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Compare Heap and Kissmetrics 
Featured Products
At a Glance
Market Segments
Mid-Market (54.0% of reviews)
Small-Business (55.6% of reviews)
Entry-Level Pricing
Free 10000 Sessions Per Month
$299.00 Per Month
Heap
Star Rating
(1,096)4.4 out of 5
Market Segments
Mid-Market (54.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10000 Sessions Per Month
Browse all 4 pricing plansKissmetrics
Star Rating
(168)4.1 out of 5
Market Segments
Small-Business (55.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$299.00 Per Month
Browse all 3 pricing plansHeap vs Kissmetrics
When assessing the two solutions, reviewers found Heap easier to use, set up, and administer. Reviewers also preferred doing business with Heap overall.
- Reviewers felt that Heap meets the needs of their business better than Kissmetrics.
- When comparing quality of ongoing product support, reviewers felt that Heap is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Heap over Kissmetrics.
Pricing
Entry-Level Pricing
Heap
Free
Free
10000 Sessions Per Month
Find product-market fit
- Up to 10K monthly sessions
- Core analytics charts
- Unlimited enrichment sources
Kissmetrics
Silver
$299.00
Per Month
Best for smaller businesses - up to 10,000 monthly tracked users
- Analyze Reports: Metrics, People, Funnel, Cohort, A/B, Power
- Populations: Up to 10 active
- Campaigns: Unlimited Profiles, Unlimited Emails
Free Trial
Heap
Free Trial is available
Kissmetrics
Free Trial is available
Ratings
Meets Requirements
8.5
857
7.9
154
Ease of Use
8.1
867
7.4
155
Ease of Setup
8.5
315
6.7
62
Ease of Admin
8.6
317
7.8
67
Quality of Support
8.7
680
8.3
135
Has the product been a good partner in doing business?
8.8
299
8.4
68
Product Direction (% positive)
8.7
796
7.8
155
Features by Category
Metrics
8.6
397
8.3
102
8.4
365
8.1
102
8.3
327
7.7
94
9.0
398
8.7
111
8.8
391
8.6
111
8.0
305
8.0
93
8.1
279
7.7
96
|
Verified
8.7
347
8.7
109
8.7
368
8.4
109
Reporting
8.6
365
8.0
108
8.0
293
7.6
90
8.7
330
8.0
63
8.3
358
8.1
100
8.2
205
7.1
57
8.4
225
8.0
66
8.3
375
8.1
107
Other
8.4
339
8.3
105
8.0
185
7.6
58
7.6
192
Feature Not Available
8.2
214
8.2
91
8.1
149
7.9
61
8.0
45
7.4
39
7.9
47
Feature Not Available
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.4
274
7.8
88
8.6
99
7.6
57
8.6
412
8.1
98
8.7
388
8.7
98
User Identification
8.1
41
9.0
5
8.6
94
9.3
5
8.5
68
9.7
5
Tracking & Reporting
8.6
102
8.7
5
8.4
93
9.0
5
8.1
80
9.0
5
8.1
97
9.0
5
8.2
96
9.3
5
8.4
90
9.3
5
Metrics
8.3
65
9.3
5
7.9
51
9.3
5
8.0
56
9.3
5
8.2
57
Not enough data
8.4
68
9.7
5
User Behavior
9.4
83
Not enough data
9.0
73
Not enough data
9.0
69
Not enough data
A/B Testing
9.1
52
Not enough data
8.9
24
Not enough data
9.3
61
Not enough data
9.3
44
Not enough data
Visitor Information
9.3
66
Not enough data
8.9
61
Not enough data
Agentic AI - Session Replay
Not enough data
Not enough data
Product Analytics
8.3
300
8.1
9
8.7
358
8.3
10
8.5
327
7.7
10
8.7
352
8.2
10
7.9
105
8.1
9
8.4
223
9.2
8
7.8
92
8.0
9
8.3
255
7.6
9
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.6
85
9.7
10
8.4
87
8.7
10
8.6
83
9.2
10
8.2
69
9.5
10
7.8
72
8.3
9
7.3
49
7.8
10
Administration
8.1
69
8.5
10
8.2
50
8.2
10
8.5
65
8.2
10
Generative AI
Not enough data
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
9.2
30
Not enough data
9.2
31
Not enough data
Platform Data
9.1
32
Not enough data
8.7
34
Not enough data
9.2
33
Not enough data
8.9
33
Not enough data
Platform Additional Functionality
9.2
33
Not enough data
8.9
31
Not enough data
7.9
15
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
8.7
18
Not enough data
9.1
23
Not enough data
9.0
26
Not enough data
9.3
25
Not enough data
Process Management
9.1
23
Not enough data
9.1
23
Not enough data
9.4
26
Not enough data
9.3
25
Not enough data
System Management
9.4
20
Not enough data
9.3
14
Not enough data
Metrics
8.3
65
9.3
5
7.9
51
9.3
5
8.0
56
9.3
5
8.2
57
Not enough data
8.4
68
9.7
5
Variation Testing
8.5
37
Not enough data
Feature Not Available
Not enough data
8.7
45
Not enough data
8.6
45
Not enough data
8.3
43
Not enough data
8.2
29
Not enough data
Reporting
8.4
64
Not enough data
8.2
65
Not enough data
Personalization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
38
Not enough data
Administration
8.1
52
Not enough data
7.8
15
Not enough data
8.5
62
Not enough data
8.9
63
Not enough data
Categories
Categories
Shared Categories
Heap and Kissmetrics are categorized as E-Commerce Analytics, Product Analytics, Mobile App Analytics, Mobile App Optimization, and Digital Analytics
Unique Categories
Heap is categorized as Session Replay, Enterprise Feedback Management, and Customer Journey Analytics
Kissmetrics has no unique categories
Reviews
Reviewers' Company Size
Heap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kissmetrics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.5%
Information Technology and Services
12.0%
Financial Services
9.0%
Marketing and Advertising
7.6%
Internet
5.4%
Other
49.4%
Computer Software
22.6%
Internet
18.3%
Marketing and Advertising
12.8%
Information Technology and Services
7.9%
Retail
3.7%
Other
34.8%
Discussions
Does Heap work with multiple domains or websites?
1 Comment
MM
yes it supports, for instance we have 5 different websites, and you can create each project for each websites and do you analysis, all you need is to just...Read more
Does Heap support multiple projects on the same account?
1 Comment
MM
yes it supports multiple projects, Under the menu accounts, settings u can add multi projects. Read more
Does Heap work well with single-page web apps built on Backbone, Angular, and other frameworks?
1 Comment
MM
It should work for sure, heap will look for user visit on the page, and event actions triggered on the components on the object the present in your page. Read more
Are there other similar products on the market?
1 Comment
Official Response from Kissmetrics
Hi Ben,
Kissmetrics is one of the more flexible analytics tools on the market due to being able to capture and store data by person, which allows you to...Read more
Kissmetrics has no more discussions with answers
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