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All VCC Live Discussions
# What do you like most about VCC Live for contact center solutions, and what could be improved?
What do you like most about VCC Live for contact center solutions, and what could be improved?
##### Post Metadata
- Posted at: 8 months ago
- Author title: Pinned by G2 as a common question
# What is VCC Live used for?
What is VCC Live used for?
##### Post Metadata
- Posted at: about 2 years ago
- Author title: Pinned by G2 as a common question
# Unaccepted calls
What is the quickest way to check , if the customer has dialled again since the unaccepted call?
##### Post Metadata
- Posted at: over 3 years ago
- Author title: Freedom and responsability!
- Net upvotes: 2
# What is the best way of getting total talk time % in vcc live app?
On daily basis we have issue when c/p stats from vcc that they are in some format of time and we can not easy and fast get stats of talk time % for each agent. Is there a way to set it up in vcc and not to export it in excel?
##### Post Metadata
- Posted at: almost 4 years ago
- Author title: Head Of Sales at City Connect
- Net upvotes: 2
# What is the best way to improve?
Well, its easy to improve if you use a good CRM software with the help of VCC. You can even connect databases with it, so the communication will be fluent and easy.
##### Post Metadata
- Posted at: about 6 years ago
- Author title: Contact Center Supervisor
- Net upvotes: 1
# Do you plan to improve the system repair time and the communication of information?
chcemy informacji:
co się stało,
jak długo potrwa awaria,
i co należy zrobić, aby nie powtórzyła się w przyszłości
##### Post Metadata
- Posted at: over 4 years ago
- Author title: IT specjalist
- Net upvotes: 2
# What is the best way of getting total talk time % in vcc live app?
On daily basis we have issue when c/p stats from vcc that they are in some format of time and we can not easy and fast get stats of talk time % for each agent. Is there a way to set it up in vcc and not to export it in excel?
##### Post Metadata
- Posted at: almost 5 years ago
- Author title: Head Of Sales at City Connect
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