# GoTo Connect, OnSIP vs Nextiva Comparison

| | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.1 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 1,414 | 28 | 3,566 | 
| **Largest Market Segment** | Small-Business (70.5% of reviews) | Small-Business (80.8% of reviews) | Small-Business (77.3% of reviews) | 
| **Entry Level Price** | Starting at $27.00 1 User, Per month | $18.95 user/month | Starting at $15.00 1 User Per Month | 

---
## Top Pros & Cons

### GoTo Connect

Pros:
- Ease of Use (127 reviews)
- Customer Support (46 reviews)

Cons:
- Call Issues (28 reviews)
- Limitations (20 reviews)

### OnSIP

Pros:
- Customer Service (1 reviews)
- Customer Support (1 reviews)

Cons:
- Performance Issues (1 reviews)
- Platform Issues (1 reviews)

### Nextiva

Pros:
- Customer Support (127 reviews)
- Ease of Use (117 reviews)

Cons:
- Complexity (25 reviews)
- Difficult Configuration (25 reviews)

---
## Ratings Comparison
| Rating | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
  | **Meets Requirements** | 9.0 (1140 reviews) | 8.8 (17 reviews) | 9.0 (2836 reviews) | 
  | **Ease of Use** | 9.0 (1153 reviews) | 8.4 (17 reviews) | 8.7 (2885 reviews) | 
  | **Ease of Setup** | 8.7 (813 reviews) | 8.5 (9 reviews) | 8.4 (2170 reviews) | 
  | **Ease of Admin** | 8.9 (781 reviews) | 8.8 (10 reviews) | 8.6 (1986 reviews) | 
  | **Quality of Support** | 8.8 (1114 reviews) | 9.4 (14 reviews) | 9.0 (2821 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (774 reviews) | 9.2 (8 reviews) | 8.8 (1968 reviews) | 
  | **Product Direction (% positive)** | 8.4 (1103 reviews) | 6.4 (13 reviews) | 8.3 (2714 reviews) | 

---
## Pricing

### GoTo Connect

#### Entry-Level Pricing

Plan: Basic

Price: Starting at $27.00 1 User, Per month

Description: A simple business phone system with chat and video conferencing built right in

Key Features:
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants

[Browse all 2 editions](https://www.g2.com/products/goto-connect/pricing)

#### Free Trial

No

### OnSIP

#### Entry-Level Pricing

Plan: Unlimited

Price: $18.95 user/month

Description: Your all-in-one business phone system – phones included!


[Browse all 2 editions](https://www.g2.com/products/onsip/pricing)

#### Free Trial

Yes

### Nextiva

#### Entry-Level Pricing

Plan: Core

Price: Starting at $15.00 1 User Per Month

Description: For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.

Key Features:
- Inbound & Outbound Voice
- Business SMS
- Video Meetings

[Browse all 6 editions](https://www.g2.com/products/nextiva/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 7.8/10 | 12 |
| **OnSIP** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Dialing Options

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **Preview Dialing** | 8.9 (12 reviews) | Not enough data | Not enough data | 
| **Progressive Dialing** | 8.8 (11 reviews) | Not enough data | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | Not enough data | 

#### Agent Tools

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **Whisper Coaching ** | 7.1 (12 reviews) | Not enough data | Not enough data | 
| **Callback Scheduling ** | 6.7 (12 reviews) | Not enough data | Not enough data | 
| **Call Recording ** | 7.1 (12 reviews) | Not enough data | Not enough data | 

#### Automation

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **Voice Activity Detection** | 6.4 (11 reviews) | Not enough data | Not enough data | 
| **Interactive Voice Response (IVR)** | 6.9 (12 reviews) | Not enough data | Not enough data | 
| **Call Scrubbing** | 6.7 (10 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

### Online Fax

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 7.9/10 | 65 |
| **OnSIP** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Documents

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **Editing** | 7.3 (55 reviews) | Not enough data | Not enough data | 
| **Document Signature ** | 6.9 (54 reviews) | Not enough data | Not enough data | 
| **Storage** | 8.0 (57 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Online Fax

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.5 (10 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 6.8 (10 reviews) | Not enough data | Not enough data | 

#### Sending

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **Fax Number** | 9.0 (64 reviews) | Not enough data | Not enough data | 
| **Existing Numbers** | 9.1 (61 reviews) | Not enough data | Not enough data | 
| **Cross-Platform Sending** | 8.4 (59 reviews) | Not enough data | Not enough data | 
| **Unlimited Sending** | 8.8 (59 reviews) | Not enough data | Not enough data | 
| **Contact Management** | 8.5 (56 reviews) | Not enough data | Not enough data | 
| **Alerts** | 8.7 (58 reviews) | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 6.6/10 | 32 |
| **OnSIP** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Channels

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **Multi-Channel Coverage** | 7.4 (30 reviews) | Not enough data | Not enough data | 
| **Open Listening** | 6.9 (30 reviews) | Not enough data | Not enough data | 
| **Physical Media** | 6.0 (29 reviews) | Not enough data | Not enough data | 

#### Design

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **Communications Strategy Development** | 7.9 (31 reviews) | Not enough data | Not enough data | 
| **Create Content** | 6.1 (26 reviews) | Not enough data | Not enough data | 
| **Personalization** | 7.1 (28 reviews) | Not enough data | Not enough data | 
| **Inbound Identification** | 7.6 (29 reviews) | Not enough data | Not enough data | 
| **Regulatory Compliance** | 7.4 (29 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **AI Text Generation** | 4.5 (20 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 5.2 (21 reviews) | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **OnSIP** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Quality Assurance

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **Evaluation** | Not enough data | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | Not enough data | 

#### Engagement

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **Feedback** | Not enough data | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | Not enough data | 

#### Performance

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 7.3/10 | 29 |
| **OnSIP** | N/A | N/A |
| **Nextiva** | 8.5/10 | 207 |

#### Channels

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **Voice** | 8.6 (22 reviews) | Not enough data | 9.4 (194 reviews) | 
| **Social** | 6.4 (18 reviews) | Not enough data | 7.9 (176 reviews) | 
| **Web Chat** | 6.3 (20 reviews) | Not enough data | 7.7 (174 reviews) | 
| **Mobile SMS** | 7.8 (19 reviews) | Not enough data | 8.2 (178 reviews) | 
| **Email** | 6.4 (18 reviews) | Not enough data | 8.2 (168 reviews) | 

#### Generative AI

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **AI Text-to-Speech** | 7.7 (13 reviews) | Not enough data | 7.6 (84 reviews) | 

#### Functions

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **Session Routing** | 8.3 (21 reviews) | Not enough data | 8.7 (173 reviews) | 
| **Session Queuing** | 8.1 (18 reviews) | Not enough data | 8.6 (173 reviews) | 
| **Concurrent Calling** | 8.0 (18 reviews) | Not enough data | 8.8 (174 reviews) | 
| **Speech Analytics** | 6.7 (16 reviews) | Not enough data | 8.1 (171 reviews) | 
| **Auto Dialer** | 7.0 (17 reviews) | Not enough data | 8.2 (169 reviews) | 
| **IVR** | 7.6 (17 reviews) | Not enough data | 8.5 (176 reviews) | 
| **Inbound Screen Pop** | 6.6 (16 reviews) | Not enough data | 8.5 (169 reviews) | 
| **Persistent Data** | 6.8 (16 reviews) | Not enough data | 8.4 (165 reviews) | 

#### Agentic AI - Contact Center

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | 4.4 (6 reviews) | Not enough data | 8.8 (11 reviews) | 
| **Cross-system Integration** | 4.4 (6 reviews) | Not enough data | 9.2 (11 reviews) | 
| **Natural Language Interaction** | 5.8 (6 reviews) | Not enough data | 9.2 (11 reviews) | 
| **Proactive Assistance** | 3.9 (6 reviews) | Not enough data | 9.2 (11 reviews) | 

#### Administrative

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **Session Summary Notes** | 6.7 (14 reviews) | Not enough data | 8.3 (167 reviews) | 
| **Administrator Access** | 8.3 (21 reviews) | Not enough data | 9.1 (176 reviews) | 
| **Reporting & Dashboards** | 7.5 (20 reviews) | Not enough data | 8.9 (176 reviews) | 
| **Session Recording** | 7.9 (16 reviews) | Not enough data | 8.4 (166 reviews) | 
| **Agent Scheduling and Assignment** | 7.2 (16 reviews) | Not enough data | 8.3 (160 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **OnSIP** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Conversational Platform

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | Not enough data | 

#### Support Automation

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **OnSIP** | N/A | N/A |
| **Nextiva** | 8.6/10 | 772 |

#### Platform

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **Omnichannel** | Not enough data | Not enough data | 8.1 (466 reviews) | 
| **Mobile Access** | Not enough data | Not enough data | 8.6 (667 reviews) | 
| **Queue Management** | Not enough data | Not enough data | 8.6 (585 reviews) | 
| **Call Routing** | Not enough data | Not enough data | 8.9 (693 reviews) | 
| **Call Back** | Not enough data | Not enough data | 8.8 (606 reviews) | 
| **IVR** | Not enough data | Not enough data | 8.3 (502 reviews) | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 8.6 (604 reviews) | 

#### Generative AI

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 7.7 (295 reviews) | 

#### Workforce Management

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **Call Monitoring** | Not enough data | Not enough data | 8.7 (607 reviews) | 
| **Performance Evaluation** | Not enough data | Not enough data | 8.7 (565 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.8 (8 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.8 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.8 (8 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.8 (8 reviews) | 

#### Administrative

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 8.7 (594 reviews) | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 8.7 (624 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **OnSIP** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Generative AI

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **OnSIP** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Generative AI

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Process

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **Mentions** | Not enough data | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | Not enough data | 

#### Channels

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **Email** | Not enough data | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | Not enough data | 

#### Insight

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **Surveys** | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **OnSIP** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Generative AI

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **OnSIP** | N/A | N/A |
| **Nextiva** | 9.1/10 | 43 |

#### Basic Communication - Cloud PBX

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **Call Management** | Not enough data | Not enough data | 9.4 (31 reviews) | 
| **Communication Management** | Not enough data | Not enough data | 9.1 (30 reviews) | 
| **Scalability** | Not enough data | Not enough data | 9.3 (28 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.5 (24 reviews) | 
| **Mobile Accessibility** | Not enough data | Not enough data | 8.7 (31 reviews) | 
| **Accessibility** | Not enough data | Not enough data | 9.0 (28 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **Security and Compliance** | Not enough data | Not enough data | 9.1 (26 reviews) | 
| **Analytics and Reporting** | Not enough data | Not enough data | 9.3 (29 reviews) | 
| **Support and Reliability** | Not enough data | Not enough data | 9.1 (30 reviews) | 
| **Automated attendant** | Not enough data | Not enough data | 9.1 (27 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 8.2/10 | 950 |
| **OnSIP** | 8.9/10 | 14 |
| **Nextiva** | 8.3/10 | 1792 |

#### Platform Basics - VoIP Providers

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **PBX systems, VoIP Softphone** | 8.5 (52 reviews) | Not enough data | 8.7 (66 reviews) | 
| **Call Management** | 9.1 (59 reviews) | Not enough data | 8.8 (93 reviews) | 
| **Network monitoring** | 8.3 (51 reviews) | Not enough data | 8.2 (58 reviews) | 
| **Integrations** | 7.4 (54 reviews) | Not enough data | 8.1 (67 reviews) | 
| **Virtual PBX** | 9.0 (48 reviews) | Not enough data | 7.9 (54 reviews) | 
| **SIP trunking services** | 7.9 (48 reviews) | Not enough data | 7.7 (53 reviews) | 

#### Basic Communication

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **Phone Calls** | 9.2 (913 reviews) ✓ Verified | 9.2 (13 reviews) | 9.2 (1697 reviews) ✓ Verified | 
| **Video Calls** | 8.0 (397 reviews) ✓ Verified | Not enough data | 7.9 (899 reviews) ✓ Verified | 
| **Instant Messaging** | 7.8 (451 reviews) ✓ Verified | Not enough data | 8.3 (1057 reviews) ✓ Verified | 
| **Screen Sharing** | 7.9 (384 reviews) ✓ Verified | Not enough data | 7.7 (830 reviews) | 
| **Conference Calls** | 8.7 (652 reviews) ✓ Verified | Not enough data | 8.6 (1161 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.1 (738 reviews) ✓ Verified | 9.1 (11 reviews) | 9.1 (1340 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.2 (26 reviews) | Not enough data | 7.7 (41 reviews) | 
| **Cross-system Integration** | 7.3 (25 reviews) | Not enough data | 7.8 (40 reviews) | 
| **Adaptive Learning** | 7.2 (25 reviews) | Not enough data | 7.6 (39 reviews) | 
| **Proactive Assistance** | 6.9 (26 reviews) | Not enough data | 7.6 (40 reviews) | 

#### Access

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **Software Pairing** | 8.2 (478 reviews) ✓ Verified | 8.3 (5 reviews) | 8.0 (903 reviews) | 
| **Browser Extension** | 8.2 (504 reviews) | Not enough data | 8.1 (898 reviews) | 
| **Individual Download** | 8.4 (507 reviews) ✓ Verified | 8.8 (10 reviews) | 8.5 (1040 reviews) ✓ Verified | 

#### Advanced Features

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **Hold Music** | 8.6 (733 reviews) ✓ Verified | 8.3 (8 reviews) | 8.3 (1174 reviews) ✓ Verified | 
| **Automated Attendants** | 9.0 (693 reviews) ✓ Verified | 9.2 (8 reviews) | 8.6 (1244 reviews) ✓ Verified | 
| **VOiP Number** | 9.1 (781 reviews) ✓ Verified | 9.3 (9 reviews) | 9.1 (1492 reviews) | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **OnSIP** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 8.8/10 | 130 |
| **OnSIP** | N/A | N/A |
| **Nextiva** | 8.6/10 | 203 |

#### Agentic AI - UCaaS Platforms

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.1 (7 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.1 (7 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.3 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.6 (7 reviews) | 

#### Extensions

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **Tenancy Flexibility** | Feature Not Available | Not enough data | 8.5 (149 reviews) ✓ Verified | 
| **Native VoIP** | 9.0 (101 reviews) ✓ Verified | Not enough data | 9.1 (159 reviews) ✓ Verified | 
| **CCaaS Option** | Feature Not Available | Not enough data | 8.8 (147 reviews) ✓ Verified | 

#### Features

| Feature | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **Voicemail to Email** | Feature Not Available | Not enough data | 9.2 (185 reviews) ✓ Verified | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | 8.5 (154 reviews) | 
| **File Sharing** | 8.3 (82 reviews) ✓ Verified | Not enough data | 8.3 (142 reviews) ✓ Verified | 
| **Voice Conferencing** | 9.0 (109 reviews) ✓ Verified | Not enough data | 9.0 (156 reviews) ✓ Verified | 
| **Video Conferencing** | 8.9 (96 reviews) ✓ Verified | Not enough data | 8.4 (146 reviews) ✓ Verified | 
| **Conference Transcripts** | Feature Not Available | Not enough data | Feature Not Available | 

---
## Categories
**Shared Categories (1):** [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to GoTo Connect (10):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Online Fax Software](https://www.g2.com/categories/online-fax), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Software](https://www.g2.com/categories/contact-center), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)


**Unique to Nextiva (5):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Contact Center Software](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | GoTo Connect | OnSIP | Nextiva | 
|---|---|---|---|
| **Small-Business** | 70.5% | 80.8% | 77.3% | 
| **Mid-Market** | 24.8% | 19.2% | 21.5% | 
| **Enterprise** | 4.7% | 0% | 1.2% | 

### By Industry

#### GoTo Connect

- **Information Technology and Services:** 8.6%
- **Hospital & Health Care:** 5.6%
- **Financial Services:** 5.4%
- **Insurance:** 5.2%
- **Computer Software:** 4.3%
- **Non-Profit Organization Management:** 3.5%
- **Marketing and Advertising:** 3.4%
- **Construction:** 2.9%
- **Accounting:** 2.7%
- **Health, Wellness and Fitness:** 2.6%
- **Other:** 55.8%

#### OnSIP

- **Non-Profit Organization Management:** 15.4%
- **Hospital & Health Care:** 11.5%
- **Computer Software:** 11.5%
- **Medical Devices:** 7.7%
- **Marketing and Advertising:** 7.7%
- **Legal Services:** 7.7%
- **Research:** 3.8%
- **Performing Arts:** 3.8%
- **Oil & Energy:** 3.8%
- **Libraries:** 3.8%
- **Other:** 23.1%

#### Nextiva

- **Hospital & Health Care:** 6.0%
- **Insurance:** 5.7%
- **Construction:** 5.3%
- **Financial Services:** 4.6%
- **Real Estate:** 3.9%
- **Information Technology and Services:** 3.8%
- **Health, Wellness and Fitness:** 3.8%
- **Medical Practice:** 3.6%
- **Law Practice:** 3.4%
- **Legal Services:** 3.2%
- **Other:** 56.6%

---
## Alternatives

### Alternatives to GoTo Connect

- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1364 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews)
- [Mitel](https://www.g2.com/products/mitel/reviews) — 3.8/5 stars (235 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (926 reviews)

### Alternatives to OnSIP

- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1364 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (633 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (926 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1839 reviews)
- [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) — 4.7/5 stars (525 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3374 reviews)

### Alternatives to Nextiva

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1364 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (926 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)

---
## Top Discussions

### GoTo Connect

- Title: [I](https://www.g2.com/discussions/goto-connect-i) — 2 comments, 1 upvote
  > **Top comment:** "So far this product has fulfilled our companies needs 100% "
- Title: [The Call prompter](https://www.g2.com/discussions/the-call-prompter) — 2 comments, 1 upvote
  > **Top comment:** "I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter."
- Title: [Can I Port My Existing Number?](https://www.g2.com/discussions/phone-numbers) — 2 comments, 1 upvote
  > **Top comment:** "Yes.  You can port your number."
- Title: [What is GoTo Connect used for?](https://www.g2.com/discussions/what-is-goto-connect-used-for) — 1 comment
  > **Top comment:** "Phone, Fax, Meetings. Been a user for more than 10 years."
- Title: [How much does jive cost?](https://www.g2.com/discussions/how-much-does-jive-cost) — 1 comment
  > **Top comment:** "Comment deleted by user."

### OnSIP

- Title: [How much does OnSIP cost?](https://www.g2.com/discussions/how-much-does-onsip-cost) — 1 comment
  > **Top comment:** "approx 55/month and then usage."
- Title: [How does OnSIP work?](https://www.g2.com/discussions/how-does-onsip-work) — 1 comment
  > **Top comment:** "Terribly!"

### Nextiva

- Title: [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) — 3 comments
  > **Top comment:** "Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network. 
"
- Title: [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) — 3 comments
  > **Top comment:** "provide phone service"
- Title: [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) — 2 comments
  > **Top comment:** "From my perspective - Nextiva made everything seamless like it's part of my normal work system/equipment.  I don't feel like I have to do any extra logging..."
- Title: [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) — 2 comments
  > **Top comment:** "They are in the business of sneak auto-renewals, being difficult to reach, and deferring everything to their legal department. "
- Title: [For those who switched to Nextiva from another service, whom did you come from, and do you feel there is parity between Nextiva and your previous provider?](https://www.g2.com/discussions/for-those-who-switched-to-nextiva-from-another-service-whom-did-you-come-from-and-do-you-feel-there-is-parity-between-nextiva-and-your-previous-provider) — 2 comments, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/goto-connect-vs-onsip-vs-nextiva)