Compare Freshdesk and Stonly 
At a Glance
Market Segments
Small-Business (48.6% of reviews)
Small-Business (59.2% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
$124.00 Per Month
Freshdesk
Star Rating
(3,716)4.4 out of 5
Market Segments
Small-Business (48.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansStonly
Star Rating
(132)4.8 out of 5
Market Segments
Small-Business (59.2% of reviews)
Pros & Cons
Entry-Level Pricing
$124.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in ticket management, with users highlighting its structured and efficient approach. The automation features significantly reduce manual work for customer support, making it easier for teams to handle multiple queries simultaneously.
- Users say that Stonly stands out for its user-friendly interface, which allows for easy updates and maintenance of guides. This feature is particularly beneficial for keeping clients informed about new product roll-outs, showcasing its adaptability in dynamic environments.
- Reviewers mention that Freshdesk's implementation process is quick and intuitive, with many users noting that new hires can start managing tickets effectively without extensive training. This ease of onboarding is a significant advantage for teams looking to scale quickly.
- According to verified reviews, Stonly's customization options are a strong point, allowing users to tailor the look and feel of their guides. This flexibility helps organizations maintain brand consistency while providing essential information to customers.
- Users highlight that Freshdesk's clean interface and easy navigation contribute to a less stressful daily support experience. Features like SLA management and a comprehensive knowledge base are particularly praised for enhancing overall efficiency.
- G2 reviewers note that while Stonly offers a high level of user satisfaction, it has fewer recent reviews compared to Freshdesk, which may indicate a less active user base. This could affect the reliability of insights for potential buyers looking for a well-supported solution.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Stonly
Starter
$124.00
Per Month
Interactive step-by-step guides and knowledge base for customer support, in-product help, or employee knowledge management.
- 30 Interactive guides w/ unlimited steps
- Stonly widget - embed and launch guides inside your app or website
- One custom knowledge base
Free Trial
Freshdesk
Free Trial is available
Stonly
Free Trial is available
Ratings
Meets Requirements
8.6
3,256
9.2
105
Ease of Use
8.9
3,278
9.0
105
Ease of Setup
8.6
2,335
8.7
83
Ease of Admin
8.7
2,198
9.0
84
Quality of Support
8.7
3,153
9.2
93
Has the product been a good partner in doing business?
8.8
2,121
9.3
81
Product Direction (% positive)
8.8
3,228
9.5
102
Features by Category
Ticket and Case Management
8.9
2238
|
Verified
8.5
11
8.8
2254
|
Verified
8.8
10
8.5
2179
|
Verified
9.6
13
8.5
2058
|
Verified
8.3
8
8.3
1807
|
Verified
7.9
8
8.5
2089
|
Verified
8.5
11
8.7
2018
|
Verified
7.6
9
8.3
1372
|
Verified
8.7
10
Generative AI
7.3
328
Not enough data
7.4
324
Not enough data
Agentic AI - Help Desk
7.1
58
Not enough data
6.8
56
Not enough data
7.2
56
Not enough data
Communication Channels
8.6
1925
|
Verified
9.3
14
8.9
2087
|
Verified
8.3
11
8.4
1313
|
Verified
8.3
8
8.0
1190
|
Verified
7.0
5
7.9
935
|
Verified
6.7
6
Platform
8.1
1156
|
Verified
8.6
6
8.1
1658
|
Verified
8.7
19
8.6
1548
|
Verified
9.5
16
8.3
1149
|
Verified
8.6
14
8.0
1875
|
Verified
7.3
13
8.3
1962
|
Verified
7.7
14
Administration
Not enough data
9.1
13
Not enough data
9.0
12
Not enough data
9.3
15
Knowledge Management
Not enough data
9.4
24
Not enough data
9.6
16
Not enough data
8.9
16
Compliance
Not enough data
9.3
18
Not enough data
9.2
15
Not enough data
9.2
16
Not enough data
9.1
15
Customer Support
Not enough data
9.2
14
Not enough data
9.2
13
Not enough data
9.5
18
Data Security
Not enough data
9.1
13
Not enough data
8.7
14
Not enough data
9.0
17
Not enough data
8.8
13
Administration
Not enough data
8.8
15
Not enough data
9.5
19
Not enough data
9.7
18
Generative AI
Not enough data
8.3
9
Channels
8.4
358
Not enough data
8.0
334
Not enough data
7.5
323
Not enough data
Design
8.2
331
Not enough data
7.8
335
Not enough data
8.3
355
Not enough data
8.3
344
Not enough data
8.4
332
Not enough data
Generative AI
7.7
263
Not enough data
7.7
263
Not enough data
Usability
8.8
264
Not enough data
8.7
260
Not enough data
8.8
252
Not enough data
Reporting
8.6
246
Not enough data
8.5
242
Not enough data
8.6
254
Not enough data
Generative AI
7.5
179
Not enough data
7.6
179
Not enough data
Knowledge Pages
Not enough data
8.5
26
Not enough data
8.7
21
Not enough data
8.3
21
Not enough data
9.0
27
Not enough data
7.7
15
Not enough data
9.0
31
Knowledge Dissemination
Not enough data
8.1
27
Not enough data
8.6
28
Not enough data
9.5
38
Not enough data
8.5
25
Not enough data
8.1
22
Not enough data
8.4
24
Not enough data
8.9
27
Not enough data
8.1
14
Not enough data
8.9
23
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
432
Not enough data
8.3
378
Not enough data
8.3
371
Not enough data
8.4
307
Not enough data
Support Automation
8.4
388
Not enough data
8.4
408
Not enough data
8.3
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
207
Not enough data
7.4
203
Not enough data
Generative AI
7.8
116
Not enough data
7.9
114
Not enough data
7.6
113
Not enough data
Communication
8.8
584
|
Verified
9.0
7
8.7
600
|
Verified
Not enough data
8.7
494
|
Verified
Not enough data
8.5
199
Not enough data
8.2
202
Not enough data
Internal Use
8.1
1658
|
Verified
8.7
19
8.6
203
Not enough data
8.2
186
Not enough data
8.8
558
|
Verified
9.5
7
8.8
518
|
Verified
Not enough data
8.6
546
|
Verified
Not enough data
Generative AI
7.9
140
7.9
20
Self-Service Experience
8.7
960
9.1
47
8.6
912
8.5
43
8.3
684
6.9
25
8.2
239
8.5
30
8.4
257
8.9
40
Self-Service Platform
8.5
253
8.7
48
8.7
261
8.1
42
8.0
222
6.2
32
8.5
238
8.1
41
Agentic AI - Customer Self-Service
7.7
16
Not enough data
7.7
15
Not enough data
7.9
16
Not enough data
7.7
17
Not enough data
7.6
17
Not enough data
7.6
16
Not enough data
7.8
16
Not enough data
Generative AI
8.2(won by default)
79
Not enough data
8.0(won by default)
79
Not enough data
Process
8.6(won by default)
162
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
371
Not enough data
Channels
9.2(won by default)
479
Not enough data
8.7(won by default)
415
Not enough data
8.8(won by default)
376
Not enough data
8.5(won by default)
340
Not enough data
8.3(won by default)
58
Not enough data
Insight
8.6(won by default)
382
Not enough data
8.7(won by default)
169
Not enough data
8.6(won by default)
373
Not enough data
9.1(won by default)
445
Not enough data
Generative AI
7.8
86
Not enough data
7.7
85
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.5
10
Not enough data
Automation
9.3
9
Not enough data
8.7
9
Not enough data
9.1
9
Not enough data
Autonomy
6.9
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Stonly are categorized as Digital Customer Service Platforms, Help Desk, Live Chat, and Customer Self-Service
Unique Categories
Freshdesk is categorized as AI Customer Support Agents, Conversational Support, Shared Inbox, Complaint Management, Customer Communications Management, and Social Customer Service
Stonly is categorized as Knowledge Base and Contact Center Knowledge Base
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Stonly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.2%
Computer Software
35.4%
Information Technology and Services
10.8%
Financial Services
6.9%
Health, Wellness and Fitness
3.8%
Leisure, Travel & Tourism
3.1%
Other
40.0%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Stonly has no discussions with answers
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