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Compare Freshdesk and Trengo 
Featured Products
At a Glance
Market Segments
Small-Business (48.4% of reviews)
Small-Business (72.4% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
€349.00 10 User Per Month
Freshdesk
Star Rating
(3,700)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansTrengo
Star Rating
(245)4.3 out of 5
Market Segments
Small-Business (72.4% of reviews)
Pros & Cons
Entry-Level Pricing
€349.00 10 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, with a significantly higher G2 Score compared to Trengo. Users appreciate its structured ticket management and automation features, which streamline customer support tasks and reduce manual work.
- Users say that Freshdesk's interface is clean and easy to navigate, making it less stressful for agents to handle multiple customer queries simultaneously. In contrast, while Trengo is also user-friendly, it lacks the same level of comprehensive features that Freshdesk offers for managing high volumes of tickets.
- According to verified reviews, Freshdesk's implementation process is praised for its quick onboarding, allowing new hires to start handling tickets efficiently without extensive training. Trengo users, however, highlight the support from their account manager during setup, which is beneficial but may not be as seamless for all users.
- Reviewers mention that Freshdesk's automation capabilities, such as SLA management and a robust knowledge base, significantly enhance daily operations. Trengo, while effective in consolidating customer communication, does not provide the same depth of automation features, which can limit efficiency for larger teams.
- Users highlight that Freshdesk's extensive customization options allow teams to adapt workflows to their specific needs, enhancing overall productivity. In contrast, Trengo's customization features are more limited, which may not meet the diverse requirements of all businesses.
- G2 reviewers note that while Trengo offers a clear overview of customer communications, Freshdesk's multi-channel support and ticket collaboration features provide a more comprehensive solution for managing customer interactions across various platforms, making it a better choice for businesses looking for an all-in-one support tool.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Trengo
Boost
€349.00
10 User Per Month
Unify your inbox and automate the basics.
- Basic integrations
- White labelling
- Reporting
Free Trial
Freshdesk
Free Trial is available
Trengo
Free Trial is available
Ratings
Meets Requirements
8.6
3,244
8.2
213
Ease of Use
8.9
3,266
8.6
217
Ease of Setup
8.6
2,326
8.2
159
Ease of Admin
8.7
2,184
8.3
141
Quality of Support
8.7
3,141
8.8
217
Has the product been a good partner in doing business?
8.8
2,107
8.8
142
Product Direction (% positive)
8.8
3,216
9.0
218
Features by Category
Ticket and Case Management
8.9
2240
|
Verified
8.3
30
8.8
2258
|
Verified
8.2
30
8.5
2175
|
Verified
8.2
29
8.5
2057
|
Verified
8.0
31
8.3
1812
|
Verified
6.7
25
8.5
2095
|
Verified
7.7
26
8.7
2020
|
Verified
8.2
30
8.3
1379
|
Verified
8.1
29
Generative AI
7.3
332
7.2
15
7.4
330
7.1
15
Agentic AI - Help Desk
7.1
61
Not enough data
7.0
61
Not enough data
7.3
61
Not enough data
Communication Channels
8.6
1930
|
Verified
Feature Not Available
8.9
2090
|
Verified
8.0
32
8.4
1322
|
Verified
7.7
32
8.0
1198
|
Verified
7.9
30
7.9
944
|
Verified
6.8
25
Platform
8.0
1163
|
Verified
6.7
32
8.1
1664
|
Verified
7.7
73
|
Verified
8.6
1550
|
Verified
8.0
34
8.2
1152
|
Verified
7.8
30
8.0
1879
|
Verified
7.3
33
8.3
1966
|
Verified
7.7
32
Channels
8.4
360
8.5
84
8.0
336
7.5
70
7.5
326
6.8
70
Design
8.2
334
7.6
72
7.8
337
6.9
67
8.3
357
7.7
78
8.3
347
7.7
76
8.4
335
7.6
70
Generative AI
7.7
266
6.0
55
7.8
266
6.1
54
Usability
8.8
268
Not enough data
8.7
264
Not enough data
8.8
258
Not enough data
Reporting
8.6
252
Not enough data
8.5
248
Not enough data
8.6
260
Not enough data
Generative AI
7.5
183
Not enough data
7.6
183
Not enough data
Inbox Tools
Not enough data
8.8
24
Not enough data
7.7
20
Not enough data
7.3
19
Not enough data
7.5
22
Coordination Tools
Not enough data
7.5
14
Not enough data
7.5
20
Not enough data
7.6
16
Software Options
Not enough data
7.6
17
Not enough data
7.0
18
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
439
7.8
43
8.3
385
7.9
39
8.3
378
7.1
36
8.4
314
7.6
37
Support Automation
8.4
395
7.3
36
8.4
415
7.2
35
8.3
380
7.0
33
8.3
321
7.1
38
Generative AI
7.4
212
Feature Not Available
7.4
208
Feature Not Available
Sorting & Filtering
Not enough data
6.9
7
Not enough data
7.6
7
Not enough data
6.2
7
Not enough data
7.1
7
Integrations
Not enough data
6.9
6
Not enough data
4.8
7
Not enough data
4.5
7
Time Management
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
5.2
7
Generative AI
Not enough data
4.8
7
Not enough data
4.5
7
Not enough data
5.2
7
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
7.7
13
Not enough data
5.7
12
Not enough data
7.1
13
Automation
Not enough data
6.7
12
Not enough data
7.4
12
Not enough data
6.7
12
Artificial Intelligence
Not enough data
6.8
12
Not enough data
7.7
13
Not enough data
6.8
12
Generative AI
7.9
119
6.5
27
7.9
117
6.3
26
7.6
116
6.0
27
Communication
8.8
587
|
Verified
8.2
50
|
Verified
8.7
603
|
Verified
8.0
57
|
Verified
8.7
497
|
Verified
7.5
40
8.5
202
7.9
42
|
Verified
8.2
205
7.4
35
Internal Use
8.1
1664
|
Verified
7.7
73
|
Verified
8.6
206
7.7
51
|
Verified
8.2
189
7.5
40
8.8
561
|
Verified
7.5
46
|
Verified
8.8
521
|
Verified
8.8
57
|
Verified
8.6
549
|
Verified
7.7
55
|
Verified
Generative AI
7.9
144
Feature Not Available
Self-Service Experience
8.7
964
7.5
31
8.6
916
7.3
30
8.3
688
Feature Not Available
8.2
243
7.7
27
8.4
261
7.8
27
Self-Service Platform
8.5
257
7.9
30
8.6
266
8.1
32
8.0
226
7.0
26
8.5
242
7.6
30
Agentic AI - Customer Self-Service
7.9
20
Not enough data
7.9
18
Not enough data
8.1
20
Not enough data
7.9
21
Not enough data
7.8
21
Not enough data
7.7
20
Not enough data
7.9
20
Not enough data
Generative AI
8.2(won by 2.1)
81
6.1
22
8.1(won by 1.9)
81
6.2
22
Process
8.6(won by 0.1)
166
8.5
36
9.3(won by 0.7)
488
8.6
35
8.6(won by 0.9)
375
7.7
28
Channels
9.2(won by 0.6)
483
8.6
42
8.7(won by 0.2)
419
8.5
40
8.8(won by 0.6)
380
8.2
38
8.5(won by 2.8)
344
5.7
33
8.3(won by 0.3)
58
8.0
35
Insight
8.6(won by 1.4)
386
7.2
27
8.7(won by 1.2)
173
7.5
34
8.6(won by 1.4)
377
7.2
29
9.1(won by 1.4)
449
7.7
32
Generative AI
7.7
88
6.4
11
7.7
87
6.4
11
WhatsApp Messaging - WhatsApp Marketing
Not enough data
7.3
5
Not enough data
6.0
5
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
6.7
5
Not enough data
8.3
5
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
5.3
5
Not enough data
6.0
5
Not enough data
3.7
5
Not enough data
4.0
5
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.1
12
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.6
13
Not enough data
8.7
13
Not enough data
8.6
13
Not enough data
Automation
9.0
12
Not enough data
8.8
12
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Trengo are categorized as Digital Customer Service Platforms, Help Desk, Conversational Support, Shared Inbox, Customer Communications Management, Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
Freshdesk is categorized as AI Customer Support Agents and Complaint Management
Trengo is categorized as Customer Service Automation, Email Management, Email Client, Customer Journey Analytics, and WhatsApp Marketing
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trengo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.2%
Leisure, Travel & Tourism
7.4%
Apparel & Fashion
5.3%
Retail
4.9%
Consumer Services
4.9%
Marketing and Advertising
4.1%
Other
73.3%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Trengo has no discussions with answers
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