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Compare GoTo Connect and Twilio Flex 
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At a Glance
Market Segments
Small-Business (71.0% of reviews)
Small-Business (34.6% of reviews)
Entry-Level Pricing
Starting at $27.00 1 User, Per month
No pricing available
GoTo Connect
Star Rating
(1,383)4.4 out of 5
Market Segments
Small-Business (71.0% of reviews)
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansTwilio Flex
Star Rating
(34)4.1 out of 5
Market Segments
Small-Business (34.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Twilio FlexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that GoTo Connect excels in Ease of Use with a score of 9.0, while Twilio Flex lags behind at 8.3. Reviewers mention that GoTo Connect's intuitive interface makes it easier for small businesses to onboard new employees quickly.
- Reviewers mention that GoTo Connect offers superior Quality of Support with a score of 8.9 compared to Twilio Flex's 8.3. Users on G2 appreciate the responsive customer service and helpful resources provided by GoTo Connect.
- G2 users highlight GoTo Connect's strong performance in Call Routing with a score of 9.1, while Twilio Flex's capabilities in this area are less impressive. Users say that GoTo Connect's advanced call routing features help streamline communication effectively.
- Users report that GoTo Connect shines in Voicemail to Email functionality, scoring 8.9, whereas Twilio Flex's score of 8.1 indicates room for improvement. Reviewers mention that the seamless integration of voicemail into email systems is a significant time-saver for teams using GoTo Connect.
- Reviewers mention that GoTo Connect's Conference Calls feature is rated at 8.7, providing a more reliable experience compared to Twilio Flex's lower score. Users say that the quality and ease of setting up conference calls with GoTo Connect are particularly beneficial for remote teams.
- Users on G2 highlight GoTo Connect's Administrative Access score of 9.7, which surpasses Twilio Flex's 8.8. Reviewers report that the robust administrative features allow for better management and oversight of team communications.
Pricing
Entry-Level Pricing
GoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
Twilio Flex
No pricing availableFree Trial
GoTo Connect
No trial information availableTwilio Flex
No trial information availableRatings
Meets Requirements
9.0
1,121
8.3
25
Ease of Use
9.0
1,134
8.2
25
Ease of Setup
8.7
795
7.2
9
Ease of Admin
8.9
778
7.5
8
Quality of Support
8.8
1,096
8.2
23
Has the product been a good partner in doing business?
9.1
771
8.6
7
Product Direction (% positive)
8.4
1,086
7.1
24
Features by Category
Dialing Options
9.1
11
Not enough data
9.0
10
Not enough data
Not enough data
Not enough data
Agent Tools
7.6
11
Not enough data
7.3
11
Not enough data
7.6
11
Not enough data
Automation
7.0
10
Not enough data
7.6
11
Not enough data
7.4
9
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
7.3
54
Not enough data
6.8
53
Not enough data
7.9
56
Not enough data
Agentic AI - Online Fax
6.1
9
Not enough data
6.5
9
Not enough data
Sending
9.0
61
Not enough data
9.0
58
Not enough data
8.4
58
Not enough data
8.7
58
Not enough data
8.5
55
Not enough data
8.7
57
Not enough data
Channels
7.3
29
Not enough data
6.9
29
Not enough data
5.9
28
Not enough data
Design
7.8
29
Not enough data
5.9
25
Not enough data
6.9
26
Not enough data
7.5
28
Not enough data
7.3
28
Not enough data
Generative AI
4.7
19
Not enough data
5.4
20
Not enough data
Channels
8.8
19
Not enough data
6.5
16
Not enough data
6.4
18
7.7
5
|
Verified
7.6
17
Not enough data
6.5
16
Not enough data
Generative AI
7.6
12
Not enough data
Functions
8.6
20
8.3
16
|
Verified
8.5
17
8.2
17
|
Verified
8.4
17
8.6
14
|
Verified
7.1
15
Not enough data
7.4
16
Not enough data
8.1
16
Not enough data
6.9
15
7.3
5
7.2
15
Not enough data
Agentic AI - Contact Center
5.3
5
Not enough data
5.3
5
Not enough data
7.0
5
Not enough data
4.7
5
Not enough data
Administrative
7.2
13
8.2
15
|
Verified
8.8
20
8.6
11
|
Verified
7.9
19
8.1
16
|
Verified
8.4
15
Not enough data
7.7
15
6.0
5
|
Verified
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.5
48
Not enough data
9.0
49
Not enough data
8.5
48
Not enough data
7.5
47
Not enough data
9.1
46
Not enough data
8.0
46
Not enough data
Basic Communication
9.2
901
|
Verified
Not enough data
8.0
393
|
Verified
Not enough data
7.8
445
|
Verified
Not enough data
7.9
382
|
Verified
Not enough data
8.7
648
|
Verified
Not enough data
9.1
735
|
Verified
Not enough data
Agentic AI - VoIP Providers
7.3
24
Not enough data
7.5
23
Not enough data
7.4
23
Not enough data
7.2
23
Not enough data
Access
8.2
476
|
Verified
Not enough data
8.2
501
Not enough data
8.4
505
|
Verified
Not enough data
Advanced Features
8.6
729
|
Verified
Not enough data
9.0
688
|
Verified
Not enough data
9.1
777
|
Verified
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.0
100
|
Verified
Not enough data
Feature Not Available
Not enough data
Features
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
81
|
Verified
Not enough data
9.0
108
|
Verified
Not enough data
8.9
95
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
GoTo Connect and Twilio Flex are categorized as UCaaS Platforms, VoIP Providers, and Contact Center
Reviews
Reviewers' Company Size
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio Flex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
8.6%
Hospital & Health Care
5.7%
Financial Services
5.4%
Insurance
5.3%
Computer Software
4.3%
Other
70.9%
Insurance
19.2%
Information Technology and Services
19.2%
Transportation/Trucking/Railroad
7.7%
Consumer Services
7.7%
Computer Software
7.7%
Other
38.5%
Alternatives
Discussions
Can I Port My Existing Number?
2 Comments
ME
Yes. You can port your number.Read more
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
Twilio Flex has no discussions with answers
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