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Compare GoTo Connect and OnSIP 
Featured Products
At a Glance
Market Segments
Small-Business (70.9% of reviews)
Small-Business (80.8% of reviews)
Entry-Level Pricing
Starting at $27.00 1 User, Per month
$18.95 user/month
GoTo Connect
Star Rating
(1,388)4.4 out of 5
Market Segments
Small-Business (70.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansOnSIP
Star Rating
(28)4.1 out of 5
Market Segments
Small-Business (80.8% of reviews)
Pros & Cons
Entry-Level Pricing
$18.95 user/month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that GoTo Connect excels in overall user satisfaction, reflected in its higher G2 Score of 68.93 compared to OnSIP's 35.83. Users appreciate the excellent sound quality and the user-friendly interface, making it a preferred choice for small businesses looking for reliable communication tools.
- Users say that GoTo Connect offers a seamless implementation process, with many highlighting how easy it is to set up and customize the system. In contrast, while OnSIP has a responsive support team, some users feel that GoTo Connect's support is more proactive in helping with ongoing changes.
- Reviewers mention that GoTo Connect provides a comprehensive solution for business communication, effectively managing both internal and customer interactions. Users have noted that it streamlines communication needs and is particularly beneficial for mobile users, which is a significant advantage over OnSIP.
- According to verified reviews, OnSIP shines in its affordable pricing, making it an attractive option for small businesses on a budget. Users have praised its cost-effectiveness, especially when compared to traditional phone services, but some feel that it lacks the advanced features found in GoTo Connect.
- G2 reviewers highlight that while OnSIP's customer support is highly rated for its responsiveness and knowledge, GoTo Connect's support team is often described as helpful and accessible, which can make a significant difference during implementation and troubleshooting.
- Users report that GoTo Connect's features, such as mobile app support and customization options, enhance daily usability, whereas OnSIP, while solid, may not offer the same level of flexibility and integration that some users desire for their evolving business needs.
Pricing
Entry-Level Pricing
GoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
OnSIP
Unlimited
$18.95
user/month
Your all-in-one business phone system – phones included!
Free Trial
GoTo Connect
No trial information availableOnSIP
Free Trial is available
Ratings
Meets Requirements
9.0
1,126
8.8
17
Ease of Use
9.0
1,139
8.4
17
Ease of Setup
8.7
800
8.5
9
Ease of Admin
8.9
779
8.8
10
Quality of Support
8.8
1,100
9.4
14
Has the product been a good partner in doing business?
9.1
772
9.2
8
Product Direction (% positive)
8.4
1,091
6.4
13
Features by Category
Dialing Options
9.1
11
Not enough data
9.0
10
Not enough data
Not enough data
Not enough data
Agent Tools
7.6
11
Not enough data
7.3
11
Not enough data
7.6
11
Not enough data
Automation
7.0
10
Not enough data
7.6
11
Not enough data
7.4
9
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
7.3
54
Not enough data
6.8
53
Not enough data
7.9
56
Not enough data
Agentic AI - Online Fax
6.1
9
Not enough data
6.5
9
Not enough data
Sending
9.0
61
Not enough data
9.0
58
Not enough data
8.4
58
Not enough data
8.7
58
Not enough data
8.5
55
Not enough data
8.7
57
Not enough data
Channels
7.3
29
Not enough data
6.9
29
Not enough data
5.9
28
Not enough data
Design
7.8
29
Not enough data
5.9
25
Not enough data
6.9
26
Not enough data
7.5
28
Not enough data
7.3
28
Not enough data
Generative AI
4.7
19
Not enough data
5.4
20
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
20
Not enough data
6.5
16
Not enough data
6.4
18
Not enough data
7.6
17
Not enough data
6.5
16
Not enough data
Generative AI
7.6
12
Not enough data
Functions
8.6
20
Not enough data
8.5
17
Not enough data
8.4
17
Not enough data
7.1
15
Not enough data
7.4
16
Not enough data
8.1
16
Not enough data
6.9
15
Not enough data
7.2
15
Not enough data
Agentic AI - Contact Center
5.3
5
Not enough data
5.3
5
Not enough data
7.0
5
Not enough data
4.7
5
Not enough data
Administrative
7.2
13
Not enough data
8.8
20
Not enough data
7.9
19
Not enough data
8.4
15
Not enough data
7.7
15
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.5
49
Not enough data
9.1
51
Not enough data
8.5
48
Not enough data
7.5
49
Not enough data
9.1
46
Not enough data
8.0
46
Not enough data
Basic Communication
9.2
903
|
Verified
9.2
13
8.0
394
|
Verified
Not enough data
7.8
446
|
Verified
Not enough data
7.9
382
|
Verified
Not enough data
8.7
648
|
Verified
Not enough data
9.1
735
|
Verified
9.1
11
Agentic AI - VoIP Providers
7.3
24
Not enough data
7.5
23
Not enough data
7.4
23
Not enough data
7.2
23
Not enough data
Access
8.2
476
|
Verified
8.3
5
8.2
502
Not enough data
8.4
505
|
Verified
8.8
10
Advanced Features
8.6
729
|
Verified
8.3
8
9.0
688
|
Verified
9.2
8
9.1
777
|
Verified
9.3
9
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.0
100
|
Verified
Not enough data
Feature Not Available
Not enough data
Features
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
81
|
Verified
Not enough data
9.0
108
|
Verified
Not enough data
8.9
95
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
GoTo Connect and OnSIP are categorized as VoIP Providers
Unique Categories
OnSIP has no unique categories
Reviews
Reviewers' Company Size
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
OnSIP
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
8.5%
Hospital & Health Care
5.6%
Financial Services
5.4%
Insurance
5.3%
Computer Software
4.3%
Other
70.9%
Non-Profit Organization Management
15.4%
Hospital & Health Care
11.5%
Computer Software
11.5%
Medical Devices
7.7%
Marketing and Advertising
7.7%
Other
46.2%
Alternatives
Discussions
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
OnSIP has no more discussions with answers
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