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# Helpdesk 365 vs Zendesk for Customer Service Comparison - What are their main differences?

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Helpdesk 365Zendesk for Customer Service[+ Add Product](#)

Pricing

**Helpdesk 365**
Free Trial

**Starting at $24.99** · Plus

**Starting at $64.99** · Enterprise

**Starting at $11.98** Per Year · Standard

**Starting at $44.99** Per Year · Premium

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**Zendesk for Customer Service**
Free Trial

**$50.00** Per User Per Month · Advanced AI

**Pricing Insights**
from reviews

Perceived Cost

**Helpdesk 365**
$$$$$

**Zendesk for Customer Service**
$$$$$

Average Discount

**Helpdesk 365**
13%3% more

**Zendesk for Customer Service**
10%

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
See it for free

Time to Implement

**Helpdesk 365** 6 months
Based on 100 responses

**Zendesk for Customer Service** 6 months
Based on 100 responses

Return on Investment

**Helpdesk 365** 6 months
Based on 100 responses

**Zendesk for Customer Service** 6 months
Based on 100 responses

 ![Helpdesk 365](https://images.g2crowd.com/uploads/product/hd_favicon/6db828fec0c711880e33a868cb622a8d/helpdesk-365.svg "Helpdesk 365")

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

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**Pros & Cons**
from reviews

**Helpdesk 365**

Ease of Use (37)

Customer Support (21)

Missing Features (6)

Bugs (5)

**Zendesk for Customer Service**

Intuitive Interface (357)

Efficient Ticket Management (217)

Expensive As Teams Grow (128)

Steep Learning Curve (109)

Integrations

**Helpdesk 365**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_87b1f804a2d1e8199413f92d34b5f105/microsoft-microsoft-copilot.jpeg "Product Avatar Image")

Microsoft Copilot

](https://www.g2.com/products/microsoft-microsoft-copilot/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_13aba37ae908d9cf29a2452925257ccc/microsoft-forms.jpeg "Product Avatar Image")

Microsoft Forms

](https://www.g2.com/products/microsoft-forms/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_69054bc7d40597b06fc3905720ccc914/microsoft-outlook.png "Product Avatar Image")

Outlook

](https://www.g2.com/products/microsoft-outlook/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dd08426f9b1cd59deeab3d8fae3cd327/microsoft-power-automate.PNG "Product Avatar Image")

Microsoft Power Automate

](https://www.g2.com/products/microsoft-power-automate/reviews)[
View all
](https://www.g2.com/products/helpdesk-365/integrations)

**Zendesk for Customer Service**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_134c91bb90489a69dad41d269f19787f/8x8-work.png "Product Avatar Image")

8x8 Work

](https://www.g2.com/products/8x8-work/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dad63cb7954c989da3523a03418e408b/ada-support-inc-ada.png "Product Avatar Image")

Ada

](https://www.g2.com/products/ada-support-inc-ada/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7c291b02b4321fd24c2a3e962323b51/adapt-ideations.jpg "Product Avatar Image")

Adapt Ideations

](https://www.g2.com/products/adapt-ideations/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image")

Aircall

](https://www.g2.com/products/aircall/reviews)[
View all
](https://www.g2.com/products/zendesk-for-customer-service/integrations)

Screenshots

**Helpdesk 365**
 ![Helpdesk 365 screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/190483/Helpdesk-report.jpg)

**Zendesk for Customer Service**
 ![Zendesk for Customer Service screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/118635/9.2-Agent-wraps-up-the-conversation--_5_.png)

**Ratings**
from reviews

Meets Requirements

**Helpdesk 365**

**9.2** /10

Based on 65 responses

**Zendesk for Customer Service**

**8.6** /10

Based on 5,271 responses

Ease of Use

**Helpdesk 365**

**9.4** /10

Based on 257 responses

**Zendesk for Customer Service**

**8.5** /10

Based on 5,557 responses

Ease of Setup

**Helpdesk 365**

**9.2** /10

Based on 122 responses

**Zendesk for Customer Service**

**8.0** /10

Based on 3,406 responses

Ease of Admin

**Helpdesk 365**

**8.8** /10

Based on 31 responses

**Zendesk for Customer Service**

**8.2** /10

Based on 3,197 responses

Quality of Support

**Helpdesk 365**

**9.7** /10

Based on 64 responses

**Zendesk for Customer Service**

**8.4** /10

Based on 5,101 responses

Has the product been a good partner in doing business?

**Helpdesk 365**

**9.3** /10

Based on 30 responses

**Zendesk for Customer Service**

**8.4** /10

Based on 3,120 responses

Product Direction (% positive)

**Helpdesk 365**

**9.8** /10

Based on 63 responses

**Zendesk for Customer Service**

**8.0** /10

Based on 4,915 responses

**Features**
ratings from reviews

Help Desk

**8.7** /10

Based on 12 responses

**8.6** /10

Based on 3,882 responses

AI Customer Support Agents

Not enough data

**8.3** /10

Based on 119 responses

IT Service Management (ITSM) Tools

**8.3** /10

Based on 6 responses

Not enough data

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Complaint Management

Not enough data

**8.2** /10

Based on 897 responses

Shared Inbox

Not enough data

**8.1** /10

Based on 425 responses

Chatbots

Not enough data

**8.2** /10

Based on 614 responses

Conversational Support

Not enough data

**8.1** /10

Based on 1,099 responses

Proactive Notification

Not enough data

**8.4** /10

Based on 198 responses

Customer Service Automation

Not enough data

**7.9** /10

Based on 121 responses

Live Chat

Not enough data

**8.3** /10

Based on 2,706 responses

Customer Self-Service

Not enough data

**8.2** /10

Based on 1,799 responses

Social Customer Service

Not enough data

**8.4** /10

Based on 843 responses

Digital Customer Service Platforms

Not enough data

**8.1** /10

Based on 80 responses

Service Desk

**8.8** /10

Based on 35 responses

Not enough data

Workforce Management

Not enough data

**8.7** /10

Based on 28 responses

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
14.2%

Mid-Market(51-1000 emp.)
73.4%

Enterprise(\> 1000 emp.)
12.4%

Small-Business(50 or fewer emp.)
14.2%

Mid-Market(51-1000 emp.)
73.4%

Enterprise(\> 1000 emp.)
12.4%

Small-Business(50 or fewer emp.)
40.8%

Mid-Market(51-1000 emp.)
45.9%

Enterprise(\> 1000 emp.)
13.3%

Small-Business(50 or fewer emp.)
40.8%

Mid-Market(51-1000 emp.)
45.9%

Enterprise(\> 1000 emp.)
13.3%

**Reviewers' Industry**

[![Helpdesk 365](https://images.g2crowd.com/uploads/product/hd_favicon/6db828fec0c711880e33a868cb622a8d/helpdesk-365.svg "Helpdesk 365")](https://www.g2.com/products/helpdesk-365/reviews)
Helpdesk 365

Insurance
9.2%

Information Technology and Services
6.9%

Computer & Network Security
6.9%

Computer Software
6.1%

Financial Services
3.8%

Other
67.0%

[![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")](https://www.g2.com/products/zendesk-for-customer-service/reviews)
Zendesk for Customer Service

Computer Software
14.1%

Information Technology and Services
12.6%

Financial Services
5.9%

Retail
5.1%

Consumer Services
4.4%

Other
58.0%

Alternatives

**Helpdesk 365 Alternatives**

 ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")

[
Freshdesk
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 ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")

[
Jira Service Management
](/products/jira-service-management/reviews)

 ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")

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ServiceNow IT Service...
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 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

[
Freshservice
](/products/freshservice/reviews)

**Zendesk for Customer Service Alternatives**

 ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail")

[
Hiver in Gmail
](/products/hiver-in-gmail/reviews)

 ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")

[
Freshdesk
](/products/freshdesk/reviews)

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

[
Fin
](/products/fin/reviews)

 ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front")

[
Front
](/products/front/reviews)