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Compare HappyFox Help Desk and Sprinklr Service 
Featured Products
At a Glance
Market Segments
Mid-Market (44.4% of reviews)
Enterprise (42.6% of reviews)
Entry-Level Pricing
$24.00 1 agent Per Month
$4,200.00 1 User Per Year
HappyFox Help Desk
Star Rating
(137)4.5 out of 5
Market Segments
Mid-Market (44.4% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 agent Per Month
Browse all 5 pricing plansSprinklr Service
Star Rating
(716)4.3 out of 5
Market Segments
Enterprise (42.6% of reviews)
Pros & Cons
Entry-Level Pricing
$4,200.00 1 User Per Year
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that HappyFox Help Desk excels in ease of use, with users highlighting its intuitive interface and quick onboarding process. Many appreciate how minimal configuration is needed to get started, making it a strong choice for teams looking for a straightforward setup.
- Users say that Sprinklr Service offers impressive customization options, allowing teams to tailor workflows to their specific needs. This flexibility is particularly beneficial for larger enterprises that require a solution capable of managing complex interactions across multiple channels.
- Reviewers mention that HappyFox Help Desk provides a high-quality support experience, with many praising its responsive customer service and effective task management features. Users have noted that the software works flawlessly, which contributes to a smooth day-to-day operation.
- According to verified reviews, Sprinklr Service shines in its ability to unify customer interactions, making it easier for teams to manage communications across various platforms. This capability is especially valued by users who handle a high volume of customer inquiries.
- G2 reviewers highlight that while HappyFox Help Desk has a strong focus on user experience, Sprinklr Service's scalability and integration capabilities make it a better fit for larger organizations with more complex needs. Users appreciate the multi-functionality and detailed analytics provided by Sprinklr.
- Users report that HappyFox Help Desk's reporting features are effective, allowing teams to monitor ticketing performance easily. In contrast, some Sprinklr users have expressed a desire for improved reporting tools, indicating that while it offers many features, there is room for enhancement in this area.
Pricing
Entry-Level Pricing
HappyFox Help Desk
Basic
$24.00
1 agent Per Month
- Unlimited Tickets
- Omnichannel Ticket Creation
- SLA Management
Sprinklr Service
Digital + Voice Package- Service 2
$4,200.00
1 User Per Year
Voice, live chat & messaging:
Provide seamless
experiences across 30+ digital channels and robust
support on Voice. Use AI and automation to increase selfservice, improve agent productivity and boost customer
satisfaction
- Live chat, SMS, Email
- Inbound/Outbound Voice
- Proactive Prompts
Free Trial
HappyFox Help Desk
Free Trial is available
Sprinklr Service
Free Trial is available
Ratings
Meets Requirements
8.8
126
8.5
588
Ease of Use
9.3
127
8.3
604
Ease of Setup
8.9
96
8.0
447
Ease of Admin
9.0
95
8.1
235
Quality of Support
9.1
120
8.1
565
Has the product been a good partner in doing business?
9.2
91
8.6
236
Product Direction (% positive)
9.0
125
8.7
594
Features by Category
Ticket and Case Management
9.2
69
|
Verified
8.6
69
|
Verified
9.1
68
|
Verified
8.4
70
|
Verified
8.8
62
|
Verified
8.6
73
|
Verified
8.9
64
|
Verified
7.9
69
|
Verified
8.8
47
|
Verified
8.0
64
|
Verified
8.4
60
|
Verified
8.3
69
|
Verified
8.9
58
|
Verified
8.3
67
|
Verified
8.5
18
|
Verified
8.2
70
|
Verified
Generative AI
Not enough data
7.4
45
Not enough data
7.0
46
Agentic AI - Help Desk
Not enough data
6.9
18
Not enough data
6.9
18
Not enough data
7.1
18
Communication Channels
8.9
49
|
Verified
8.1
63
|
Verified
9.0
60
|
Verified
8.1
64
|
Verified
8.5
25
|
Verified
7.8
68
|
Verified
8.6
23
|
Verified
8.9
67
|
Verified
8.3
7
|
Verified
7.0
59
Platform
7.3
28
|
Verified
7.6
71
|
Verified
8.3
51
|
Verified
7.8
140
|
Verified
8.7
45
|
Verified
8.6
78
|
Verified
8.8
28
|
Verified
8.2
75
|
Verified
8.2
58
|
Verified
8.9
82
|
Verified
8.4
55
|
Verified
8.9
83
|
Verified
Administration
Not enough data
8.6
50
Not enough data
8.4
47
Not enough data
8.4
47
Knowledge Management
Not enough data
8.4
48
Not enough data
8.3
47
Not enough data
8.7
52
Compliance
Not enough data
8.3
48
Not enough data
8.5
48
Not enough data
8.5
45
Not enough data
8.3
44
Customer Support
Not enough data
8.0
46
Not enough data
8.1
44
Not enough data
7.9
45
Data Security
Not enough data
8.4
45
Not enough data
8.4
45
Not enough data
8.6
48
Not enough data
8.6
46
Administration
Not enough data
8.5
45
Not enough data
8.6
44
Not enough data
8.6
45
Generative AI
Not enough data
7.3
41
Call Analytics
Not enough data
5.7
33
Not enough data
6.0
35
Not enough data
5.6
31
Not enough data
6.1
31
Agent Performance Management
Not enough data
6.3
34
Not enough data
5.8
31
Not enough data
6.2
35
Generative AI
Not enough data
6.3
30
Agentic AI - Conversation Intelligence
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
6.1
11
Not enough data
6.4
11
Not enough data
6.4
11
Not enough data
6.7
12
Not enough data
6.8
12
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
8.2
51
Not enough data
7.9
50
Not enough data
8.3
50
Engagement
Not enough data
8.1
51
Not enough data
8.0
50
Not enough data
7.7
48
Performance
Not enough data
7.9
49
Not enough data
8.3
46
Generative AI
Not enough data
6.9
42
Not enough data
7.2
41
Channels
Not enough data
6.9
142
Not enough data
8.4
145
Not enough data
7.9
137
Not enough data
7.5
140
Not enough data
7.6
135
Generative AI
Not enough data
6.6
113
Functions
Not enough data
7.5
139
Not enough data
7.6
132
Not enough data
7.3
134
Not enough data
7.3
132
Not enough data
6.8
131
Not enough data
7.1
135
Not enough data
7.6
128
Not enough data
8.0
128
Agentic AI - Contact Center
Not enough data
5.9
22
Not enough data
6.7
22
Not enough data
6.2
22
Not enough data
6.5
22
Administrative
Not enough data
7.8
130
Not enough data
7.8
130
Not enough data
8.4
143
Not enough data
7.8
131
Not enough data
7.9
142
Responses
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.6
55
Not enough data
8.3
53
Platform
Not enough data
8.5
54
Not enough data
8.4
56
Not enough data
8.5
56
Not enough data
8.7
56
Not enough data
8.1
51
Not enough data
8.4
56
Not enough data
8.2
53
Generative AI
Not enough data
7.9
38
Not enough data
7.8
37
Workforce Management
Not enough data
9.0
33
Not enough data
8.2
33
Not enough data
8.1
34
Not enough data
8.1
33
Not enough data
8.1
32
Administration
Not enough data
7.8
36
Not enough data
8.7
35
Not enough data
8.6
36
Not enough data
8.1
33
Not enough data
8.1
35
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.8
74
Not enough data
7.4
72
Not enough data
7.2
72
Communication
Not enough data
7.8
101
|
Verified
Not enough data
8.3
110
|
Verified
Not enough data
7.6
98
Not enough data
8.2
101
Not enough data
7.3
96
Internal Use
8.3
51
|
Verified
7.8
140
|
Verified
Not enough data
8.0
108
|
Verified
Not enough data
7.9
101
Not enough data
8.4
102
Not enough data
8.0
102
|
Verified
Not enough data
8.1
108
|
Verified
Generative AI
Not enough data
7.5
41
Self-Service Experience
8.7
25
8.0
53
8.9
23
7.6
54
6.7
7
7.3
53
Not enough data
8.1
51
Not enough data
7.6
52
Self-Service Platform
Not enough data
8.1
53
Not enough data
7.7
51
Not enough data
7.4
53
Not enough data
7.7
54
Agentic AI - Customer Self-Service
Not enough data
6.5
8
Not enough data
7.1
8
Not enough data
8.1
8
Not enough data
7.3
8
Not enough data
7.5
8
Not enough data
7.9
8
Not enough data
7.3
8
Generative AI
Not enough data
6.9(won by default)
226
Not enough data
6.8(won by default)
223
Process
Not enough data
8.3(won by default)
311
Not enough data
7.7(won by default)
308
Not enough data
8.1(won by default)
308
Channels
Not enough data
7.3(won by default)
283
Not enough data
8.8(won by default)
326
Not enough data
7.2(won by default)
275
Not enough data
6.6(won by default)
263
Not enough data
7.5(won by default)
272
Insight
Not enough data
7.7(won by default)
292
Not enough data
8.3(won by default)
314
Not enough data
7.9(won by default)
286
Not enough data
7.6(won by default)
282
Generative AI
Not enough data
7.5
12
Generative AI
Not enough data
7.1
103
Not enough data
7.0
103
Conversational AI - Conversational Commerce Platforms
Not enough data
5.6
31
Not enough data
6.2
31
Not enough data
6.0
31
Not enough data
5.3
30
Not enough data
5.8
30
Platform integration - Conversational Commerce Platforms
Not enough data
5.8
30
Not enough data
5.6
30
Not enough data
5.7
30
Not enough data
5.9
29
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
7.2
29
Not enough data
7.1
29
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HappyFox Help Desk and Sprinklr Service are categorized as Digital Customer Service Platforms, Contact Center Knowledge Base, Social Customer Service, Help Desk, and Customer Self-Service
Unique Categories
HappyFox Help Desk is categorized as Shared Inbox, Conversational Support, Complaint Management, and Customer Communications Management
Sprinklr Service is categorized as Conversational Commerce Platforms, Contact Center Quality Assurance, Speech Analytics, Conversation Intelligence, Chatbots, Live Chat, Contact Center Workforce, Contact Center, and AI Customer Support Agents
Reviews
Reviewers' Company Size
HappyFox Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprinklr Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.8%
Computer Software
9.6%
Higher Education
4.4%
Consumer Goods
4.4%
Real Estate
3.7%
Other
63.0%
Consumer Services
11.2%
Marketing and Advertising
10.3%
Information Technology and Services
5.2%
Financial Services
5.2%
Telecommunications
3.9%
Other
64.2%
Alternatives
Discussions
HappyFox Help Desk has no discussions with answers
Does anyone have experience with Sprinklr sentiment analysis
1 Comment
AS
Yes available under the module social listening.Read more
Sprinklr Service has no more discussions with answers
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