1. [Home](https://www.g2.com/) 2. ... 3. [Contact Center Software](https://www.g2.com/categories/contact-center) 4. [VCC Live Discussions](https://www.g2.com/products/vcc-live/discuss) [ ![VCC Live](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7b4e92242145f9eae5e7e6e73a7f9524/vcc-live.gif "VCC Live") ](/products/vcc-live/reviews) # VCC Live Discussions VCC Live is a cloud-based contact center solution for managing the full scope of inbound and outbound activities. ▸ Omnichannel, feature-filled software ▸ No user coding or development required ▸ Leader in client satisfaction and ease of use ▸ Renowned for quick setup and support ▸ Consultative pricing to meet precise needs About our platform... Channels for delivering a great CX: ▸ Voice: Calls using digital lines for crystal-clear quality ▸ Email: Built-in email with mass sends and workflows ▸ SMS: Automate notifications with a personalized touch ▸ Live chat: Real-time support to boost resolutions and sales ▸ Chat apps: Connect over the most popular messaging apps ▸ Social: Increase responsiveness via company social pages Features for fueling campaigns: ▸ ACD: Connect customers with the right agents to boost resolutions ▸ Automated dialers: Achieve higher volumes of outbound calls ▸ IVR: Easily build menus for call navigation and data capture ▸ Outbound IVR: Automate large-scale campaigns without agents ▸ Real-time dashboards: Customize and organize KPIs however you want ▸ VCC Live Pay: Conduct swift and secure payments over the phone ▸ Voicemail detection: Diminish encounters to keep agents active ▸ Integrations: Sync with any of your trusted business tools such as CRMs To learn more about our cloud contact center software at: https://vcc.live/ - **7** discussions - · **86%** answered - · **6** participants ![VCC Live](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7b4e92242145f9eae5e7e6e73a7f9524/vcc-live.gif "VCC Live") VCC Live Discussions Most CommentedMost HelpfulCommon QuestionsNewest Showing **7** discussions ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 1 year ago More Options - Share [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=What+do+you+like+most+about+VCC+Live+for+contact+center+solutions%2C+and+what+could+be+improved%3F&title=What+do+you+like+most+about+VCC+Live+for+contact+center+solutions%2C+and+what+could+be+improved%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-do-you-like-most-about-vcc-live-for-contact-center-solutions-and-what-could-be-improved) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=What+do+you+like+most+about+VCC+Live+for+contact+center+solutions%2C+and+what+could+be+improved%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-do-you-like-most-about-vcc-live-for-contact-center-solutions-and-what-could-be-improved&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-do-you-like-most-about-vcc-live-for-contact-center-solutions-and-what-could-be-improved) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=What+do+you+like+most+about+VCC+Live+for+contact+center+solutions%2C+and+what+could+be+improved%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-do-you-like-most-about-vcc-live-for-contact-center-solutions-and-what-could-be-improved%0aWhat+do+you+like+most+about+VCC+Live+for+contact+center+solutions%2C+and+what+could+be+improved%3F) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=What+do+you+like+most+about+VCC+Live+for+contact+center+solutions%2C+and+what+could+be+improved%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-do-you-like-most-about-vcc-live-for-contact-center-solutions-and-what-could-be-improved%0aWhat+do+you+like+most+about+VCC+Live+for+contact+center+solutions%2C+and+what+could+be+improved%3F) - Copy link - [ ## What do you like most about VCC Live for contact center solutions, and what could be improved? ](/discussions/what-do-you-like-most-about-vcc-live-for-contact-center-solutions-and-what-could-be-improved) What do you like most about VCC Live for contact center solutions, and what could be improved? [ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Call Center Infrastructure (CCI) Software ](https://www.g2.com/tags/call-center-infrastructure-cci-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software) Show More (Upvote this discussion)\<0\>0\> (Downvote this discussion) 0 (0 Comments) Add a comment [ View discussion ](/discussions/what-do-you-like-most-about-vcc-live-for-contact-center-solutions-and-what-could-be-improved) ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - Share [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=What+is+VCC+Live+used+for%3F&title=What+is+VCC+Live+used+for%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-vcc-live-used-for) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=What+is+VCC+Live+used+for%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-vcc-live-used-for&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-vcc-live-used-for) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=What+is+VCC+Live+used+for%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-vcc-live-used-for%0aWhat+is+VCC+Live+used+for%3F) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=What+is+VCC+Live+used+for%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-vcc-live-used-for%0aWhat+is+VCC+Live+used+for%3F) - Copy link - [ ## What is VCC Live used for? ](/discussions/what-is-vcc-live-used-for) What is VCC Live used for? [ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Call Center Infrastructure (CCI) Software ](https://www.g2.com/tags/call-center-infrastructure-cci-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software) Show More (Upvote this discussion)\<0\>0\> (Downvote this discussion) 1 (1 Comment) Add a comment [ View discussion ](/discussions/what-is-vcc-live-used-for) ![Eszter F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eszter F.") EF Loading... [Eszter F.](https://www.g2.com/users/f3fe40b8-744e-4bcf-bb06-dde4f6347bde "Eszter F.") • over 4 years ago Freedom and responsability! More Options - Share [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=What+is+the+quickest+way+to+check+%2C+if+the+customer+has+dialled+again+since+the+unaccepted+call%3F&title=Unaccepted+calls&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Funaccepted-calls) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Unaccepted+calls&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Funaccepted-calls&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Funaccepted-calls) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Unaccepted+calls&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Funaccepted-calls%0aWhat+is+the+quickest+way+to+check+%2C+if+the+customer+has+dialled+again+since+the+unaccepted+call%3F) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Unaccepted+calls&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Funaccepted-calls%0aWhat+is+the+quickest+way+to+check+%2C+if+the+customer+has+dialled+again+since+the+unaccepted+call%3F) - Copy link - [ ## Unaccepted calls ](/discussions/unaccepted-calls) What is the quickest way to check , if the customer has dialled again since the unaccepted call? [ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Call Center Infrastructure (CCI) Software ](https://www.g2.com/tags/call-center-infrastructure-cci-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software) Show More (Upvote this discussion)\<0\>0\> (Downvote this discussion) 1 (1 Comment) Add a comment [ View discussion ](/discussions/unaccepted-calls) ![Mario S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mario S.") MS Loading... [Mario S.](https://www.g2.com/users/2ebbde54-a760-4da7-bc47-a0c5df5ff1fb "Mario S.") • almost 5 years ago Head Of Sales at City Connect More Options - Share [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=On+daily+basis+we+have+issue+when+c%2Fp+stats+from+vcc+that+they+are+in+some+format+of+time+and+we+can+not+easy+and+fast+get+stats+of+talk+time+%25+for+each+agen...&title=What+is+the+best+way+of+getting+total+talk+time+%25+in+vcc+live+app%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-the-best-way-of-getting-total-talk-time-in-vcc-live-app-a32a0792-4f55-45b0-a29a-893bb43e0812) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=What+is+the+best+way+of+getting+total+talk+time+%25+in+vcc+live+app%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-the-best-way-of-getting-total-talk-time-in-vcc-live-app-a32a0792-4f55-45b0-a29a-893bb43e0812&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-the-best-way-of-getting-total-talk-time-in-vcc-live-app-a32a0792-4f55-45b0-a29a-893bb43e0812) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=What+is+the+best+way+of+getting+total+talk+time+%25+in+vcc+live+app%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-the-best-way-of-getting-total-talk-time-in-vcc-live-app-a32a0792-4f55-45b0-a29a-893bb43e0812%0aOn+daily+basis+we+have+issue+when+c%2Fp+stats+from+vcc+that+they+are+in+some+format+of+time+and+we+can+not+easy+and+fast+get+stats+of+talk+time+%25+for+each+agen...) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=What+is+the+best+way+of+getting+total+talk+time+%25+in+vcc+live+app%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-the-best-way-of-getting-total-talk-time-in-vcc-live-app-a32a0792-4f55-45b0-a29a-893bb43e0812%0aOn+daily+basis+we+have+issue+when+c%2Fp+stats+from+vcc+that+they+are+in+some+format+of+time+and+we+can+not+easy+and+fast+get+stats+of+talk+time+%25+for+each+agen...) - Copy link - [ ## What is the best way of getting total talk time % in vcc live app? ](/discussions/what-is-the-best-way-of-getting-total-talk-time-in-vcc-live-app-a32a0792-4f55-45b0-a29a-893bb43e0812) On daily basis we have issue when c/p stats from vcc that they are in some format of time and we can not easy and fast get stats of talk time % for each agent. Is there a way to set it up in vcc and not to export it in excel? [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Contact Center Infrastructure (CCI) Software ](https://www.g2.com/tags/contact-center-infrastructure-cci-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software) Show More (Upvote this discussion)\<0\>0\> (Downvote this discussion) 1 (1 Comment) Add a comment [ View discussion ](/discussions/what-is-the-best-way-of-getting-total-talk-time-in-vcc-live-app-a32a0792-4f55-45b0-a29a-893bb43e0812) MB Loading... [Maziz B.](https://www.g2.com/users/813f8da8-3197-4a54-ad3c-a8b9b4b348ca "Maziz B.") • about 7 years ago Contact Center Supervisor More Options - Share [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Well%2C+its+easy+to+improve+if+you+use+a+good+CRM+software+with+the+help+of+VCC.+You+can+even+connect+databases+with+it%2C+so+the+communication+will+be+fluent+an...&title=What+is+the+best+way+to+improve%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-the-best-way-to-improve) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=What+is+the+best+way+to+improve%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-the-best-way-to-improve&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-the-best-way-to-improve) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=What+is+the+best+way+to+improve%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-the-best-way-to-improve%0aWell%2C+its+easy+to+improve+if+you+use+a+good+CRM+software+with+the+help+of+VCC.+You+can+even+connect+databases+with+it%2C+so+the+communication+will+be+fluent+an...) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=What+is+the+best+way+to+improve%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-the-best-way-to-improve%0aWell%2C+its+easy+to+improve+if+you+use+a+good+CRM+software+with+the+help+of+VCC.+You+can+even+connect+databases+with+it%2C+so+the+communication+will+be+fluent+an...) - Copy link - [ ## What is the best way to improve? ](/discussions/what-is-the-best-way-to-improve) Well, its easy to improve if you use a good CRM software with the help of VCC. You can even connect databases with it, so the communication will be fluent and easy. [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software) Show More (Upvote this discussion)\<0\>0\> (Downvote this discussion) 1 (1 Comment) Add a comment [ View discussion ](/discussions/what-is-the-best-way-to-improve) PS Loading... [Pawel S.](https://www.g2.com/users/a824e039-8b32-45da-b6f2-79a7b2d88d95 "Pawel S.") • over 5 years ago IT specjalist More Options - Share [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=chcemy+informacji%3A+co+si%C4%99+sta%C5%82o%2C+jak+d%C5%82ugo+potrwa+awaria%2C+i+co+nale%C5%BCy+zrobi%C4%87%2C+aby+nie+powt%C3%B3rzy%C5%82a+si%C4%99+w+przysz%C5%82o%C5%9Bci&title=Do+you+plan+to+improve+the+system+repair+time+and+the+communication+of+information%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F50424-czy-planujecie-poprawe-czasu-naprawy-systemu-oraz-przekazywanie-informacji) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Do+you+plan+to+improve+the+system+repair+time+and+the+communication+of+information%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F50424-czy-planujecie-poprawe-czasu-naprawy-systemu-oraz-przekazywanie-informacji&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F50424-czy-planujecie-poprawe-czasu-naprawy-systemu-oraz-przekazywanie-informacji) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Do+you+plan+to+improve+the+system+repair+time+and+the+communication+of+information%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F50424-czy-planujecie-poprawe-czasu-naprawy-systemu-oraz-przekazywanie-informacji%0achcemy+informacji%3A+co+si%C4%99+sta%C5%82o%2C+jak+d%C5%82ugo+potrwa+awaria%2C+i+co+nale%C5%BCy+zrobi%C4%87%2C+aby+nie+powt%C3%B3rzy%C5%82a+si%C4%99+w+przysz%C5%82o%C5%9Bci) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Do+you+plan+to+improve+the+system+repair+time+and+the+communication+of+information%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F50424-czy-planujecie-poprawe-czasu-naprawy-systemu-oraz-przekazywanie-informacji%0achcemy+informacji%3A+co+si%C4%99+sta%C5%82o%2C+jak+d%C5%82ugo+potrwa+awaria%2C+i+co+nale%C5%BCy+zrobi%C4%87%2C+aby+nie+powt%C3%B3rzy%C5%82a+si%C4%99+w+przysz%C5%82o%C5%9Bci) - Copy link - [ ## Do you plan to improve the system repair time and the communication of information? ](/discussions/50424-czy-planujecie-poprawe-czasu-naprawy-systemu-oraz-przekazywanie-informacji) chcemy informacji: co się stało, jak długo potrwa awaria, i co należy zrobić, aby nie powtórzyła się w przyszłości [ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software) Show More (Upvote this discussion)\<0\>0\> (Downvote this discussion) 1 (1 Comment) Add a comment [ View discussion ](/discussions/50424-czy-planujecie-poprawe-czasu-naprawy-systemu-oraz-przekazywanie-informacji) ![Mario S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mario S.") 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[Mario S.](https://www.g2.com/users/2ebbde54-a760-4da7-bc47-a0c5df5ff1fb "Mario S.") • almost 6 years ago Head Of Sales at City Connect More Options - Share [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=On+daily+basis+we+have+issue+when+c%2Fp+stats+from+vcc+that+they+are+in+some+format+of+time+and+we+can+not+easy+and+fast+get+stats+of+talk+time+%25+for+each+agen...&title=What+is+the+best+way+of+getting+total+talk+time+%25+in+vcc+live+app%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F35839-what-is-the-best-way-of-getting-total-talk-time-in-vcc-live-app) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=What+is+the+best+way+of+getting+total+talk+time+%25+in+vcc+live+app%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F35839-what-is-the-best-way-of-getting-total-talk-time-in-vcc-live-app&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F35839-what-is-the-best-way-of-getting-total-talk-time-in-vcc-live-app) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=What+is+the+best+way+of+getting+total+talk+time+%25+in+vcc+live+app%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F35839-what-is-the-best-way-of-getting-total-talk-time-in-vcc-live-app%0aOn+daily+basis+we+have+issue+when+c%2Fp+stats+from+vcc+that+they+are+in+some+format+of+time+and+we+can+not+easy+and+fast+get+stats+of+talk+time+%25+for+each+agen...) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=What+is+the+best+way+of+getting+total+talk+time+%25+in+vcc+live+app%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F35839-what-is-the-best-way-of-getting-total-talk-time-in-vcc-live-app%0aOn+daily+basis+we+have+issue+when+c%2Fp+stats+from+vcc+that+they+are+in+some+format+of+time+and+we+can+not+easy+and+fast+get+stats+of+talk+time+%25+for+each+agen...) - Copy link - [ ## What is the best way of getting total talk time % in vcc live app? ](/discussions/35839-what-is-the-best-way-of-getting-total-talk-time-in-vcc-live-app) On daily basis we have issue when c/p stats from vcc that they are in some format of time and we can not easy and fast get stats of talk time % for each agent. Is there a way to set it up in vcc and not to export it in excel? [ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software) Show More (Upvote this discussion)\<0\>0\> (Downvote this discussion) 1 (1 Comment) Add a comment [ View discussion ](/discussions/35839-what-is-the-best-way-of-getting-total-talk-time-in-vcc-live-app) ## Browse by popular topics [Auto Dialer Software](/products/vcc-live/discuss?filters%5Btags%5D%5B%5D=auto-dialer-software)[Contact Center Workforce Software](/products/vcc-live/discuss?filters%5Btags%5D%5B%5D=contact-center-workforce-software)[Contact Center Operations Software](/products/vcc-live/discuss?filters%5Btags%5D%5B%5D=contact-center-operations-software)[Contact Center Software](/products/vcc-live/discuss?filters%5Btags%5D%5B%5D=contact-center-software)[Call Center Infrastructure (CCI) Software](/products/vcc-live/discuss?filters%5Btags%5D%5B%5D=call-center-infrastructure-cci-software)[Contact Center Quality Assurance Software](/products/vcc-live/discuss?filters%5Btags%5D%5B%5D=contact-center-quality-assurance-software)[Call Center Infrastructure (CCI)](/products/vcc-live/discuss?filters%5Btags%5D%5B%5D=call-center-infrastructure-cci)[Contact Center Infrastructure (CCI) Software](/products/vcc-live/discuss?filters%5Btags%5D%5B%5D=contact-center-infrastructure-cci-software)