Introducing G2.ai, the future of software buying.Try now
Compare Gainsight Customer Success and Outreach 
Featured Products
At a Glance
Market Segments
Mid-Market (57.5% of reviews)
Mid-Market (59.7% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Gainsight Customer Success
Star Rating
(1,629)4.5 out of 5
Market Segments
Mid-Market (57.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Gainsight Customer SuccessOutreach
Star Rating
(3,524)4.3 out of 5
Market Segments
Mid-Market (59.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about OutreachGainsight Customer Success vs Outreach
When assessing the two solutions, reviewers found Outreach easier to use, set up, and administer. However, reviewers preferred doing business with Gainsight Customer Success overall.
- Reviewers felt that Outreach meets the needs of their business better than Gainsight Customer Success.
- When comparing quality of ongoing product support, reviewers felt that Gainsight Customer Success is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Gainsight Customer Success over Outreach.
Pricing
Entry-Level Pricing
Gainsight Customer Success
No pricing availableOutreach
Future Outreach Customers
Contact Us
- Sales engagement
- Opportuntity management
- Mutual success plans
Free Trial
Gainsight Customer Success
No trial information availableOutreach
No trial information availableRatings
Meets Requirements
8.6
1,329
8.7
2,669
Ease of Use
8.0
1,361
8.3
2,685
Ease of Setup
6.6
701
7.7
847
Ease of Admin
6.9
625
7.8
774
Quality of Support
8.5
1,132
8.3
2,424
Has the product been a good partner in doing business?
8.9
635
8.5
760
Product Direction (% positive)
9.2
1,331
8.5
2,499
Features by Category
Customer Information
8.6
1092
|
Verified
Not enough data
8.5
1046
|
Verified
Not enough data
8.4
1037
|
Verified
Not enough data
8.2
1049
|
Verified
Not enough data
8.1
914
|
Verified
Not enough data
7.9
896
|
Verified
Not enough data
8.0
941
|
Verified
Not enough data
Predictions
8.0
927
|
Verified
Not enough data
7.4
816
|
Verified
Not enough data
8.1
888
|
Verified
Not enough data
6.8
641
|
Verified
Not enough data
Platform
8.2
1090
|
Verified
Not enough data
7.9
956
|
Verified
Not enough data
7.8
961
|
Verified
Not enough data
8.1
965
|
Verified
Not enough data
8.1
1009
|
Verified
Not enough data
8.1
1002
|
Verified
Not enough data
8.5
1006
|
Verified
Not enough data
8.6
916
|
Verified
Not enough data
8.4
1032
|
Verified
Not enough data
8.4
1004
|
Verified
Not enough data
Generative AI
7.0
290
Not enough data
7.1
291
Not enough data
Agentic AI - Customer Success
7.6
14
Not enough data
7.6
13
Not enough data
8.7
13
Not enough data
8.2
13
Not enough data
8.1
13
Not enough data
Lead Facilitation
Not enough data
Feature Not Available
Not enough data
7.5
34
Not enough data
8.1
36
Not enough data
8.1
38
Organization
Not enough data
7.9
33
Not enough data
8.0
35
Not enough data
8.1
33
Performance Analysis
Not enough data
7.4
38
Not enough data
8.3
41
Sales Analysis
Not enough data
7.3
37
Not enough data
7.8
38
Generative AI
Not enough data
7.9
25
Not enough data
7.6
24
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.7
1007
|
Verified
Not enough data
9.1
1056
|
Verified
Not enough data
8.4
867
|
Verified
Not enough data
8.2
795
|
Verified
Not enough data
8.5
1006
|
Verified
Not enough data
8.6
399
Not enough data
8.2
347
Repeatability and Reportability
Not enough data
8.3
860
|
Verified
Not enough data
8.6
943
|
Verified
Not enough data
8.5
924
|
Verified
Not enough data
7.8
770
|
Verified
Not enough data
7.0
314
AI and Automation
Not enough data
7.8
338
Not enough data
7.3
307
Not enough data
7.7
346
Not enough data
7.3
298
Not enough data
7.0
290
Generative AI
Not enough data
6.7
138
Agentic AI - Sales Engagement
Not enough data
6.4
26
Not enough data
7.1
25
Not enough data
7.5
25
Not enough data
6.3
26
Not enough data
6.7
26
Not enough data
6.8
26
Not enough data
6.9
25
Call Analytics
Not enough data
8.3
128
Not enough data
7.8
108
Not enough data
8.0
115
Not enough data
Feature Not Available
Agent Performance Management
Not enough data
Feature Not Available
Not enough data
7.7
95
Not enough data
7.9
99
Generative AI
Not enough data
7.5
40
Agentic AI - Conversation Intelligence
Not enough data
6.0
7
Not enough data
6.4
7
Not enough data
6.0
7
Not enough data
5.7
7
Not enough data
5.7
7
Not enough data
5.5
7
Not enough data
6.0
7
Sales Team
7.8
103
Not enough data
Feature Not Available
Not enough data
8.1
140
Not enough data
Intelligence
7.8
124
Not enough data
6.9
110
Not enough data
7.7
103
Not enough data
Mapping
7.6
112
Not enough data
8.1
124
Not enough data
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.8
174
Not enough data
8.6
151
Not enough data
7.9
124
Not enough data
6.8
112
Not enough data
Customization
8.1
145
Not enough data
7.7
105
Not enough data
7.6
103
Not enough data
7.6
98
Not enough data
Generative AI
7.0
47
Not enough data
7.2
49
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Not enough data
7.4
51
Not enough data
7.9
60
Not enough data
8.3
79
Not enough data
8.1
53
Not enough data
7.9
59
Not enough data
8.0
21
Not enough data
8.0
22
CRM Data Enrichment
Not enough data
8.7
92
Not enough data
8.7
101
Not enough data
8.2
74
Not enough data
Feature Not Available
Not enough data
8.2
22
Account Management
Not enough data
7.8
69
Not enough data
7.8
70
Not enough data
8.0
70
Not enough data
8.5
80
Not enough data
7.8
24
Not enough data
8.1
21
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
7.5
193
Not enough data
8.2
234
|
Verified
Not enough data
6.9
165
|
Verified
Not enough data
8.3
245
|
Verified
Personalization
Not enough data
8.3
263
|
Verified
Not enough data
7.8
270
|
Verified
Not enough data
8.2
322
|
Verified
Not enough data
8.1
227
|
Verified
Administrative
Not enough data
8.7
306
|
Verified
Not enough data
8.4
258
|
Verified
Not enough data
8.5
264
Agentic AI - Email Tracking
Not enough data
7.3
16
Not enough data
7.1
17
Not enough data
7.9
17
Not enough data
6.4
16
Not enough data
6.4
16
Not enough data
6.3
16
Not enough data
6.5
16
Analytics
Not enough data
8.8
1439
Not enough data
8.4
1379
Not enough data
Feature Not Available
Customizations
Not enough data
8.8
1406
Not enough data
8.9
1431
Not enough data
8.5
1405
Not enough data
8.3
1056
Not enough data
9.0
1448
Generative AI
Not enough data
6.8
162
Agentic AI - Sales Analytics
Not enough data
6.7
8
Not enough data
7.9
8
Not enough data
6.4
7
Not enough data
6.4
7
Not enough data
6.4
7
Data Sourcing
Not enough data
7.7
158
Not enough data
7.9
173
Not enough data
Feature Not Available
Not enough data
8.1
187
Not enough data
7.6
167
Predictive Analytics
Not enough data
7.3
141
Not enough data
7.4
135
Not enough data
7.0
126
Not enough data
7.3
134
Sales Management
Not enough data
8.0
148
Not enough data
Feature Not Available
Not enough data
7.8
163
Not enough data
8.8
188
Agentic AI - Outbound Call Tracking
Not enough data
5.2
10
Not enough data
5.5
10
Calling
Not enough data
8.5
813
Not enough data
7.9
906
Not enough data
8.4
1032
Not enough data
8.8
1089
Not enough data
5.5
14
Contacts
Not enough data
8.6
1146
Not enough data
8.0
985
Not enough data
8.4
1066
Insights
Not enough data
8.3
1092
|
Verified
Not enough data
8.4
1051
Not enough data
7.7
594
Not enough data
9.1
1191
Not enough data
8.1
1036
Not enough data
6.7
13
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
8.3
197
|
Verified
Not enough data
8.2
196
|
Verified
Not enough data
8.2
179
|
Verified
Not enough data
8.0
142
|
Verified
Feedback
Not enough data
8.3
165
|
Verified
Not enough data
8.1
162
|
Verified
Not enough data
8.1
141
Not enough data
8.3
174
|
Verified
Not enough data
8.4
192
|
Verified
Not enough data
8.3
191
|
Verified
Not enough data
Feature Not Available
Generative AI
Not enough data
6.7
21
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gainsight Customer Success and Outreach share no categories
Unique Categories
Gainsight Customer Success is categorized as Experience Management, Customer Revenue Optimization, and Customer Success
Reviews
Reviewers' Company Size
Gainsight Customer Success
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Outreach
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
39.0%
Information Technology and Services
20.2%
Marketing and Advertising
3.8%
Telecommunications
3.7%
Computer & Network Security
3.4%
Other
29.9%
Computer Software
36.9%
Information Technology and Services
18.2%
Marketing and Advertising
7.2%
Internet
6.3%
Financial Services
3.2%
Other
28.2%
Discussions
How do we import notes from our previous history of customer data into gainsites newsfeed
2 Comments
KM
You can create a custom field on the Company object and write a rule to update that value. If you make this an editable rich text field, you can then make...Read more
What is Gainsight used for?
2 Comments
NS
Organizing information about customers to help those managing the account to document progress.Read more
What is Gainsight PX?
2 Comments
JD
Gainsight PX (Product Experience) allows you to target end users with engagements and guides based on usage analytics and other data, driving product...Read more
Has anyone made the a migration from gmail to Outlook? If so, how did your use of Outreach change?
2 Comments
MS
Yes, I have performed the task, the free methods are here using GSMMO - https://www.transferemails.com/transfer-emails-from-outlook-to-gmail/Read more
What is the best way to log follow ups?
2 Comments
JK
When I engage a customer, either email or call, I put them into a follow up sequence, typically that has 3 steps, call > email > call to make sure we keep...Read more
What are the other best ways Outreach can be used in?
2 Comments
IS
We also used it for hiring workflow.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
