# Freshdesk vs yellow.ai Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Freshdesk excels in managing client support tickets, with users appreciating its ability to organize tickets with updated statuses for easy tracking and resolution. This level of organization contributes to higher customer satisfaction compared to yellow.ai.
- **Users say** that Freshdesk's automation features, such as ticket flow configuration and categorization, significantly enhance their workflow. In contrast, while yellow.ai offers a no-code solution for chatbot development, some users find that it lacks the same depth in ticket management capabilities.
- **Reviewers mention** that Freshdesk's implementation process is quick and intuitive, making it easier for teams to get started. Users highlight features like the filter option for ticket types, which streamline their support processes, whereas yellow.ai, despite its user-friendly interface, may require more time to fully integrate into existing systems.
- **According to verified reviews** , both platforms receive similar star ratings, but Freshdesk's higher G2 Score indicates greater overall user satisfaction. Users appreciate the quality of support from Freshdesk, noting that it is responsive and effective, while yellow.ai's support is also praised but may not match the same level of responsiveness.
- **Users highlight** that yellow.ai shines in its ability to create conversational flows using flow diagrams, making it easy to implement dynamic solutions. However, Freshdesk's robust ticketing system and automation features are often seen as more beneficial for businesses focused on customer support.
- **G2 reviewers report** that Freshdesk's features, such as the ability to automatically create tickets for user issues, provide a significant advantage in day-to-day usability. In comparison, while yellow.ai's chatbot is noted for its ease of use and quick feature implementation, it may not offer the same comprehensive support tools that Freshdesk provides.



| | Freshdesk | yellow.ai | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 3,749 | 106 | 
| **Largest Market Segment** | Small-Business (48.7% of reviews) | Small-Business (38.0% of reviews) | 
| **Entry Level Price** | $19.00 1 User per month billed annually Per Month | No pricing available | 

---
## Top Pros & Cons

### Freshdesk

Pros:
- Ease of Use (223 reviews)
- Features (158 reviews)

Cons:
- Missing Features (69 reviews)
- Limited Features (62 reviews)

### yellow.ai

Pros:
- Integrations (11 reviews)
- Chatbot Development (10 reviews)

Cons:
- Steep Learning Curve (7 reviews)
- Learning Curve (6 reviews)

---
## Ratings Comparison
| Rating | Freshdesk | yellow.ai | 
|---|---|---|
  | **Meets Requirements** | 8.6 (3281 reviews) | 8.4 (71 reviews) | 
  | **Ease of Use** | 8.9 (3305 reviews) | 8.7 (74 reviews) | 
  | **Ease of Setup** | 8.6 (2361 reviews) | 8.1 (34 reviews) | 
  | **Ease of Admin** | 8.7 (2199 reviews) | 8.4 (33 reviews) | 
  | **Quality of Support** | 8.7 (3180 reviews) | 8.4 (69 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (2122 reviews) | 8.6 (33 reviews) | 
  | **Product Direction (% positive)** | 8.8 (3250 reviews) | 8.5 (62 reviews) | 

---
## Pricing

### Freshdesk

#### Entry-Level Pricing

Plan: Freshdesk Email and Ticketing  (Growth)

Price: $19.00 1 User per month billed annually Per Month

Description: Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email

Key Features:
- Automations 
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports

[Browse all 6 editions](https://www.g2.com/products/freshdesk/pricing)

#### Free Trial

Yes

### yellow.ai

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.2/10 | 2595 |
| **yellow.ai** | N/A | N/A |

#### Ticket and Case Management

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Ticket creation user experience** | 8.9 (2253 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 8.8 (2266 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 8.5 (2194 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 8.5 (2069 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 8.3 (1810 reviews) ✓ Verified | Not enough data | 
| **Attachments/Screencasts** | 8.5 (2094 reviews) ✓ Verified | Not enough data | 
| **Ticket Collaboration** | 8.7 (2029 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | 8.3 (1379 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **AI Text Generation** | 7.3 (330 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (325 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (57 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.9 (57 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (56 reviews) | Not enough data | 

#### Communication Channels

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Customer Portal** | 8.6 (1927 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | 8.9 (2090 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 8.4 (1317 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | 8.0 (1191 reviews) ✓ Verified | Not enough data | 
| **Voice** | 7.9 (936 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Mobile User Support** | 8.1 (1160 reviews) ✓ Verified | Not enough data | 
| **Customization ** | 8.1 (1663 reviews) ✓ Verified | 8.4 (16 reviews) | 
| **User, Role, and Access Management** | 8.6 (1552 reviews) ✓ Verified | Not enough data | 
| **Integration** | 8.3 (1157 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.0 (1882 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.3 (1968 reviews) ✓ Verified | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **yellow.ai** | 8.8/10 | 12 |

#### Messenger

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Sequencing** | Not enough data | 9.5 (10 reviews) | 
| **AI** | Not enough data | 9.2 (11 reviews) | 
| **Live Chat** | Not enough data | 8.7 (9 reviews) | 
| **Customization Interface** | Not enough data | 9.3 (10 reviews) | 

#### Channels

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Social Media** | Not enough data | 8.8 (8 reviews) | 
| **Website** | Not enough data | 9.0 (7 reviews) | 
| **Text Message (SMS)** | Not enough data | 9.2 (6 reviews) | 
| **Voice Assistants** | Not enough data | 8.3 (7 reviews) | 
| **Other** | Not enough data | 9.2 (6 reviews) | 

#### Customers

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Targeting** | Not enough data | 8.7 (9 reviews) | 
| **Profiles** | Not enough data | 7.9 (8 reviews) | 
| **Analytics** | Not enough data | 8.0 (10 reviews) | 
| **Lead Gathering** | Not enough data | 8.0 (9 reviews) | 
| **Sales Conversion** | Not enough data | 8.7 (10 reviews) | 

#### Agentic AI - Conversational Marketing

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.0/10 | 405 |
| **yellow.ai** | N/A | N/A |

#### Channels

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Multi-Channel Coverage** | 8.4 (358 reviews) | Not enough data | 
| **Open Listening** | 8.0 (335 reviews) | Not enough data | 
| **Physical Media** | 7.5 (323 reviews) | Not enough data | 

#### Design

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Communications Strategy Development** | 8.2 (331 reviews) | Not enough data | 
| **Create Content** | 7.8 (335 reviews) | Not enough data | 
| **Personalization** | 8.3 (356 reviews) | Not enough data | 
| **Inbound Identification** | 8.3 (344 reviews) | Not enough data | 
| **Regulatory Compliance** | 8.4 (332 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **AI Text Generation** | 7.7 (263 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (263 reviews) | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.4/10 | 293 |
| **yellow.ai** | N/A | N/A |

#### Usability

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **All-Employee Access** | 8.7 (263 reviews) | Not enough data | 
| **Supporting Documents** | 8.7 (259 reviews) | Not enough data | 
| **Two-Way Communication** | 8.8 (251 reviews) | Not enough data | 

#### Reporting

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Priority Case Alerts** | 8.6 (245 reviews) | Not enough data | 
| **Trend Analysis** | 8.5 (241 reviews) | Not enough data | 
| **Performance Monitoring** | 8.6 (253 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **AI Text Generation** | 7.5 (178 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (178 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.3/10 | 269 |
| **yellow.ai** | N/A | N/A |

#### Productivity Tools

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Notes** | 8.9 (237 reviews) | Not enough data | 
| **Internal Discussion** | 8.7 (222 reviews) | Not enough data | 
| **Assignments and Tasks** | 8.6 (225 reviews) | Not enough data | 
| **Workflows** | 8.7 (229 reviews) | Not enough data | 
| **Templates** | 8.7 (232 reviews) | Not enough data | 
| **Integrations** | 8.3 (209 reviews) | Not enough data | 
| **Tagging System** | 8.7 (227 reviews) | Not enough data | 

#### Analytics

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Trends** | 8.3 (204 reviews) | Not enough data | 
| **Performance Tracking** | 8.5 (214 reviews) | Not enough data | 
| **Email Tracking** | 8.6 (212 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Autonomous Task Execution** | 6.9 (12 reviews) | Not enough data | 
| **Decision Making** | 7.1 (14 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **yellow.ai** | N/A | N/A |

#### Responses

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Personalization** | Not enough data | 8.5 (8 reviews) | 
| **Route To Human** | Not enough data | 8.6 (11 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 8.3 (11 reviews) | 

#### Automation - AI Agents

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Conversation Editor** | Not enough data | 8.5 (8 reviews) | 
| **Integration** | Not enough data | 9.0 (10 reviews) | 
| **Human-In-The-Loop** | Not enough data | 8.5 (10 reviews) | 

#### Autonomy -  AI Agents

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **yellow.ai** | 8.9/10 | 6 |

#### Responses

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Customization** | Not enough data | 9.3 (5 reviews) | 
| **Control** | Not enough data | 9.0 (5 reviews) | 
| **Route To Human** | Not enough data | 9.0 (5 reviews) | 
| **Menu bars** | Not enough data | 9.3 (5 reviews) | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | 8.3 (5 reviews) | 
| **Branding** | Not enough data | 9.0 (5 reviews) | 
| **Analytics** | Not enough data | 8.3 (5 reviews) | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | 9.3 (5 reviews) | 
| **Collection of information** | Not enough data | 8.7 (5 reviews) | 

#### Generative AI

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.1/10 | 500 |
| **yellow.ai** | N/A | N/A |

#### Conversational Platform

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Personalization** | 8.3 (432 reviews) | Not enough data | 
| **Omnichannel** | 8.3 (378 reviews) | Not enough data | 
| **Contextual Engagement** | 8.3 (371 reviews) | Not enough data | 
| **Proactive Engagement** | 8.4 (307 reviews) | Not enough data | 

#### Support Automation

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Intelligent Routing** | 8.4 (388 reviews) | Not enough data | 
| **Seamless Escalation** | 8.4 (408 reviews) | Not enough data | 
| **Transcripts** | 8.3 (373 reviews) | Not enough data | 
| **Self-Serve Support** | 8.2 (314 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **AI Text Generation** | 7.4 (207 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (203 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **yellow.ai** | 8.5/10 | 9 |

#### Customer Support

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Text** | Not enough data | 8.8 (8 reviews) | 
| **Speech** | Not enough data | 7.5 (8 reviews) | 
| **Knowledge Base** | Not enough data | 8.5 (8 reviews) | 

#### Automation

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Ticket Resolution** | Not enough data | 9.0 (8 reviews) | 
| **Customization** | Not enough data | 9.2 (8 reviews) | 
| **Intelligent Routing** | Not enough data | 7.9 (8 reviews) | 

#### Artificial Intelligence

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Learning** | Not enough data | 8.8 (7 reviews) | 
| **Language** | Not enough data | 8.1 (7 reviews) | 
| **Conversational AI** | Not enough data | 8.8 (8 reviews) | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **yellow.ai** | N/A | N/A |

#### Generative AI

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Bot Platforms

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.4/10 | 1887 |
| **yellow.ai** | 8.8/10 | 18 |

#### Generative AI

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **AI Text Generation** | 7.8 (116 reviews) | Not enough data | 
| **AI Text Summarization** | 7.9 (114 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.6 (113 reviews) | Not enough data | 

#### Communication

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Pop-up Chat** | 8.8 (583 reviews) ✓ Verified | 9.3 (14 reviews) | 
| **Notifications** | 8.7 (601 reviews) ✓ Verified | 9.2 (14 reviews) | 
| **Targeted Emails** | 8.7 (494 reviews) ✓ Verified | 9.0 (10 reviews) | 
| **In-App Messaging** | 8.5 (199 reviews) | 9.0 (13 reviews) | 
| **Co-Browsing** | 8.2 (202 reviews) | 8.0 (9 reviews) | 

####  Internal Use

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Customization ** | 8.1 (1663 reviews) ✓ Verified | 8.4 (16 reviews) | 
| **Conversation Archiving** | 8.6 (203 reviews) | 9.2 (11 reviews) | 
| **Lead Development** | 8.2 (186 reviews) | 8.3 (12 reviews) | 
| **Knowledge Base** | 8.8 (558 reviews) ✓ Verified | 8.7 (13 reviews) | 
| **Team Inbox ** | 8.8 (519 reviews) ✓ Verified | 8.3 (13 reviews) | 
| **Customer Profiles** | 8.6 (547 reviews) ✓ Verified | 8.7 (13 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.1/10 | 1122 |
| **yellow.ai** | N/A | N/A |

#### Generative AI

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **AI Text Summarization** | 7.9 (139 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Knowledge Base** | 8.7 (959 reviews) | Not enough data | 
| **Searchable Articles** | 8.6 (911 reviews) | Not enough data | 
| **Community Forums** | 8.3 (682 reviews) | Not enough data | 
| **Mobile Optimization** | 8.2 (238 reviews) | Not enough data | 
| **Personalization** | 8.4 (255 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Branding** | 8.5 (253 reviews) | Not enough data | 
| **Automation** | 8.6 (260 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.0 (220 reviews) | Not enough data | 
| **Integrations** | 8.4 (237 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (16 reviews) | Not enough data | 
| **Multi-step Planning** | 7.7 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (16 reviews) | Not enough data | 
| **Adaptive Learning** | 7.7 (17 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (17 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (16 reviews) | Not enough data | 
| **Decision Making** | 7.8 (16 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.7/10 | 532 |
| **yellow.ai** | N/A | N/A |

#### Generative AI

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **AI Text Generation** | 8.2 (79 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (79 reviews) | Not enough data | 

#### Process

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Mentions** | 8.6 (163 reviews) | Not enough data | 
| **Tickets** | 9.3 (485 reviews) | Not enough data | 
| **Macros** | 8.6 (372 reviews) | Not enough data | 

#### Channels

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Email** | 9.2 (480 reviews) | Not enough data | 
| **Social** | 8.7 (416 reviews) | Not enough data | 
| **Live Chat** | 8.8 (377 reviews) | Not enough data | 
| **Phone** | 8.5 (341 reviews) | Not enough data | 
| **Text** | 8.3 (59 reviews) | Not enough data | 

#### Insight

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Surveys** | 8.6 (383 reviews) | Not enough data | 
| **Reporting** | 8.7 (170 reviews) | Not enough data | 
| **Visitor Activity** | 8.6 (374 reviews) | Not enough data | 
| **Help Desk** | 9.1 (446 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 7.7/10 | 91 |
| **yellow.ai** | N/A | N/A |

#### Generative AI

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **AI Text Generation** | 7.8 (87 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (85 reviews) | Not enough data | 

### WhatsApp Marketing

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **yellow.ai** | N/A | N/A |

#### WhatsApp Messaging - WhatsApp Marketing

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Transactional Messages** | Not enough data | Not enough data | 
| **Bulk WhatsApp Messaging** | Not enough data | Not enough data | 
| **Conversational Messaging** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Promotional Messages** | Not enough data | Not enough data | 
| **Automated Replies** | Not enough data | Not enough data | 

#### WhatsApp Business Platform - WhatsApp Marketing

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Segmentation** | Not enough data | Not enough data | 
| **API Integration** | Not enough data | Not enough data | 
| **WhatsApp Commerce** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **yellow.ai** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | 

### Conversational Interface Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **yellow.ai** | N/A | N/A |

#### Natural Language Interaction - Conversational Interface Agents 

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Natural Language Query Understanding** | Not enough data | Not enough data | 
| **Multi-Turn Conversation Management** | Not enough data | Not enough data | 
| **Voice & Text Interface Support** | Not enough data | Not enough data | 

#### Intent & Action Handling - Conversational Interface Agents 

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Data Retrieval from Connected Systems** | Not enough data | Not enough data | 
| **Intent Recognition & Mapping** | Not enough data | Not enough data | 
| **Action & Workflow Triggering** | Not enough data | Not enough data | 

#### Context & Personalization - Conversational Interface Agents 

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Conversation Context Persistence** | Not enough data | Not enough data | 
| **User Identity & Permission Awareness** | Not enough data | Not enough data | 

#### Enterprise Integration & Deployment - Conversational Interface Agents 

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Enterprise Application Integrations** | Not enough data | Not enough data | 
| **Security & Access Controls** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.4/10 | 14 |
| **yellow.ai** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Automated Ticket Resolution** | 8.9 (9 reviews) | Not enough data | 
| **Contextual Response Generation** | 8.5 (9 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.3 (9 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 8.5 (9 reviews) | Not enough data | 
| **Multilingual Support** | 8.0 (9 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Proactive Customer Outreach** | 8.0 (9 reviews) | Not enough data | 
| **Feedback Collection** | 8.7 (10 reviews) | Not enough data | 
| **Escalation Handling** | 8.7 (10 reviews) | Not enough data | 
| **Workflow Optimization** | 8.5 (10 reviews) | Not enough data | 

#### Automation

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Customer Interaction Automation** | 9.3 (9 reviews) | Not enough data | 
| **Feedback Collection** | 8.7 (9 reviews) | Not enough data | 
| **Document Processing** | 9.1 (9 reviews) | Not enough data | 

#### Autonomy

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Independent Decision Making** | 6.9 (9 reviews) | Not enough data | 
| **Adaptive Responses** | 8.3 (9 reviews) | Not enough data | 
| **Task Execution** | 8.3 (9 reviews) | Not enough data | 
| **Problem Solving** | 8.0 (9 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **yellow.ai** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Freshdesk | yellow.ai | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Freshdesk (8):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk Software](https://www.g2.com/categories/help-desk), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to yellow.ai (8):** [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Chatbots Software](https://www.g2.com/categories/chatbots), [Conversational Interface Agents Software](https://www.g2.com/categories/conversational-interface-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | Freshdesk | yellow.ai | 
|---|---|---|
| **Small-Business** | 48.7% | 38.0% | 
| **Mid-Market** | 39.7% | 33.0% | 
| **Enterprise** | 11.6% | 29.0% | 

### By Industry

#### Freshdesk

- **Information Technology and Services:** 17.1%
- **Computer Software:** 12.8%
- **Financial Services:** 4.1%
- **Internet:** 4.0%
- **Education Management:** 3.8%
- **Retail:** 3.2%
- **Marketing and Advertising:** 3.1%
- **Consumer Services:** 3.0%
- **Telecommunications:** 2.3%
- **E-Learning:** 2.1%
- **Other:** 44.6%

#### yellow.ai

- **Financial Services:** 15.0%
- **Information Technology and Services:** 13.0%
- **Computer Software:** 10.0%
- **Banking:** 8.0%
- **Food & Beverages:** 7.0%
- **Hospital & Health Care:** 5.0%
- **Airlines/Aviation:** 4.0%
- **Retail:** 4.0%
- **Consumer Services:** 3.0%
- **Education Management:** 3.0%
- **Other:** 28.0%

---
## Alternatives

### Alternatives to Freshdesk

- [Front](https://www.g2.com/products/front/reviews) — 4.6/5 stars (2488 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6982 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3872 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) — 4.6/5 stars (1283 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7690 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7350 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)

### Alternatives to yellow.ai

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3872 reviews)
- [Haptik](https://www.g2.com/products/haptik/reviews) — 4.5/5 stars (167 reviews)
- [Kore.AI](https://www.g2.com/products/kore-ai/reviews) — 4.6/5 stars (474 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6982 reviews)
- [Verloop.io](https://www.g2.com/products/verloop-io/reviews) — 4.7/5 stars (230 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (499 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1554 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Qualified](https://www.g2.com/products/qualified/reviews) — 4.9/5 stars (1491 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)

---
## Top Discussions

### Freshdesk

- Title: [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) — 4 comments, 1 upvote
  > **Top comment:** "It is a helpdesk platform."
- Title: [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) — 3 comments
  > **Top comment:** "yes"
- Title: [What is the use of freshdesk?](https://www.g2.com/discussions/what-is-the-use-of-freshdesk) — 3 comments, 1 upvote
  > **Top comment:** "Freshdesk is a Helpdesk web based Software as a Service product.  It has many features which include helpdesk, chat, service desk, etc."
- Title: [What is the difference between freshdesk and Freshservice?](https://www.g2.com/discussions/what-is-the-difference-between-freshdesk-and-freshservice) — 2 comments
  > **Top comment:** "Freshdesk and Freshservice are both customer support and helpdesk software solutions developed by Freshworks Inc. These platforms cater to different aspects..."
- Title: [Can we expect Instagram integration in Freshdesk soon ?](https://www.g2.com/discussions/31784-can-we-expect-instagram-integration-in-freshdesk-soon) — 2 comments, 1 upvote
  > **Top comment:** "Please check support answer to similar questions:

https://support.freshdesk.com/support/discussions/topics/308279"

### yellow.ai

- Title: [Can we use python for bot's coding and can we integrate it with a good UI in your platform?](https://www.g2.com/discussions/32217-can-we-use-python-for-bot-s-coding-and-can-we-integrate-it-with-a-good-ui-in-your-platform) — 2 comments, 1 upvote
  > **Top comment:** "Hi Sudheer, 
kindly redirect your question to community: http://community.yellowmessenger.com"
- Title: [Can we have any discount model for the local stores](https://www.g2.com/discussions/33978-can-we-have-any-discount-model-for-the-local-stores) — 1 comment, 1 upvote
  > **Top comment:** "Hi Sai Surya,
To democratize AI and help brands #GetAiReady, we've launched a program to claim a free AI-powered WhatsApp chatbot for 3 months.
Check out:..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshdesk-vs-yellow-ai)