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Compare Freshdesk and Vision Helpdesk 
Featured Products
At a Glance
Market Segments
Small-Business (48.3% of reviews)
Small-Business (60.2% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
$12.00 1 Per Staff Per Month
Freshdesk
Star Rating
(3,620)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansVision Helpdesk
Star Rating
(95)4.6 out of 5
Market Segments
Small-Business (60.2% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 Per Staff Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Vision Helpdesk. Users appreciate its clean interface and strong automation features, which streamline ticket management and enhance productivity.
- According to verified reviews, Freshdesk's ticket management system is particularly praised for its SLA tracking and multi-channel support, making it easier for teams to stay organized and respond efficiently to customer inquiries. In contrast, while Vision Helpdesk is noted for its user-friendly interface, it lacks the same level of comprehensive features.
- Users say that Freshdesk's implementation process is quick and intuitive, with many highlighting the shared inbox feature that prevents ticket duplication and ensures accountability among team members. Vision Helpdesk, while reliable, does not receive the same level of enthusiasm regarding its setup process.
- Reviewers mention that Freshdesk's extensive review activity, with over 3,500 reviews, indicates a robust user base and consistent updates, which contribute to its high satisfaction ratings. In contrast, Vision Helpdesk has only a handful of reviews, raising questions about its current relevance and user engagement.
- According to recent user feedback, Freshdesk's automation capabilities are a standout feature, allowing teams to handle tickets more efficiently. Users specifically appreciate how it aligns tickets to respective agents, boosting overall productivity. Vision Helpdesk also offers automation, but users feel it doesn't match the depth and effectiveness found in Freshdesk.
- G2 reviewers highlight that while Vision Helpdesk has a slightly higher star rating, its overall market presence and user satisfaction metrics lag significantly behind Freshdesk. Users commend Vision Helpdesk for its responsiveness and ability to manage multiple brands, but many feel that Freshdesk provides a more comprehensive solution for everyday support needs.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Vision Helpdesk
Starter Help Desk - SaaS License
$12.00
1 Per Staff Per Month
Download Recurring License will cost $8 per staff per month billed annually.
Download One Time License will cost $200 per staff one time
- Multi Channel Help desk
- Ticket Management
- Knowledgebase Management
Free Trial
Freshdesk
Free Trial is available
Vision Helpdesk
Free Trial is available
Ratings
Meets Requirements
8.6
3,185
9.2
88
Ease of Use
8.8
3,208
9.0
88
Ease of Setup
8.6
2,267
8.7
82
Ease of Admin
8.7
2,154
9.1
74
Quality of Support
8.7
3,083
9.4
86
Has the product been a good partner in doing business?
8.8
2,078
9.5
73
Product Direction (% positive)
8.8
3,160
9.3
83
Features by Category
Ticket and Case Management
8.9
2225
|
Verified
9.4
69
|
Verified
8.8
2232
|
Verified
9.2
68
|
Verified
8.5
2147
|
Verified
8.9
65
|
Verified
8.5
2037
|
Verified
9.2
62
8.3
1800
|
Verified
8.8
56
|
Verified
8.5
2088
|
Verified
9.0
64
|
Verified
8.7
2010
|
Verified
8.8
61
|
Verified
8.2
1374
|
Verified
8.7
38
|
Verified
Generative AI
7.3
331
Not enough data
7.4
328
Not enough data
Agentic AI - Help Desk
7.1
59
Not enough data
6.9
59
Not enough data
7.2
59
Not enough data
Communication Channels
8.6
1923
|
Verified
9.2
66
|
Verified
8.9
2070
|
Verified
9.3
61
|
Verified
8.4
1314
|
Verified
8.7
38
8.0
1193
|
Verified
8.9
39
|
Verified
7.9
940
|
Verified
8.3
27
|
Verified
Platform
8.0
1154
|
Verified
8.7
49
|
Verified
8.1
1662
|
Verified
8.4
57
|
Verified
8.6
1545
|
Verified
9.1
57
|
Verified
8.2
1142
|
Verified
8.8
40
|
Verified
8.0
1865
|
Verified
8.7
56
|
Verified
8.3
1959
|
Verified
9.1
58
|
Verified
Channels
8.3
355
Not enough data
7.9
333
Not enough data
7.5
324
Not enough data
Design
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
343
Not enough data
8.4
332
Not enough data
Generative AI
7.7
266
Not enough data
7.7
266
Not enough data
Usability
8.7
266
Not enough data
8.7
262
Not enough data
8.7
255
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Conversational Platform
8.3
433
Not enough data
8.3
381
Not enough data
8.3
373
Not enough data
8.4
308
Not enough data
Support Automation
8.4
389
Not enough data
8.4
410
Not enough data
8.2
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
209
Not enough data
7.4
206
Not enough data
Generative AI
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
585
|
Verified
9.2
11
8.7
602
|
Verified
9.1
11
8.7
496
|
Verified
8.8
11
8.5
200
9.1
11
8.2
202
8.8
11
Internal Use
8.1
1662
|
Verified
8.4
57
|
Verified
8.6
204
8.6
11
8.1
186
9.1
11
8.8
560
|
Verified
9.2
11
8.8
520
|
Verified
9.4
11
8.6
548
|
Verified
8.9
11
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
960
9.4
24
8.6
913
9.2
24
8.3
687
9.1
22
8.2
241
9.1
15
8.4
258
9.5
16
Self-Service Platform
8.5
254
9.7
15
8.6
261
9.5
16
8.0
221
Feature Not Available
8.4
238
9.5
16
Agentic AI - Customer Self-Service
7.8
19
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.5
19
Not enough data
7.4
18
Not enough data
7.7
18
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by default)
164
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
374
Not enough data
Channels
9.2(won by default)
480
Not enough data
8.7(won by default)
419
Not enough data
8.8(won by default)
380
Not enough data
8.5(won by default)
342
Not enough data
8.2(won by default)
56
Not enough data
Insight
8.6(won by default)
383
Not enough data
8.7(won by default)
172
Not enough data
8.6(won by default)
375
Not enough data
9.1(won by default)
447
Not enough data
Generative AI
7.7
88
Not enough data
7.7
87
Not enough data
Incident Management
Not enough data
8.6
22
Not enough data
8.4
22
Not enough data
9.0
25
Not enough data
8.6
21
Not enough data
8.5
18
Reporting
Not enough data
8.2
23
Not enough data
7.9
23
Not enough data
8.3
17
Access & Usability
Not enough data
7.9
18
Not enough data
8.7
22
Not enough data
8.6
15
Not enough data
8.7
18
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.1
12
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.6
13
Not enough data
8.7
13
Not enough data
8.6
13
Not enough data
Automation
9.0
12
Not enough data
8.8
12
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Vision Helpdesk are categorized as Help Desk, Live Chat, and Customer Self-Service
Unique Categories
Freshdesk is categorized as AI Customer Support Agents, Digital Customer Service Platforms, Conversational Support, Shared Inbox, Complaint Management, Customer Communications Management, and Social Customer Service
Vision Helpdesk is categorized as Service Desk
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vision Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
13.0%
Internet
4.1%
Financial Services
4.1%
Education Management
3.7%
Other
58.1%
Non-Profit Organization Management
18.3%
Information Technology and Services
9.7%
Internet
6.5%
Education Management
5.4%
Computer Software
5.4%
Other
54.8%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
How would you automate your current helpdesk system?
1 Comment
Official Response from Vision Helpdesk
Here is how it goes, In order to leverage the Automation and Workflow modules pls go through the webinar
https://www.youtube.com/watch?v=vdOJ_CH7glk...Read more
Vision Helpdesk has no more discussions with answers
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