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Compare Genesys Cloud CX and VCC Live 
Featured Products
At a Glance
Market Segments
Mid-Market (46.3% of reviews)
Mid-Market (51.2% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 1 Seat Per Month
Genesys Cloud CX
Star Rating
(1,524)4.4 out of 5
Market Segments
Mid-Market (46.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Genesys Cloud CXVCC Live
Star Rating
(164)4.6 out of 5
Market Segments
Mid-Market (51.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Seat Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Genesys Cloud CX excels in customization options, allowing organizations to tailor the platform to their specific call flows and routing needs. Users appreciate the flexibility it offers, which has proven invaluable for unique operational requirements.
- Users say that VCC Live stands out for its reliable delivery and clear reporting capabilities. Many find the system stable and fast, which contributes to a smooth user experience, especially during high-demand periods.
- According to verified reviews, Genesys Cloud CX has a higher overall satisfaction score, reflecting its strong performance in areas like AI-powered automation. Users have noted that these improvements enhance agent efficiency by enabling actions across systems rather than just answering queries.
- Reviewers mention that VCC Live's customer support is highly responsive, helping users optimize their setups and manage costs effectively. This level of support is particularly appreciated during the initial setup phase, which many users found easy and straightforward.
- G2 reviewers highlight that while both platforms offer similar ease of use, Genesys Cloud CX has been noted for its cloud-based nature, eliminating the need for installation and making it accessible from anywhere, which is a significant advantage for remote teams.
- Users report that Genesys Cloud CX has a more extensive feature set overall, particularly in areas like call routing and automation, which can enhance operational efficiency. However, VCC Live's focus on fine-tuning and user-friendly setup processes makes it a strong contender for teams prioritizing simplicity and reliability.
Pricing
Entry-Level Pricing
Genesys Cloud CX
No pricing availableVCC Live
Essentials
Contact Us
1 Seat Per Month
Run effective outbound campaigns and easily handle incoming calls.
- Campaign Management
- Outbound and Inbound Calls
- Reports and Statistics
Free Trial
Genesys Cloud CX
Free Trial is available
VCC Live
No trial information availableRatings
Meets Requirements
8.6
1,057
8.9
141
Ease of Use
8.9
1,091
8.9
143
Ease of Setup
8.4
650
8.9
130
Ease of Admin
8.4
600
8.6
116
Quality of Support
8.2
1,013
9.2
140
Has the product been a good partner in doing business?
8.5
593
9.4
113
Product Direction (% positive)
8.7
960
9.1
136
Features by Category
Messenger
8.8
23
Not enough data
9.1
26
Not enough data
9.1
25
Not enough data
8.5
25
Not enough data
Channels
9.0
24
Not enough data
9.1
23
Not enough data
9.2
22
Not enough data
8.9
21
Not enough data
9.2
20
Not enough data
Customers
8.9
27
Not enough data
8.6
24
Not enough data
9.1
25
Not enough data
8.7
23
Not enough data
9.2
24
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
8.9
144
8.4
44
|
Verified
8.9
128
8.6
40
|
Verified
9.2
6
9.8
7
Agent Tools
8.6
124
9.0
39
|
Verified
8.6
137
9.1
48
|
Verified
9.2
161
9.4
49
|
Verified
Automation
8.6
121
8.4
37
|
Verified
9.2
146
8.7
42
|
Verified
8.7
108
8.7
33
|
Verified
Agentic AI - Auto Dialer
9.2
6
Not enough data
8.6
6
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Quality Assurance
8.8
159
Not enough data
8.6
149
Not enough data
7.8
160
Not enough data
Engagement
8.5
139
Not enough data
8.2
159
Not enough data
8.2
148
Not enough data
Performance
8.5
154
Not enough data
8.9
152
Not enough data
Generative AI
7.1
33
Not enough data
7.5
33
Not enough data
Channels
9.1
348
|
Verified
9.1
97
|
Verified
8.2
204
7.5
62
|
Verified
8.6
237
|
Verified
7.4
57
|
Verified
8.3
204
|
Verified
8.1
67
|
Verified
8.3
236
|
Verified
8.1
75
|
Verified
Generative AI
7.8
68
6.3
26
Functions
8.8
393
|
Verified
8.9
82
|
Verified
8.8
401
|
Verified
9.0
81
|
Verified
8.8
339
|
Verified
9.0
82
|
Verified
8.3
233
|
Verified
7.5
48
8.5
243
|
Verified
9.0
83
|
Verified
9.1
314
|
Verified
9.3
89
|
Verified
8.8
302
|
Verified
8.6
80
|
Verified
8.6
244
8.5
81
|
Verified
Agentic AI - Contact Center
6.7
10
7.9
11
8.0
11
8.3
11
7.1
11
8.3
11
6.7
10
8.3
10
Administrative
8.3
356
|
Verified
8.9
78
|
Verified
8.8
398
|
Verified
9.1
93
|
Verified
7.5
435
|
Verified
8.7
93
|
Verified
8.8
286
|
Verified
9.0
87
|
Verified
8.5
261
8.4
75
|
Verified
Responses
9.2
34
Not enough data
9.4
36
Not enough data
8.6
33
Not enough data
Automation - AI Agents
9.1
9
Not enough data
9.2
10
Not enough data
8.3
8
Not enough data
8.5
8
Not enough data
9.0
10
Not enough data
Platform
8.8
35
Not enough data
9.3
36
Not enough data
9.1
33
Not enough data
Autonomy - AI Agents
9.0
10
Not enough data
9.2
10
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
8.6
58
Not enough data
8.8
57
Not enough data
9.1
59
Not enough data
8.5
60
Not enough data
8.3
55
Not enough data
Platform
8.9
57
Not enough data
8.9
61
Not enough data
9.0
56
Not enough data
8.6
60
Not enough data
8.1
53
Not enough data
8.9
61
Not enough data
8.7
57
Not enough data
Generative AI
8.6
29
Not enough data
8.6
29
Not enough data
Workforce Management
8.7
172
9.1
23
|
Verified
8.6
162
8.8
22
|
Verified
8.5
153
7.9
18
|
Verified
8.2
151
7.8
19
|
Verified
8.0
119
8.3
14
Administration
8.1
145
8.3
22
|
Verified
8.5
164
8.8
22
|
Verified
8.4
172
8.0
23
|
Verified
8.0
144
7.2
19
|
Verified
8.5
153
8.9
19
Administration
9.2
25
Not enough data
8.9
24
Not enough data
9.2
23
Not enough data
Security
9.3
24
Not enough data
9.4
23
Not enough data
Messaging Channels
9.0
31
Not enough data
9.2
32
Not enough data
9.2
34
Not enough data
9.0
33
Not enough data
Administration
9.0
35
Not enough data
8.9
33
Not enough data
8.7
33
Not enough data
9.0
36
Not enough data
Platform
8.7
150
8.1
31
7.8
132
7.1
25
8.9
167
8.8
37
9.2
169
9.0
35
8.8
164
8.9
37
9.2
161
9.2
39
9.1
163
9.0
38
Generative AI
7.6
60
7.3
15
Workforce Management
8.9
154
9.0
40
8.8
151
8.7
35
Call Center Infrastructure (CCI)
6.9
8
Not enough data
7.3
8
Not enough data
5.8
8
Not enough data
5.6
8
Not enough data
Administrative
9.0
160
9.2
39
8.2
163
8.4
37
Customer Support
9.0
35
Not enough data
8.9
36
Not enough data
8.5
34
Not enough data
Automation
8.7
33
Not enough data
8.6
37
Not enough data
9.1
36
Not enough data
Artificial Intelligence
9.0
35
Not enough data
8.8
35
Not enough data
9.0
33
Not enough data
Generative AI
7.8
28
Not enough data
7.6
28
Not enough data
8.2
28
Not enough data
Communication
8.6
175
|
Verified
Not enough data
8.5
178
|
Verified
Not enough data
8.4
132
Not enough data
8.5
145
Not enough data
8.4
98
Not enough data
Internal Use
8.4
175
|
Verified
Not enough data
8.7
168
|
Verified
Not enough data
8.4
129
|
Verified
Not enough data
8.4
146
|
Verified
Not enough data
8.3
140
|
Verified
Not enough data
8.4
138
|
Verified
Not enough data
Generative AI
6.9(won by default)
13
Not enough data
7.2(won by default)
13
Not enough data
Process
8.3(won by default)
28
Not enough data
9.0(won by default)
31
Not enough data
8.7(won by default)
29
Not enough data
Channels
9.1(won by default)
32
Not enough data
8.9(won by default)
33
Not enough data
8.7(won by default)
34
Not enough data
9.7(won by default)
36
Not enough data
9.1(won by default)
33
Not enough data
Insight
9.3(won by default)
30
Not enough data
9.0(won by default)
36
Not enough data
8.9(won by default)
33
Not enough data
9.4(won by default)
31
Not enough data
Generative AI
7.5
27
Not enough data
Platform Basics - VoIP Providers
8.5
8
Not enough data
8.5
9
Not enough data
6.7
8
Not enough data
7.9
8
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
Basic Communication
9.6
65
Not enough data
7.6
45
Not enough data
8.4
52
Not enough data
8.3
46
Not enough data
8.8
53
Not enough data
8.7
54
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
8.1
54
Not enough data
7.9
47
Not enough data
7.8
48
Not enough data
Advanced Features
8.9
60
Not enough data
8.6
53
Not enough data
9.1
61
Not enough data
Voice Recognition - AI Voice Assistants
8.5
8
Not enough data
Speech Synthesis - AI Voice Assistants
9.0
8
Not enough data
8.5
8
Not enough data
8.8
8
Not enough data
Security and privacy - AI Voice Assistants
8.8
8
Not enough data
Compatibility - AI Voice Assistants
8.8
8
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
6.2
10
Not enough data
6.2
10
Not enough data
Calling
9.4
60
Not enough data
8.6
54
Not enough data
8.8
59
Not enough data
8.8
59
Not enough data
8.7
10
Not enough data
Contacts
8.6
57
Not enough data
8.5
56
Not enough data
8.4
54
Not enough data
Insights
8.5
55
Not enough data
8.9
57
Not enough data
8.5
57
Not enough data
8.1
52
Not enough data
8.1
51
Not enough data
8.1
9
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.9
43
Not enough data
9.3
47
|
Verified
Not enough data
9.1
52
|
Verified
Not enough data
Features
8.6
39
Not enough data
8.1
33
Not enough data
8.2
35
|
Verified
Not enough data
9.2
36
|
Verified
Not enough data
8.9
33
|
Verified
Not enough data
Feature Not Available
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.2
20
Not enough data
7.0
22
Not enough data
7.1
20
Not enough data
7.0
19
Not enough data
7.5
20
Not enough data
Customer Interaction Automation - AI Customer Support Agents
6.9
18
Not enough data
7.6
19
Not enough data
8.1
19
Not enough data
8.1
23
Not enough data
Automation
8.5
24
Not enough data
8.3
20
Not enough data
7.5
19
Not enough data
Autonomy
6.6
22
Not enough data
6.7
21
Not enough data
7.1
21
Not enough data
7.2
20
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Genesys Cloud CX and VCC Live are categorized as Contact Center, Auto Dialer, Contact Center Workforce, and Call Center Infrastructure (CCI)
Unique Categories
Genesys Cloud CX is categorized as Social Customer Service, Proactive Notification, AI Customer Support Agents, AI Voice Assistants, AI Agents For Business Operations, Chatbots, Customer Service Automation, Co-Browsing, Genesys AppFoundry Marketplace, Contact Center Quality Assurance, UCaaS Platforms, Speech Analytics, Conversational Marketing, Outbound Call Tracking, Live Chat, and VoIP Providers
VCC Live has no unique categories
Reviews
Reviewers' Company Size
Genesys Cloud CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
VCC Live
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.8%
Financial Services
10.3%
Telecommunications
5.7%
Consumer Services
5.1%
Accounting
4.6%
Other
63.4%
Financial Services
16.9%
Telecommunications
12.5%
Consumer Services
8.8%
Banking
7.5%
Outsourcing/Offshoring
4.4%
Other
50.0%
Alternatives
Discussions
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We have integrated it with our home grown CRM (called Bond) and integrated it with Zendesk and Salesforce. We do automatic CRM screen pops (of the customers...Read more
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To get agents status data go to reports tab, new, and chiíes the i e to agents status. Read more
What is the best way to improve?
1 Comment
DD
You are right, Benjamin. There are literally thousands of apps that can be inter-connected with VCC Live, thus helping call centers to get the best out of...Read more
What is the best way of getting total talk time % in vcc live app?
1 Comment
DD
Thank you Mario for your question - quite a interesting one! Maybe I don't have all the info (for example I only assume: 'c/p stats' stands for...Read more
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1 Comment
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Dear Pawel. I am not 100% sure, but it seems you are looking for information from VCC Live's Support team. There are several easy ways in which you can get...Read more
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