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At a Glance
Market Segments
Mid-Market (54.0% of reviews)
Small-Business (68.0% of reviews)
Entry-Level Pricing
Free 10000 Sessions Per Month
Free 500 Sessions Per Month
Heap
Star Rating
(1,095)4.4 out of 5
Market Segments
Mid-Market (54.0% of reviews)
Entry-Level Pricing
Free 10000 Sessions Per Month
Browse all 4 pricing plansMouseflow
Star Rating
(689)4.6 out of 5
Market Segments
Small-Business (68.0% of reviews)
Entry-Level Pricing
Free 500 Sessions Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Heap | by Contentsquare excels in Custom Event Tracking with a score of 8.8, allowing for detailed user interactions to be captured effectively. In contrast, Mouseflow's score of 7.8 indicates it may not offer the same level of customization, which could limit insights into specific user behaviors.
- Reviewers mention that Heap's Click Tracking feature is highly rated at 9.4, providing comprehensive insights into user engagement. Meanwhile, Mouseflow's score of 8.7 suggests it offers solid click tracking but may lack some advanced functionalities that Heap provides.
- G2 users highlight Heap's superior Standard Event Tracking with a score of 9.0, which allows for seamless tracking of predefined user actions. Mouseflow, with a score of 8.3, may not be as robust in this area, potentially affecting the ease of tracking common user interactions.
- Users on G2 report that Heap's Real-Time Reporting feature, rated at 8.6, is particularly beneficial for immediate insights, while Mouseflow's score of 8.5 indicates it also provides real-time capabilities but may not be as responsive or detailed as Heap's offering.
- Reviewers mention that Heap's Eye Tracking feature scores 9.1, which is a standout for understanding user attention on pages. In contrast, Mouseflow's score of 7.4 suggests it may not provide the same depth of analysis in this area, which could be a drawback for users focused on optimizing visual engagement.
- Users say that Heap's Journey Optimization feature, rated at 9.2, is a key strength, helping businesses refine user paths effectively. Mouseflow, while offering valuable insights, does not match this level of optimization, which could impact user experience improvements.
Pricing
Entry-Level Pricing
Heap
Free
Free
10000 Sessions Per Month
Find product-market fit
- Up to 10K monthly sessions
- Core analytics charts
- Unlimited enrichment sources
Mouseflow
Free Forever
Free
500 Sessions Per Month
Start spotting friction and drop-offs on limited traffic.
- 1 website project
- 1 conversion funnel analytics
- 1 month data retention
Free Trial
Heap
Free Trial is available
Mouseflow
Free Trial is available
Ratings
Meets Requirements
8.6
857
8.8
515
Ease of Use
8.1
866
8.8
524
Ease of Setup
8.5
314
9.0
340
Ease of Admin
8.6
317
9.0
281
Quality of Support
8.7
680
9.0
407
Has the product been a good partner in doing business?
8.8
299
8.9
252
Product Direction (% positive)
8.7
795
8.6
467
Features by Category
Metrics
8.6
397
8.5
169
8.4
365
8.4
169
8.3
327
8.4
178
9.0
398
8.4
171
8.8
391
7.9
157
8.0
305
7.8
144
8.1
279
7.7
144
8.7
347
8.2
159
8.7
368
7.9
159
Reporting
8.6
365
Feature Not Available
8.0
293
7.7
147
8.7
330
Feature Not Available
8.3
358
7.5
146
8.2
205
7.7
154
8.4
225
7.7
141
8.3
375
8.0
157
Other
8.4
339
Feature Not Available
8.0
185
Feature Not Available
7.6
192
Feature Not Available
8.2
214
7.7
136
8.1
149
Feature Not Available
8.0
45
7.0
123
7.9
47
Feature Not Available
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.4
274
7.5
116
8.6
99
7.6
118
8.6
412
8.1
145
8.7
388
8.3
137
User Identification
8.1
41
Not enough data
8.6
94
Not enough data
8.5
68
Not enough data
Tracking & Reporting
8.6
102
Not enough data
8.4
93
Not enough data
8.1
80
Not enough data
8.1
97
Not enough data
8.2
96
Not enough data
8.4
90
Not enough data
Metrics
8.3
65
Not enough data
7.9
51
Not enough data
8.0
56
Not enough data
8.2
57
Not enough data
8.4
68
Not enough data
User Behavior
9.4
83
8.7
233
|
Verified
9.0
73
8.7
231
|
Verified
9.0
69
7.9
217
|
Verified
A/B Testing
9.1
52
7.7
176
|
Verified
8.9
24
6.8
139
|
Verified
9.3
61
8.0
183
|
Verified
9.3
44
7.4
142
|
Verified
Visitor Information
9.3
66
7.9
193
|
Verified
8.9
61
7.8
175
|
Verified
Agentic AI - Session Replay
Not enough data
7.8
6
Product Analytics
8.3
301
7.3
60
8.7
359
7.9
65
8.5
328
7.4
64
8.7
352
8.0
67
7.9
106
7.9
53
8.4
224
7.3
54
7.8
93
7.7
52
8.3
255
7.3
55
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.6
85
8.3
87
8.4
87
8.4
99
8.6
83
8.3
88
8.2
69
7.8
80
7.8
72
7.8
80
7.3
49
Feature Not Available
Administration
8.1
69
7.8
74
8.2
50
7.2
75
8.5
65
7.6
78
Generative AI
Not enough data
6.5
43
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
7.6
11
Not enough data
7.4
11
Not enough data
7.7
10
Not enough data
7.7
10
Not enough data
7.8
10
Agentic AI - Customer Journey Mapping
Not enough data
8.7
5
Platform Basics
9.2
30
Not enough data
9.2
31
Not enough data
Platform Data
9.1
32
Not enough data
8.7
34
Not enough data
9.2
33
Not enough data
8.9
33
Not enough data
Platform Additional Functionality
9.2
33
Not enough data
8.9
31
Not enough data
7.9
15
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.3
10
Not enough data
6.7
10
Survey Management
8.7
18
7.6
21
9.1
23
7.6
22
9.0
26
8.0
23
9.3
25
8.1
23
Process Management
9.1
23
7.9
22
9.1
23
7.9
21
9.4
26
8.7
22
9.3
25
Feature Not Available
System Management
9.4
20
8.7
20
9.3
14
Feature Not Available
Agentic AI - Heatmap Tools
Not enough data
8.1
6
Not enough data
7.8
6
Not enough data
8.3
6
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
8.6
6
Analysis
Not enough data
8.2
226
Not enough data
8.0
201
Not enough data
8.3
221
Not enough data
8.2
210
Not enough data
8.4
231
Reporting
Not enough data
9.1
260
Not enough data
8.9
260
Not enough data
8.7
239
Not enough data
8.1
208
Marketing Operations
Not enough data
6.9
73
Not enough data
8.0
81
Not enough data
7.9
82
Not enough data
8.1
77
Not enough data
7.0
69
Not enough data
Feature Not Available
Campaign Activity
Not enough data
7.8
83
Not enough data
8.2
92
Not enough data
7.4
76
Not enough data
7.5
75
Not enough data
7.5
74
Not enough data
Feature Not Available
Agentic AI - Marketing Analytics
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
7.7
5
Metrics
8.3
65
Not enough data
7.9
51
Not enough data
8.0
56
Not enough data
8.2
57
Not enough data
8.4
68
Not enough data
Variation Testing
8.5
37
Not enough data
Feature Not Available
Not enough data
8.7
45
Not enough data
8.6
45
Not enough data
8.3
43
Not enough data
8.2
29
Not enough data
Reporting
8.4
64
Not enough data
8.2
65
Not enough data
Personalization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
38
Not enough data
Administration
8.1
52
Not enough data
7.8
15
Not enough data
8.5
62
Not enough data
8.9
63
Not enough data
Categories
Categories
Shared Categories
Heap and Mouseflow are categorized as E-Commerce Analytics, Product Analytics, Session Replay, Digital Analytics, and Enterprise Feedback Management
Unique Categories
Heap is categorized as Mobile App Analytics, Mobile App Optimization, and Customer Journey Analytics
Reviews
Reviewers' Company Size
Heap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mouseflow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.5%
Information Technology and Services
12.0%
Financial Services
9.0%
Marketing and Advertising
7.6%
Internet
5.4%
Other
49.3%
Marketing and Advertising
10.4%
Computer Software
7.4%
Retail
5.1%
Information Technology and Services
4.8%
Health, Wellness and Fitness
3.9%
Other
68.3%
Discussions
Does Heap work with multiple domains or websites?
1 Comment
MM
yes it supports, for instance we have 5 different websites, and you can create each project for each websites and do you analysis, all you need is to just...Read more
Does Heap support multiple projects on the same account?
1 Comment
MM
yes it supports multiple projects, Under the menu accounts, settings u can add multi projects. Read more
Does Heap work well with single-page web apps built on Backbone, Angular, and other frameworks?
1 Comment
MM
It should work for sure, heap will look for user visit on the page, and event actions triggered on the components on the object the present in your page. Read more
What is Mouseflow used for?
2 Comments
JM
Mouse flow is a behavioural analytic solution to help identify and work out friction on your web pages. Read more
Why can't record all sessions
1 Comment
EC
Hello!
Mouseflow is designed to record all of your visitors' sessions, so there seems to be something going on preventing you to do so.
We’d like an...Read more
Why the amount of recordings is the same as heatmaps? And why the credits are too low?
1 Comment
Official Response from Mouseflow
Hi Rocio, there seems to be some confusion. For $49/mo Crazy Egg offers 500 recordings and 75,000 page views. On a cheaper plan (29$/mo) Mouseflow offers...Read more
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