Introducing G2.ai, the future of software buying.Try now
Compare FreshChat and Kapture CX 
Featured Products
At a Glance
Market Segments
Small-Business (58.6% of reviews)
Mid-Market (55.8% of reviews)
Entry-Level Pricing
$0.00
Contact Us 1 Users Per Month
FreshChat
Star Rating
(491)4.4 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansKapture CX
Star Rating
(352)4.5 out of 5
Market Segments
Mid-Market (55.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Users Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Kapture CX excels in providing a comprehensive view of customer interactions, with users appreciating the ability to see all past history at a glance. This feature enhances the overall user experience, making it easier to track customer queries and interactions.
- Users say that FreshChat is particularly user-friendly, with many highlighting its quick setup process. Reviewers find it easy to handle live chats and manage customer complaints, which contributes to a smooth day-to-day operation.
- According to verified reviews, Kapture CX has a higher overall satisfaction score compared to FreshChat, indicating that users feel more positively about their experience with Kapture CX. This is reflected in comments about its speed and effectiveness in customer service.
- Reviewers mention that while FreshChat integrates well with other tools, Kapture CX also offers strong integration capabilities, which users find beneficial for streamlining their workflows and enhancing productivity.
- Users highlight that Kapture CX's support team is proactive and helpful, which is crucial for businesses that rely on timely assistance. In contrast, while FreshChat's support is noted as helpful, Kapture CX seems to have a slight edge in user satisfaction regarding support quality.
- G2 reviewers indicate that both platforms have their strengths in automation features, but Kapture CX stands out with its advanced customization options, allowing users to tailor the software to their specific needs, which is a significant advantage for mid-market businesses.
Pricing
Entry-Level Pricing
Kapture CX
ENTERPRISE
Contact Us
1 Users Per Month
Includes all features in Professional, plus...
- Ticketing System
- Omnichannel - Text, Call, Email, Social Media, Kiosks, Mobile Apps, Website
- 1000+ API Integrations
Free Trial
FreshChat
Free Trial is available
Kapture CX
No trial information availableRatings
Meets Requirements
8.7
399
9.0
299
Ease of Use
9.1
401
9.1
300
Ease of Setup
8.8
255
9.1
253
Ease of Admin
9.0
243
8.7
113
Quality of Support
8.8
393
8.8
298
Has the product been a good partner in doing business?
8.8
239
8.8
114
Product Direction (% positive)
9.0
401
9.4
272
Features by Category
Ticket and Case Management
Not enough data
8.9
107
Not enough data
8.8
96
Not enough data
8.7
92
Not enough data
8.7
89
Not enough data
8.4
90
Not enough data
8.6
88
Not enough data
8.6
89
Not enough data
8.8
93
Generative AI
Not enough data
8.2
66
Not enough data
8.3
66
Agentic AI - Help Desk
Not enough data
7.7
28
Not enough data
7.6
28
Not enough data
8.0
28
Communication Channels
Not enough data
9.0
86
Not enough data
8.8
86
Not enough data
8.5
83
Not enough data
8.7
84
Not enough data
8.8
79
Platform
Not enough data
8.2
78
8.5
273
|
Verified
8.7
105
Not enough data
8.6
86
Not enough data
8.6
87
Not enough data
8.4
88
Not enough data
8.5
83
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.5
18
Not enough data
8.4
17
Interaction
Not enough data
8.3
16
Not enough data
8.5
16
Not enough data
8.6
16
Not enough data
8.5
16
Not enough data
8.7
15
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.8
15
Not enough data
8.6
15
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.6
15
Not enough data
8.6
15
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.8
14
Not enough data
8.6
15
Not enough data
8.6
14
Not enough data
8.8
14
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
8.9
43
|
Verified
Not enough data
8.4
45
|
Verified
Not enough data
9.4
48
|
Verified
Not enough data
9.1
48
|
Verified
Not enough data
Channels
8.7
38
|
Verified
Not enough data
9.0
45
|
Verified
Not enough data
8.8
32
Not enough data
9.0
32
|
Verified
Not enough data
8.9
37
|
Verified
Not enough data
Customers
9.0
41
|
Verified
Not enough data
8.8
43
|
Verified
Not enough data
8.6
44
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.8
31
Not enough data
8.9
28
Not enough data
8.6
28
Knowledge Management
Not enough data
9.1
28
Not enough data
9.3
27
Not enough data
8.5
27
Compliance
Not enough data
8.6
28
Not enough data
8.8
28
Not enough data
8.7
28
Not enough data
8.9
27
Customer Support
Not enough data
9.0
29
Not enough data
9.0
29
Not enough data
8.8
28
Data Security
Not enough data
8.7
26
Not enough data
9.0
27
Not enough data
9.1
25
Not enough data
8.8
25
Administration
Not enough data
9.0
27
Not enough data
8.9
29
Not enough data
9.1
30
Generative AI
Not enough data
8.7
21
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.9
76
Not enough data
8.5
72
Not enough data
8.2
74
Design
Not enough data
8.7
74
Not enough data
8.4
74
Not enough data
8.7
76
Not enough data
8.7
76
Not enough data
8.6
74
Generative AI
Not enough data
7.6
38
Not enough data
7.5
38
Usability
Not enough data
8.6
73
Not enough data
8.7
71
Not enough data
9.0
71
Reporting
Not enough data
8.7
73
Not enough data
8.4
72
Not enough data
8.7
73
Generative AI
Not enough data
7.3
33
Not enough data
7.8
33
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.5
103
9.0
35
8.6
104
8.9
35
8.9
102
8.9
35
8.7
99
9.0
35
8.6
83
9.0
34
Platform
9.2
105
8.6
33
8.9
100
9.1
33
8.8
100
8.7
33
8.5
99
8.8
33
8.4
78
8.8
34
9.0
93
8.9
35
8.8
94
9.0
33
Generative AI
8.4
42
8.8
14
8.6
42
7.9
13
Feedback Management
Not enough data
7.6
7
Not enough data
6.7
7
Not enough data
7.9
7
Feedback Analysis
Not enough data
6.4
7
Not enough data
8.1
7
Not enough data
6.1
6
Feedback Sources
Not enough data
7.9
7
Not enough data
6.7
7
Not enough data
7.4
7
Not enough data
6.9
7
Generative AI
Not enough data
7.3
5
Not enough data
7.7
5
Conversational Platform
8.6
148
8.3
42
Feature Not Available
8.2
42
8.5
127
8.1
41
8.6
111
8.0
41
Support Automation
8.6
133
8.0
40
8.6
135
8.4
41
8.5
134
7.9
41
8.8
116
8.3
41
Generative AI
8.5
61
8.0
23
8.5
61
7.5
22
Generative AI
8.5
73
7.9
7
8.6
72
7.1
7
7.8
73
6.2
7
Communication
9.2
280
|
Verified
9.7
28
8.5
293
|
Verified
9.7
29
8.4
202
|
Verified
9.6
29
8.9
248
|
Verified
9.2
28
8.2
138
|
Verified
9.5
26
Internal Use
8.5
273
|
Verified
8.7
105
8.7
268
|
Verified
9.9
27
8.4
221
|
Verified
9.2
29
8.7
256
|
Verified
9.2
27
9.0
250
|
Verified
9.9
28
8.5
255
|
Verified
9.6
28
Generative AI
8.9
33
8.6
48
Self-Service Experience
8.9
92
8.9
66
8.7
93
8.5
63
8.4
80
8.5
61
8.5
67
8.3
60
8.6
69
8.7
62
Self-Service Platform
9.1
74
8.6
63
8.9
77
8.6
60
8.0
68
8.6
61
8.8
77
8.7
58
Agentic AI - Customer Self-Service
Not enough data
8.7
20
Not enough data
8.6
20
Not enough data
8.8
20
Not enough data
8.8
20
Not enough data
8.3
20
Not enough data
8.3
20
Not enough data
8.5
20
Generative AI
9.2(won by 0.5)
23
8.7
40
9.5(won by 0.8)
23
8.7
40
Process
9.4(won by default)
43
Feature Not Available
9.4(won by 0.6)
48
8.8
52
9.2(won by 0.8)
42
8.4
49
Channels
9.2(won by 0.2)
50
9.0
52
9.2(won by 0.4)
53
8.8
53
9.5(won by 1.1)
53
8.4
48
9.0(won by 0.1)
43
8.9
48
9.3(won by 0.3)
44
9.0
48
Insight
9.2(won by 0.6)
41
8.6
51
8.9(won by 0.3)
49
8.6
52
9.2(won by 0.7)
46
8.5
46
9.1(won by 0.2)
48
8.9
50
Generative AI
Not enough data
7.5
6
Not enough data
7.2
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.2
9
Not enough data
7.8
9
Before the Job
Not enough data
7.8
16
Not enough data
8.5
12
Not enough data
8.5
16
Not enough data
8.6
17
On the Job
Not enough data
9.3
14
Not enough data
7.9
16
Not enough data
9.0
12
Not enough data
8.2
14
Not enough data
8.8
15
After the Job
Not enough data
8.9
17
Not enough data
8.7
15
Not enough data
9.1
11
Not enough data
8.9
12
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.9
14
Not enough data
8.1
15
Not enough data
7.6
14
Not enough data
7.7
15
Not enough data
7.6
15
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.0
15
Not enough data
7.6
15
Not enough data
8.3
14
Not enough data
8.1
14
Automation
Not enough data
8.2
15
Not enough data
7.9
15
Not enough data
8.3
15
Autonomy
Not enough data
8.1
15
Not enough data
7.9
15
Not enough data
8.0
15
Not enough data
8.1
15
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
FreshChat and Kapture CX are categorized as Conversational Support, Chatbots, Social Customer Service, Live Chat, Customer Self-Service, and AI Customer Support Agents
Unique Categories
FreshChat is categorized as Conversational Marketing
Kapture CX is categorized as AI Chatbots, Digital Customer Service Platforms, Feedback Analytics, Complaint Management, Customer Communications Management, Conversation Intelligence, Contact Center Knowledge Base, Help Desk, Enterprise Feedback Management, Field Service Management, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
FreshChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kapture CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.5%
Computer Software
9.8%
Consumer Services
8.1%
Financial Services
5.7%
Retail
4.8%
Other
61.2%
Consumer Services
14.2%
Pharmaceuticals
7.9%
Health, Wellness and Fitness
6.9%
Telecommunications
6.0%
Retail
5.7%
Other
59.3%
Alternatives
Discussions
How do I set up a chat bot to respond to FAQ's automatically?
3 Comments
Official Response from FreshChat
We have no code easy to use bot builders to help you set up powerful chatbots. You can refer to these solution articles to help you build one. You can also...Read more
Can we see the ticket details and the possibility of modification ?
2 Comments
Official Response from FreshChat
No, you can't modify ticker details from FreshchatRead more
What are the advanced Whatsapp integration features that we can use besides incoming chats?
1 Comment
Official Response from FreshChat
You can also run proactive campaigns using WhatsApp. Please refer to this link for more details- https://bit.ly/3vCWmBVRead more
What is CRM and its functions?
3 Comments
PC
CRM stands for Customer Relationship Management and is a software system that helps business owners easily track all communications and nurture relationships...Read more
Can I customize my interface on this platform?
1 Comment
KC
Hi Lowin,
Thanks for your query
You can configure and customize the platform but you cannot customize the User Interface.
Kapture is a CRM Platform on...Read more
Please make user interface bit attractive
1 Comment
EN
It is a support used to highlight the attractive object, it can be makeup for a person, it can be a belt for a dog or something else that beautifies.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
