Compare Helpdesk 365 and Zendesk for Customer Service 
At a Glance
Market Segments
Mid-Market (76.7% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
Starting at $11.99
$19.00 1 user per month billed annually
Helpdesk 365
Star Rating
(201)4.7 out of 5
Market Segments
Mid-Market (76.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $11.99
Free Trial is available
Browse all 4 pricing plansZendesk for Customer Service
Star Rating
(6,786)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in providing a centralized platform for managing customer interactions, making it easier to handle emails, chats, and social media. Users appreciate the intuitive design and clear guidelines, which significantly streamline daily tasks.
- Users say Helpdesk 365 stands out for its customizable team structure and intuitive interface, allowing for easy configuration. Reviewers highlight how this flexibility enhances communication between teams and simplifies IT ticketing processes, ultimately reducing resolution times.
- According to verified reviews, Zendesk for Customer Service has a higher overall satisfaction score, reflecting its robust features and user-friendly experience. Users have noted that it integrates seamlessly with other tools, such as Chargebee, making customer information easily accessible.
- Reviewers mention that Helpdesk 365 offers strong automation capabilities, which help in tracking responses and managing workflows efficiently. This feature is particularly praised for providing detailed analytics that aid in better decision-making for teams.
- G2 reviewers highlight that while Zendesk for Customer Service has a slightly lower ease of setup score, its comprehensive support and resources help users navigate the onboarding process effectively. Many users have found the transition to be smooth, thanks to the available guidelines.
- Users report that Helpdesk 365's quality of support is exceptional, with a high rating for responsiveness and helpfulness. This aspect is crucial for teams that rely on timely assistance to resolve issues quickly, making it a strong contender for organizations prioritizing support quality.
Pricing
Entry-Level Pricing
Helpdesk 365
Standard
Starting at $11.99
per user / month, billed yearly
- 25 ticket requesters
- 2 Support tickets per year
- Free updates via Microsoft store
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Helpdesk 365
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
9.2
62
8.6
5,169
Ease of Use
9.4
197
8.6
5,269
Ease of Setup
9.2
119
8.0
3,236
Ease of Admin
8.7
30
8.2
3,105
Quality of Support
9.7
61
8.4
4,898
Has the product been a good partner in doing business?
9.3
29
8.4
3,029
Product Direction (% positive)
9.8
60
8.0
4,824
Features by Category
Ticket and Case Management
9.2
10
8.8
2577
|
Verified
8.8
10
8.7
2603
|
Verified
9.3
9
8.5
2530
|
Verified
9.1
9
8.4
2364
|
Verified
9.4
8
8.2
1930
|
Verified
8.8
10
8.4
2407
|
Verified
9.3
9
8.6
2406
|
Verified
8.3
7
8.3
1862
|
Verified
Generative AI
Not enough data
7.6
386
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
244
Not enough data
8.0
246
Communication Channels
9.0
8
8.5
2066
|
Verified
9.0
10
8.8
2327
|
Verified
7.2
9
8.4
1744
|
Verified
7.1
8
8.0
1435
|
Verified
6.9
7
8.0
1322
|
Verified
Platform
8.7
9
7.7
1390
|
Verified
9.1
9
8.0
1781
|
Verified
9.7
10
8.3
1956
|
Verified
8.3
9
8.2
1761
|
Verified
8.7
9
7.9
2364
|
Verified
8.3
9
8.0
2416
|
Verified
Administration
9.2
6
Not enough data
7.8
6
Not enough data
8.9
6
Not enough data
Service Desk
9.4
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
Management
8.1
6
Not enough data
8.3
6
Not enough data
8.1
6
Not enough data
7.5
6
Not enough data
7.2
6
Not enough data
Functionality
8.9
6
Not enough data
8.1
6
Not enough data
7.2
6
Not enough data
7.8
6
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
8.3
665
Not enough data
8.3
661
Not enough data
8.4
634
Reporting
Not enough data
8.3
587
Not enough data
7.9
562
Not enough data
8.2
643
Generative AI
Not enough data
7.3
177
Not enough data
7.2
176
Responses
Not enough data
8.2
62
Not enough data
8.6
69
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.4
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.5
25
Not enough data
7.8
25
Platform
Not enough data
8.2
67
Not enough data
8.2
65
Not enough data
8.4
62
Autonomy - AI Agents
Not enough data
7.8
24
Not enough data
7.4
25
Not enough data
7.4
26
Not enough data
7.5
26
Generative AI
Not enough data
7.6
31
Not enough data
8.1
30
Responses
Not enough data
8.1
466
Not enough data
8.1
464
Not enough data
8.3
447
Not enough data
8.1
446
Not enough data
8.1
355
Platform
Not enough data
8.6
470
Not enough data
8.3
469
Not enough data
8.3
463
Not enough data
8.2
465
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.1
112
Not enough data
8.2
111
Conversational Platform
Not enough data
8.1
860
Not enough data
8.3
716
Not enough data
8.2
683
Not enough data
8.2
748
Support Automation
Not enough data
8.1
713
Not enough data
8.3
756
Not enough data
8.4
714
Not enough data
8.1
788
Generative AI
Not enough data
7.8
203
Not enough data
7.8
202
Messaging Channels
Not enough data
7.6
78
Not enough data
9.0
170
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Automation
Not enough data
8.1
85
Not enough data
8.2
83
Not enough data
8.1
83
Artificial Intelligence
Not enough data
7.8
82
Not enough data
7.7
81
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
206
Not enough data
Feature Not Available
Communication
Not enough data
8.6
948
|
Verified
Not enough data
8.4
962
|
Verified
Not enough data
8.1
719
Not enough data
8.5
735
|
Verified
Not enough data
8.0
520
Internal Use
9.1
9
8.0
1781
|
Verified
Not enough data
8.5
847
|
Verified
Not enough data
8.1
649
Not enough data
8.5
897
Not enough data
8.6
825
|
Verified
Not enough data
8.3
845
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1510
Not enough data
8.5
1441
Not enough data
8.0
1024
Not enough data
7.7
647
Not enough data
8.0
779
Self-Service Platform
Not enough data
8.2
829
Not enough data
8.2
845
Not enough data
7.7
664
Not enough data
8.2
811
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.5(won by default)
78
Not enough data
7.5(won by default)
79
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
744
Not enough data
8.8(won by default)
693
Channels
Not enough data
9.0(won by default)
743
Not enough data
8.4(won by default)
587
Not enough data
8.7(won by default)
566
Not enough data
8.2(won by default)
487
Not enough data
8.3(won by default)
422
Insight
Not enough data
8.1(won by default)
540
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
563
Not enough data
8.7(won by default)
667
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.9
32
Not enough data
9.3
32
Not enough data
9.2
32
Not enough data
8.8
30
Not enough data
9.0
30
Not enough data
Reporting
8.9
31
Not enough data
8.6
30
Not enough data
8.3
30
Not enough data
Access & Usability
8.2
30
Not enough data
9.0
33
Not enough data
9.1
30
Not enough data
8.7
29
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
72
Not enough data
8.1
71
Not enough data
8.2
70
Not enough data
8.3
70
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
71
Not enough data
8.3
71
Not enough data
8.5
70
Automation
Not enough data
8.7
73
Not enough data
8.6
71
Not enough data
7.9
69
Autonomy
Not enough data
8.1
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
11
Not enough data
8.9
11
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
8.9
6
Not enough data
9.2
8
Not enough data
8.5
9
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Helpdesk 365 and Zendesk for Customer Service are categorized as Help Desk and Customer Self-Service
Unique Categories
Helpdesk 365 is categorized as IT Service Management (ITSM) Tools and Service Desk
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Live Chat, Chatbots, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Helpdesk 365
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
11.9%
Computer & Network Security
8.5%
Information Technology and Services
7.5%
Computer Software
5.0%
Non-Profit Organization Management
4.0%
Other
63.2%
Computer Software
14.1%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
5.0%
Consumer Services
4.4%
Other
57.9%
Discussions
What is HR365 - Helpdesk used for?
1 Comment
Official Response from Helpdesk 365
HR365 - Helpdesk is a comprehensive ticketing solution designed for employee support, IT service management, and customer service—both within and outside...Read more
Helpdesk 365 has no more discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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