Compare Freshservice and SolarWinds IT Incident Response (Squadcast) 
At a Glance
Market Segments
Mid-Market (62.2% of reviews)
Mid-Market (49.8% of reviews)
Entry-Level Pricing
$19.00
$9.00 Per Month
Freshservice
Star Rating
(1,315)4.6 out of 5
Market Segments
Mid-Market (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansSolarWinds IT Incident Response (Squadcast)
Star Rating
(310)4.4 out of 5
Market Segments
Mid-Market (49.8% of reviews)
Pros & Cons
Entry-Level Pricing
$9.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshservice excels in overall user satisfaction, reflected in its higher G2 Scores across various categories, including IT Service Management and Incident Management. Users appreciate its intuitive interface and the ability to consolidate multiple applications into a single platform, enhancing efficiency.
- Users say that SolarWinds IT Incident Response (Squadcast) offers a clean user interface and is easy to implement, making it a good choice for teams looking for quick setup. However, it faces challenges in overall satisfaction compared to Freshservice, which has a broader feature set that users find beneficial for managing support across multiple departments.
- Reviewers mention that Freshservice provides a wide range of features that streamline customer support processes, with one user highlighting how it has transformed their ticketing system. This versatility is a significant advantage for organizations looking to enhance their IT service management.
- According to verified reviews, while Squadcast is praised for its ability to respond to incidents promptly, users note that it may not offer the same depth of features as Freshservice. For instance, Freshservice's reporting capabilities are highlighted as a strong point, allowing teams to gain valuable insights into their support operations.
- G2 reviewers report that Freshservice's quality of support is rated highly, with users appreciating the responsiveness and helpfulness of the support team. In contrast, while SolarWinds IT Incident Response has decent support, it does not match the level of satisfaction reported by Freshservice users.
- Users say that Freshservice's ease of use is a standout feature, with many praising its user-friendly design and effective onboarding process. This contrasts with some feedback on Squadcast, where users find it functional but less comprehensive in terms of features, which may limit its effectiveness for larger teams.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
SolarWinds IT Incident Response (Squadcast)
Pro
$9.00
Per Month
Modern On-Call and Incident Response Management
- Role Based Access Control
- Custom Integrations via API
- Knowledge Base
Free Trial
Freshservice
Free Trial is available
SolarWinds IT Incident Response (Squadcast)
Free Trial is available
Ratings
Meets Requirements
8.9
1,172
8.7
264
Ease of Use
9.2
1,175
8.6
268
Ease of Setup
8.8
959
8.9
136
Ease of Admin
9.0
959
8.9
132
Quality of Support
9.0
1,132
8.8
237
Has the product been a good partner in doing business?
9.1
934
9.1
125
Product Direction (% positive)
9.5
1,159
9.0
251
Features by Category
Administration
8.6
321
|
Verified
Feature Not Available
8.4
345
|
Verified
Feature Not Available
8.4
373
|
Verified
8.9
48
|
Verified
Service Desk
9.4
403
|
Verified
Feature Not Available
9.1
376
|
Verified
9.5
55
|
Verified
8.8
369
|
Verified
9.1
49
|
Verified
Management
8.5
312
|
Verified
9.1
39
|
Verified
8.9
318
|
Verified
8.8
39
|
Verified
8.8
282
|
Verified
8.8
36
|
Verified
8.5
286
|
Verified
8.9
32
|
Verified
8.1
229
|
Verified
8.8
34
Functionality
9.4
334
|
Verified
Feature Not Available
8.7
270
|
Verified
Feature Not Available
8.7
267
|
Verified
9.4
42
|
Verified
8.8
303
|
Verified
9.1
34
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
7.9
8
Feature Not Available
6.9
8
Feature Not Available
7.9
7
Feature Not Available
7.4
7
Feature Not Available
7.1
7
Feature Not Available
8.1
9
Feature Not Available
8.0
9
Feature Not Available
Monitoring
8.3
268
|
Verified
8.8
177
|
Verified
8.6
304
|
Verified
9.1
187
|
Verified
8.8
321
|
Verified
8.5
175
|
Verified
6.1
26
Feature Not Available
Management Tools
9.0
342
|
Verified
8.5
176
|
Verified
8.9
332
8.5
174
|
Verified
8.5
296
|
Verified
8.3
163
|
Verified
Generative AI
7.8
137
Feature Not Available
7.8
136
Feature Not Available
Agentic AI - Incident Management
5.6
6
Feature Not Available
5.6
6
Feature Not Available
5.8
6
Feature Not Available
7.0
5
Feature Not Available
6.3
5
Feature Not Available
7.0
5
Feature Not Available
7.0
5
Feature Not Available
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.2
76
Not enough data
Self-Service Experience
8.4
138
Not enough data
8.7
133
Not enough data
7.1
113
Not enough data
7.6
115
Not enough data
8.2
134
Not enough data
Self-Service Platform
8.5
135
Not enough data
8.7
139
Not enough data
7.1
108
Not enough data
8.1
130
Not enough data
Agentic AI - Customer Self-Service
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Not enough data
Generative AI
7.7
70
Feature Not Available
Agentic AI - IT Alerting
Not enough data
Feature Not Available
7.0
5
Feature Not Available
7.0
5
Feature Not Available
7.0
5
Feature Not Available
Not enough data
Feature Not Available
7.0
5
Feature Not Available
7.0
5
Feature Not Available
Incident Management
9.1
737
Not enough data
8.9
740
Not enough data
9.0
794
Not enough data
8.6
730
Not enough data
8.6
694
Not enough data
Reporting
8.6
775
Not enough data
8.2
638
Not enough data
8.2
617
Not enough data
Access & Usability
8.4
703
Not enough data
8.9
726
Not enough data
8.5
551
Not enough data
8.7
563
Not enough data
Agentic AI - Service Desk
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
Analysis
7.6
175
Not enough data
Platform
8.3
231
Not enough data
8.2
214
Not enough data
8.7
257
Not enough data
8.4
285
Not enough data
8.7
317
Not enough data
Security
7.8
180
Not enough data
7.0
109
Not enough data
7.5
168
Not enough data
8.9
285
Not enough data
8.8
288
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshservice and SolarWinds IT Incident Response (Squadcast) are categorized as IT Service Management (ITSM) Tools, IT Alerting, and Incident Management
Unique Categories
Freshservice is categorized as IT Asset Management, Enterprise IT Management, Service Desk, Customer Self-Service, and Configuration Management
SolarWinds IT Incident Response (Squadcast) has no unique categories
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SolarWinds IT Incident Response (Squadcast)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.7%
Computer Software
5.6%
Construction
4.4%
Education Management
3.6%
Hospital & Health Care
3.5%
Other
63.3%
Information Technology and Services
28.0%
Computer Software
20.8%
Financial Services
8.8%
Logistics and Supply Chain
5.9%
Computer & Network Security
5.2%
Other
31.3%
Alternatives
Discussions
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
What is SquadCast?
2 Comments
VA
What is the roadmap of products? Can you share them with users?Read more
How much does SquadCast cost?
1 Comment
Official Response from SolarWinds IT Incident Response (Squadcast)
Squadcast is competitively priced as compared to competitors. Our platform is an "Integrated Reliability Management Platform" with capabilities including...Read more
Would Squadcast integrate well with existing tools like Slack, Jira, and AWS CloudWatch?
1 Comment
RB
<p>Welcome any feedback, positive or negative!</p>Read more
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