Compare Front and Zoho Desk 
At a Glance
Market Segments
Small-Business (49.3% of reviews)
Small-Business (72.8% of reviews)
Entry-Level Pricing
$25.00 1 user/month
$0.00
Front
Star Rating
(2,432)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansZoho Desk
Star Rating
(7,441)4.4 out of 5
Market Segments
Small-Business (72.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in user satisfaction, particularly for its automation tools and SLA features. Users appreciate the ability to create custom fields and workflows, making it easier to manage tickets efficiently.
- Users say that Front shines in its AI capabilities, with features that enhance response efficiency. Reviewers highlight the new interface and analytics options as particularly useful, helping them navigate their tasks more effectively.
- According to verified reviews, Zoho Desk offers a smoother implementation process, with many users noting that the setup was quick and intuitive. This ease of onboarding is a significant advantage for teams looking to get started without extensive training.
- Reviewers mention that while Front has a strong focus on email communication, it sometimes lacks the comprehensive ticketing features that Zoho Desk provides. Users in customer support roles find Zoho Desk's ticket organization and management superior for their needs.
- G2 reviewers highlight that Front's collaborative features, such as team inboxes, are beneficial for internal communication. Users in sales find it particularly effective for coordinating with customer service and production teams, keeping all emails organized in one place.
- Users report that Zoho Desk's interface is clean and easy to navigate, which contributes to a positive user experience. In contrast, while Front's interface is praised for its aesthetics, some users feel it can be less intuitive for new users compared to Zoho Desk.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Front
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
9.1
1,912
8.7
5,964
Ease of Use
9.1
1,928
8.5
6,044
Ease of Setup
8.8
712
8.1
5,317
Ease of Admin
8.9
476
8.3
4,925
Quality of Support
9.1
1,644
8.3
5,360
Has the product been a good partner in doing business?
9.2
462
8.4
4,453
Product Direction (% positive)
9.3
1,799
8.9
5,714
Features by Category
Ticket and Case Management
8.8
267
|
Verified
8.6
3438
|
Verified
8.9
266
|
Verified
8.5
3355
|
Verified
8.9
289
|
Verified
8.3
3163
|
Verified
8.8
283
|
Verified
8.3
2952
|
Verified
8.8
243
|
Verified
8.2
2679
|
Verified
9.0
308
8.4
2916
|
Verified
9.2
287
|
Verified
8.5
2932
|
Verified
8.7
260
|
Verified
8.3
2526
|
Verified
Generative AI
7.8
63
7.4
967
8.2
63
7.4
953
Agentic AI - Help Desk
7.1
28
7.1
357
7.1
28
7.1
360
7.2
28
7.2
358
Communication Channels
8.7
233
|
Verified
8.3
2877
|
Verified
9.2
280
|
Verified
8.6
3117
|
Verified
8.7
234
|
Verified
8.2
2420
|
Verified
8.3
210
|
Verified
8.0
2163
|
Verified
7.8
131
7.8
1923
|
Verified
Platform
8.3
217
|
Verified
8.1
2306
|
Verified
8.4
287
|
Verified
8.2
2750
|
Verified
8.8
259
|
Verified
8.4
2853
|
Verified
8.5
231
|
Verified
8.2
2314
|
Verified
8.3
230
|
Verified
8.2
2832
|
Verified
8.3
236
|
Verified
8.4
2979
|
Verified
Administration
Not enough data
8.2
345
Not enough data
8.2
343
Not enough data
8.4
346
Knowledge Management
Not enough data
8.6
325
Not enough data
8.2
316
Not enough data
8.2
322
Compliance
Not enough data
8.4
338
Not enough data
8.3
335
Not enough data
8.2
337
Not enough data
8.1
335
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
337
Not enough data
8.1
331
Not enough data
8.4
335
Not enough data
8.4
333
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
313
Generative AI
Not enough data
7.6
248
Channels
8.9
630
8.2
579
8.6
528
8.0
556
7.9
476
Feature Not Available
Design
8.8
651
7.9
545
8.2
533
7.7
554
8.8
748
8.1
551
8.8
711
8.1
547
8.7
564
8.1
531
Generative AI
7.8
191
7.5
426
8.0
191
7.5
419
Usability
8.8
66
8.3
448
8.8
64
8.3
442
8.9
67
8.3
434
Reporting
8.2
63
8.3
431
7.6
59
8.2
416
8.1
63
8.3
423
Generative AI
7.7
37
7.7
329
7.8
38
7.8
324
Inbox Tools
9.3
812
Not enough data
8.9
817
Not enough data
9.1
795
Not enough data
9.0
836
Not enough data
Coordination Tools
8.5
730
Not enough data
8.7
709
Not enough data
8.7
648
Not enough data
Software Options
9.3
795
Not enough data
8.6
726
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Conversational Platform
8.8
491
Not enough data
8.8
384
Not enough data
8.7
385
Not enough data
8.8
343
Not enough data
Support Automation
8.7
413
Not enough data
8.9
415
Not enough data
8.7
378
Not enough data
8.6
327
Not enough data
Generative AI
8.1
108
Not enough data
8.2
108
Not enough data
Sorting & Filtering
8.3
235
Not enough data
9.1
238
Not enough data
7.6
224
Not enough data
8.4
230
Not enough data
Integrations
8.0
220
Not enough data
8.5
230
Not enough data
7.4
208
Not enough data
Time Management
9.0
231
Not enough data
8.7
224
Not enough data
9.3
240
Not enough data
Generative AI
7.7
138
Not enough data
7.2
129
Not enough data
7.9
136
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Generative AI
8.3
34
7.9
175
8.3
34
8.0
177
7.8
33
Feature Not Available
Communication
8.7
218
|
Verified
8.8
718
|
Verified
9.0
267
|
Verified
8.7
759
|
Verified
8.9
208
8.6
658
8.9
231
|
Verified
8.6
631
|
Verified
8.8
150
8.3
355
Internal Use
8.4
287
|
Verified
8.2
2750
|
Verified
9.2
283
|
Verified
Feature Not Available
8.8
194
8.4
455
8.8
220
8.7
714
|
Verified
9.5
288
|
Verified
8.6
692
|
Verified
8.8
221
|
Verified
8.6
707
|
Verified
Generative AI
7.7
30
7.7
423
Self-Service Experience
8.3
55
8.5
1514
8.5
53
8.4
1472
8.0
53
8.1
1279
8.2
51
8.1
772
8.4
50
8.2
817
Self-Service Platform
8.0
50
8.3
843
8.4
50
8.3
819
8.0
50
7.8
732
8.1
48
8.2
767
Agentic AI - Customer Self-Service
9.2
6
7.7
79
9.4
6
7.7
80
9.2
6
7.9
79
9.7
6
7.8
84
9.4
6
7.8
82
9.4
6
7.8
80
9.4
6
7.7
83
Generative AI
7.8
26
8.2(won by 0.4)
119
7.8
25
8.1(won by 0.3)
117
Process
9.1(won by 0.4)
196
8.7
491
8.8
160
9.0(won by 0.2)
638
8.8(won by 0.3)
172
8.5
490
Channels
9.5(won by 0.5)
241
9.0
627
9.1(won by 0.6)
192
8.5
545
8.8(won by 0.1)
183
8.7
516
8.4
133
8.6(won by 0.2)
459
9.1(won by 0.3)
158
8.8
485
Insight
8.9(won by 0.2)
140
8.7
494
8.7
160
8.9(won by 0.2)
546
8.8(tied score)
138
8.8(tied score)
516
9.0(tied score)
155
9.0(tied score)
591
Generative AI
7.5
29
7.7
185
7.6
30
7.7
184
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and Zoho Desk are categorized as Digital Customer Service Platforms, Complaint Management, Customer Communications Management, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and AI Customer Support Agents
Unique Categories
Zoho Desk is categorized as Contact Center Knowledge Base and Google Workspace for Sales
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.3%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.5%
Other
60.1%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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