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Compare Freshdesk and Trengo 
Featured Products
At a Glance
Market Segments
Small-Business (48.3% of reviews)
Small-Business (72.3% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
€349.00 10 User Per Month
Freshdesk
Star Rating
(3,678)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansTrengo
Star Rating
(244)4.3 out of 5
Market Segments
Small-Business (72.3% of reviews)
Pros & Cons
Entry-Level Pricing
€349.00 10 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in user experience, with many praising its intuitive interface and ease of use. Users appreciate features like the child ticket option, which simplifies the escalation process by automatically duplicating information from parent tickets.
- Users say that Trengo provides a clear overview of customer communications, allowing for faster responses and ensuring that no messages are missed. This feature is particularly beneficial for teams managing multiple channels, as highlighted by a user who noted the platform's ability to consolidate all communications.
- According to verified reviews, Freshdesk's implementation process is notably quick and efficient, with users mentioning the intuitive onboarding wizard that facilitates a smooth setup. This is a significant advantage for businesses looking to scale their customer support operations.
- Reviewers mention that while Trengo is user-friendly and easy to set up, it may not offer the same level of advanced features as Freshdesk. Users have noted that the support from account managers, like Charlotte, greatly enhances the setup experience, but some still seek more robust functionalities.
- G2 reviewers highlight Freshdesk's strong automation capabilities, which streamline workflows and improve efficiency. Users have expressed satisfaction with integrations, such as those with Genesys Cloud and Microsoft Teams, which enhance day-to-day operations.
- Users report that while Trengo has a solid support quality, with many appreciating the availability of their support team, Freshdesk generally receives higher ratings for overall satisfaction and feature richness, making it a more comprehensive solution for diverse customer service needs.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Trengo
Boost
€349.00
10 User Per Month
Unify your inbox and automate the basics.
- Basic integrations
- White labelling
- Reporting
Free Trial
Freshdesk
Free Trial is available
Trengo
Free Trial is available
Ratings
Meets Requirements
8.6
3,222
8.2
212
Ease of Use
8.9
3,244
8.6
216
Ease of Setup
8.6
2,303
8.2
158
Ease of Admin
8.7
2,174
8.3
141
Quality of Support
8.7
3,119
8.8
216
Has the product been a good partner in doing business?
8.8
2,097
8.8
142
Product Direction (% positive)
8.8
3,195
9.0
217
Features by Category
Ticket and Case Management
8.9
2232
|
Verified
8.3
30
8.8
2246
|
Verified
8.2
30
8.5
2159
|
Verified
8.2
29
8.5
2046
|
Verified
8.0
31
8.3
1805
|
Verified
6.7
25
8.5
2090
|
Verified
7.7
26
8.7
2014
|
Verified
8.2
30
8.3
1377
|
Verified
8.1
29
Generative AI
7.3
332
7.2
15
7.4
330
7.1
15
Agentic AI - Help Desk
7.1
60
Not enough data
6.9
60
Not enough data
7.3
60
Not enough data
Communication Channels
8.6
1927
|
Verified
Feature Not Available
8.9
2081
|
Verified
8.0
32
8.4
1317
|
Verified
7.7
32
8.0
1195
|
Verified
7.9
30
7.9
941
|
Verified
6.8
25
Platform
8.0
1160
|
Verified
6.7
32
8.1
1662
|
Verified
7.6
72
|
Verified
8.6
1547
|
Verified
8.0
34
8.2
1149
|
Verified
7.8
30
8.0
1872
|
Verified
7.3
33
8.3
1961
|
Verified
7.7
32
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.4
358
8.5
83
8.0
335
7.5
70
7.5
325
6.8
70
Design
8.2
331
7.6
72
7.8
336
6.9
67
8.3
356
7.7
78
8.3
345
7.7
76
8.4
333
7.6
70
Generative AI
7.7
266
6.0
55
7.8
266
6.0
53
Usability
8.7
267
Not enough data
8.7
263
Not enough data
8.8
257
Not enough data
Reporting
8.6
251
Not enough data
8.5
248
Not enough data
8.6
259
Not enough data
Generative AI
7.5
183
Not enough data
7.6
183
Not enough data
Inbox Tools
Not enough data
8.8
24
Not enough data
7.7
20
Not enough data
7.3
19
Not enough data
7.5
22
Coordination Tools
Not enough data
7.5
14
Not enough data
7.5
20
Not enough data
7.6
16
Software Options
Not enough data
7.6
17
Not enough data
7.0
18
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
437
7.8
43
8.3
385
7.9
39
8.3
377
7.1
36
8.4
312
7.6
37
Support Automation
8.4
393
7.3
36
8.4
414
7.2
35
8.2
377
7.0
33
8.2
319
7.1
38
Generative AI
7.4
212
Feature Not Available
7.4
208
Feature Not Available
Sorting & Filtering
Not enough data
6.9
7
Not enough data
7.6
7
Not enough data
6.2
7
Not enough data
7.1
7
Integrations
Not enough data
6.9
6
Not enough data
4.8
7
Not enough data
4.5
7
Time Management
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
5.2
7
Generative AI
Not enough data
4.8
7
Not enough data
4.5
7
Not enough data
5.2
7
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
7.5
12
Not enough data
5.7
12
Not enough data
6.8
12
Automation
Not enough data
6.7
12
Not enough data
7.4
12
Not enough data
6.7
12
Artificial Intelligence
Not enough data
6.8
12
Not enough data
7.5
12
Not enough data
6.8
12
Generative AI
7.9
119
6.5
27
7.9
117
6.3
26
7.6
116
6.0
27
Communication
8.8
586
|
Verified
8.2
49
|
Verified
8.7
602
|
Verified
8.0
57
|
Verified
8.7
496
|
Verified
7.5
40
8.5
201
7.9
42
|
Verified
8.2
203
7.4
35
Internal Use
8.1
1662
|
Verified
7.6
72
|
Verified
8.6
205
7.7
50
|
Verified
8.1
187
7.5
40
8.8
560
|
Verified
7.4
45
|
Verified
8.8
520
|
Verified
8.8
56
|
Verified
8.6
548
|
Verified
7.7
55
|
Verified
Generative AI
7.9
144
Feature Not Available
Self-Service Experience
8.7
961
7.5
31
8.6
913
7.3
30
8.3
687
Feature Not Available
8.2
242
7.7
27
8.4
259
7.8
27
Self-Service Platform
8.5
255
7.9
30
8.6
264
8.1
32
8.0
224
7.0
26
8.4
239
7.6
30
Agentic AI - Customer Self-Service
7.8
19
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.8
20
Not enough data
7.5
19
Not enough data
7.4
18
Not enough data
7.7
18
Not enough data
Generative AI
8.2(won by 2.1)
81
6.1
22
8.1(won by 1.9)
81
6.2
22
Process
8.6(won by 0.1)
164
8.5
36
9.3(won by 0.7)
485
8.6
35
8.6(won by 0.9)
374
7.7
28
Channels
9.2(won by 0.6)
480
8.6
42
8.7(won by 0.2)
418
8.5
40
8.8(won by 0.6)
380
8.2
38
8.5(won by 2.8)
342
5.7
33
8.3(won by 0.3)
57
8.0
35
Insight
8.6(won by 1.4)
384
7.2
27
8.7(won by 1.2)
172
7.5
34
8.6(won by 1.4)
376
7.2
29
9.1(won by 1.4)
447
7.7
32
Generative AI
7.7
88
6.4
11
7.7
87
6.4
11
WhatsApp Messaging - WhatsApp Marketing
Not enough data
7.3
5
Not enough data
6.0
5
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
6.7
5
Not enough data
8.3
5
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
5.3
5
Not enough data
6.0
5
Not enough data
3.7
5
Not enough data
4.0
5
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.1
12
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.6
13
Not enough data
8.7
13
Not enough data
8.6
13
Not enough data
Automation
9.0
12
Not enough data
8.8
12
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Trengo are categorized as Digital Customer Service Platforms, Help Desk, Conversational Support, Shared Inbox, Customer Communications Management, Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
Freshdesk is categorized as AI Customer Support Agents and Complaint Management
Trengo is categorized as Customer Service Automation, Email Management, Email Client, Conversation Intelligence, Customer Journey Analytics, and WhatsApp Marketing
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trengo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.1%
Leisure, Travel & Tourism
7.4%
Apparel & Fashion
5.4%
Retail
5.0%
Consumer Services
5.0%
Marketing and Advertising
4.1%
Other
73.1%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Trengo has no discussions with answers
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