Compare Freshdesk vs Vision Helpdesk

See this
comparison of Freshdesk vs. Vision Helpdesk
based on data from user reviews. Freshdesk rates 4.4/5 stars with 2,136 reviews. Vision Helpdesk rates 4.7/5 stars with 49 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Sprout
Free
for UNLIMITED agents
Starter Help Desk
$12
per staff per mo billed annually
 
Blossom
$19
/ agent / month billed annually
Pro Help Desk Software
$20
per staff per mo billed annually
 
Garden
$35
/ agent / month billed annually
Satellite Desk
$24
per staff per mo billed annually
 
Estate
$49
/ agent / month billed annually
Pro Service Desk
$32
per staff per mo billed annually
 
Forest
$89
/ agent / month billed annually
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
9.3
Ease of Use
Ease of Use
8.8
9.0
Ease of Setup
Ease of Setup
8.6
8.8
Ease of Admin
Ease of Admin
8.7
9.2
Quality of Support
Quality of Support
8.9
9.6
Ease of Doing Business With
Ease of Doing Business With
8.8
9.6
Product Direction (% positive)
Product Direction (% positive)
8.7
9.5
Meets Requirements
Freshdesk
8.5
Vision Helpdesk
9.3
Ease of Use
Freshdesk
8.8
Vision Helpdesk
9.0
Ease of Setup
Freshdesk
8.6
Vision Helpdesk
8.8
Ease of Admin
Freshdesk
8.7
Vision Helpdesk
9.2
Quality of Support
Freshdesk
8.9
Vision Helpdesk
9.6
Ease of Doing Business With
Freshdesk
8.8
Vision Helpdesk
9.6
Product Direction (% positive)
Freshdesk
8.7
Vision Helpdesk
9.5

Features

Ticket and Case Management
Ticket creation user experience
Freshdesk
8.9
Vision Helpdesk
9.5
Ticket response user experience
Freshdesk
8.8
Vision Helpdesk
9.2
Workflow
Freshdesk
8.4
Vision Helpdesk
8.9
Response Automation
Freshdesk
8.4
Vision Helpdesk
9.1
SLA Management
Freshdesk
8.2
Vision Helpdesk
9.2
Attachments/Screencasts
Freshdesk
8.4
Vision Helpdesk
9.1
Ticket Collaboration
Freshdesk
8.6
Vision Helpdesk
8.8
Knowledge Share
Knowledge Base
Freshdesk
8.8
Vision Helpdesk
9.4
Searchable Articles
Freshdesk
8.6
Vision Helpdesk
9.2
Community Forums
Freshdesk
8.5
Vision Helpdesk
8.5
Interactive FAQs & Forums
Freshdesk
8.5
Vision Helpdesk
8.8
Interaction
Web Portals
Freshdesk
7.2
Vision Helpdesk
9.2
Forum to Reponse
Freshdesk
8.5
Vision Helpdesk
9.4
Tickets and Tagging
Freshdesk
8.8
Vision Helpdesk
9.2
Live Chat
Freshdesk
8.8
Vision Helpdesk
7.9
Communication Channels
Customer Portal
Freshdesk
8.6
Vision Helpdesk
9.3
Email to Case
Freshdesk
8.9
Vision Helpdesk
9.4
Chat/Live Support
Freshdesk
8.5
Vision Helpdesk
8.4
Social Integration
Freshdesk
8.3
Vision Helpdesk
9.2
Call Center
Make, Receive, and Record Calls
Freshdesk
8.3
Vision Helpdesk
8.7
Customer and Contacts Database
Freshdesk
8.0
Vision Helpdesk
8.4
Products and Version Tracking
Freshdesk
8.3
Vision Helpdesk
9.0
Call Scripting
Freshdesk
8.2
Vision Helpdesk
9.3
Interactive Voice Response (IVR)
Freshdesk
8.4
Vision Helpdesk
9.2
Self Service/Community
Forums
Freshdesk
8.3
Vision Helpdesk
8.8
Knowledge Base
Freshdesk
8.5
Vision Helpdesk
9.3
Ideas/Feedback
Freshdesk
8.4
Vision Helpdesk
9.1
Q&A
Freshdesk
8.5
Vision Helpdesk
9.4
Reporting & Analytics
Social Monitoring
Freshdesk
8.2
Vision Helpdesk
Not enough data available
Reporting
Freshdesk
7.9
Vision Helpdesk
8.9
Dashboards
Freshdesk
8.2
Vision Helpdesk
9.1
Platform
Mobile User Support
Freshdesk
8.1
Vision Helpdesk
8.9
ITIL Compliance
Freshdesk
8.3
Vision Helpdesk
9.2
Customization
Freshdesk
8.0
Vision Helpdesk
8.1
User, Role, and Access Management
Freshdesk
8.5
Vision Helpdesk
9.0
Internationalization
Freshdesk
8.1
Vision Helpdesk
8.7
Performance & Reliability
Freshdesk
8.8
Vision Helpdesk
9.2
Integration APIs
Freshdesk
8.2
Vision Helpdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
52.5%
59.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.6%
30.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.9%
10.2%
Freshdesk
Small-Business
52.5%
Mid-Market
36.6%
Enterprise
10.9%
Vision Helpdesk
Small-Business
59.2%
Mid-Market
30.6%
Enterprise
10.2%

Reviewers' Industry

 
Information Technology and Services
20.3%
Non-Profit Organization Management
25.0%
 
Computer Software
14.0%
Internet
13.3%
 
Internet
5.8%
Information Technology and Services
13.3%
 
Education Management
3.7%
Individual & Family Services
5.0%
 
E-Learning
3.4%
Education Management
5.0%
 
Other
52.8%
Other
38.3%
Freshdesk
Information Technology and Services
20.3%
Computer Software
14.0%
Internet
5.8%
Education Management
3.7%
E-Learning
3.4%
Other
52.8%
Vision Helpdesk
Non-Profit Organization Management
25.0%
Internet
13.3%
Information Technology and Services
13.3%
Individual & Family Services
5.0%
Education Management
5.0%
Other
38.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User

Everything was a bit slow and buggy at times.

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Screenshots

 
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Videos

 
No videos provided
Freshdesk
Vision Helpdesk
No videos provided
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