Compare Help Scout and Tidio 
At a Glance
Market Segments
Small-Business (62.1% of reviews)
Small-Business (90.6% of reviews)
Entry-Level Pricing
$0.00 5 Users Per Month
Free Per Month
Help Scout
Star Rating
(424)4.4 out of 5
Market Segments
Small-Business (62.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansTidio
Star Rating
(1,880)4.6 out of 5
Market Segments
Small-Business (90.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Tidio excels in user engagement, thanks to its live chat features that allow for quick responses to customer queries. Users appreciate the ability to receive notifications even when offline, which helps reduce response times and improve overall customer support efficiency.
- Users say Help Scout shines in its shared inbox functionality, making it easy for teams to collaborate on customer support tickets. Reviewers highlight the platform's user-friendly interface, which allows for seamless tracking of conversations and support history.
- According to verified reviews, Tidio's recent introduction of the Lyro AI agent has been a game-changer, enabling automatic knowledge base creation from websites. This feature enhances the accuracy of responses and allows for smooth transitions between AI and human operators, which users find particularly beneficial.
- Reviewers mention that Help Scout is highly regarded for its intuitive setup process, with many users noting that the onboarding experience is straightforward and efficient. This ease of implementation is a significant advantage for small businesses looking to get started quickly.
- G2 reviewers highlight that while Help Scout has a strong focus on customer support, Tidio's versatility in handling multiple channels, including chat and email, makes it a more comprehensive solution for businesses seeking omnichannel support.
- Users express mixed feelings about Tidio's customization options, with some noting that while it offers a range of features, they sometimes find it less flexible compared to Help Scout's more tailored approach to customer support workflows.
Pricing
Entry-Level Pricing
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
Help Scout
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
8.7
321
9.1
1,311
Ease of Use
9.2
325
9.3
1,329
Ease of Setup
9.1
168
9.2
1,069
Ease of Admin
9.1
166
9.2
953
Quality of Support
9.0
295
9.2
1,144
Has the product been a good partner in doing business?
9.1
159
9.2
903
Product Direction (% positive)
8.1
309
9.2
1,178
Features by Category
Ticket and Case Management
9.2
176
|
Verified
8.6
84
9.2
176
|
Verified
8.5
82
8.6
191
|
Verified
8.6
88
8.6
166
8.7
90
Feature Not Available
8.1
72
8.6
177
|
Verified
8.7
81
8.9
179
|
Verified
8.4
76
8.2
99
8.5
76
Generative AI
5.2
7
7.4
44
6.1
6
7.0
42
Agentic AI - Help Desk
Not enough data
7.4
13
Not enough data
7.6
13
Not enough data
7.4
13
Communication Channels
Feature Not Available
8.8
81
9.2
170
|
Verified
8.8
79
7.7
104
|
Verified
9.3
88
7.7
61
8.2
74
6.8
28
|
Verified
7.4
69
Platform
7.5
39
8.9
104
7.7
90
|
Verified
8.9
716
|
Verified
8.6
104
|
Verified
9.1
108
8.6
79
|
Verified
8.7
108
8.1
145
|
Verified
8.1
93
8.2
151
|
Verified
8.9
105
Core Conversational Capabilities - AI Chatbots
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Data
Not enough data
8.6
108
Not enough data
8.6
106
Interaction
Not enough data
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Task & Flow Management - AI Chatbots
Not enough data
8.7
5
Not enough data
Not enough data
Learning
Not enough data
8.2
103
Not enough data
7.9
102
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
100
Not enough data
8.3
102
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
100
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.5
86
Not enough data
8.3
89
Not enough data
9.2
87
Not enough data
8.8
85
Channels
Not enough data
8.2
83
Not enough data
9.0
84
Not enough data
8.0
79
Not enough data
7.7
75
Not enough data
7.9
79
Customers
Not enough data
8.6
81
Not enough data
8.5
82
Not enough data
8.8
80
Not enough data
8.8
82
Not enough data
8.8
82
Agentic AI - Conversational Marketing
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
9.7
10
8.2
55
8.6
7
8.2
54
8.1
6
Feature Not Available
Design
7.7
8
8.4
53
8.8
7
7.6
54
8.5
11
8.0
54
9.1
11
8.2
53
9.3
10
8.3
53
Generative AI
Not enough data
7.9
35
Not enough data
7.8
34
Responses
Not enough data
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Automation - AI Agents
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
Not enough data
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
Not enough data
8.0
9
Not enough data
7.8
9
Responses
Not enough data
8.7
497
Not enough data
8.8
487
Not enough data
8.8
489
Not enough data
8.7
470
Not enough data
8.7
427
Platform
Not enough data
9.3
509
Not enough data
8.8
457
Not enough data
8.7
456
Not enough data
8.7
456
Not enough data
8.3
352
Not enough data
8.7
405
Not enough data
8.9
467
Generative AI
Not enough data
8.0
128
Not enough data
8.1
125
Conversational Platform
8.3
57
8.4
124
8.5
31
8.2
117
8.7
33
8.2
118
8.4
36
8.5
120
Support Automation
8.4
36
8.4
113
8.8
42
8.3
110
8.4
34
8.5
110
9.0
36
8.4
116
Generative AI
Not enough data
8.1
71
Not enough data
8.2
69
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Automation
Not enough data
8.2
22
Not enough data
8.1
20
Not enough data
8.3
20
Artificial Intelligence
Not enough data
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Generative AI
Not enough data
7.9
82
Not enough data
7.5
78
Not enough data
7.3
79
Communication
9.0
29
|
Verified
9.3
753
|
Verified
8.9
31
|
Verified
9.1
756
|
Verified
Feature Not Available
8.6
542
8.2
22
|
Verified
9.1
652
|
Verified
Feature Not Available
8.6
484
|
Verified
Internal Use
7.7
90
|
Verified
8.9
716
|
Verified
8.7
29
|
Verified
9.0
618
|
Verified
7.9
18
|
Verified
8.8
612
|
Verified
9.1
34
|
Verified
8.6
586
|
Verified
9.5
32
|
Verified
8.8
569
|
Verified
8.4
30
|
Verified
8.7
596
|
Verified
Generative AI
Not enough data
8.1
54
Self-Service Experience
8.7
108
8.7
93
8.3
103
8.8
83
Feature Not Available
8.7
28
8.3
26
8.8
89
8.5
29
8.9
90
Self-Service Platform
8.8
28
8.7
93
8.7
31
9.0
96
Feature Not Available
8.9
90
8.7
29
8.8
92
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
26
Not enough data
7.9(won by default)
26
Process
Not enough data
8.2(won by default)
48
Not enough data
8.6(won by default)
50
Not enough data
8.4(won by default)
45
Channels
Not enough data
8.9(won by default)
51
Not enough data
8.9(won by default)
52
Not enough data
9.4(won by default)
53
Not enough data
8.2(won by default)
45
Not enough data
8.7(won by default)
45
Insight
Not enough data
8.6(won by default)
44
Not enough data
8.4(won by default)
48
Not enough data
9.1(won by default)
53
Not enough data
9.3(won by default)
43
Generative AI
Not enough data
5.8
6
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.6
45
Not enough data
8.1
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.5
43
Not enough data
8.5
42
Not enough data
8.7
43
Not enough data
8.6
44
Automation
Not enough data
8.6
47
Not enough data
8.6
44
Not enough data
8.4
45
Autonomy
Not enough data
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Help Scout and Tidio are categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Help Scout is categorized as Email Management
Reviews
Reviewers' Company Size
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.9%
Information Technology and Services
10.0%
Internet
7.5%
Marketing and Advertising
4.4%
Retail
4.1%
Other
53.2%
Retail
8.3%
Marketing and Advertising
7.2%
Computer Software
5.6%
Information Technology and Services
5.3%
Health, Wellness and Fitness
4.0%
Other
69.6%
Alternatives
Discussions
What should I look for in a ticketing system?
2 Comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Why sometimes the messages are not merged by themself?
2 Comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
Do you have a mobile app?
1 Comment
BD
Yes, search "Help Scout" in your device's application store. Read more
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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