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Compare Freshdesk and Vision Helpdesk 
Featured Products
At a Glance
Market Segments
Small-Business (48.4% of reviews)
Small-Business (60.2% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
$12.00 1 Per Staff Per Month
Freshdesk
Star Rating
(3,718)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansVision Helpdesk
Star Rating
(95)4.6 out of 5
Market Segments
Small-Business (60.2% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 Per Staff Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, with a significantly higher G2 Score compared to Vision Helpdesk. Users appreciate its structured ticket management and automation features, which help reduce manual work and streamline customer support processes.
- Users say that Freshdesk's interface is clean and easy to navigate, making it less stressful for agents to handle multiple customer queries. This is particularly beneficial for new hires, who can quickly adapt without extensive training, unlike some users of Vision Helpdesk who noted that while it is user-friendly, it may not be as intuitive for newcomers.
- Reviewers mention that Freshdesk offers robust customization options that allow teams to adapt workflows to their specific needs. In contrast, while Vision Helpdesk provides solid automation and API access, some users feel it lacks the same level of flexibility in tailoring the software to unique business requirements.
- According to verified reviews, Freshdesk's ticket automation and SLA management features are highly praised, contributing to a more efficient support experience. Vision Helpdesk, while also effective, has received feedback indicating that its ticketing system, although efficient, may not match the comprehensive capabilities of Freshdesk.
- Users highlight that Freshdesk's recent updates and features have kept it relevant and effective for small businesses, which make up a large portion of its user base. On the other hand, Vision Helpdesk, while appreciated for its responsive support team, has not seen the same level of recent user engagement, with no new reviews in the last 90 days.
- Reviewers note that Freshdesk's pricing transparency and ease of integration are significant advantages, making it a preferred choice for many. Vision Helpdesk offers a lower entry-level price, but users feel that the overall value may not be as high when considering the breadth of features and recent user support.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Vision Helpdesk
Starter Help Desk - SaaS License
$12.00
1 Per Staff Per Month
Download Recurring License will cost $8 per staff per month billed annually.
Download One Time License will cost $200 per staff one time
- Multi Channel Help desk
- Ticket Management
- Knowledgebase Management
Free Trial
Freshdesk
Free Trial is available
Vision Helpdesk
Free Trial is available
Ratings
Meets Requirements
8.6
3,260
9.2
88
Ease of Use
8.9
3,282
9.0
88
Ease of Setup
8.6
2,339
8.7
82
Ease of Admin
8.7
2,198
9.1
74
Quality of Support
8.7
3,157
9.4
86
Has the product been a good partner in doing business?
8.8
2,121
9.5
73
Product Direction (% positive)
8.8
3,232
9.3
83
Features by Category
Ticket and Case Management
8.9
2243
|
Verified
9.4
69
|
Verified
8.8
2261
|
Verified
9.2
68
|
Verified
8.5
2184
|
Verified
8.9
65
|
Verified
8.5
2064
|
Verified
9.2
62
8.3
1814
|
Verified
8.8
56
|
Verified
8.5
2097
|
Verified
9.0
64
|
Verified
8.7
2026
|
Verified
8.8
61
|
Verified
8.3
1379
|
Verified
8.7
38
|
Verified
Generative AI
7.3
332
Not enough data
7.4
329
Not enough data
Agentic AI - Help Desk
7.2
62
Not enough data
6.9
61
Not enough data
7.3
60
Not enough data
Communication Channels
8.6
1933
|
Verified
9.2
66
|
Verified
8.9
2094
|
Verified
9.3
61
|
Verified
8.4
1322
|
Verified
8.7
38
8.0
1197
|
Verified
8.9
39
|
Verified
7.9
943
|
Verified
8.3
27
|
Verified
Platform
8.0
1164
|
Verified
8.7
49
|
Verified
8.1
1665
|
Verified
8.4
57
|
Verified
8.6
1556
|
Verified
9.1
57
|
Verified
8.3
1155
|
Verified
8.8
40
|
Verified
8.0
1882
|
Verified
8.7
56
|
Verified
8.3
1970
|
Verified
9.1
58
|
Verified
Channels
8.4
361
Not enough data
8.0
336
Not enough data
7.5
326
Not enough data
Design
8.2
334
Not enough data
7.8
337
Not enough data
8.3
357
Not enough data
8.3
347
Not enough data
8.4
335
Not enough data
Generative AI
7.7
266
Not enough data
7.8
266
Not enough data
Usability
8.8
270
Not enough data
8.7
266
Not enough data
8.8
258
Not enough data
Reporting
8.6
252
Not enough data
8.5
248
Not enough data
8.6
260
Not enough data
Generative AI
7.5
183
Not enough data
7.6
183
Not enough data
Conversational Platform
8.3
439
Not enough data
8.3
385
Not enough data
8.3
378
Not enough data
8.4
314
Not enough data
Support Automation
8.4
395
Not enough data
8.4
415
Not enough data
8.3
380
Not enough data
8.3
321
Not enough data
Generative AI
7.4
212
Not enough data
7.4
208
Not enough data
Generative AI
7.9
119
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
587
|
Verified
9.2
11
8.7
603
|
Verified
9.1
11
8.7
497
|
Verified
8.8
11
8.5
202
9.1
11
8.2
205
8.8
11
Internal Use
8.1
1665
|
Verified
8.4
57
|
Verified
8.6
206
8.6
11
8.2
189
9.1
11
8.8
561
|
Verified
9.2
11
8.8
521
|
Verified
9.4
11
8.6
549
|
Verified
8.9
11
Generative AI
7.9
143
Not enough data
Self-Service Experience
8.7
964
9.4
24
8.6
915
9.2
24
8.3
687
9.1
22
8.2
242
9.1
15
8.4
260
9.5
16
Self-Service Platform
8.5
256
9.7
15
8.6
265
9.5
16
8.0
225
Feature Not Available
8.5
241
9.5
16
Agentic AI - Customer Self-Service
7.9
19
Not enough data
7.9
18
Not enough data
8.1
19
Not enough data
7.8
20
Not enough data
7.8
20
Not enough data
7.7
19
Not enough data
8.0
19
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by default)
166
Not enough data
9.3(won by default)
488
Not enough data
8.6(won by default)
375
Not enough data
Channels
9.2(won by default)
483
Not enough data
8.7(won by default)
419
Not enough data
8.8(won by default)
380
Not enough data
8.5(won by default)
344
Not enough data
8.3(won by default)
58
Not enough data
Insight
8.6(won by default)
386
Not enough data
8.7(won by default)
173
Not enough data
8.6(won by default)
377
Not enough data
9.1(won by default)
449
Not enough data
Generative AI
7.7
88
Not enough data
7.7
87
Not enough data
Incident Management
Not enough data
8.6
22
Not enough data
8.4
22
Not enough data
9.0
25
Not enough data
8.6
21
Not enough data
8.5
18
Reporting
Not enough data
8.2
23
Not enough data
7.9
23
Not enough data
8.3
17
Access & Usability
Not enough data
7.9
18
Not enough data
8.7
22
Not enough data
8.6
15
Not enough data
8.7
18
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.1
11
Not enough data
8.8
11
Not enough data
8.3
11
Not enough data
8.8
11
Not enough data
8.2
11
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
11
Not enough data
8.6
12
Not enough data
8.9
12
Not enough data
8.8
12
Not enough data
Automation
9.1
11
Not enough data
8.8
11
Not enough data
9.1
11
Not enough data
Autonomy
7.3
11
Not enough data
8.6
11
Not enough data
8.6
11
Not enough data
8.2
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Vision Helpdesk are categorized as Help Desk, Live Chat, and Customer Self-Service
Unique Categories
Freshdesk is categorized as AI Customer Support Agents, Digital Customer Service Platforms, Conversational Support, Shared Inbox, Complaint Management, Customer Communications Management, and Social Customer Service
Vision Helpdesk is categorized as Service Desk
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vision Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.1%
Non-Profit Organization Management
18.3%
Information Technology and Services
9.7%
Internet
6.5%
Education Management
5.4%
Computer Software
5.4%
Other
54.8%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
How would you automate your current helpdesk system?
1 Comment
Official Response from Vision Helpdesk
Here is how it goes, In order to leverage the Automation and Workflow modules pls go through the webinar
https://www.youtube.com/watch?v=vdOJ_CH7glk...Read more
Vision Helpdesk has no more discussions with answers
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