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At a Glance
Market Segments
Small-Business (49.3% of reviews)
Small-Business (55.9% of reviews)
Entry-Level Pricing
$25.00 1 user/month
$15/agent/month
Front
Star Rating
(2,393)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansKayako
Star Rating
(222)4.0 out of 5
Market Segments
Small-Business (55.9% of reviews)
Pros & Cons
Entry-Level Pricing
$15/agent/month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Kayako's ticket creation user experience scores an 8.7, while Front excels with a score of 9.0, indicating that Front offers a more intuitive interface for creating tickets, which can enhance productivity.
- Reviewers mention that Front's response automation feature is rated at 8.9, compared to Kayako's 8.2, suggesting that Front provides more robust automation capabilities that can streamline customer interactions.
- G2 users highlight that Front's ticket collaboration feature stands out with a score of 9.2, while Kayako's is lower at 8.6, indicating that Front facilitates better teamwork and communication among support agents.
- Users on G2 note that Front's ease of use is rated at 9.2, significantly higher than Kayako's 8.4, which suggests that Front may require less training and adjustment time for new users.
- Reviewers say that Front's quality of support is rated at 9.1, while Kayako's is at 8.1, indicating that users may find Front's customer service more responsive and helpful when issues arise.
- Users report that Front's integrations score an 8.8, slightly higher than Kayako's 8.5, suggesting that Front may offer a wider range of seamless integrations with other tools, enhancing overall functionality.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Kayako
Inbox
$15
/agent/month
A shared email, chat, and social inbox for small teams
- Email, chat and social
- Assignment rules
- Insights
Free Trial
Front
Free Trial is available
Kayako
Free Trial is available
Ratings
Meets Requirements
9.1
1,890
8.1
201
Ease of Use
9.1
1,906
8.4
199
Ease of Setup
8.8
688
8.0
132
Ease of Admin
8.9
471
8.0
131
Quality of Support
9.1
1,625
8.1
187
Has the product been a good partner in doing business?
9.2
457
8.3
130
Product Direction (% positive)
9.3
1,778
7.1
198
Features by Category
Ticket and Case Management
8.8
264
|
Verified
8.7
155
|
Verified
8.9
261
|
Verified
8.5
154
|
Verified
8.9
282
|
Verified
8.1
148
|
Verified
8.8
279
|
Verified
8.3
140
|
Verified
8.8
242
|
Verified
8.0
129
|
Verified
9.0
305
7.6
145
|
Verified
9.2
282
|
Verified
8.5
147
|
Verified
8.7
257
|
Verified
7.8
55
Generative AI
7.8
63
Not enough data
8.3
64
Not enough data
Agentic AI - Help Desk
7.2
29
Not enough data
7.2
29
Not enough data
7.3
29
Not enough data
Communication Channels
8.7
232
|
Verified
8.4
131
|
Verified
9.2
273
|
Verified
8.7
142
|
Verified
8.7
231
|
Verified
8.3
104
|
Verified
8.3
208
|
Verified
7.4
56
|
Verified
7.8
131
Feature Not Available
Platform
8.3
216
|
Verified
7.7
83
|
Verified
8.3
285
|
Verified
7.9
115
|
Verified
8.8
258
|
Verified
8.2
102
|
Verified
8.6
231
|
Verified
7.9
65
|
Verified
8.3
230
|
Verified
7.4
131
|
Verified
8.3
236
|
Verified
7.7
128
|
Verified
Channels
8.9
625
Not enough data
8.5
526
Not enough data
7.9
474
Not enough data
Design
8.8
648
Not enough data
8.2
530
Not enough data
8.8
743
Not enough data
8.8
705
Not enough data
8.7
562
Not enough data
Generative AI
7.8
189
Not enough data
8.0
189
Not enough data
Usability
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Not enough data
Reporting
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
805
Not enough data
8.9
812
Not enough data
9.1
791
Not enough data
9.0
830
Not enough data
Coordination Tools
8.5
725
Not enough data
8.7
705
Not enough data
8.7
644
Not enough data
Software Options
9.3
790
Not enough data
8.6
722
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Conversational Platform
8.8
489
Not enough data
8.8
383
Not enough data
8.7
383
Not enough data
8.8
341
Not enough data
Support Automation
8.7
410
Not enough data
8.9
413
Not enough data
8.7
375
Not enough data
8.6
325
Not enough data
Generative AI
8.1
109
Not enough data
8.3
109
Not enough data
Sorting & Filtering
8.3
233
Not enough data
9.0
235
Not enough data
7.6
223
Not enough data
8.4
225
Not enough data
Integrations
8.0
215
Not enough data
8.4
224
Not enough data
7.4
205
Not enough data
Time Management
9.0
226
Not enough data
8.7
221
Not enough data
9.3
232
Not enough data
Generative AI
7.7
136
Not enough data
7.2
129
Not enough data
7.8
134
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Generative AI
8.3
34
Not enough data
8.3
34
Not enough data
7.8
33
Not enough data
Communication
8.7
214
|
Verified
8.5
40
|
Verified
8.9
261
|
Verified
8.8
39
|
Verified
8.9
203
8.1
34
|
Verified
8.9
226
|
Verified
8.8
29
|
Verified
8.8
147
Not enough data
Internal Use
8.3
285
|
Verified
7.9
115
|
Verified
9.2
278
|
Verified
8.7
37
|
Verified
8.9
190
8.1
31
|
Verified
8.8
216
8.7
41
|
Verified
9.5
282
|
Verified
8.6
37
|
Verified
8.8
216
|
Verified
8.5
39
|
Verified
Generative AI
7.7
31
Not enough data
Self-Service Experience
8.2
53
8.6
48
8.4
51
8.7
49
7.9
51
8.5
39
8.2
49
7.1
8
8.3
48
6.9
8
Self-Service Platform
8.0
48
6.9
8
8.3
48
7.5
8
8.0
48
8.5
8
8.1
46
7.3
8
Agentic AI - Customer Self-Service
9.3
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
195
Not enough data
8.8(won by default)
158
Not enough data
8.8(won by default)
171
Not enough data
Channels
9.5(won by default)
239
Not enough data
9.1(won by default)
191
Not enough data
8.8(won by default)
181
Not enough data
8.4(won by default)
131
Not enough data
9.1(won by default)
157
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
158
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
153
Not enough data
Generative AI
7.5
29
Not enough data
7.6
30
Not enough data
Categories
Categories
Shared Categories
Front and Kayako are categorized as Live Chat, Customer Self-Service, Digital Customer Service Platforms, Shared Inbox, and Help Desk
Unique Categories
Front is categorized as Conversational Support, Customer Communications Management, Social Customer Service, Email Client, Complaint Management, and Email Management
Kayako has no unique categories
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kayako
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.1%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.0%
Information Technology and Services
25.8%
Computer Software
14.7%
Telecommunications
6.0%
Internet
4.6%
Marketing and Advertising
4.1%
Other
44.7%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
had any one used reporting with kayako
2 Comments
JE
Hi there! It sounds like you might be using our custom report builder, which is SQL-like. This is an advanced tools for programmers to mine out data from...Read more
What integrations does Kayako support?
2 Comments
EW
The only official integrations Kayako offer is Salesforce and Zapier integration. Kayakos API's, Endpoints and Webhooks are also great if you have the...Read more
Does Kayako offer an API?
2 Comments
EW
Yes. Kayako offers both API's, Webhooks and endpoints. Read more
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