Compare Help Scout and Kapture CX 
At a Glance
Market Segments
Small-Business (62.1% of reviews)
Mid-Market (56.3% of reviews)
Entry-Level Pricing
$0.00 5 Users Per Month
Contact Us 1 Users Per Month
Help Scout
Star Rating
(424)4.4 out of 5
Market Segments
Small-Business (62.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansKapture CX
Star Rating
(359)4.5 out of 5
Market Segments
Mid-Market (56.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Users Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Help Scout excels in providing a user-friendly interface, with many users appreciating its shared inbox feature that allows for seamless collaboration among team members. One user noted, "Help Scout is users and customer focused, ensuring that the UI is accessible and articulate."
- Users say Kapture CX shines in its ability to display customer history at a glance, making it easy to track interactions. A reviewer mentioned, "It's convenient that I can just enter the customer details and instantly see how many times the customer has contacted us and what queries they had."
- Reviewers mention that Help Scout's ticketing system is particularly effective for managing customer support inquiries, with users highlighting the ability to create records of provided support. One user stated, "We can also make record of provided support by creating ticket on Help Scout."
- According to verified reviews, Kapture CX is praised for its speed and efficiency, with users noting that the software is "very useful and fast." This responsiveness can enhance day-to-day operations, especially for teams handling a high volume of customer interactions.
- G2 reviewers report that both platforms offer similar ease of use, but Help Scout has a slight edge in user satisfaction, with a score of 4.4 compared to Kapture CX's 4.5. This suggests that while both are user-friendly, Help Scout may provide a more satisfying experience overall.
- Users say that Kapture CX's support team is helpful and responsive, which can be crucial for businesses needing quick assistance. A user shared, "The Kapture team are also helping," indicating a strong support network that can enhance the user experience.
Pricing
Entry-Level Pricing
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
Kapture CX
ENTERPRISE
Contact Us
1 Users Per Month
Includes all features in Professional, plus...
- Ticketing System
- Omnichannel - Text, Call, Email, Social Media, Kiosks, Mobile Apps, Website
- 1000+ API Integrations
Free Trial
Help Scout
Free Trial is available
Kapture CX
No trial information availableRatings
Meets Requirements
8.7
321
9.0
302
Ease of Use
9.2
325
9.1
303
Ease of Setup
9.1
168
9.1
256
Ease of Admin
9.1
166
8.7
114
Quality of Support
9.0
295
8.8
301
Has the product been a good partner in doing business?
9.1
159
8.8
115
Product Direction (% positive)
8.1
309
9.4
275
Features by Category
Ticket and Case Management
9.2
176
|
Verified
8.9
108
9.2
176
|
Verified
8.8
98
8.6
191
|
Verified
8.7
93
8.6
166
8.7
89
Feature Not Available
8.4
90
8.6
177
|
Verified
8.6
88
8.9
179
|
Verified
8.6
89
8.2
99
8.8
93
Generative AI
5.2
7
8.2
66
6.1
6
8.3
66
Agentic AI - Help Desk
Not enough data
7.7
28
Not enough data
7.6
28
Not enough data
8.0
28
Communication Channels
Feature Not Available
9.0
86
9.2
170
|
Verified
8.8
86
7.7
104
|
Verified
8.5
83
7.7
61
8.7
84
6.8
28
|
Verified
8.8
79
Platform
7.5
39
8.2
78
7.7
90
|
Verified
8.7
105
8.6
104
|
Verified
8.6
86
8.6
79
|
Verified
8.6
87
8.1
145
|
Verified
8.4
88
8.2
151
|
Verified
8.5
83
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.5
18
Not enough data
8.4
17
Interaction
Not enough data
8.3
16
Not enough data
8.5
16
Not enough data
8.6
16
Not enough data
8.5
16
Not enough data
8.7
15
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.8
15
Not enough data
8.6
15
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.6
15
Not enough data
8.6
15
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.8
14
Not enough data
8.6
15
Not enough data
8.6
14
Not enough data
8.8
14
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Administration
Not enough data
8.8
31
Not enough data
8.9
28
Not enough data
8.6
28
Knowledge Management
Not enough data
9.1
28
Not enough data
9.3
27
Not enough data
8.5
27
Compliance
Not enough data
8.6
28
Not enough data
8.8
28
Not enough data
8.7
28
Not enough data
8.9
27
Customer Support
Not enough data
9.0
29
Not enough data
9.0
29
Not enough data
8.8
28
Data Security
Not enough data
8.7
26
Not enough data
9.0
27
Not enough data
9.1
25
Not enough data
8.8
25
Administration
Not enough data
9.0
27
Not enough data
8.9
29
Not enough data
9.1
30
Generative AI
Not enough data
8.7
21
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.7
10
8.9
76
8.6
7
8.5
72
8.1
6
8.2
74
Design
7.7
8
8.7
74
8.8
7
8.4
74
8.5
11
8.7
76
9.1
11
8.7
76
9.3
10
8.6
74
Generative AI
Not enough data
7.6
38
Not enough data
7.5
38
Usability
Not enough data
8.6
73
Not enough data
8.7
71
Not enough data
9.0
71
Reporting
Not enough data
8.7
73
Not enough data
8.4
72
Not enough data
8.7
73
Generative AI
Not enough data
7.3
33
Not enough data
7.8
33
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
9.0
35
Not enough data
8.9
35
Not enough data
8.9
35
Not enough data
9.0
35
Not enough data
9.0
34
Platform
Not enough data
8.6
33
Not enough data
9.1
33
Not enough data
8.7
33
Not enough data
8.8
33
Not enough data
8.8
34
Not enough data
8.9
35
Not enough data
9.0
33
Generative AI
Not enough data
8.8
14
Not enough data
7.9
13
Feedback Management
Not enough data
7.6
7
Not enough data
6.7
7
Not enough data
7.9
7
Feedback Analysis
Not enough data
6.4
7
Not enough data
8.1
7
Not enough data
6.1
6
Feedback Sources
Not enough data
7.9
7
Not enough data
6.7
7
Not enough data
7.4
7
Not enough data
6.9
7
Generative AI
Not enough data
7.3
5
Not enough data
7.7
5
Conversational Platform
8.3
57
8.3
42
8.5
31
8.2
42
8.7
33
8.1
41
8.4
36
8.0
41
Support Automation
8.4
36
8.0
40
8.8
42
8.4
41
8.4
34
7.9
41
9.0
36
8.3
41
Generative AI
Not enough data
8.0
23
Not enough data
7.5
22
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9
7
Not enough data
7.1
7
Not enough data
6.2
7
Communication
9.0
29
|
Verified
9.7
28
8.9
31
|
Verified
9.7
29
Feature Not Available
9.6
29
8.2
22
|
Verified
9.2
28
Feature Not Available
9.5
26
Internal Use
7.7
90
|
Verified
8.7
105
8.7
29
|
Verified
9.9
27
7.9
18
|
Verified
9.2
29
9.1
34
|
Verified
9.2
27
9.5
32
|
Verified
9.9
28
8.4
30
|
Verified
9.6
28
Generative AI
Not enough data
8.6
48
Self-Service Experience
8.7
108
8.9
66
8.3
103
8.5
63
Feature Not Available
8.5
61
8.3
26
8.3
60
8.5
29
8.7
62
Self-Service Platform
8.8
28
8.6
63
8.7
31
8.6
60
Feature Not Available
8.6
61
8.7
29
8.7
58
Agentic AI - Customer Self-Service
Not enough data
8.7
20
Not enough data
8.6
20
Not enough data
8.8
20
Not enough data
8.8
20
Not enough data
8.3
20
Not enough data
8.3
20
Not enough data
8.5
20
Generative AI
Not enough data
8.7(won by default)
40
Not enough data
8.7(won by default)
40
Process
Not enough data
Feature Not Available
Not enough data
8.8(won by default)
52
Not enough data
8.4(won by default)
49
Channels
Not enough data
9.0(won by default)
52
Not enough data
8.8(won by default)
53
Not enough data
8.4(won by default)
48
Not enough data
8.9(won by default)
48
Not enough data
9.0(won by default)
48
Insight
Not enough data
8.6(won by default)
51
Not enough data
8.6(won by default)
52
Not enough data
8.5(won by default)
46
Not enough data
8.9(won by default)
50
Generative AI
Not enough data
7.5
6
Not enough data
7.2
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.2
9
Not enough data
7.8
9
Before the Job
Not enough data
7.8
16
Not enough data
8.5
12
Not enough data
8.5
16
Not enough data
8.6
17
On the Job
Not enough data
9.3
14
Not enough data
7.9
16
Not enough data
9.0
12
Not enough data
8.2
14
Not enough data
8.8
15
After the Job
Not enough data
8.9
17
Not enough data
8.7
15
Not enough data
9.1
11
Not enough data
8.9
12
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.9
14
Not enough data
8.1
15
Not enough data
7.6
14
Not enough data
7.7
15
Not enough data
7.6
15
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.0
15
Not enough data
7.6
15
Not enough data
8.3
14
Not enough data
8.1
14
Automation
Not enough data
8.2
15
Not enough data
7.9
15
Not enough data
8.3
15
Autonomy
Not enough data
8.1
15
Not enough data
7.9
15
Not enough data
8.0
15
Not enough data
8.1
15
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Help Scout and Kapture CX are categorized as Digital Customer Service Platforms, Conversational Support, Customer Communications Management, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Help Scout is categorized as Shared Inbox and Email Management
Kapture CX is categorized as AI Chatbots, Feedback Analytics, Complaint Management, Conversation Intelligence, Contact Center Knowledge Base, Chatbots, Social Customer Service, Enterprise Feedback Management, Field Service Management, AI Agents For Business Operations, and AI Customer Support Agents
Reviews
Reviewers' Company Size
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kapture CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.9%
Information Technology and Services
10.0%
Internet
7.5%
Marketing and Advertising
4.4%
Retail
4.1%
Other
53.2%
Consumer Services
14.1%
Pharmaceuticals
7.8%
Health, Wellness and Fitness
6.9%
Telecommunications
5.9%
Financial Services
5.6%
Other
59.7%
Alternatives
Discussions
What should I look for in a ticketing system?
2 Comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Why sometimes the messages are not merged by themself?
2 Comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
Do you have a mobile app?
1 Comment
BD
Yes, search "Help Scout" in your device's application store. Read more
What is CRM and its functions?
3 Comments
PC
CRM stands for Customer Relationship Management and is a software system that helps business owners easily track all communications and nurture relationships...Read more
Can I customize my interface on this platform?
1 Comment
KC
Hi Lowin,
Thanks for your query
You can configure and customize the platform but you cannot customize the User Interface.
Kapture is a CRM Platform on...Read more
Please make user interface bit attractive
1 Comment
EN
It is a support used to highlight the attractive object, it can be makeup for a person, it can be a belt for a dog or something else that beautifies.Read more
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