Not enough data
7.4
35
Internal Use
7.8
161
7.7
73
|
Verified
Not enough data
7.7
51
|
Verified
Not enough data
7.5
40
Not enough data
7.5
46
|
Verified
Not enough data
8.8
57
|
Verified
Not enough data
7.7
55
|
Verified
Generative AI
8.6
6
Feature Not Available
Self-Service Experience
8.6
7
7.5
31
8.3
7
7.3
30
8.6
7
Feature Not Available
8.3
7
7.7
27
8.3
7
7.8
27
Self-Service Platform
8.6
7
7.9
30
8.6
7
8.1
32
8.8
7
7.0
26
8.8
7
7.6
30
Agentic AI - Customer Self-Service
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
Generative AI
Not enough data
6.1(won by default)
22
Not enough data
6.2(won by default)
22
Process
Not enough data
8.5(won by default)
36
Not enough data
8.6(won by default)
35
Not enough data
7.7(won by default)
28
Channels
Not enough data
8.6(won by default)
42
Not enough data
8.5(won by default)
40
Not enough data
8.2(won by default)
38
Not enough data
5.7(won by default)
33
Not enough data
8.0(won by default)
35
Insight
Not enough data
7.2(won by default)
27
Not enough data
7.5(won by default)
34
Not enough data
7.2(won by default)
29
Not enough data
7.7(won by default)
32
Generative AI
9.0
5
6.4
11
9.0
5
6.4
11
WhatsApp Messaging - WhatsApp Marketing
Not enough data
7.3
5
Not enough data
6.0
5
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
6.7
5
Not enough data
8.3
5
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
5.3
5
Not enough data
6.0
5
Not enough data
3.7
5
Not enough data
4.0
5
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
6.7
5
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Hiver and Trengo are categorized as Email Management, Digital Customer Service Platforms, Shared Inbox, Customer Communications Management, Live Chat, Help Desk, Customer Self-Service, Conversational Support, Social Customer Service, and Customer Service Automation
Unique Categories
Hiver is categorized as Complaint Management, Google Workspace Communication Tools, AI IT Agents, and Chatbots
Reviews
Reviewers' Company Size
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trengo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
6.9%
Marketing and Advertising
5.4%
Information Technology and Services
5.4%
Accounting
4.9%
Financial Services
4.2%
Other
73.2%
Leisure, Travel & Tourism
7.4%
Apparel & Fashion
5.3%
Retail
4.9%
Consumer Services
4.9%
Marketing and Advertising
4.1%
Other
73.3%
Alternatives
Discussions
What is the future development direction for Hiver?
1 Comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
Trengo has no discussions with answers
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