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At a Glance
Market Segments
Small-Business (62.3% of reviews)
Small-Business (90.7% of reviews)
Entry-Level Pricing
$0.00 5 Users Per Month
Free Per Month
Help Scout
Star Rating
(417)4.4 out of 5
Market Segments
Small-Business (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansTidio
Star Rating
(1,851)4.7 out of 5
Market Segments
Small-Business (90.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Help Scout excels in its ticket creation user experience, scoring 9.2, which reviewers mention makes it easy to manage customer inquiries efficiently. In contrast, Tidio's ticket creation user experience scored lower at 8.8, indicating room for improvement in this area.
- Reviewers mention that Help Scout's multi-channel coverage is outstanding, with a score of 9.8, allowing users to manage various communication channels seamlessly. Tidio, however, received a lower score of 7.9, suggesting it may not provide the same level of integration across channels.
- Users on G2 highlight Help Scout's quality of support, scoring 9.1, as a significant advantage, with many praising the responsiveness and helpfulness of the support team. Tidio's support quality, while still good at 9.3, does not quite match the high praise Help Scout receives.
- Reviewers mention that Tidio shines in its live chat functionality, scoring an impressive 9.7, which users say enhances real-time customer engagement. Help Scout's live chat feature, while effective, scored slightly lower at 9.4, indicating Tidio may offer a more robust live chat experience.
- G2 users report that Help Scout's ease of use is a standout feature, with a score of 9.2, making it accessible for teams of all sizes. Tidio's ease of use is rated slightly higher at 9.4, suggesting it may be even more user-friendly for new users.
- Users say that Tidio's automation features, particularly in response automation, scored 9.0, which reviewers mention helps streamline customer interactions effectively. Help Scout's response automation, while still strong at 8.6, may not offer the same level of efficiency as Tidio's capabilities.
Pricing
Entry-Level Pricing
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
Help Scout
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
8.7
315
9.1
1,300
Ease of Use
9.2
319
9.3
1,318
Ease of Setup
9.2
163
9.2
1,058
Ease of Admin
9.1
163
9.2
946
Quality of Support
9.1
289
9.2
1,134
Has the product been a good partner in doing business?
9.1
156
9.2
896
Product Direction (% positive)
8.2
303
9.2
1,168
Features by Category
Ticket and Case Management
9.2
175
|
Verified
8.5
83
9.2
174
|
Verified
8.4
81
8.6
188
|
Verified
8.4
87
8.6
164
8.6
88
Feature Not Available
7.9
71
8.7
176
|
Verified
8.6
80
8.9
175
|
Verified
8.2
75
8.2
99
8.4
75
Generative AI
5.2
7
7.2
46
6.1
6
6.9
44
Agentic AI - Help Desk
Not enough data
7.0
15
Not enough data
7.1
15
Not enough data
7.0
15
Communication Channels
Feature Not Available
8.7
80
9.2
166
|
Verified
8.7
78
7.7
101
|
Verified
9.2
87
7.7
61
8.0
73
6.8
28
|
Verified
7.2
68
Platform
7.5
39
8.8
104
7.7
90
|
Verified
8.9
717
|
Verified
8.6
104
|
Verified
9.0
108
8.5
78
|
Verified
8.7
110
8.1
144
|
Verified
8.1
93
8.2
151
|
Verified
8.8
106
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.6
108
Not enough data
8.6
106
Interaction
Not enough data
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.2
103
Not enough data
8.0
101
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
100
Not enough data
8.3
101
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
99
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.5
85
Not enough data
8.3
87
Not enough data
9.2
86
Not enough data
8.8
84
Channels
Not enough data
8.2
83
Not enough data
9.0
83
Not enough data
8.0
79
Not enough data
7.7
75
Not enough data
7.9
79
Customers
Not enough data
8.6
81
Not enough data
8.5
82
Not enough data
8.8
80
Not enough data
8.8
81
Not enough data
8.8
81
Agentic AI - Conversational Marketing
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
9.7
10
8.0
57
8.6
7
8.1
56
8.1
6
Feature Not Available
Design
7.7
8
8.4
55
8.8
7
7.6
56
8.5
11
8.0
56
9.1
11
8.2
55
9.3
10
8.2
55
Generative AI
Not enough data
7.7
37
Not enough data
7.6
36
Responses
Not enough data
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Automation - AI Agents
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
Not enough data
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
Not enough data
8.0
9
Not enough data
7.8
9
Responses
Not enough data
8.7
495
Not enough data
8.8
487
Not enough data
8.8
486
Not enough data
8.7
470
Not enough data
8.7
427
Platform
Not enough data
9.3
505
Not enough data
8.8
456
Not enough data
8.7
456
Not enough data
8.7
452
Not enough data
8.3
352
Not enough data
8.7
404
Not enough data
8.9
467
Generative AI
Not enough data
8.0
128
Not enough data
8.1
125
Conversational Platform
8.3
57
8.4
124
8.5
31
8.1
117
8.7
33
8.1
118
8.4
36
8.4
120
Support Automation
8.4
36
8.4
113
8.8
42
8.3
110
8.4
34
8.5
110
9.0
36
8.4
115
Generative AI
Not enough data
8.1
70
Not enough data
8.1
69
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Automation
Not enough data
8.3
21
Not enough data
8.1
20
Not enough data
8.3
20
Artificial Intelligence
Not enough data
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Generative AI
Not enough data
7.7
81
Not enough data
7.4
79
Not enough data
7.2
80
Communication
9.0
29
|
Verified
9.3
747
|
Verified
8.9
30
|
Verified
9.1
751
|
Verified
Feature Not Available
8.5
540
8.2
22
|
Verified
9.1
648
|
Verified
Feature Not Available
8.5
482
|
Verified
Internal Use
7.7
90
|
Verified
8.9
717
|
Verified
8.7
29
|
Verified
9.0
615
|
Verified
7.9
18
|
Verified
8.8
608
|
Verified
9.0
32
|
Verified
8.6
583
|
Verified
9.5
30
|
Verified
8.8
566
|
Verified
8.4
30
|
Verified
8.7
593
|
Verified
Generative AI
Not enough data
8.1
54
Self-Service Experience
8.7
107
8.7
89
8.3
103
8.8
81
Feature Not Available
8.7
26
8.3
26
8.8
87
8.5
29
8.9
88
Self-Service Platform
8.8
28
8.7
90
8.7
31
9.0
94
Feature Not Available
8.8
88
8.7
29
8.8
90
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
26
Not enough data
7.9(won by default)
26
Process
Not enough data
8.2(won by default)
46
Not enough data
8.5(won by default)
48
Not enough data
8.4(won by default)
43
Channels
Not enough data
8.9(won by default)
49
Not enough data
8.9(won by default)
50
Not enough data
9.4(won by default)
51
Not enough data
8.1(won by default)
43
Not enough data
8.6(won by default)
43
Insight
Not enough data
8.5(won by default)
42
Not enough data
8.3(won by default)
46
Not enough data
9.1(won by default)
51
Not enough data
9.2(won by default)
41
Generative AI
Not enough data
5.2
7
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.5
43
Not enough data
8.3
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.5
42
Not enough data
8.5
42
Not enough data
8.7
42
Not enough data
8.7
42
Automation
Not enough data
8.6
45
Not enough data
8.6
44
Not enough data
8.4
45
Autonomy
Not enough data
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Help Scout and Tidio are categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Help Scout is categorized as Email Management
Reviews
Reviewers' Company Size
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.4%
Information Technology and Services
9.9%
Internet
7.6%
Marketing and Advertising
4.4%
Retail
4.2%
Other
53.4%
Retail
8.2%
Marketing and Advertising
7.2%
Computer Software
5.5%
Information Technology and Services
5.1%
Health, Wellness and Fitness
4.1%
Other
69.8%
Alternatives
Discussions
What should I look for in a ticketing system?
2 Comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Why sometimes the messages are not merged by themself?
2 Comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
Do you have a mobile app?
1 Comment
BD
Yes, search "Help Scout" in your device's application store. Read more
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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