# What is the best way of getting total talk time % in vcc live app?

On daily basis we have issue when c/p stats from vcc that they are in some format of time and we can not easy and fast get stats of talk time % for each agent. Is there a way to set it up in vcc and not to export it in excel?

##### Post Metadata
- Posted at: over 5 years ago
- Author title: Head Of Sales at City Connect



## Comments
### Comment 1

Thank you Mario for your question - quite a interesting one! Maybe I don't have all the info (for example I only assume: 'c/p stats' stands for 'calls/project stats'?), but at first glance I think we might be able to solve something in this area - through a custom column in your User Based Statistics maybe? I took the liberty of talking to your Key Account Manager about this, and he'll get in touch with you for more details. I hope you guys will figure something out, so you can get exactly the data that you need, on a daily basis. Thanks again for reaching out. Dan

##### Comment Metadata
- Posted at: over 5 years ago




## Related Product
[VCC Live](https://www.g2.com/products/vcc-live/reviews)

## Related Category
[Contact Center](https://www.g2.com/categories/contact-center)

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