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Compare Fin by Intercom and HeyGen 
Featured Products
At a Glance
Market Segments
Small-Business (58.6% of reviews)
Small-Business (87.7% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Free 1 Seat
Fin by Intercom
Star Rating
(3,720)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansHeyGen
Star Rating
(1,351)4.8 out of 5
Market Segments
Small-Business (87.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 Seat
Free Trial is available
Browse all 4 pricing plansFin by Intercom vs HeyGen
When assessing the two solutions, reviewers found HeyGen easier to use, set up, and administer. Reviewers also preferred doing business with HeyGen overall.
- Reviewers felt that HeyGen meets the needs of their business better than Fin by Intercom.
- When comparing quality of ongoing product support, reviewers felt that HeyGen is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of HeyGen over Fin by Intercom.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
HeyGen
Free
Free
1 Seat
Start creating with our free plan on HeyGen at no cost. This is the ideal entry point for folks looking to test the waters with our AI tools, including our AI video maker.
- Create 3 videos per month
- Videos up to 3-mins
- 720p video export
Free Trial
Fin by Intercom
Free Trial is available
HeyGen
Free Trial is available
Ratings
Meets Requirements
8.8
2,830
9.1
1,154
Ease of Use
8.9
2,860
9.3
1,183
Ease of Setup
8.4
1,468
9.2
903
Ease of Admin
8.6
1,312
9.1
259
Quality of Support
8.6
2,726
9.0
898
Has the product been a good partner in doing business?
8.8
1,309
9.2
234
Product Direction (% positive)
8.8
2,681
9.7
1,160
Features by Category
Ticket and Case Management
8.6
1100
|
Verified
Not enough data
8.8
1118
|
Verified
Not enough data
8.7
1095
|
Verified
Not enough data
8.6
1145
|
Verified
Not enough data
8.3
680
|
Verified
Not enough data
8.8
1136
|
Verified
Not enough data
8.8
1060
|
Verified
Not enough data
8.6
961
|
Verified
Not enough data
Generative AI
8.3
247
Not enough data
8.2
248
Not enough data
Agentic AI - Help Desk
7.8
61
Not enough data
8.2
61
Not enough data
7.9
61
Not enough data
Communication Channels
8.8
891
|
Verified
Not enough data
8.8
1090
|
Verified
Not enough data
9.4
1264
|
Verified
Not enough data
8.3
812
Not enough data
7.6
522
Not enough data
Platform
8.1
720
|
Verified
Not enough data
8.2
1267
|
Verified
Not enough data
8.7
823
|
Verified
Not enough data
8.6
789
|
Verified
Not enough data
8.1
1015
|
Verified
Not enough data
8.2
1017
|
Verified
Not enough data
Content Creation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Platform Basics
Not enough data
8.3
50
Not enough data
8.4
51
Not enough data
8.5
51
Platform Content
Not enough data
8.3
48
Not enough data
8.5
47
Not enough data
8.6
48
Platform Additional Functionality
Not enough data
9.0
48
Not enough data
8.7
46
Agentic AI - Screen and Video Capture
Not enough data
9.3
10
Platform Basics
Not enough data
8.5
230
Not enough data
Feature Not Available
Not enough data
9.2
227
Platform Content
Not enough data
Feature Not Available
Not enough data
8.9
221
Not enough data
8.9
221
Not enough data
8.8
215
Platform Additional Functionality
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
218
Generative AI
Not enough data
8.8
196
Not enough data
8.3
114
Not enough data
8.8
119
Not enough data
8.5
191
Not enough data
7.5
114
Not enough data
9.0
196
Not enough data
8.4
114
Translation Options
Not enough data
9.3
48
Not enough data
8.9
48
Not enough data
8.9
48
Not enough data
8.6
45
Not enough data
9.3
47
Not enough data
9.1
46
Not enough data
9.2
47
Offering Type
Not enough data
9.3
48
Not enough data
7.9
46
Not enough data
8.6
44
Not enough data
9.0
48
Generative AI
Not enough data
8.5
41
Not enough data
8.9
42
Not enough data
8.6
41
Agentic AI - Machine Translation
Not enough data
9.2
10
Not enough data
9.2
10
Client Tools
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.8
44
Translation Tools
Not enough data
9.3
46
Not enough data
8.1
45
Not enough data
8.6
43
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
43
Generative AI
Not enough data
8.4
38
Agentic AI - Translation Management
Not enough data
8.5
11
Not enough data
8.6
11
Voice
Not enough data
8.3
51
Not enough data
8.8
54
Transcription
Not enough data
8.7
52
Not enough data
8.5
51
Not enough data
8.9
50
Not enough data
8.3
49
Editing
Not enough data
8.7
50
Not enough data
8.1
51
Not enough data
8.8
51
Not enough data
9.0
53
Integration
Not enough data
9.0
49
Not enough data
8.9
48
Not enough data
9.2
52
Not enough data
9.0
50
Not enough data
8.6
50
Agentic AI - Transcription
Not enough data
9.2
19
Not enough data
9.5
19
Not enough data
9.6
19
Integration
Not enough data
8.8
389
Not enough data
8.6
363
Not enough data
Not enough data
Not enough data
Not enough data
Speech Output
Not enough data
9.1
459
Not enough data
8.9
451
Not enough data
9.0
457
Not enough data
8.8
464
Not enough data
8.7
462
Not enough data
8.2
458
Not enough data
8.6
455
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audio Format
Not enough data
8.8
458
Not enough data
8.8
442
Not enough data
8.7
429
Not enough data
Not enough data
Generative AI
Not enough data
9.3
243
Not enough data
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Not enough data
Platform
9.5
611
Not enough data
8.9
582
Not enough data
8.8
578
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Video Creation
Not enough data
8.9
32
Not enough data
9.0
33
Not enough data
8.6
31
Not enough data
8.7
30
Not enough data
8.7
31
Software Delivery
Not enough data
8.4
30
Not enough data
8.2
30
Not enough data
9.4
29
Analytics
Not enough data
8.0
28
Not enough data
8.5
27
Not enough data
8.4
27
Generative AI
Not enough data
8.3
26
Not enough data
8.4
25
Not enough data
8.5
25
Not enough data
8.4
25
Agentic AI - Video Email
Not enough data
9.1
11
Conversational Platform
8.7
1058
Not enough data
8.7
837
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
810
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Platform Features
Not enough data
8.3
89
Not enough data
8.3
90
Not enough data
8.4
86
Not enough data
8.0
85
Not enough data
8.1
84
Not enough data
8.3
85
Organization
Not enough data
8.7
84
Not enough data
8.9
84
Not enough data
8.8
84
Customization
Not enough data
8.2
83
Not enough data
7.6
82
Not enough data
8.4
82
Analytics
Not enough data
7.8
79
Not enough data
7.9
80
Not enough data
7.6
80
Editing
Not enough data
8.4
130
Not enough data
9.0
126
Not enough data
8.5
128
Not enough data
8.3
120
Not enough data
8.3
124
Not enough data
8.4
125
Not enough data
8.6
123
Platform
Not enough data
8.9
123
Not enough data
9.1
122
Not enough data
8.3
120
Generative AI
Not enough data
8.8
116
Not enough data
8.9
118
Agentic AI - Video Editing
Not enough data
8.7
38
Not enough data
8.8
37
Not enough data
8.9
38
Not enough data
8.7
38
Audio
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Video
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Image
Not enough data
Not enough data
Not enough data
Not enough data
Text
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.6
200
Not enough data
7.4
185
Not enough data
9.0
210
Not enough data
Automation
8.4
207
Not enough data
8.3
207
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
200
Not enough data
8.6
193
Not enough data
8.5
201
Not enough data
Planning
Not enough data
7.7
369
Publishing
Not enough data
8.3
371
Social Media
Not enough data
8.5
382
Planning
Not enough data
Feature Not Available
Generative AI
Not enough data
8.5
371
Not enough data
8.4
366
Not enough data
8.1
364
Not enough data
8.2
208
Not enough data
8.7
381
Agentic AI - Content Creation
Not enough data
7.8
97
Not enough data
7.6
95
Not enough data
7.9
93
Not enough data
7.9
96
Not enough data
8.0
98
Not enough data
7.7
95
Not enough data
7.8
96
Generative AI
8.3
296
Not enough data
8.3
294
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1441
|
Verified
Not enough data
8.9
1449
|
Verified
Not enough data
8.7
1191
|
Verified
Not enough data
9.1
1356
|
Verified
Not enough data
8.2
595
Not enough data
Internal Use
8.2
1267
|
Verified
Not enough data
8.7
1094
|
Verified
Not enough data
8.2
1043
|
Verified
Not enough data
8.7
1247
|
Verified
Not enough data
8.9
1319
|
Verified
Not enough data
8.6
1287
|
Verified
Not enough data
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
653
Not enough data
8.9
651
Not enough data
Feature Not Available
Not enough data
8.2
490
Not enough data
8.4
535
Not enough data
Self-Service Platform
8.7
530
Not enough data
8.7
534
Not enough data
8.4
475
Not enough data
8.6
519
Not enough data
Agentic AI - Customer Self-Service
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Video Creation - AI Video Generation
Not enough data
9.1
573
Not enough data
8.8
538
Not enough data
8.4
522
Not enough data
8.8
536
Not enough data
9.1
541
Not enough data
9.1
546
Generative AI - AI Video Generation
Not enough data
8.6
523
Editing - AI Video Generation
Not enough data
8.4
507
Not enough data
9.0
512
Storage & Management - AI Video Generation
Not enough data
8.9
510
Not enough data
8.7
502
Not enough data
8.3
483
Not enough data
8.3
485
Video creation - Video Content Creation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
252
Not enough data
8.6
252
Not enough data
Feature Not Available
Not enough data
8.4
245
Not enough data
9.0
250
Not enough data
8.2
243
Not enough data
8.4
240
Distribution - Video Content Creation
Not enough data
Feature Not Available
Not enough data
8.1
235
Not enough data
8.5
247
Analytics - Video Content Creation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Training & Support - Video Content Creation
Not enough data
Feature Not Available
Not enough data
8.8
246
Integrations - Video Content Creation
Not enough data
8.6
240
Not enough data
Feature Not Available
Not enough data
7.9
237
Other - Video Content Creation
Not enough data
8.3
236
Not enough data
8.2
231
Agentic AI - Video Content Creation
Not enough data
8.4
136
Not enough data
8.3
132
Voice cloning - Voice Dubbing
Not enough data
8.8
104
Not enough data
8.7
100
Not enough data
8.4
100
Agentic AI - Video Translation
Not enough data
8.8
42
Not enough data
9.1
43
Real-time preview - Voice Dubbing
Not enough data
8.4
101
Security and Privacy - Voice Dubbing
Not enough data
Feature Not Available
Not enough data
8.8
97
Output - Voice Dubbing
Not enough data
8.4
100
Not enough data
8.5
101
Not enough data
9.0
106
Text to Video Generation
Not enough data
8.9
150
Emotion and Gesture control
Not enough data
8.3
152
Real-time rendering
Not enough data
8.6
149
Live streaming
Not enough data
7.4
140
Script-based automation
Not enough data
8.5
149
Video Creation
Not enough data
9.2
162
Not enough data
9.0
159
Not enough data
8.6
148
Not enough data
8.7
155
Not enough data
8.9
159
Not enough data
8.9
150
Generative AI
Not enough data
8.7
150
Editing
Not enough data
8.2
143
Not enough data
8.8
147
Storage & Management
Not enough data
8.5
144
Not enough data
8.7
145
Not enough data
8.3
142
Not enough data
8.8
147
Customer Query Resolution - AI Customer Support Agents
7.7
173
Not enough data
7.9
172
Not enough data
7.7
164
Not enough data
8.5
171
Not enough data
8.0
159
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
157
Not enough data
7.9
158
Not enough data
7.9
160
Not enough data
8.4
163
Not enough data
Automation
8.2
164
Not enough data
7.9
158
Not enough data
7.2
154
Not enough data
Autonomy
7.5
161
Not enough data
7.7
161
Not enough data
7.2
158
Not enough data
7.7
161
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and HeyGen share no categories
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
HeyGen is categorized as AI Video Generators, AI Avatar Generators, Video Content Creation, Video Communications, Video Translation, Video Email, Text to Speech, Transcription, Content Creation, Audio Editing, Translation Management, Machine Translation, Video Editing, Presentation, and Screen and Video Capture
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HeyGen
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.5%
Marketing and Advertising
10.5%
Education Management
5.7%
E-Learning
5.6%
Consulting
5.0%
Entertainment
4.7%
Other
68.5%
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
HeyGen has no discussions with answers
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