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Compare Hiver and Thunderbird 
Featured Products
At a Glance
Market Segments
Small-Business (67.0% of reviews)
Small-Business (64.3% of reviews)
Entry-Level Pricing
Free
No pricing available
Hiver
Star Rating
(1,274)4.6 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansThunderbird
Star Rating
(335)4.3 out of 5
Market Segments
Small-Business (64.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ThunderbirdSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Hiver excels in team collaboration, with features that allow users to easily assign emails and track tasks. This capability significantly enhances workflow organization, making it easier for teams to manage support and sales queries without missing important communications.
- Users say Thunderbird stands out for its privacy features, including built-in OpenPGP encryption and an integrated chat function. Reviewers appreciate how it consolidates multiple email accounts into a single shared inbox, simplifying email management across different platforms.
- According to verified reviews, Hiver's user-friendly interface and efficient email management tools contribute to a smoother experience for teams. Users highlight the ability to keep a record of email resolutions, which improves customer service and reduces response times.
- Reviewers mention that Thunderbird offers robust filtering options, allowing users to sort emails by date or sender easily. This feature, combined with automatic filters directing emails to specific folders, makes it a reliable choice for those who prioritize organization in their email handling.
- G2 reviewers note that while Thunderbird has a strong focus on privacy and customization, it may not match Hiver's overall ease of use and support quality. Hiver's high ratings in these areas suggest that users find it more intuitive and responsive to their needs.
- Users appreciate that Hiver provides a free entry-level option, making it accessible for small businesses looking to enhance their email management without upfront costs. In contrast, Thunderbird, while free, may require more technical know-how to fully leverage its features.
Pricing
Entry-Level Pricing
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Thunderbird
No pricing availableFree Trial
Hiver
Free Trial is available
Thunderbird
No trial information availableRatings
Meets Requirements
9.0
987
8.7
300
Ease of Use
9.1
1,011
8.7
301
Ease of Setup
9.0
586
8.8
72
Ease of Admin
9.2
451
8.4
58
Quality of Support
9.2
915
7.9
221
Has the product been a good partner in doing business?
9.2
442
8.1
41
Product Direction (% positive)
9.1
980
7.7
298
Features by Category
Ticket and Case Management
8.8
211
|
Verified
Not enough data
8.7
214
|
Verified
Not enough data
8.6
221
|
Verified
Not enough data
8.5
206
|
Verified
Not enough data
8.2
177
|
Verified
Not enough data
8.3
190
Not enough data
8.6
205
|
Verified
Not enough data
8.1
111
Not enough data
Generative AI
7.2
74
Not enough data
7.3
73
Not enough data
Agentic AI - Help Desk
7.3
29
Not enough data
7.2
29
Not enough data
6.8
28
Not enough data
Communication Channels
8.2
160
Not enough data
8.9
216
|
Verified
Not enough data
8.5
189
Not enough data
7.5
109
Not enough data
7.5
104
Not enough data
Platform
7.5
176
|
Verified
Not enough data
7.8
161
Not enough data
8.8
215
|
Verified
Not enough data
8.2
176
|
Verified
Not enough data
8.2
193
|
Verified
Not enough data
8.4
208
|
Verified
Not enough data
Channels
7.9
149
Not enough data
7.6
143
Not enough data
6.7
141
Not enough data
Design
7.9
142
Not enough data
7.3
142
Not enough data
8.0
144
Not enough data
8.2
144
Not enough data
7.8
141
Not enough data
Generative AI
7.1
107
Not enough data
7.1
105
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Inbox Tools
Not enough data
8.9
101
Not enough data
8.9
107
Not enough data
8.5
96
Not enough data
8.7
104
Coordination Tools
Not enough data
8.4
90
Not enough data
8.6
99
Not enough data
8.4
88
Software Options
Not enough data
9.1
107
Not enough data
7.6
60
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
8.1
350
9.3
7
8.8
385
9.8
7
7.5
330
8.0
5
8.0
347
9.3
7
Integrations
6.8
286
8.6
7
9.3
395
9.0
7
7.1
281
8.1
6
Time Management
8.7
351
9.5
7
8.5
344
8.8
7
8.0
313
9.0
5
Generative AI
7.5
204
Not enough data
7.2
199
Not enough data
7.4
202
Not enough data
Agentic AI - Email Management
7.2
31
Not enough data
7.2
32
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
7.8
161
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.6
6
Not enough data
Self-Service Experience
8.6
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
Self-Service Platform
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
Agentic AI - Customer Self-Service
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.0
5
Not enough data
9.0
5
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
6.7
5
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Hiver and Thunderbird are categorized as Email Management
Unique Categories
Hiver is categorized as Digital Customer Service Platforms, Shared Inbox, Customer Communications Management, Live Chat, Help Desk, Customer Self-Service, Complaint Management, Conversational Support, Social Customer Service, Customer Service Automation, Google Workspace Communication Tools, AI IT Agents, and Chatbots
Thunderbird is categorized as Email Client
Reviews
Reviewers' Company Size
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Thunderbird
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
6.9%
Marketing and Advertising
5.4%
Information Technology and Services
5.4%
Accounting
4.9%
Financial Services
4.2%
Other
73.2%
Information Technology and Services
13.1%
Computer Software
11.9%
Internet
6.7%
Marketing and Advertising
4.9%
Telecommunications
3.0%
Other
60.4%
Discussions
What is the future development direction for Hiver?
1 Comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
Has anyone managed to use the copy and paste function from excell?
2 Comments
EC
CONTROL-V or right-click and Paste will keep the cells intact. Right click and "Paste Without Formatting" pastes only the raw data, but not in cells. Read more
Has anyone managed to use the copy and paste function from excell?
1 Comment
BR
Thunderbird does not recognize Excel’s formatting the way Outlook can. But, it can recognize formatting from Word. Copy paste from Excel to Word, then from...Read more
What is the use of Thunderbird software?
1 Comment
SK
It allows you to manage multiple emails in a single window without back and forth switching. That's the main use I found. Besides that, it also has a good...Read more
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