# Top 10 Incident IQ Alternatives &amp; Competitors
**Average Rating:** 4.6/5
**Total Number of Reviews:** 221
If you are considering Incident IQ, you may also want to investigate similar alternatives or competitors to find the best solution. School Management Software is a widely used technology, and many people are seeking user friendly, secure software solutions with mobile user support, automated response, and sla management. Other important factors to consider when researching alternatives to Incident IQ include integration and asset management. The best overall Incident IQ alternative is Freshservice. Other similar apps like Incident IQ are ServiceNow IT Service Management, SysAid, SchoolStatus, and SolarWinds Service Desk. Incident IQ alternatives can be found in [School Management Software](https://www.g2.com/categories/school-management-software) but may also be in [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) or [Service Desk Software](https://www.g2.com/categories/service-desk).


## Best Paid &amp; Free Alternatives to Incident IQ
  - [Freshservice](https://www.g2.com/products/freshservice/reviews)
  - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews)
  - [SysAid](https://www.g2.com/products/sysaid/reviews)
  - [SchoolStatus](https://www.g2.com/products/schoolstatus/reviews)
  - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews)
  - [Follett Destiny Library Manager](https://www.g2.com/products/follett-software-follett-destiny-library-manager/reviews)
  - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews)
  - [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews)
  - [Atera](https://www.g2.com/products/atera/reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)

## Top 10 Alternatives to Incident IQ Recently Reviewed By G2 Community
Browse options below. Based on reviewer data, you can see how Incident IQ stacks up to the competition, check reviews from current &amp; previous users in industries like Primary/Secondary Education, Computer Software, and Computer &amp; Network Security, and find the best product for your business.


  ### 1. [Freshservice](https://www.g2.com/products/freshservice/reviews)
By Freshworks
**Average Rating:** 4.6/5
**Total Reviews:** 1,336
Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.


Reviewers say compared to Incident IQ, Freshservice is:
- More usable
- Easier to admin
Categories in common with Incident IQ: [IT Asset Management](https://www.g2.com/categories/it-asset-management), [Service Desk](https://www.g2.com/categories/service-desk), [Help Desk](https://www.g2.com/categories/help-desk)

**Compare:** [Incident IQ vs Freshservice](https://www.g2.com/compare/freshservice-vs-incident-iq)
**Compare Freshservice with other alternatives:**
- [Freshservice vs ServiceNow IT Service Management](https://www.g2.com/compare/freshservice-vs-servicenow-it-service-management)
- [Freshservice vs SysAid](https://www.g2.com/compare/freshservice-vs-sysaid)
- [Freshservice vs SchoolStatus](https://www.g2.com/compare/freshservice-vs-schoolstatus)
- [Freshservice vs SolarWinds Service Desk](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk)
- [Freshservice vs Follett Destiny Library Manager](https://www.g2.com/compare/follett-software-follett-destiny-library-manager-vs-freshservice)
- [Freshservice vs Jira Service Management](https://www.g2.com/compare/freshservice-vs-jira-service-management)
- [Freshservice vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/freshservice-vs-spiceworks-cloud-help-desk)
- [Freshservice vs Atera](https://www.g2.com/compare/atera-vs-freshservice)
- [Freshservice vs Zendesk for Customer Service](https://www.g2.com/compare/freshservice-vs-zendesk-for-customer-service)

  ### 2. [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews)
By ServiceNow
**Average Rating:** 4.5/5
**Total Reviews:** 1,877
ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.


Reviewers say compared to Incident IQ, ServiceNow IT Service Management is:
- More expensive
Categories in common with Incident IQ: [Service Desk](https://www.g2.com/categories/service-desk)

**Compare:** [Incident IQ vs ServiceNow IT Service Management](https://www.g2.com/compare/incident-iq-vs-servicenow-it-service-management)
**Compare ServiceNow IT Service Management with other alternatives:**
- [ServiceNow IT Service Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-servicenow-it-service-management)
- [ServiceNow IT Service Management vs SysAid](https://www.g2.com/compare/servicenow-it-service-management-vs-sysaid)
- [ServiceNow IT Service Management vs SchoolStatus](https://www.g2.com/compare/schoolstatus-vs-servicenow-it-service-management)
- [ServiceNow IT Service Management vs SolarWinds Service Desk](https://www.g2.com/compare/servicenow-it-service-management-vs-solarwinds-service-desk)
- [ServiceNow IT Service Management vs Follett Destiny Library Manager](https://www.g2.com/compare/follett-software-follett-destiny-library-manager-vs-servicenow-it-service-management)
- [ServiceNow IT Service Management vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management)
- [ServiceNow IT Service Management vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/servicenow-it-service-management-vs-spiceworks-cloud-help-desk)
- [ServiceNow IT Service Management vs Atera](https://www.g2.com/compare/atera-vs-servicenow-it-service-management)
- [ServiceNow IT Service Management vs Zendesk for Customer Service](https://www.g2.com/compare/servicenow-it-service-management-vs-zendesk-for-customer-service)

  ### 3. [SysAid](https://www.g2.com/products/sysaid/reviews)
By SysAid
**Average Rating:** 4.5/5
**Total Reviews:** 749
SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.


Reviewers say compared to Incident IQ, SysAid is:
- More usable
Categories in common with Incident IQ: [Service Desk](https://www.g2.com/categories/service-desk), [Help Desk](https://www.g2.com/categories/help-desk)

**Compare:** [Incident IQ vs SysAid](https://www.g2.com/compare/incident-iq-vs-sysaid)
**Compare SysAid with other alternatives:**
- [SysAid vs Freshservice](https://www.g2.com/compare/freshservice-vs-sysaid)
- [SysAid vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-sysaid)
- [SysAid vs SchoolStatus](https://www.g2.com/compare/schoolstatus-vs-sysaid)
- [SysAid vs SolarWinds Service Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-sysaid)
- [SysAid vs Follett Destiny Library Manager](https://www.g2.com/compare/follett-software-follett-destiny-library-manager-vs-sysaid)
- [SysAid vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-sysaid)
- [SysAid vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/spiceworks-cloud-help-desk-vs-sysaid)
- [SysAid vs Atera](https://www.g2.com/compare/atera-vs-sysaid)
- [SysAid vs Zendesk for Customer Service](https://www.g2.com/compare/sysaid-vs-zendesk-for-customer-service)

  ### 4. [SchoolStatus](https://www.g2.com/products/schoolstatus/reviews)
By SchoolStatus
**Average Rating:** 4.8/5
**Total Reviews:** 842
SchoolStatus helps districts turn disparate data into better family engagement and improved attendance. With data and communication in one place, educators can see the full picture of a student’s journey—including attendance, behavior, and assessments—and immediately act on that information. Hundreds of districts across the country use SchoolStatus to make data actionable, solve chronic absenteeism, and engage every family. Know which students, schools, or educators need more support. Understand attendance data and use automation to send the perfect message at the right time to improve attendance. Send ultra-personalized messages that help families partner with educators. Across an integrated suite of solutions, SchoolStatus helps districts move from inconsistent attendance interventions and scattered family engagement to comprehensive strategies that keep kids in class and moving ahead.


Reviewers say compared to Incident IQ, SchoolStatus is:
- Easier to admin
- More usable
- Easier to do business with
Categories in common with Incident IQ: [School Management](https://www.g2.com/categories/school-management-software)

**Compare:** [Incident IQ vs SchoolStatus](https://www.g2.com/compare/incident-iq-vs-schoolstatus)
**Compare SchoolStatus with other alternatives:**
- [SchoolStatus vs Freshservice](https://www.g2.com/compare/freshservice-vs-schoolstatus)
- [SchoolStatus vs ServiceNow IT Service Management](https://www.g2.com/compare/schoolstatus-vs-servicenow-it-service-management)
- [SchoolStatus vs SysAid](https://www.g2.com/compare/schoolstatus-vs-sysaid)
- [SchoolStatus vs SolarWinds Service Desk](https://www.g2.com/compare/schoolstatus-vs-solarwinds-service-desk)
- [SchoolStatus vs Follett Destiny Library Manager](https://www.g2.com/compare/follett-software-follett-destiny-library-manager-vs-schoolstatus)
- [SchoolStatus vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-schoolstatus)
- [SchoolStatus vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/schoolstatus-vs-spiceworks-cloud-help-desk)
- [SchoolStatus vs Atera](https://www.g2.com/compare/atera-vs-schoolstatus)
- [SchoolStatus vs Zendesk for Customer Service](https://www.g2.com/compare/schoolstatus-vs-zendesk-for-customer-service)

  ### 5. [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews)
By SolarWinds Worldwide LLC
**Average Rating:** 4.3/5
**Total Reviews:** 783
SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.


Reviewers say compared to Incident IQ, SolarWinds Service Desk is:
- More usable
Categories in common with Incident IQ: [IT Asset Management](https://www.g2.com/categories/it-asset-management), [Service Desk](https://www.g2.com/categories/service-desk)

**Compare:** [Incident IQ vs SolarWinds Service Desk](https://www.g2.com/compare/incident-iq-vs-solarwinds-service-desk)
**Compare SolarWinds Service Desk with other alternatives:**
- [SolarWinds Service Desk vs Freshservice](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs SysAid](https://www.g2.com/compare/solarwinds-service-desk-vs-sysaid)
- [SolarWinds Service Desk vs SchoolStatus](https://www.g2.com/compare/schoolstatus-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs Follett Destiny Library Manager](https://www.g2.com/compare/follett-software-follett-destiny-library-manager-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-spiceworks-cloud-help-desk)
- [SolarWinds Service Desk vs Atera](https://www.g2.com/compare/atera-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs Zendesk for Customer Service](https://www.g2.com/compare/solarwinds-service-desk-vs-zendesk-for-customer-service)

  ### 6. [Follett Destiny Library Manager](https://www.g2.com/products/follett-software-follett-destiny-library-manager/reviews)
By Follett Software
**Average Rating:** 4.3/5
**Total Reviews:** 432
Follett Destiny Library Manager is a library management software solution designed to streamline the administrative tasks associated with school asset management. This platform offers a wide range of features, including circulation, cataloging, inventory management, and reporting, making it an essential tool for educators and librarians seeking to enhance their library operations. As part of the Destiny Educator Platform, the software utilizes Destiny’s Unified Navigation to deliver seamless transitions across the suite, providing educators with a unified and streamlined experience for managing all district resources efficiently, while also helping schools foster a culture of reading and discovery among students. Primarily targeting K-12 educational institutions, Follett Destiny Library Manager supports librarians, teachers, and administrators in efficiently managing library resources. Its user-friendly interface encourages student engagement with library materials, promoting a love for reading and exploration. This accessibility creates an inviting environment where students can easily discover new resources and expand their learning horizons. The software is designed to cater to the unique needs of educational settings, ensuring that both staff and students can navigate the system with ease. One of the standout features of Destiny Library Manager is the integration of Destiny AI, a ground-breaking personal data assistant that enhances users’ interaction with library data. Destiny AI empowers librarians and administrators to generate complex reports, analyze usage patterns, and access actionable insights through natural language queries. Destiny AI streamlines decision-making processes and enhances operational efficiency, allowing educators to focus more on fostering student engagement rather than getting bogged down in administrative tasks. The platform also includes an intuitive circulation system that simplifies the check-in and check-out processes, saving time for library staff and enhancing the overall user experience for students. Advanced cataloging tools enable librarians to organize resources effectively, ensuring that students can quickly locate the materials they need. Additionally, real-time inventory management helps track library materials, maintaining accurate records and reducing the likelihood of losses. Destiny Library Manager is equipped with robust reporting capabilities, empowering educators to make informed, data-driven decisions regarding resource allocation. The software seamlessly integrates with other educational tools, providing a unified experience across platforms and further enhancing its functionality. By combining essential administrative features with advanced innovations like Destiny AI and a focus on user engagement, Destiny Library Manager elevates library management to a new level, ultimately contributing to a richer learning environment for students.


Categories in common with Incident IQ: [School Management](https://www.g2.com/categories/school-management-software)

**Compare:** [Incident IQ vs Follett Destiny Library Manager](https://www.g2.com/compare/follett-software-follett-destiny-library-manager-vs-incident-iq)
**Compare Follett Destiny Library Manager with other alternatives:**
- [Follett Destiny Library Manager vs Freshservice](https://www.g2.com/compare/follett-software-follett-destiny-library-manager-vs-freshservice)
- [Follett Destiny Library Manager vs ServiceNow IT Service Management](https://www.g2.com/compare/follett-software-follett-destiny-library-manager-vs-servicenow-it-service-management)
- [Follett Destiny Library Manager vs SysAid](https://www.g2.com/compare/follett-software-follett-destiny-library-manager-vs-sysaid)
- [Follett Destiny Library Manager vs SchoolStatus](https://www.g2.com/compare/follett-software-follett-destiny-library-manager-vs-schoolstatus)
- [Follett Destiny Library Manager vs SolarWinds Service Desk](https://www.g2.com/compare/follett-software-follett-destiny-library-manager-vs-solarwinds-service-desk)
- [Follett Destiny Library Manager vs Jira Service Management](https://www.g2.com/compare/follett-software-follett-destiny-library-manager-vs-jira-service-management)
- [Follett Destiny Library Manager vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/follett-software-follett-destiny-library-manager-vs-spiceworks-cloud-help-desk)
- [Follett Destiny Library Manager vs Atera](https://www.g2.com/compare/atera-vs-follett-software-follett-destiny-library-manager)
- [Follett Destiny Library Manager vs Zendesk for Customer Service](https://www.g2.com/compare/follett-software-follett-destiny-library-manager-vs-zendesk-for-customer-service)

  ### 7. [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews)
By Atlassian
**Average Rating:** 4.3/5
**Total Reviews:** 987
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.


Categories in common with Incident IQ: [Service Desk](https://www.g2.com/categories/service-desk), [Help Desk](https://www.g2.com/categories/help-desk)

**Compare:** [Incident IQ vs Jira Service Management](https://www.g2.com/compare/incident-iq-vs-jira-service-management)
**Compare Jira Service Management with other alternatives:**
- [Jira Service Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-jira-service-management)
- [Jira Service Management vs ServiceNow IT Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management)
- [Jira Service Management vs SysAid](https://www.g2.com/compare/jira-service-management-vs-sysaid)
- [Jira Service Management vs SchoolStatus](https://www.g2.com/compare/jira-service-management-vs-schoolstatus)
- [Jira Service Management vs SolarWinds Service Desk](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk)
- [Jira Service Management vs Follett Destiny Library Manager](https://www.g2.com/compare/follett-software-follett-destiny-library-manager-vs-jira-service-management)
- [Jira Service Management vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/jira-service-management-vs-spiceworks-cloud-help-desk)
- [Jira Service Management vs Atera](https://www.g2.com/compare/atera-vs-jira-service-management)
- [Jira Service Management vs Zendesk for Customer Service](https://www.g2.com/compare/jira-service-management-vs-zendesk-for-customer-service)

  ### 8. [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews)
By Ziff Davis
**Average Rating:** 4.3/5
**Total Reviews:** 311
From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!


Categories in common with Incident IQ: [Service Desk](https://www.g2.com/categories/service-desk), [Help Desk](https://www.g2.com/categories/help-desk)

**Compare:** [Incident IQ vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/incident-iq-vs-spiceworks-cloud-help-desk)
**Compare Spiceworks Cloud Help Desk with other alternatives:**
- [Spiceworks Cloud Help Desk vs Freshservice](https://www.g2.com/compare/freshservice-vs-spiceworks-cloud-help-desk)
- [Spiceworks Cloud Help Desk vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-spiceworks-cloud-help-desk)
- [Spiceworks Cloud Help Desk vs SysAid](https://www.g2.com/compare/spiceworks-cloud-help-desk-vs-sysaid)
- [Spiceworks Cloud Help Desk vs SchoolStatus](https://www.g2.com/compare/schoolstatus-vs-spiceworks-cloud-help-desk)
- [Spiceworks Cloud Help Desk vs SolarWinds Service Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-spiceworks-cloud-help-desk)
- [Spiceworks Cloud Help Desk vs Follett Destiny Library Manager](https://www.g2.com/compare/follett-software-follett-destiny-library-manager-vs-spiceworks-cloud-help-desk)
- [Spiceworks Cloud Help Desk vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-spiceworks-cloud-help-desk)
- [Spiceworks Cloud Help Desk vs Atera](https://www.g2.com/compare/atera-vs-spiceworks-cloud-help-desk)
- [Spiceworks Cloud Help Desk vs Zendesk for Customer Service](https://www.g2.com/compare/spiceworks-cloud-help-desk-vs-zendesk-for-customer-service)

  ### 9. [Atera](https://www.g2.com/products/atera/reviews)
By Atera
**Average Rating:** 4.6/5
**Total Reviews:** 1,184
Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all under a transparent per-technician pricing model.


Reviewers say compared to Incident IQ, Atera is:
- More usable
- Easier to set up
- Easier to admin
Categories in common with Incident IQ: [IT Asset Management](https://www.g2.com/categories/it-asset-management), [Service Desk](https://www.g2.com/categories/service-desk), [Help Desk](https://www.g2.com/categories/help-desk)

**Compare:** [Incident IQ vs Atera](https://www.g2.com/compare/atera-vs-incident-iq)
**Compare Atera with other alternatives:**
- [Atera vs Freshservice](https://www.g2.com/compare/atera-vs-freshservice)
- [Atera vs ServiceNow IT Service Management](https://www.g2.com/compare/atera-vs-servicenow-it-service-management)
- [Atera vs SysAid](https://www.g2.com/compare/atera-vs-sysaid)
- [Atera vs SchoolStatus](https://www.g2.com/compare/atera-vs-schoolstatus)
- [Atera vs SolarWinds Service Desk](https://www.g2.com/compare/atera-vs-solarwinds-service-desk)
- [Atera vs Follett Destiny Library Manager](https://www.g2.com/compare/atera-vs-follett-software-follett-destiny-library-manager)
- [Atera vs Jira Service Management](https://www.g2.com/compare/atera-vs-jira-service-management)
- [Atera vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/atera-vs-spiceworks-cloud-help-desk)
- [Atera vs Zendesk for Customer Service](https://www.g2.com/compare/atera-vs-zendesk-for-customer-service)

  ### 10. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
By Zendesk
**Average Rating:** 4.3/5
**Total Reviews:** 6,979
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.


Categories in common with Incident IQ: [Help Desk](https://www.g2.com/categories/help-desk)

**Compare:** [Incident IQ vs Zendesk for Customer Service](https://www.g2.com/compare/incident-iq-vs-zendesk-for-customer-service)
**Compare Zendesk for Customer Service with other alternatives:**
- [Zendesk for Customer Service vs Freshservice](https://www.g2.com/compare/freshservice-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs SysAid](https://www.g2.com/compare/sysaid-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs SchoolStatus](https://www.g2.com/compare/schoolstatus-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs SolarWinds Service Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Follett Destiny Library Manager](https://www.g2.com/compare/follett-software-follett-destiny-library-manager-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/spiceworks-cloud-help-desk-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Atera](https://www.g2.com/compare/atera-vs-zendesk-for-customer-service)


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