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At a Glance
Market Segments
Small-Business (48.4% of reviews)
Small-Business (60.2% of reviews)
Entry-Level Pricing
$15.00 Per Month
$12.00 1 Per Staff Per Month
Freshdesk
Star Rating
(3,609)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 Per Month
Free Trial is available
Browse all 3 pricing plansVision Helpdesk
Star Rating
(95)4.6 out of 5
Market Segments
Small-Business (60.2% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 Per Staff Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk's ticket creation user experience scores an 8.9, while Vision Helpdesk excels with a score of 9.4, indicating that Vision Helpdesk offers a more intuitive and streamlined process for creating tickets.
- Reviewers mention that the quality of support for Vision Helpdesk is rated at 9.5, significantly higher than Freshdesk's 8.8, suggesting that users find Vision Helpdesk's customer service to be more responsive and effective.
- G2 users highlight that Vision Helpdesk's self-service experience, particularly its knowledge base, is rated at 9.4, compared to Freshdesk's 8.7, showing that Vision Helpdesk provides a more comprehensive and user-friendly self-service option.
- Users on G2 report that Freshdesk's automation features, such as intelligent routing, score an 8.5, while Vision Helpdesk's automation capabilities are rated higher at 9.5, indicating that Vision Helpdesk offers more robust automation tools for managing support tickets.
- Reviewers say that Vision Helpdesk's mobile optimization is rated at 9.1, outperforming Freshdesk's 8.2, which suggests that Vision Helpdesk provides a better mobile experience for users needing access on the go.
- Users report that Freshdesk's multi-channel coverage is rated at 8.4, while Vision Helpdesk's integration capabilities score higher at 9.5, indicating that Vision Helpdesk offers more extensive options for integrating with other platforms and channels.
Pricing
Entry-Level Pricing
Freshdesk
Growth
$15.00
Per Month
Everything in FREE plus
- Automations
- SLA & Business Hour
- Agent Collision
Vision Helpdesk
Starter Help Desk - SaaS License
$12.00
1 Per Staff Per Month
Download Recurring License will cost $8 per staff per month billed annually.
Download One Time License will cost $200 per staff one time
- Multi Channel Help desk
- Ticket Management
- Knowledgebase Management
Free Trial
Freshdesk
Free Trial is available
Vision Helpdesk
Free Trial is available
Ratings
Meets Requirements
8.6
3,175
9.2
88
Ease of Use
8.8
3,197
9.0
88
Ease of Setup
8.6
2,258
8.7
82
Ease of Admin
8.7
2,152
9.1
74
Quality of Support
8.7
3,074
9.4
86
Has the product been a good partner in doing business?
8.8
2,077
9.5
73
Product Direction (% positive)
8.8
3,150
9.3
83
Features by Category
Ticket and Case Management
8.9
2218
|
Verified
9.4
69
|
Verified
8.8
2226
|
Verified
9.2
68
|
Verified
8.5
2139
|
Verified
8.9
65
|
Verified
8.5
2033
|
Verified
9.2
62
8.3
1797
|
Verified
8.8
56
|
Verified
8.5
2085
|
Verified
9.0
64
|
Verified
8.7
2007
|
Verified
8.8
61
|
Verified
8.2
1371
|
Verified
8.7
38
|
Verified
Generative AI
7.3
330
Not enough data
7.4
327
Not enough data
Agentic AI - Help Desk
7.1
59
Not enough data
6.9
59
Not enough data
7.2
57
Not enough data
Communication Channels
8.6
1920
|
Verified
9.2
66
|
Verified
8.9
2068
|
Verified
9.3
61
|
Verified
8.4
1312
|
Verified
8.7
38
8.0
1193
|
Verified
8.9
39
|
Verified
7.9
940
|
Verified
8.3
27
|
Verified
Platform
8.0
1156
|
Verified
8.7
49
|
Verified
8.1
1663
|
Verified
8.4
57
|
Verified
8.6
1546
|
Verified
9.1
57
|
Verified
8.2
1140
|
Verified
8.8
40
|
Verified
8.0
1861
|
Verified
8.7
56
|
Verified
8.3
1960
|
Verified
9.1
58
|
Verified
Channels
8.3
353
Not enough data
7.9
333
Not enough data
7.5
324
Not enough data
Design
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Not enough data
Generative AI
7.7
266
Not enough data
7.7
266
Not enough data
Usability
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Conversational Platform
8.3
434
Not enough data
8.3
380
Not enough data
8.3
372
Not enough data
8.4
308
Not enough data
Support Automation
8.4
389
Not enough data
8.4
410
Not enough data
8.2
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
209
Not enough data
7.4
206
Not enough data
Generative AI
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
584
|
Verified
9.2
11
8.7
601
|
Verified
9.1
11
8.7
495
|
Verified
8.8
11
8.5
199
9.1
11
8.2
202
8.8
11
Internal Use
8.1
1663
|
Verified
8.4
57
|
Verified
8.6
204
8.6
11
8.1
186
9.1
11
8.8
560
|
Verified
9.2
11
8.8
520
|
Verified
9.4
11
8.6
549
|
Verified
8.9
11
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
960
9.4
24
8.6
913
9.2
24
8.3
687
9.1
22
8.2
241
9.1
15
8.4
258
9.5
16
Self-Service Platform
8.5
254
9.7
15
8.6
261
9.5
16
8.0
221
Feature Not Available
8.5
237
9.5
16
Agentic AI - Customer Self-Service
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by default)
164
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
375
Not enough data
Channels
9.2(won by default)
480
Not enough data
8.7(won by default)
420
Not enough data
8.8(won by default)
381
Not enough data
8.5(won by default)
341
Not enough data
8.2(won by default)
55
Not enough data
Insight
8.6(won by default)
383
Not enough data
8.7(won by default)
171
Not enough data
8.6(won by default)
374
Not enough data
9.1(won by default)
447
Not enough data
Generative AI
7.7
87
Not enough data
7.7
86
Not enough data
Incident Management
Not enough data
8.6
22
Not enough data
8.4
22
Not enough data
9.0
25
Not enough data
8.6
21
Not enough data
8.5
18
Reporting
Not enough data
8.2
23
Not enough data
7.9
23
Not enough data
8.3
17
Access & Usability
Not enough data
7.9
18
Not enough data
8.7
22
Not enough data
8.6
15
Not enough data
8.7
18
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Not enough data
Automation
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Vision Helpdesk are categorized as Help Desk, Live Chat, and Customer Self-Service
Unique Categories
Freshdesk is categorized as AI Customer Support Agents, Digital Customer Service Platforms, Conversational Support, Shared Inbox, Complaint Management, Customer Communications Management, and Social Customer Service
Vision Helpdesk is categorized as Service Desk
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vision Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.2%
Financial Services
4.1%
Education Management
3.7%
Other
58.0%
Non-Profit Organization Management
18.3%
Information Technology and Services
9.7%
Internet
6.5%
Education Management
5.4%
Computer Software
5.4%
Other
54.8%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
How would you automate your current helpdesk system?
1 Comment
Official Response from Vision Helpdesk
Here is how it goes, In order to leverage the Automation and Workflow modules pls go through the webinar
https://www.youtube.com/watch?v=vdOJ_CH7glk...Read more
Vision Helpdesk has no more discussions with answers
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