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Compare Freshservice and Incident IQ 
Featured Products
At a Glance
Market Segments
Mid-Market (62.1% of reviews)
Mid-Market (51.2% of reviews)
Entry-Level Pricing
$19.00
No pricing available
Freshservice
Star Rating
(1,308)4.6 out of 5
Market Segments
Mid-Market (62.1% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansIncident IQ
Star Rating
(218)4.6 out of 5
Market Segments
Mid-Market (51.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Incident IQSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshservice excels in overall user satisfaction, reflected in its significantly higher G2 Score compared to Incident IQ. Users appreciate its intuitive interface and the ability to streamline customer support processes, making it a preferred choice for many organizations.
- According to verified reviews, Freshservice has a robust feature set that allows for the consolidation of multiple applications into one platform. Users have noted that this versatility is particularly beneficial for supporting various departments beyond just IT, enhancing overall operational efficiency.
- Users say that Freshservice offers a smoother implementation experience, with many highlighting the intuitive onboarding wizard that simplifies the setup process. In contrast, while Incident IQ has its strengths, it lacks the same level of user-friendly onboarding, which can lead to a steeper learning curve for new users.
- Reviewers mention that Freshservice provides excellent support quality, with a score that reflects its commitment to customer service. Users have praised the platform for its responsive support team and the comprehensive resources available, which help resolve issues quickly.
- According to recent feedback, Incident IQ shines in its ability to integrate ticketing and asset management systems, which users find particularly helpful in reducing human error through automation. This feature is a strong point for departments looking to streamline their workflows.
- G2 reviewers highlight that while both platforms have similar star ratings, the volume of reviews for Freshservice indicates a more reliable consensus on its performance. With over 1,200 reviews, users feel more confident in the feedback regarding Freshservice, whereas Incident IQ's lower review count may not fully capture the user experience.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
Incident IQ
No pricing availableFree Trial
Freshservice
Free Trial is available
Incident IQ
No trial information availableRatings
Meets Requirements
8.9
1,168
9.0
202
Ease of Use
9.2
1,171
8.9
204
Ease of Setup
8.8
954
8.9
99
Ease of Admin
9.0
957
9.0
105
Quality of Support
9.0
1,128
9.1
185
Has the product been a good partner in doing business?
9.1
932
9.4
101
Product Direction (% positive)
9.5
1,155
9.4
199
Features by Category
Ticket and Case Management
Not enough data
8.8
91
Not enough data
8.8
91
Not enough data
8.9
92
Not enough data
8.9
83
Not enough data
8.7
66
Not enough data
9.0
91
Not enough data
9.0
89
Not enough data
8.8
75
Generative AI
Not enough data
7.8
26
Not enough data
7.8
26
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.7
81
Not enough data
8.6
74
Not enough data
7.9
46
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
8.0
63
Not enough data
8.7
79
Not enough data
8.6
83
Not enough data
9.0
84
Not enough data
8.5
80
Not enough data
8.9
84
Administration
8.6
320
|
Verified
Not enough data
8.4
345
|
Verified
Not enough data
8.4
373
|
Verified
Not enough data
Service Desk
9.4
401
|
Verified
Not enough data
9.1
376
|
Verified
Not enough data
8.8
369
|
Verified
Not enough data
Management
8.5
311
|
Verified
Not enough data
8.9
318
|
Verified
Not enough data
8.8
282
|
Verified
Not enough data
8.5
286
|
Verified
Not enough data
8.2
229
|
Verified
Not enough data
Functionality
9.4
333
|
Verified
Not enough data
8.7
270
|
Verified
Not enough data
8.7
267
|
Verified
Not enough data
8.8
303
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
8.1
8
Not enough data
7.2
9
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.5
8
Not enough data
8.1
8
Not enough data
8.1
9
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
HR Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.3
267
|
Verified
Not enough data
8.6
303
|
Verified
Not enough data
8.8
320
|
Verified
Not enough data
6.1
25
Not enough data
Management Tools
9.1
341
|
Verified
Not enough data
8.9
331
Not enough data
8.5
295
|
Verified
Not enough data
Generative AI
7.8
136
Not enough data
7.8
135
Not enough data
Agentic AI - Incident Management
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Asset Inventory
Not enough data
9.2
95
Not enough data
8.7
72
Not enough data
8.6
65
Not enough data
8.5
77
Not enough data
8.7
74
Generative AI
Not enough data
8.1
26
Not enough data
8.1
26
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
9.0
89
Not enough data
8.7
74
Not enough data
8.4
55
Not enough data
8.9
87
Generative AI
7.2
75
Not enough data
Self-Service Experience
8.4
137
Not enough data
8.7
132
Not enough data
7.1
112
Not enough data
7.6
114
Not enough data
8.2
133
Not enough data
Self-Service Platform
8.5
134
Not enough data
8.7
138
Not enough data
7.1
107
Not enough data
8.1
129
Not enough data
Agentic AI - Customer Self-Service
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Not enough data
Generative AI
7.7
70
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Incident Management
9.1
736
9.0
119
8.9
739
8.9
111
9.0
793
8.9
121
8.6
729
8.4
114
8.6
693
8.4
108
Reporting
8.6
774
8.9
119
8.2
637
8.7
103
8.2
616
8.5
90
Access & Usability
8.4
702
8.0
104
8.9
725
8.5
106
8.5
550
8.6
103
8.7
562
8.6
89
Agentic AI - Service Desk
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
Analysis
7.6
175
Not enough data
Platform
8.3
231
Not enough data
8.2
214
Not enough data
8.7
257
Not enough data
8.4
285
Not enough data
8.7
317
Not enough data
Security
7.8
180
Not enough data
7.0
109
Not enough data
7.5
168
Not enough data
8.9
285
Not enough data
8.8
288
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshservice and Incident IQ are categorized as Service Desk
Unique Categories
Freshservice is categorized as IT Service Management (ITSM) Tools, IT Alerting, Incident Management, Enterprise IT Management, and Customer Self-Service
Incident IQ is categorized as HR Service Delivery, IT Asset Management, School Management, and Help Desk
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Incident IQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.7%
Computer Software
5.5%
Construction
4.5%
Education Management
3.6%
Hospital & Health Care
3.4%
Other
63.3%
Primary/Secondary Education
38.6%
Information Technology and Services
22.8%
Education Management
21.4%
Computer Software
2.3%
Telecommunications
1.9%
Other
13.0%
Alternatives
Discussions
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
How are you priced?
2 Comments
Official Response from Incident IQ
Incident IQ is priced based on student enrollment, creating a price point that is accessible for districts of all sizes. Read more
Do you integrate with single sign-on providers?
2 Comments
Official Response from Incident IQ
Yes. Incident IQ currently integrates with Google SSO, Azure, and Microsoft Local AD. Integrations with further SSO providers will be released in the near...Read more
Do you have a mobile app?
1 Comment
Official Response from Incident IQ
Yes. Incident IQ features a native mobile app, built for iOS and Android. Read more
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