2026 Best Software Awards are here!See the list
Compare Hiver and Titan 
Featured Products
At a Glance
Market Segments
Small-Business (66.9% of reviews)
Small-Business (97.8% of reviews)
Entry-Level Pricing
Free
$2.00 1 User Per Month
Hiver
Star Rating
(1,276)4.6 out of 5
Market Segments
Small-Business (66.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansTitan
Star Rating
(558)4.6 out of 5
Market Segments
Small-Business (97.8% of reviews)
Pros & Cons
Entry-Level Pricing
$2.00 1 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Hiver excels in overall user satisfaction, reflected in its higher G2 Score compared to Titan. Users appreciate how Hiver streamlines email management, with features like shared inboxes and task assignment significantly enhancing team collaboration.
- According to verified reviews, Hiver has a substantial lead in the total number of reviews, indicating a more established user base. This larger volume of feedback suggests that users have had more opportunities to evaluate Hiver's capabilities, leading to a more comprehensive understanding of its strengths.
- Users say that Hiver's implementation process is straightforward, with many highlighting the intuitive onboarding experience. In contrast, while Titan also receives praise for its ease of setup, the lack of recent reviews may indicate less current user engagement with the product.
- Reviewers mention that Hiver's customer support is highly rated, with users noting the effectiveness of its features in managing customer queries. This is contrasted by Titan's positive feedback on responsive support, but the overall volume of reviews for Hiver suggests a more consistent experience.
- Users highlight Hiver's advanced email collaboration features, such as the ability to track email status and communicate internally via notes, which significantly improve workflow efficiency. Titan, while offering solid features, does not seem to match the same level of functionality in this area.
- According to recent user feedback, both products are user-friendly, but Hiver's integration with Gmail is particularly praised, making it a preferred choice for teams already using Google Workspace. Titan's integration with Microsoft Outlook is noted as a strong point, but it may not appeal to users outside that ecosystem.
Pricing
Entry-Level Pricing
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Titan
TITAN BUSINESS PRO
$2.00
1 User Per Month
Powerful business email with guaranteed uptime and delivery.
- 10 GB Email storage
- Unlimited Mail Filters
- 10 Email Aliases
Free Trial
Hiver
Free Trial is available
Titan
No trial information availableRatings
Meets Requirements
9.0
988
9.1
419
Ease of Use
9.1
1,012
9.3
423
Ease of Setup
9.0
588
9.3
254
Ease of Admin
9.2
451
9.3
244
Quality of Support
9.2
916
9.4
378
Has the product been a good partner in doing business?
9.2
442
9.4
239
Product Direction (% positive)
9.1
981
8.8
390
Features by Category
Ticket and Case Management
8.8
211
|
Verified
Not enough data
8.7
215
|
Verified
Not enough data
8.6
220
|
Verified
Not enough data
8.5
205
|
Verified
Not enough data
8.2
177
|
Verified
Not enough data
8.3
189
Not enough data
8.6
207
|
Verified
Not enough data
8.1
111
Not enough data
Generative AI
7.2
74
Not enough data
7.3
73
Not enough data
Agentic AI - Help Desk
7.3
29
Not enough data
7.2
29
Not enough data
6.8
28
Not enough data
Communication Channels
8.2
160
Not enough data
8.9
216
|
Verified
Not enough data
8.5
190
Not enough data
7.5
109
Not enough data
7.5
104
Not enough data
Platform
7.5
175
|
Verified
Not enough data
7.8
160
Not enough data
8.8
214
|
Verified
Not enough data
8.2
175
|
Verified
Not enough data
8.2
193
|
Verified
Not enough data
8.4
207
|
Verified
Not enough data
Channels
7.9
149
Not enough data
7.6
143
Not enough data
6.7
141
Not enough data
Design
7.9
142
Not enough data
7.3
142
Not enough data
8.0
144
Not enough data
8.2
144
Not enough data
7.8
141
Not enough data
Generative AI
7.1
107
Not enough data
7.1
105
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
8.1
350
8.6
7
8.8
385
6.7
6
7.5
330
7.8
6
8.0
347
8.3
6
Integrations
6.8
286
8.3
6
9.3
395
8.0
5
7.1
281
6.4
6
Time Management
8.7
351
6.9
6
8.5
344
7.2
6
8.0
313
7.5
6
Generative AI
7.5
204
Not enough data
7.2
199
Not enough data
7.4
202
Not enough data
Agentic AI - Email Management
7.2
31
Not enough data
7.2
32
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.4
44
Not enough data
7.3
44
Not enough data
6.8
41
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
7.8
160
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.6
6
Not enough data
Self-Service Experience
8.6
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
Self-Service Platform
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
Agentic AI - Customer Self-Service
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.0
5
Not enough data
9.0
5
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
6.7
5
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Hiver and Titan are categorized as Email Management
Unique Categories
Hiver is categorized as Digital Customer Service Platforms, Shared Inbox, Customer Communications Management, Live Chat, Help Desk, Customer Self-Service, Complaint Management, Conversational Support, Social Customer Service, Customer Service Automation, Google Workspace Communication Tools, AI IT Agents, and Chatbots
Titan is categorized as Email
Reviews
Reviewers' Company Size
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Titan
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
6.9%
Information Technology and Services
5.5%
Marketing and Advertising
5.4%
Accounting
4.9%
Financial Services
4.1%
Other
73.2%
Marketing and Advertising
8.8%
Computer Software
6.5%
Information Technology and Services
3.4%
Entertainment
3.4%
Management Consulting
3.2%
Other
74.6%
Alternatives
Discussions
What is the future development direction for Hiver?
1 Comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
Are there features that may not be as well-known that you'd like to highlight?
2 Comments
SV
Hi Alexander,
Thank you for asking this question.
Titan is the first email suite built keeping in mind the needs of small business owners. Here are 2...Read more
Can I use Titan to send an email to a big database of mails?
1 Comment
Official Response from Titan
Hey Luis,
Hope you are doing well.
Titan Mail is focused primarily on business communication needs, so the platform does not support sending out bulk...Read more
H
1 Comment
CC
Consider using at a minimum a simple html signature (complex with lots of tiny pictures isn’t professional).
Consider searching the web for a simple...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
