1. [Home](https://www.g2.com/) 2. ... 3. [School Management Software](https://www.g2.com/categories/school-management-software) 4. [Incident IQ Discussions](https://www.g2.com/products/incident-iq/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_07a105649b67ac0bce18d7fedafa94ef/incident-iq.png "Product Avatar Image") ](/products/incident-iq/reviews) [ Incident IQ ](/products/incident-iq/reviews) (221)4.6/5 Incident IQ is a workflow management solution built by K-12, exclusively for K-12. Headquartered in Atlanta, GA, Incident IQ is 170+ strong and made up of former educators, K-12 IT technicians, and district leadership. Our platform is designed to specifically meet the unique IT needs we experienced firsthand in our classrooms and districts. With thousands of learning devices spread throughout student homes, bare-bones ticketing and inventory solutions will no longer suffice. K-12 IT support teams need tools that are built for the job. From help desk ticketing and asset management to HR and Facility workflow management, Incident IQ has revolutionized how K-12 school districts provide and manage services. Our results speak for themselves: 98% of customers renew their Incident IQ subscription every year. Check out our content below to see our platform in action! Show More * * * ### 73.0 Nps Score Already have Incident IQ? ### All Incident IQ Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 2 years ago More Options - [ # What is Incident IQ used for? ](/discussions/what-is-incident-iq-used-for) What is Incident IQ used for? [ HR Service Delivery Software ](https://www.g2.com/tags/hr-service-delivery-software)[ IT Asset Management Software ](https://www.g2.com/tags/it-asset-management-software)[ school management software ](https://www.g2.com/tags/school-management-software)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software) [ help desk software ](https://www.g2.com/tags/help-desk-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Incident+IQ+questions+and+get+answers+from+expert+users+in+our+Incident+IQ+Discussions+section.&title=Incident+IQ+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-iq%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Incident+IQ+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-iq%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-iq%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Incident+IQ+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-iq%2Fdiscuss%0aAsk+Incident+IQ+questions+and+get+answers+from+expert+users+in+our+Incident+IQ+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Incident+IQ+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-iq%2Fdiscuss%0aAsk+Incident+IQ+questions+and+get+answers+from+expert+users+in+our+Incident+IQ+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 4 years ago More Options - [ # Incident IQ! ](/discussions/incident-iq) We use Incident IQ as a ticketing system here at our School and Church and it helps us stay organized and make sure we can adequately get to every staff member in a timely fashion. It also allows us to log any issues and creates a database of ongoing or big issues we can refer to at any time,... [Read more](/discussions/incident-iq) [ HR Service Delivery Software ](https://www.g2.com/tags/hr-service-delivery-software)[ IT Asset Management Software ](https://www.g2.com/tags/it-asset-management-software)[ school management software ](https://www.g2.com/tags/school-management-software)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software) [ help desk software ](https://www.g2.com/tags/help-desk-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Incident+IQ+questions+and+get+answers+from+expert+users+in+our+Incident+IQ+Discussions+section.&title=Incident+IQ+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-iq%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Incident+IQ+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-iq%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-iq%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Incident+IQ+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-iq%2Fdiscuss%0aAsk+Incident+IQ+questions+and+get+answers+from+expert+users+in+our+Incident+IQ+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Incident+IQ+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-iq%2Fdiscuss%0aAsk+Incident+IQ+questions+and+get+answers+from+expert+users+in+our+Incident+IQ+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 4 years ago More Options - [ # Duplicate user entries ](/discussions/duplicate-user-entries) Is there a way to remove duplicate user creations in IQ that are not entered correctly without individual user removal? [ HR Service Delivery Software ](https://www.g2.com/tags/hr-service-delivery-software)[ IT Asset Management Software ](https://www.g2.com/tags/it-asset-management-software)[ school management software ](https://www.g2.com/tags/school-management-software)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software) [ help desk software ](https://www.g2.com/tags/help-desk-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Incident+IQ+questions+and+get+answers+from+expert+users+in+our+Incident+IQ+Discussions+section.&title=Incident+IQ+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-iq%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Incident+IQ+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-iq%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-iq%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Incident+IQ+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-iq%2Fdiscuss%0aAsk+Incident+IQ+questions+and+get+answers+from+expert+users+in+our+Incident+IQ+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Incident+IQ+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-iq%2Fdiscuss%0aAsk+Incident+IQ+questions+and+get+answers+from+expert+users+in+our+Incident+IQ+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 7 years ago More Options - [ # Do you integrate with single sign-on providers? ](/discussions/single-sign-on-29459c42-b783-4770-b101-78b086e21ff2) Single sign-on [ Service Desk Software ](https://www.g2.com/tags/service-desk-software) * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Incident+IQ+questions+and+get+answers+from+expert+users+in+our+Incident+IQ+Discussions+section.&title=Incident+IQ+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-iq%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Incident+IQ+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-iq%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-iq%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Incident+IQ+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-iq%2Fdiscuss%0aAsk+Incident+IQ+questions+and+get+answers+from+expert+users+in+our+Incident+IQ+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Incident+IQ+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-iq%2Fdiscuss%0aAsk+Incident+IQ+questions+and+get+answers+from+expert+users+in+our+Incident+IQ+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 7 years ago More Options - [ # How are you priced? ](/discussions/pricing-9501a2c9-7a56-4af9-9520-ad33da5df8e7) Pricing [ Service Desk Software ](https://www.g2.com/tags/service-desk-software) * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Incident+IQ+questions+and+get+answers+from+expert+users+in+our+Incident+IQ+Discussions+section.&title=Incident+IQ+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-iq%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Incident+IQ+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-iq%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-iq%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Incident+IQ+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-iq%2Fdiscuss%0aAsk+Incident+IQ+questions+and+get+answers+from+expert+users+in+our+Incident+IQ+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Incident+IQ+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-iq%2Fdiscuss%0aAsk+Incident+IQ+questions+and+get+answers+from+expert+users+in+our+Incident+IQ+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 7 years ago More Options - [ # Do you have a mobile app? ](/discussions/mobile-app-592947d6-d9db-4181-aab7-b93098af262a) Mobile app [ Service Desk Software ](https://www.g2.com/tags/service-desk-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Incident+IQ+questions+and+get+answers+from+expert+users+in+our+Incident+IQ+Discussions+section.&title=Incident+IQ+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-iq%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Incident+IQ+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-iq%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-iq%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Incident+IQ+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-iq%2Fdiscuss%0aAsk+Incident+IQ+questions+and+get+answers+from+expert+users+in+our+Incident+IQ+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Incident+IQ+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-iq%2Fdiscuss%0aAsk+Incident+IQ+questions+and+get+answers+from+expert+users+in+our+Incident+IQ+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/incident-iq/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/1522705361/incident-iq.svg "Product Avatar Image") ### Have you used Incident IQ before? Answer a few questions to help the Incident IQ community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fincident-iq%2Fdiscuss%3Fsmall_ask%3Dincident-iq) No ## Top Contributors in Incident IQ 1 MO Loading... ### [Matt O.](https://www.g2.com/users/7a7ab692-9df7-4efe-8a47-b73306c84f8f "Matt O.") 3 pts 2 ![JUSTIN R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "JUSTIN R.") JR Loading... ### [JUSTIN R.](https://www.g2.com/users/047e07f9-7ace-4fe7-81a5-124de02cffb1 "JUSTIN R.") Help Desk Manager 1 pt 3 CM Loading... ### [Crystal M.](https://www.g2.com/users/01de39e0-53af-476c-aaff-970d4662d881 "Crystal M.") IT Technician 1 pt 4 NG Loading... ### [Nathaniel G.](https://www.g2.com/users/701941fc-31fb-4d35-8f6b-abf61351acd2 "Nathaniel G.") IT Technician 1 pt