# Freshservice vs ManageEngine ServiceDesk Plus Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Freshservice excels in user satisfaction, boasting a significantly higher overall rating compared to ManageEngine ServiceDesk Plus. Users appreciate its intuitive interface and features like ticket categories and SLAs, which enhance organization and time management.
- **Users say** that Freshservice offers a smoother implementation process, with many highlighting the clear documentation and onboarding support that make setting up a professional help desk straightforward. In contrast, some ManageEngine users mention that while it is highly customizable, the need for custom coding can complicate the setup.
- **Reviewers mention** that Freshservice provides superior support quality, with a score reflecting its responsiveness and helpfulness. Users have noted that the integration capabilities with existing systems are seamless, enhancing their overall experience.
- **According to verified reviews** , ManageEngine ServiceDesk Plus is praised for its flexibility and rich configuration options, making it a strong choice for organizations that require extensive customization. However, some users feel that this flexibility comes at the cost of a steeper learning curve.
- **G2 reviewers highlight** that Freshservice's automation features, such as ticket routing and prioritization, significantly improve efficiency for support teams. Users have found these tools invaluable for managing workloads effectively, while ManageEngine users appreciate its ticket management but note that it can be less intuitive.
- **Users report** that both products serve the mid-market well, but Freshservice stands out with a more accessible entry-level price, making it a more attractive option for smaller businesses looking to implement IT service management without a hefty investment.



| | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 1,335 | 249 | 
| **Largest Market Segment** | Mid-Market (61.9% of reviews) | Mid-Market (59.8% of reviews) | 
| **Entry Level Price** | $19.00 | Starts at $1195  (For 10 technicians annually) | 

---
## Top Pros & Cons

### Freshservice

Pros:
- Ease of Use (229 reviews)
- Features (116 reviews)

Cons:
- Missing Features (83 reviews)
- Limited Features (56 reviews)

### ManageEngine ServiceDesk Plus

Pros:
- Ease of Use (9 reviews)
- Features (8 reviews)

Cons:
- Complexity (4 reviews)
- Complex Setup (4 reviews)

---
## Ratings Comparison
| Rating | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|
  | **Meets Requirements** | 8.9 (1184 reviews) | 8.6 (221 reviews) | 
  | **Ease of Use** | 9.2 (1189 reviews) | 8.5 (221 reviews) | 
  | **Ease of Setup** | 8.8 (974 reviews) | 8.1 (162 reviews) | 
  | **Ease of Admin** | 9.0 (958 reviews) | 8.4 (159 reviews) | 
  | **Quality of Support** | 9.0 (1144 reviews) | 8.1 (205 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (933 reviews) | 8.3 (151 reviews) | 
  | **Product Direction (% positive)** | 9.5 (1167 reviews) | 8.1 (213 reviews) | 

---
## Pricing

### Freshservice

#### Entry-Level Pricing

Plan: STARTER

Price: $19.00

Description: For getting started

Key Features:
- Incident Management
- Knowledge Base
- Self Service Portal

[Browse all 3 editions](https://www.g2.com/products/freshservice/pricing)

#### Free Trial

Yes

### ManageEngine ServiceDesk Plus

#### Entry-Level Pricing

Plan: Standard Edition help desk module

Price: Starts at $1195  (For 10 technicians annually)

Description: The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!

Key Features:
- Self service portal
- Incident management
- Active Directory integration

[Browse all 3 editions](https://www.g2.com/products/manageengine-servicedesk-plus/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | 8.1/10 | 38 |

#### Ticket and Case Management

| Feature | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.5 (32 reviews) | 
| **Ticket response user experience** | Not enough data | 8.7 (33 reviews) | 
| **Workflow** | Not enough data | 8.7 (33 reviews) | 
| **Response Automation** | Not enough data | 8.9 (32 reviews) | 
| **SLA Management** | Not enough data | 8.4 (33 reviews) | 
| **Attachments/Screencasts** | Not enough data | 8.5 (33 reviews) | 
| **Ticket Collaboration** | Not enough data | 8.6 (32 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.1 (31 reviews) | 

#### Generative AI

| Feature | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.8 (13 reviews) | 
| **AI Text Summarization** | Not enough data | 6.9 (13 reviews) | 

#### Agentic AI - Help Desk

| Feature | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.4 (32 reviews) | 
| **Email to Case** | Not enough data | 9.1 (33 reviews) | 
| **Chat/Live Support** | Not enough data | 7.9 (27 reviews) | 
| **Social Integration** | Not enough data | 7.1 (24 reviews) | 
| **Voice** | Not enough data | 6.5 (24 reviews) | 

#### Platform

| Feature | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.5 (28 reviews) | 
| **Customization ** | Not enough data | 7.9 (32 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.5 (34 reviews) | 
| **Integration** | Not enough data | 7.8 (31 reviews) | 
| **Reporting** | Not enough data | 8.2 (34 reviews) | 
| **Dashboards** | Not enough data | 8.3 (33 reviews) | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.4/10 | 447 |
| **ManageEngine ServiceDesk Plus** | 8.7/10 | 47 |

#### Administration

| Feature | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Change Management** | 8.6 (324 reviews) ✓ Verified | 8.8 (39 reviews) ✓ Verified | 
| **Asset Management** | 8.4 (351 reviews) ✓ Verified | 8.8 (38 reviews) ✓ Verified | 
| **Reports & Analytics** | 8.3 (375 reviews) ✓ Verified | 8.9 (39 reviews) ✓ Verified | 

#### Service Desk

| Feature | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Help Desk** | 9.5 (410 reviews) ✓ Verified | 9.2 (42 reviews) ✓ Verified | 
| **Incident Reports** | 9.1 (377 reviews) ✓ Verified | 8.9 (41 reviews) ✓ Verified | 
| **Process Workflow** | 8.8 (373 reviews) ✓ Verified | 8.9 (41 reviews) ✓ Verified | 

#### Management

| Feature | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Reporting** | 8.5 (313 reviews) ✓ Verified | 8.6 (38 reviews) ✓ Verified | 
| **Administration Console** | 8.9 (320 reviews) ✓ Verified | 8.6 (35 reviews) ✓ Verified | 
| **Access Management** | 8.8 (283 reviews) ✓ Verified | 8.6 (35 reviews) ✓ Verified | 
| **Asset Management** | 8.5 (290 reviews) ✓ Verified | 8.7 (36 reviews) ✓ Verified | 
| **Policy Dictation** | 8.1 (228 reviews) ✓ Verified | 8.1 (34 reviews) ✓ Verified | 

#### Functionality

| Feature | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Ticketing System** | 9.5 (343 reviews) ✓ Verified | 9.1 (39 reviews) ✓ Verified | 
| **Performance Logging** | 8.7 (269 reviews) ✓ Verified | 8.5 (38 reviews) ✓ Verified | 
| **Alerting** | 8.7 (267 reviews) ✓ Verified | 8.8 (36 reviews) ✓ Verified | 
| **Automation** | 8.8 (310 reviews) ✓ Verified | 8.5 (39 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 6.9 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (13 reviews) | Not enough data | 
| **Adaptive Learning** | 7.4 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (7 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (9 reviews) | Not enough data | 
| **Decision Making** | 8.0 (9 reviews) | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 7.4/10 | 368 |
| **ManageEngine ServiceDesk Plus** | 8.4/10 | 34 |

#### Monitoring

| Feature | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Constant Monitoring** | 8.3 (267 reviews) ✓ Verified | 8.9 (29 reviews) ✓ Verified | 
| **Timely Alerts** | 8.6 (303 reviews) ✓ Verified | 9.2 (30 reviews) ✓ Verified | 
| **TIcket Accuracy** | 8.8 (320 reviews) ✓ Verified | 9.1 (31 reviews) ✓ Verified | 
| **AI Monitoring** | 6.1 (26 reviews) | 6.4 (6 reviews) | 

#### Management Tools

| Feature | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Ticket Assignment** | 9.0 (341 reviews) ✓ Verified | 9.2 (32 reviews) ✓ Verified | 
| **Standardization** | 8.9 (331 reviews) | 8.7 (30 reviews) ✓ Verified | 
| **Lifecycle Visualization** | 8.5 (295 reviews) ✓ Verified | 8.9 (29 reviews) ✓ Verified | 

#### Generative AI

| Feature | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **AI Text Generation** | 7.8 (137 reviews) | 7.6 (12 reviews) | 
| **AI Text Summarization** | 7.8 (136 reviews) | 7.6 (12 reviews) | 

#### Agentic AI - Incident Management

| Feature | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Autonomous Task Execution** | 5.6 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 5.6 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 5.8 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 7.0 (5 reviews) | Not enough data | 
| **Decision Making** | 7.0 (5 reviews) | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Asset Inventory

| Feature | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | Not enough data | 
| **Software Asset Inventory** | Not enough data | Not enough data | 
| **Cloud Asset Inventory** | Not enough data | Not enough data | 
| **Mobile Asset Inventory** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Central Dashboard** | Not enough data | Not enough data | 
| **Asset Policy Management** | Not enough data | Not enough data | 
| **Risk Management** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 6.9/10 | 153 |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Generative AI

| Feature | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **AI Text Summarization** | 7.2 (76 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Knowledge Base** | 8.4 (140 reviews) | Not enough data | 
| **Searchable Articles** | 8.7 (134 reviews) | Not enough data | 
| **Community Forums** | 7.1 (113 reviews) | Not enough data | 
| **Mobile Optimization** | 7.6 (115 reviews) | Not enough data | 
| **Personalization** | 8.2 (134 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Branding** | 8.5 (135 reviews) | Not enough data | 
| **Automation** | 8.7 (140 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.1 (108 reviews) | Not enough data | 
| **Integrations** | 8.1 (130 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Autonomous Task Execution** | 6.0 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 5.3 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 5.3 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 5.0 (5 reviews) | Not enough data | 
| **Decision Making** | 5.3 (5 reviews) | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 7.1/10 | 70 |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Generative AI

| Feature | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **AI Text Generation** | 7.7 (70 reviews) | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 7.0 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.0 (5 reviews) | Not enough data | 
| **Decision Making** | 7.0 (5 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.0/10 | 844 |
| **ManageEngine ServiceDesk Plus** | 8.2/10 | 113 |

#### Incident Management

| Feature | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Automate Ticket Routing** | 9.1 (737 reviews) | 8.7 (95 reviews) | 
| **Ticket Prioritization** | 8.9 (737 reviews) | 8.6 (95 reviews) | 
| **Ticket Notifications** | 9.0 (796 reviews) | 8.8 (99 reviews) | 
| **Knowledge Base** | 8.6 (729 reviews) | 7.9 (91 reviews) | 
| **Knowledge Base/Ticket Integration** | 8.6 (695 reviews) | 8.1 (89 reviews) | 

#### Reporting

| Feature | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Dashboards** | 8.6 (775 reviews) | 8.3 (95 reviews) | 
| **Time Tracking** | 8.2 (639 reviews) | 8.5 (86 reviews) | 
| **Surveys** | 8.2 (615 reviews) | 8.0 (74 reviews) | 

#### Access & Usability

| Feature | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Mobile** | 8.4 (701 reviews) | 7.2 (75 reviews) | 
| **Self Service** | 8.9 (728 reviews) | 8.1 (81 reviews) | 
| **Active Directory** | 8.5 (550 reviews) | 8.6 (91 reviews) | 
| **Multi-Channel Access** | 8.6 (562 reviews) | 7.9 (69 reviews) | 

#### Agentic AI - Service Desk

| Feature | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 6.7 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 7.1 (8 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 6.7 (8 reviews) | Not enough data | 
| **Decision Making** | 6.7 (8 reviews) | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.2/10 | 364 |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Analysis

| Feature | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Threat Detection** | 7.5 (173 reviews) | Not enough data | 

#### Platform

| Feature | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Unified Communications Platform** | 8.3 (232 reviews) | Not enough data | 
| **Remote Access** | 8.2 (212 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.7 (255 reviews) | Not enough data | 
| **Asset Tracking** | 8.4 (283 reviews) | Not enough data | 
| **IT Knowledge Management** | 8.7 (315 reviews) | Not enough data | 

#### Security

| Feature | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Endpoint Protection** | 7.8 (178 reviews) | Not enough data | 
| **Patch Management** | 7.0 (107 reviews) | Not enough data | 
| **Disaster Recovery** | 7.5 (166 reviews) | Not enough data | 
| **Service Management** | 8.9 (283 reviews) | Not enough data | 
| **Workflow Management** | 8.8 (286 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to Freshservice (5):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Configuration Management Tools](https://www.g2.com/categories/configuration-management), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)



---
## Reviewer Demographics

### By Company Size

| Segment | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Small-Business** | 17.6% | 8.7% | 
| **Mid-Market** | 61.9% | 59.8% | 
| **Enterprise** | 20.5% | 31.5% | 

### By Industry

#### Freshservice

- **Information Technology and Services:** 19.8%
- **Computer Software:** 5.5%
- **Construction:** 4.5%
- **Financial Services:** 3.5%
- **Education Management:** 3.5%
- **Hospital & Health Care:** 3.5%
- **Retail:** 3.1%
- **Computer & Network Security:** 2.6%
- **Non-Profit Organization Management:** 2.4%
- **Marketing and Advertising:** 2.0%
- **Other:** 49.7%

#### ManageEngine ServiceDesk Plus

- **Information Technology and Services:** 18.8%
- **Hospital & Health Care:** 5.0%
- **Financial Services:** 5.0%
- **Oil & Energy:** 4.2%
- **Computer & Network Security:** 2.9%
- **Health, Wellness and Fitness:** 2.9%
- **Computer Software:** 2.5%
- **Education Management:** 2.5%
- **Non-Profit Organization Management:** 2.1%
- **Hospitality:** 2.1%
- **Other:** 52.1%

---
## Alternatives

### Alternatives to Freshservice

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (982 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4307 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (748 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1160 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (954 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)

### Alternatives to ManageEngine ServiceDesk Plus

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (982 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (748 reviews)
- [SolarWinds Web Help Desk](https://www.g2.com/products/solarwinds-web-help-desk/reviews) — 3.9/5 stars (60 reviews)
- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (582 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1160 reviews)
- [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 3.9/5 stars (228 reviews)

---
## Top Discussions

### Freshservice

- Title: [How has your experience been with Freshservice support?](https://www.g2.com/discussions/how-has-your-experience-been-with-freshservice-support) — 12 comments, 1 upvote
  > **Top comment:** "So far, great.  I've only worked with them twice, but both times the answer came back within 24 hours."
- Title: [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) — 3 comments, 1 upvote
  > **Top comment:** "We use it as a ticketing tool that helps us manage requests and assign them to specified employees for resolution. It also helps us track our service..."
- Title: [Whats the best way to populate our inventory?](https://www.g2.com/discussions/whats-the-best-way-to-populate-our-inventory) — 3 comments, 1 upvote
  > **Top comment:** "Hello, honestly that was the only thing I had issue with Fresh Service, there are different ways to do inventory on it, but none are perfect.
Option 1 using..."
- Title: [will you have an on premise solution?](https://www.g2.com/discussions/26729-will-you-have-an-on-premise-solution) — 2 comments, 1 upvote
  > **Top comment:** "No Sergio, we are purely a SAAS Application. But the Security concerns of On.Prem Apps are 100% resolved in Freshworks Ecosystem. As we are hosted on AWS..."
- Title: [Can we have access to our database to do some development](https://www.g2.com/discussions/24919-can-we-have-access-to-our-database-to-do-some-development) — 2 comments, 1 upvote
  > **Top comment:** "Freshservice definitely has API hooks into the Google environment.  There are also several in-app ways to create automation but you may not be able to modify..."

### ManageEngine ServiceDesk Plus

- Title: [What is ManageEngine ServiceDesk Plus used for?](https://www.g2.com/discussions/what-is-manageengine-servicedesk-plus-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshservice-vs-manageengine-servicedesk-plus)