Compare GoTo Connect and Twilio Flex 
Featured Products
At a Glance
Market Segments
Small-Business (70.7% of reviews)
Mid-Market (39.3% of reviews)
Entry-Level Pricing
Starting at $27.00 1 User, Per month
No pricing available
GoTo Connect
Star Rating
(1,396)4.4 out of 5
Market Segments
Small-Business (70.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansTwilio Flex
Star Rating
(36)4.1 out of 5
Market Segments
Mid-Market (39.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Twilio FlexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that GoTo Connect excels in overall user satisfaction, reflected in its higher G2 Score compared to Twilio Flex. Users appreciate the excellent sound quality and the ease of setup, making it a preferred choice for small businesses looking for reliable communication tools.
- Users say that GoTo Connect's user-friendly interface and robust support team significantly enhance the implementation process. Many recent users highlighted how helpful the support team is, which aids in navigating ongoing changes within the system.
- According to verified reviews, Twilio Flex stands out for its customization capabilities, allowing businesses to tailor their contact center experience. Users have noted that it integrates well with existing tools, enhancing their overall workflow.
- Reviewers mention that while Twilio Flex offers impressive flexibility, it may not be as intuitive as GoTo Connect for new users. Some users have expressed that the interface can feel clunky at times, which can hinder the user experience.
- G2 reviewers highlight that GoTo Connect is particularly effective for small businesses, with a significant portion of its reviews coming from this segment. Users appreciate how it streamlines business communication, making it easier to manage both internal and customer interactions.
- Users report that Twilio Flex, while powerful, may require a steeper learning curve due to its extensive customization options. However, those who invest the time find it rewarding, as it allows for a highly tailored contact center experience that aligns closely with their specific business needs.
Pricing
Entry-Level Pricing
GoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
Twilio Flex
No pricing availableFree Trial
GoTo Connect
No trial information availableTwilio Flex
No trial information availableRatings
Meets Requirements
9.0
1,132
8.3
27
Ease of Use
9.0
1,145
8.3
27
Ease of Setup
8.7
806
7.6
11
Ease of Admin
8.9
781
7.6
9
Quality of Support
8.8
1,106
8.2
25
Has the product been a good partner in doing business?
9.1
774
8.3
8
Product Direction (% positive)
8.4
1,097
6.7
25
Features by Category
Dialing Options
8.9
12
Not enough data
8.8
11
Not enough data
Not enough data
Not enough data
Agent Tools
7.1
12
Not enough data
6.7
12
Not enough data
7.1
12
Not enough data
Automation
6.4
11
Not enough data
6.9
12
Not enough data
6.7
10
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
7.3
55
Not enough data
6.9
54
Not enough data
8.0
57
Not enough data
Agentic AI - Online Fax
6.5
10
Not enough data
6.8
10
Not enough data
Sending
9.0
62
Not enough data
9.0
59
Not enough data
8.4
59
Not enough data
8.8
59
Not enough data
8.5
56
Not enough data
8.7
58
Not enough data
Channels
7.4
30
Not enough data
6.9
30
Not enough data
6.0
29
Not enough data
Design
7.9
31
Not enough data
6.1
26
Not enough data
7.1
28
Not enough data
7.6
29
Not enough data
7.4
29
Not enough data
Generative AI
4.5
20
Not enough data
5.2
21
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.6
22
8.3
5
|
Verified
6.4
18
Not enough data
6.3
20
8.1
6
|
Verified
7.8
19
Not enough data
6.4
18
8.0
5
|
Verified
Generative AI
7.7
13
Not enough data
Functions
8.3
21
8.3
16
|
Verified
8.1
18
8.2
17
|
Verified
8.0
18
8.6
14
|
Verified
6.7
16
Not enough data
7.0
17
Not enough data
7.6
17
Not enough data
6.6
16
7.3
5
6.8
16
Not enough data
Agentic AI - Contact Center
4.4
6
Not enough data
4.4
6
Not enough data
5.8
6
Not enough data
3.9
6
Not enough data
Administrative
6.7
14
8.2
15
|
Verified
8.3
21
8.8
12
|
Verified
7.5
20
8.1
16
|
Verified
7.9
16
Not enough data
7.2
16
6.0
5
|
Verified
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.5
51
Not enough data
9.0
55
Not enough data
8.3
51
Not enough data
7.4
51
Not enough data
9.0
48
Not enough data
7.9
48
Not enough data
Basic Communication
9.2
908
|
Verified
Not enough data
8.0
397
|
Verified
Not enough data
7.8
449
|
Verified
Not enough data
7.9
384
|
Verified
Not enough data
8.6
650
|
Verified
Not enough data
9.1
737
|
Verified
Not enough data
Agentic AI - VoIP Providers
7.2
26
Not enough data
7.3
25
Not enough data
7.2
25
Not enough data
7.0
25
Not enough data
Access
8.2
478
|
Verified
Not enough data
8.2
504
Not enough data
8.4
507
|
Verified
Not enough data
Advanced Features
8.6
731
|
Verified
Not enough data
9.0
691
|
Verified
Not enough data
9.1
779
|
Verified
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.0
101
|
Verified
Not enough data
Feature Not Available
Not enough data
Features
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
82
|
Verified
Not enough data
9.0
109
|
Verified
Not enough data
8.9
96
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
GoTo Connect and Twilio Flex are categorized as UCaaS Platforms, VoIP Providers, and Contact Center
Unique Categories
GoTo Connect is categorized as Customer Communications Management, Online Fax, Auto Dialer, Contact Center Quality Assurance, Conversational Support, Customer Self-Service, Digital Customer Service Platforms, and Social Customer Service
Twilio Flex is categorized as Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio Flex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
8.6%
Hospital & Health Care
5.7%
Financial Services
5.4%
Insurance
5.2%
Computer Software
4.3%
Other
70.9%
Information Technology and Services
21.4%
Insurance
17.9%
Transportation/Trucking/Railroad
7.1%
Consumer Services
7.1%
Computer Software
7.1%
Other
39.3%
Alternatives
Discussions
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
Twilio Flex has no discussions with answers
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