# Freshservice vs SolarWinds IT Incident Response (Squadcast) Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Freshservice excels in overall user satisfaction, reflected in its higher G2 Score compared to SolarWinds IT Incident Response. Users appreciate its comprehensive features like ticket categories, SLAs, and analytics, which enhance agent organization and time management.
- **Users say** that Freshservice offers a more intuitive user experience, with a score that highlights its ease of use. Reviewers have noted that the platform integrates well with existing systems, making it a seamless addition to their workflows.
- **According to verified reviews** , SolarWinds IT Incident Response shines in its incident response capabilities, particularly with features like on-call scheduling and alert routing intelligence. Users find these functionalities beneficial for managing incidents effectively.
- **Reviewers mention** that while Freshservice has a slightly higher entry-level price, its free service is praised for helping users get started with a professional help desk setup. This makes it a valuable option for mid-market companies looking for robust IT service management.
- **Users highlight** that SolarWinds IT Incident Response is easy to implement and use, with a clean UI that provides a quick overview of current incidents. This simplicity can be appealing for teams that prioritize straightforward solutions.
- **G2 reviewers note** that Freshservice's support quality is rated higher, with users appreciating the responsive assistance they receive. This contrasts with SolarWinds IT Incident Response, where users have expressed a desire for improved support options.



| | Freshservice | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 1,339 | 310 | 
| **Largest Market Segment** | Mid-Market (61.8% of reviews) | Mid-Market (49.8% of reviews) | 
| **Entry Level Price** | $19.00 | $9.00 Per Month | 

---
## Top Pros & Cons

### Freshservice

Pros:
- Ease of Use (158 reviews)
- Features (89 reviews)

Cons:
- Missing Features (54 reviews)
- Limited Features (42 reviews)

### SolarWinds IT Incident Response (Squadcast)

Pros:
- Alert Management (50 reviews)
- Ease of Use (47 reviews)

Cons:
- Notification Issues (28 reviews)
- Alert Overload (20 reviews)

---
## Ratings Comparison
| Rating | Freshservice | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
  | **Meets Requirements** | 8.9 (1187 reviews) | 8.7 (264 reviews) | 
  | **Ease of Use** | 9.2 (1192 reviews) | 8.6 (268 reviews) | 
  | **Ease of Setup** | 8.8 (977 reviews) | 8.9 (136 reviews) | 
  | **Ease of Admin** | 9.0 (959 reviews) | 8.9 (132 reviews) | 
  | **Quality of Support** | 9.0 (1147 reviews) | 8.8 (237 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (934 reviews) | 9.1 (125 reviews) | 
  | **Product Direction (% positive)** | 9.5 (1170 reviews) | 9.0 (251 reviews) | 

---
## Pricing

### Freshservice

#### Entry-Level Pricing

Plan: STARTER

Price: $19.00

Description: For getting started

Key Features:
- Incident Management
- Knowledge Base
- Self Service Portal

[Browse all 3 editions](https://www.g2.com/products/freshservice/pricing)

#### Free Trial

Yes

### SolarWinds IT Incident Response (Squadcast)

#### Entry-Level Pricing

Plan: Pro 

Price: $9.00 Per Month

Description: Modern On-Call and Incident Response Management

Key Features:
- Role Based Access Control
- Custom Integrations via API
- Knowledge Base

[Browse all 3 editions](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **SolarWinds IT Incident Response (Squadcast)** | N/A | N/A |

#### Ticket and Case Management

| Feature | Freshservice | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshservice | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Freshservice | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Freshservice | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | Freshservice | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.4/10 | 450 |
| **SolarWinds IT Incident Response (Squadcast)** | 9.0/10 | 61 |

#### Administration

| Feature | Freshservice | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Change Management** | 8.6 (324 reviews) ✓ Verified | Feature Not Available | 
| **Asset Management** | 8.4 (352 reviews) ✓ Verified | Feature Not Available | 
| **Reports & Analytics** | 8.3 (376 reviews) ✓ Verified | 8.9 (48 reviews) ✓ Verified | 

#### Service Desk

| Feature | Freshservice | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Help Desk** | 9.4 (412 reviews) ✓ Verified | Feature Not Available | 
| **Incident Reports** | 9.1 (377 reviews) ✓ Verified | 9.5 (55 reviews) ✓ Verified | 
| **Process Workflow** | 8.8 (374 reviews) ✓ Verified | 9.1 (49 reviews) ✓ Verified | 

#### Management

| Feature | Freshservice | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Reporting** | 8.5 (315 reviews) ✓ Verified | 9.1 (39 reviews) ✓ Verified | 
| **Administration Console** | 8.9 (320 reviews) ✓ Verified | 8.8 (39 reviews) ✓ Verified | 
| **Access Management** | 8.8 (283 reviews) ✓ Verified | 8.8 (36 reviews) ✓ Verified | 
| **Asset Management** | 8.5 (291 reviews) ✓ Verified | 8.9 (32 reviews) ✓ Verified | 
| **Policy Dictation** | 8.1 (228 reviews) ✓ Verified | 8.8 (34 reviews) | 

#### Functionality

| Feature | Freshservice | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Ticketing System** | 9.5 (345 reviews) ✓ Verified | Feature Not Available | 
| **Performance Logging** | 8.7 (269 reviews) ✓ Verified | Feature Not Available | 
| **Alerting** | 8.7 (267 reviews) ✓ Verified | 9.4 (42 reviews) ✓ Verified | 
| **Automation** | 8.8 (312 reviews) ✓ Verified | 9.1 (34 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Freshservice | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (8 reviews) | Feature Not Available | 
| **Multi-step Planning** | 6.9 (8 reviews) | Feature Not Available | 
| **Cross-system Integration** | 8.6 (14 reviews) | Feature Not Available | 
| **Adaptive Learning** | 7.4 (7 reviews) | Feature Not Available | 
| **Natural Language Interaction** | 7.1 (7 reviews) | Feature Not Available | 
| **Proactive Assistance** | 8.1 (9 reviews) | Feature Not Available | 
| **Decision Making** | 8.0 (9 reviews) | Feature Not Available | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 7.4/10 | 368 |
| **SolarWinds IT Incident Response (Squadcast)** | 8.6/10 | 189 |

#### Monitoring

| Feature | Freshservice | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Constant Monitoring** | 8.3 (267 reviews) ✓ Verified | 8.8 (177 reviews) ✓ Verified | 
| **Timely Alerts** | 8.6 (303 reviews) ✓ Verified | 9.1 (187 reviews) ✓ Verified | 
| **TIcket Accuracy** | 8.8 (320 reviews) ✓ Verified | 8.5 (175 reviews) ✓ Verified | 
| **AI Monitoring** | 6.1 (26 reviews) | Feature Not Available | 

#### Management Tools

| Feature | Freshservice | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Ticket Assignment** | 9.0 (341 reviews) ✓ Verified | 8.5 (176 reviews) ✓ Verified | 
| **Standardization** | 8.9 (331 reviews) | 8.5 (174 reviews) ✓ Verified | 
| **Lifecycle Visualization** | 8.5 (295 reviews) ✓ Verified | 8.3 (163 reviews) ✓ Verified | 

#### Generative AI

| Feature | Freshservice | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **AI Text Generation** | 7.8 (137 reviews) | Feature Not Available | 
| **AI Text Summarization** | 7.8 (136 reviews) | Feature Not Available | 

#### Agentic AI - Incident Management

| Feature | Freshservice | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Autonomous Task Execution** | 5.6 (6 reviews) | Feature Not Available | 
| **Multi-step Planning** | 5.6 (6 reviews) | Feature Not Available | 
| **Cross-system Integration** | 5.8 (6 reviews) | Feature Not Available | 
| **Adaptive Learning** | 7.0 (5 reviews) | Feature Not Available | 
| **Natural Language Interaction** | 6.3 (5 reviews) | Feature Not Available | 
| **Proactive Assistance** | 7.0 (5 reviews) | Feature Not Available | 
| **Decision Making** | 7.0 (5 reviews) | Feature Not Available | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **SolarWinds IT Incident Response (Squadcast)** | N/A | N/A |

#### Asset Inventory

| Feature | Freshservice | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | Not enough data | 
| **Software Asset Inventory** | Not enough data | Not enough data | 
| **Cloud Asset Inventory** | Not enough data | Not enough data | 
| **Mobile Asset Inventory** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshservice | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Freshservice | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | Freshservice | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Central Dashboard** | Not enough data | Not enough data | 
| **Asset Policy Management** | Not enough data | Not enough data | 
| **Risk Management** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 6.9/10 | 153 |
| **SolarWinds IT Incident Response (Squadcast)** | N/A | N/A |

#### Generative AI

| Feature | Freshservice | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **AI Text Summarization** | 7.2 (76 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Freshservice | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Knowledge Base** | 8.4 (140 reviews) | Not enough data | 
| **Searchable Articles** | 8.7 (134 reviews) | Not enough data | 
| **Community Forums** | 7.1 (113 reviews) | Not enough data | 
| **Mobile Optimization** | 7.6 (115 reviews) | Not enough data | 
| **Personalization** | 8.2 (134 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Freshservice | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Branding** | 8.5 (135 reviews) | Not enough data | 
| **Automation** | 8.7 (140 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.1 (108 reviews) | Not enough data | 
| **Integrations** | 8.1 (130 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Freshservice | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Autonomous Task Execution** | 6.0 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 5.3 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 5.3 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 5.0 (5 reviews) | Not enough data | 
| **Decision Making** | 5.3 (5 reviews) | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 7.1/10 | 70 |
| **SolarWinds IT Incident Response (Squadcast)** | N/A | N/A |

#### Generative AI

| Feature | Freshservice | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **AI Text Generation** | 7.7 (70 reviews) | Feature Not Available | 

#### Agentic AI - IT Alerting

| Feature | Freshservice | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | 7.0 (5 reviews) | Feature Not Available | 
| **Cross-system Integration** | 7.0 (5 reviews) | Feature Not Available | 
| **Adaptive Learning** | 7.0 (5 reviews) | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | 7.0 (5 reviews) | Feature Not Available | 
| **Decision Making** | 7.0 (5 reviews) | Feature Not Available | 

### AI SRE Tools

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **SolarWinds IT Incident Response (Squadcast)** | N/A | N/A |

#### Reliability Objectives & Service Operations - AI SRE Tools

| Feature | Freshservice | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Intelligent On-Call Workflows** | Not enough data | Not enough data | 
| **Error Budget Tracking** | Not enough data | Not enough data | 
| **SLI & SLO Management** | Not enough data | Not enough data | 
| **Service Health Modeling & Reporting** | Not enough data | Not enough data | 

#### AI Detection & Signal Quality - AI SRE Tools

| Feature | Freshservice | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Cross-Telemetry Correlation** | Not enough data | Not enough data | 
| **Change-Aware Detection** | Not enough data | Not enough data | 
| **Adaptive Anomaly Detection** | Not enough data | Not enough data | 
| **Alert Correlation & Noise Reduction** | Not enough data | Not enough data | 

#### Investigation & Root Cause Analysis - AI SRE Tools

| Feature | Freshservice | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Guided Incident Investigation** | Not enough data | Not enough data | 
| **Live Debugging in Production** | Not enough data | Not enough data | 
| **AI Root Cause Analysis** | Not enough data | Not enough data | 
| **Runtime-Verified Root Cause Analysis** | Not enough data | Not enough data | 

#### Automation & Platform Controls - AI SRE Tools

| Feature | Freshservice | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Automated Runbook & Workflow Execution** | Not enough data | Not enough data | 
| **Human-in-the-Loop Remediation** | Not enough data | Not enough data | 
| **Integration, APIs & Secure Access Controls** | Not enough data | Not enough data | 
| **AI-Assisted Code Fix Generation** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.0/10 | 844 |
| **SolarWinds IT Incident Response (Squadcast)** | N/A | N/A |

#### Incident Management

| Feature | Freshservice | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Automate Ticket Routing** | 9.1 (737 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.9 (737 reviews) | Not enough data | 
| **Ticket Notifications** | 9.0 (796 reviews) | Not enough data | 
| **Knowledge Base** | 8.6 (729 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.6 (695 reviews) | Not enough data | 

#### Reporting

| Feature | Freshservice | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Dashboards** | 8.6 (775 reviews) | Not enough data | 
| **Time Tracking** | 8.2 (639 reviews) | Not enough data | 
| **Surveys** | 8.2 (615 reviews) | Not enough data | 

#### Access & Usability

| Feature | Freshservice | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Mobile** | 8.4 (701 reviews) | Not enough data | 
| **Self Service** | 8.9 (728 reviews) | Not enough data | 
| **Active Directory** | 8.5 (550 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.6 (562 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Freshservice | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 6.7 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 7.1 (8 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 6.7 (8 reviews) | Not enough data | 
| **Decision Making** | 6.7 (8 reviews) | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.2/10 | 364 |
| **SolarWinds IT Incident Response (Squadcast)** | N/A | N/A |

#### Analysis

| Feature | Freshservice | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Threat Detection** | 7.5 (173 reviews) | Not enough data | 

#### Platform

| Feature | Freshservice | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Unified Communications Platform** | 8.3 (232 reviews) | Not enough data | 
| **Remote Access** | 8.2 (212 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.7 (255 reviews) | Not enough data | 
| **Asset Tracking** | 8.4 (283 reviews) | Not enough data | 
| **IT Knowledge Management** | 8.7 (315 reviews) | Not enough data | 

#### Security

| Feature | Freshservice | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Endpoint Protection** | 7.8 (178 reviews) | Not enough data | 
| **Patch Management** | 7.0 (107 reviews) | Not enough data | 
| **Disaster Recovery** | 7.5 (166 reviews) | Not enough data | 
| **Service Management** | 8.9 (283 reviews) | Not enough data | 
| **Workflow Management** | 8.8 (286 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | Freshservice | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Incident Management Software](https://www.g2.com/categories/incident-management)

**Unique to Freshservice (6):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Configuration Management Tools](https://www.g2.com/categories/configuration-management), [Service Desk Software](https://www.g2.com/categories/service-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to SolarWinds IT Incident Response (Squadcast) (1):** [ AI SRE Tools Software](https://www.g2.com/categories/ai-sre-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | Freshservice | SolarWinds IT Incident Response (Squadcast) | 
|---|---|---|
| **Small-Business** | 17.7% | 40.7% | 
| **Mid-Market** | 61.8% | 49.8% | 
| **Enterprise** | 20.5% | 9.4% | 

### By Industry

#### Freshservice

- **Information Technology and Services:** 19.9%
- **Computer Software:** 5.5%
- **Construction:** 4.5%
- **Financial Services:** 3.5%
- **Education Management:** 3.5%
- **Hospital & Health Care:** 3.4%
- **Retail:** 3.1%
- **Computer & Network Security:** 2.6%
- **Non-Profit Organization Management:** 2.3%
- **Marketing and Advertising:** 2.0%
- **Other:** 49.6%

#### SolarWinds IT Incident Response (Squadcast)

- **Information Technology and Services:** 28.0%
- **Computer Software:** 20.8%
- **Financial Services:** 8.8%
- **Logistics and Supply Chain:** 5.9%
- **Computer & Network Security:** 5.2%
- **Telecommunications:** 2.3%
- **Information Services:** 2.0%
- **E-Learning:** 2.0%
- **Marketing and Advertising:** 2.0%
- **Insurance:** 2.0%
- **Other:** 21.2%

---
## Alternatives

### Alternatives to Freshservice

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4591 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1904 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1221 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6997 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (967 reviews)

### Alternatives to SolarWinds IT Incident Response (Squadcast)

- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (967 reviews)
- [Opsgenie](https://www.g2.com/products/opsgenie/reviews) — 4.2/5 stars (54 reviews)
- [xMatters](https://www.g2.com/products/xmatters/reviews) — 4.5/5 stars (789 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1904 reviews)
- [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (328 reviews)
- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1365 reviews)
- [Xurrent IMR](https://www.g2.com/products/xurrent-imr/reviews) — 4.5/5 stars (183 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (725 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4591 reviews)

---
## Top Discussions

### Freshservice

- Title: [How has your experience been with Freshservice support?](https://www.g2.com/discussions/how-has-your-experience-been-with-freshservice-support) — 12 comments, 1 upvote
  > **Top comment:** "So far, great.  I've only worked with them twice, but both times the answer came back within 24 hours."
- Title: [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) — 3 comments, 1 upvote
  > **Top comment:** "We use it as a ticketing tool that helps us manage requests and assign them to specified employees for resolution. It also helps us track our service..."
- Title: [Whats the best way to populate our inventory?](https://www.g2.com/discussions/whats-the-best-way-to-populate-our-inventory) — 3 comments, 1 upvote
  > **Top comment:** "Hello, honestly that was the only thing I had issue with Fresh Service, there are different ways to do inventory on it, but none are perfect.
Option 1 using..."
- Title: [will you have an on premise solution?](https://www.g2.com/discussions/26729-will-you-have-an-on-premise-solution) — 2 comments, 1 upvote
  > **Top comment:** "No Sergio, we are purely a SAAS Application. But the Security concerns of On.Prem Apps are 100% resolved in Freshworks Ecosystem. As we are hosted on AWS..."
- Title: [Can we have access to our database to do some development](https://www.g2.com/discussions/24919-can-we-have-access-to-our-database-to-do-some-development) — 2 comments, 1 upvote
  > **Top comment:** "Freshservice definitely has API hooks into the Google environment.  There are also several in-app ways to create automation but you may not be able to modify..."

### SolarWinds IT Incident Response (Squadcast)

- Title: [What is SquadCast?](https://www.g2.com/discussions/squadcast-what-is-squadcast) — 2 comments
  > **Top comment:** "On-call, Incident alerting and Response system."
- Title: [Would Squadcast integrate well with existing tools like Slack, Jira, and AWS CloudWatch?](https://www.g2.com/discussions/would-squadcast-integrate-well-with-existing-tools-like-slack-jira-and-aws-cloudwatch) — 1 comment, 1 upvote
  > **Top comment:** "<p>Welcome any feedback, positive or negative!</p>"
- Title: [How much does SquadCast cost?](https://www.g2.com/discussions/how-much-does-squadcast-cost) — 1 comment *(includes official response)*
  > **Top comment:** "Squadcast is competitively priced as compared to competitors. Our platform is an "Integrated Reliability Management Platform" with capabilities including..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshservice-vs-solarwinds-it-incident-response-squadcast)