Compare Front and Kayako 
At a Glance
Market Segments
Small-Business (49.3% of reviews)
Small-Business (55.6% of reviews)
Entry-Level Pricing
$25.00 1 user/month
$15/agent/month
Front
Star Rating
(2,432)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansKayako
Star Rating
(223)4.0 out of 5
Market Segments
Small-Business (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
$15/agent/month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Front excels in user experience, with a clean interface that makes navigation intuitive. Users appreciate how the shared inbox keeps all communications organized, enhancing team collaboration and preventing duplicate replies.
- According to verified reviews, Kayako shines in its AI capabilities, which help support agents respond to tickets more efficiently. Users highlight the system's ability to learn from past interactions, significantly reducing the volume of repetitive tickets.
- Reviewers mention that Front's automation features are a standout, allowing for seamless task assignments and improved workflow management. This functionality is particularly praised for enhancing team coordination and streamlining communication processes.
- Users say that while Kayako offers strong AI-driven support, it sometimes struggles with configuration challenges, which can hinder its adaptability to specific workflows. This has been a point of frustration for some users who require more tailored solutions.
- G2 reviewers highlight that Front's quality of support is consistently rated highly, with users noting prompt responses and effective problem resolution. This level of support contributes to a more satisfying overall experience compared to Kayako, which has received mixed feedback in this area.
- According to recent user feedback, Kayako's focus on reducing repetitive inquiries has been beneficial for teams overwhelmed by common support requests. However, some users feel that the overall user satisfaction is lower compared to Front, which has a broader range of features that cater to diverse business needs.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Kayako
Inbox
$15
/agent/month
A shared email, chat, and social inbox for small teams
- Email, chat and social
- Assignment rules
- Insights
Free Trial
Front
Free Trial is available
Kayako
Free Trial is available
Ratings
Meets Requirements
9.1
1,912
8.1
202
Ease of Use
9.1
1,928
8.4
200
Ease of Setup
8.8
712
8.0
133
Ease of Admin
8.9
476
8.0
132
Quality of Support
9.1
1,644
8.0
188
Has the product been a good partner in doing business?
9.2
462
8.3
131
Product Direction (% positive)
9.3
1,799
7.1
199
Features by Category
Ticket and Case Management
8.8
267
|
Verified
8.7
155
|
Verified
8.9
266
|
Verified
8.5
154
|
Verified
8.9
289
|
Verified
8.1
148
|
Verified
8.8
283
|
Verified
8.3
141
|
Verified
8.8
243
|
Verified
8.0
129
|
Verified
9.0
308
7.6
145
|
Verified
9.2
287
|
Verified
8.5
147
|
Verified
8.7
260
|
Verified
7.8
56
Generative AI
7.8
63
Not enough data
8.2
63
Not enough data
Agentic AI - Help Desk
7.1
28
Not enough data
7.1
28
Not enough data
7.2
28
Not enough data
Communication Channels
8.7
233
|
Verified
8.4
131
|
Verified
9.2
280
|
Verified
8.7
143
|
Verified
8.7
234
|
Verified
8.3
105
|
Verified
8.3
210
|
Verified
7.4
56
|
Verified
7.8
131
Feature Not Available
Platform
8.3
217
|
Verified
7.7
83
|
Verified
8.4
287
|
Verified
7.9
115
|
Verified
8.8
259
|
Verified
8.2
102
|
Verified
8.5
231
|
Verified
7.9
65
|
Verified
8.3
230
|
Verified
7.4
132
|
Verified
8.3
236
|
Verified
7.7
128
|
Verified
Channels
8.9
630
Not enough data
8.6
528
Not enough data
7.9
476
Not enough data
Design
8.8
651
Not enough data
8.2
533
Not enough data
8.8
748
Not enough data
8.8
711
Not enough data
8.7
564
Not enough data
Generative AI
7.8
191
Not enough data
8.0
191
Not enough data
Usability
8.8
66
Not enough data
8.8
64
Not enough data
8.9
67
Not enough data
Reporting
8.2
63
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
812
Not enough data
8.9
817
Not enough data
9.1
795
Not enough data
9.0
836
Not enough data
Coordination Tools
8.5
730
Not enough data
8.7
709
Not enough data
8.7
648
Not enough data
Software Options
9.3
795
Not enough data
8.6
726
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Conversational Platform
8.8
491
Not enough data
8.8
384
Not enough data
8.7
385
Not enough data
8.8
343
Not enough data
Support Automation
8.7
413
Not enough data
8.9
415
Not enough data
8.7
378
Not enough data
8.6
327
Not enough data
Generative AI
8.1
108
Not enough data
8.2
108
Not enough data
Sorting & Filtering
8.3
235
Not enough data
9.1
238
Not enough data
7.6
224
Not enough data
8.4
230
Not enough data
Integrations
8.0
220
Not enough data
8.5
230
Not enough data
7.4
208
Not enough data
Time Management
9.0
231
Not enough data
8.7
224
Not enough data
9.3
240
Not enough data
Generative AI
7.7
138
Not enough data
7.2
129
Not enough data
7.9
136
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Generative AI
8.3
34
Not enough data
8.3
34
Not enough data
7.8
33
Not enough data
Communication
8.7
218
|
Verified
8.5
40
|
Verified
9.0
267
|
Verified
8.8
39
|
Verified
8.9
208
8.1
34
|
Verified
8.9
231
|
Verified
8.8
29
|
Verified
8.8
150
Not enough data
Internal Use
8.4
287
|
Verified
7.9
115
|
Verified
9.2
283
|
Verified
8.7
37
|
Verified
8.8
194
8.1
31
|
Verified
8.8
220
8.7
41
|
Verified
9.5
288
|
Verified
8.6
37
|
Verified
8.8
221
|
Verified
8.5
39
|
Verified
Generative AI
7.7
30
Not enough data
Self-Service Experience
8.3
55
8.6
48
8.5
53
8.7
49
8.0
53
8.5
39
8.2
51
7.1
8
8.4
50
6.9
8
Self-Service Platform
8.0
50
6.9
8
8.4
50
7.5
8
8.0
50
8.5
8
8.1
48
7.3
8
Agentic AI - Customer Self-Service
9.2
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
196
Not enough data
8.8(won by default)
160
Not enough data
8.8(won by default)
172
Not enough data
Channels
9.5(won by default)
241
Not enough data
9.1(won by default)
192
Not enough data
8.8(won by default)
183
Not enough data
8.4(won by default)
133
Not enough data
9.1(won by default)
158
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
160
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
155
Not enough data
Generative AI
7.5
29
Not enough data
7.6
30
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and Kayako are categorized as Digital Customer Service Platforms, Shared Inbox, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Front is categorized as Email Client, Conversational Support, Complaint Management, Customer Communications Management, Social Customer Service, AI Customer Support Agents, and Email Management
Kayako has no unique categories
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kayako
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.3%
Information Technology and Services
26.1%
Computer Software
14.7%
Telecommunications
6.0%
Internet
4.6%
Marketing and Advertising
4.1%
Other
44.5%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
had any one used reporting with kayako
2 Comments
JE
Hi there! It sounds like you might be using our custom report builder, which is SQL-like. This is an advanced tools for programmers to mine out data from...Read more
What integrations does Kayako support?
2 Comments
EW
The only official integrations Kayako offer is Salesforce and Zapier integration. Kayakos API's, Endpoints and Webhooks are also great if you have the...Read more
Does Kayako offer an API?
2 Comments
EW
Yes. Kayako offers both API's, Webhooks and endpoints. Read more
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