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At a Glance
Market Segments
Small-Business (49.3% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
$25.00 1 user/month
$0.00
Front
Star Rating
(2,395)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansZoho Desk
Star Rating
(7,127)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho Desk offers a robust email integration feature, scoring 9.0, which allows seamless management of customer inquiries. In contrast, Front excels with a score of 9.5, providing advanced email collaboration tools that enhance team communication.
- Reviewers mention that Front's ticket collaboration feature, rated at 9.2, significantly improves teamwork on customer issues, while Zoho Desk's score of 8.5 indicates a solid but less integrated approach to collaboration.
- G2 users highlight that Front's multi-channel coverage, scoring 8.9, allows for better engagement across various platforms, whereas Zoho Desk, with a score of 8.1, has limited options for channel integration, which can hinder customer interaction.
- Users on G2 appreciate Front's superior quality of support, rated at 9.1, which includes faster response times and more comprehensive resources compared to Zoho Desk's score of 8.3, where users report longer wait times for assistance.
- Reviewers mention that Front's workflow automation capabilities, scoring 9.0, streamline processes effectively, while Zoho Desk's score of 8.3 suggests that its automation features are useful but not as advanced or user-friendly.
- Users say that Front's ticket response user experience, rated at 8.9, is more intuitive and efficient, leading to quicker resolutions, while Zoho Desk's score of 8.5 indicates a solid experience but with some room for improvement in user interface design.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Front
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
9.1
1,894
8.7
5,664
Ease of Use
9.1
1,910
8.5
5,742
Ease of Setup
8.8
692
8.1
5,017
Ease of Admin
8.9
471
8.3
4,724
Quality of Support
9.1
1,629
8.3
5,094
Has the product been a good partner in doing business?
9.2
457
8.4
4,265
Product Direction (% positive)
9.3
1,782
8.9
5,429
Features by Category
Ticket and Case Management
8.8
265
|
Verified
8.6
3318
|
Verified
8.9
262
|
Verified
8.5
3289
|
Verified
8.9
283
|
Verified
8.3
3064
|
Verified
8.8
280
|
Verified
8.3
2912
|
Verified
8.8
243
|
Verified
8.2
2628
|
Verified
9.0
306
8.4
2907
|
Verified
9.2
283
|
Verified
8.5
2912
|
Verified
8.7
258
|
Verified
8.3
2500
|
Verified
Generative AI
7.8
63
7.4
960
8.3
64
7.4
949
Agentic AI - Help Desk
7.2
29
7.1
357
7.2
29
7.1
360
7.3
29
7.2
355
Communication Channels
8.7
233
|
Verified
8.3
2853
|
Verified
9.2
274
|
Verified
8.6
3071
|
Verified
8.7
232
|
Verified
8.2
2383
|
Verified
8.3
209
|
Verified
8.0
2144
|
Verified
7.8
132
7.8
1906
|
Verified
Platform
8.3
217
|
Verified
8.1
2277
|
Verified
8.4
288
|
Verified
8.2
2725
|
Verified
8.8
259
|
Verified
8.4
2825
|
Verified
8.6
232
|
Verified
8.1
2241
|
Verified
8.3
231
|
Verified
8.2
2785
|
Verified
8.3
237
|
Verified
8.4
2942
|
Verified
Administration
Not enough data
8.2
341
Not enough data
8.2
340
Not enough data
8.4
344
Knowledge Management
Not enough data
8.6
322
Not enough data
8.2
315
Not enough data
8.2
322
Compliance
Not enough data
8.4
336
Not enough data
8.3
333
Not enough data
8.2
335
Not enough data
8.1
333
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
309
Data Security
Not enough data
8.1
335
Not enough data
8.1
329
Not enough data
8.4
334
Not enough data
8.4
331
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
312
Generative AI
Not enough data
7.6
248
Channels
8.9
626
8.2
569
8.6
527
8.0
555
7.9
476
7.3
548
Design
8.8
650
7.9
545
8.2
532
7.7
554
8.8
745
8.1
550
8.8
707
8.1
545
8.7
563
8.1
531
Generative AI
7.8
189
7.5
427
8.0
189
7.5
420
Usability
8.8
64
8.3
445
8.8
63
8.3
442
8.8
65
8.3
434
Reporting
8.2
62
8.3
429
7.6
59
8.2
415
8.1
63
8.3
422
Generative AI
7.7
37
7.7
329
7.8
38
7.8
324
Inbox Tools
9.3
807
Not enough data
8.9
814
Not enough data
9.1
792
Not enough data
9.0
832
Not enough data
Coordination Tools
8.5
727
Not enough data
8.7
707
Not enough data
8.7
646
Not enough data
Software Options
9.3
792
Not enough data
8.6
724
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Conversational Platform
8.8
491
Not enough data
8.8
385
Not enough data
8.7
385
Not enough data
8.8
343
Not enough data
Support Automation
8.7
412
Not enough data
8.9
415
Not enough data
8.7
377
Not enough data
8.6
327
Not enough data
Generative AI
8.1
109
Not enough data
8.3
109
Not enough data
Sorting & Filtering
8.3
235
Not enough data
9.1
237
Not enough data
7.6
225
Not enough data
8.4
227
Not enough data
Integrations
8.0
217
Not enough data
8.4
226
Not enough data
7.4
207
Not enough data
Time Management
9.0
228
Not enough data
8.7
223
Not enough data
9.3
234
Not enough data
Generative AI
7.7
136
Not enough data
7.2
129
Not enough data
7.8
134
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Generative AI
8.3
34
7.9
176
8.3
34
8.0
178
7.8
33
7.8
177
Communication
8.7
217
|
Verified
8.8
718
|
Verified
8.9
264
|
Verified
8.7
758
|
Verified
8.9
206
8.6
659
8.9
229
|
Verified
8.6
632
|
Verified
8.8
150
8.3
356
Internal Use
8.4
288
|
Verified
8.2
2725
|
Verified
9.2
281
|
Verified
8.5
361
8.9
193
8.4
456
8.8
219
8.7
712
|
Verified
9.5
285
|
Verified
8.7
692
|
Verified
8.8
219
|
Verified
8.6
708
|
Verified
Generative AI
7.7
31
7.7
423
Self-Service Experience
8.3
56
8.5
1508
8.5
54
8.4
1469
8.0
54
8.1
1275
8.2
52
8.1
770
8.4
51
8.2
815
Self-Service Platform
8.1
51
8.3
838
8.4
51
8.3
815
8.1
51
7.8
725
8.2
49
8.2
761
Agentic AI - Customer Self-Service
9.3
7
7.7
79
9.5
7
7.7
80
9.3
7
7.9
79
9.8
7
7.8
84
9.5
7
7.8
82
9.5
7
7.8
80
9.5
7
7.7
81
Generative AI
7.8
26
8.2(won by 0.4)
119
7.8
25
8.1(won by 0.3)
117
Process
9.1(won by 0.4)
195
8.7
490
8.8
158
9.0(won by 0.2)
634
8.8(won by 0.3)
171
8.5
487
Channels
9.5(won by 0.5)
239
9.0
624
9.1(won by 0.6)
191
8.5
543
8.8(won by 0.1)
181
8.7
514
8.4
131
8.6(won by 0.2)
457
9.1(won by 0.3)
157
8.8
482
Insight
8.9(won by 0.2)
140
8.7
493
8.7
158
8.9(won by 0.2)
545
8.8(tied score)
138
8.8(tied score)
515
9.0(tied score)
153
9.0(tied score)
589
Generative AI
7.5
29
7.6
184
7.6
30
7.7
183
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Categories
Categories
Shared Categories
Front and Zoho Desk are categorized as Customer Communications Management, Live Chat, Social Customer Service, Complaint Management, Customer Self-Service, Digital Customer Service Platforms, and Help Desk
Unique Categories
Zoho Desk is categorized as Google Workspace for Sales and Contact Center Knowledge Base
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.1%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.6%
Other
60.2%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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