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Compare Freshdesk and Stonly 
Featured Products
At a Glance
Market Segments
Small-Business (48.3% of reviews)
Small-Business (59.2% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
$124.00 Per Month
Freshdesk
Star Rating
(3,620)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansStonly
Star Rating
(132)4.8 out of 5
Market Segments
Small-Business (59.2% of reviews)
Pros & Cons
Entry-Level Pricing
$124.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Stonly. Users appreciate its clean interface and strong automation features, which streamline ticket management and enhance productivity.
- According to verified reviews, Freshdesk's implementation process is praised for its ease, with users highlighting the intuitive onboarding wizard that helps teams get started quickly. In contrast, Stonly, while user-friendly, has fewer recent reviews, which may indicate less current user experience feedback.
- Users say that Freshdesk's multi-channel support and SLA tracking are standout features that help teams stay organized. Reviewers mention that the shared inbox functionality prevents ticket duplication, making it easier to manage incoming support requests effectively.
- Reviewers mention that Stonly shines in its user-friendliness and customization options, allowing teams to easily update guides and maintain client information. However, its lower G2 Score suggests that it may not meet the same level of overall satisfaction as Freshdesk.
- Users highlight that Freshdesk's ticket collaboration features are robust, enabling better alignment among team members. In comparison, Stonly's collaboration tools received mixed feedback, indicating potential areas for improvement in team workflows.
- According to recent user feedback, Stonly's search capabilities and embed options are particularly appreciated, making it easy for users to find answers quickly. However, Freshdesk's higher ratings in support quality and responsiveness suggest a more reliable customer service experience overall.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Stonly
Starter
$124.00
Per Month
Interactive step-by-step guides and knowledge base for customer support, in-product help, or employee knowledge management.
- 30 Interactive guides w/ unlimited steps
- Stonly widget - embed and launch guides inside your app or website
- One custom knowledge base
Free Trial
Freshdesk
Free Trial is available
Stonly
Free Trial is available
Ratings
Meets Requirements
8.6
3,185
9.2
105
Ease of Use
8.8
3,208
9.0
105
Ease of Setup
8.6
2,267
8.7
83
Ease of Admin
8.7
2,154
9.0
84
Quality of Support
8.7
3,083
9.2
93
Has the product been a good partner in doing business?
8.8
2,078
9.3
81
Product Direction (% positive)
8.8
3,160
9.5
102
Features by Category
Ticket and Case Management
8.9
2225
|
Verified
8.5
11
8.8
2232
|
Verified
8.8
10
8.5
2147
|
Verified
9.6
13
8.5
2037
|
Verified
8.3
8
8.3
1800
|
Verified
7.9
8
8.5
2088
|
Verified
8.5
11
8.7
2010
|
Verified
7.6
9
8.2
1374
|
Verified
8.7
10
Generative AI
7.3
331
Not enough data
7.4
328
Not enough data
Agentic AI - Help Desk
7.1
59
Not enough data
6.9
59
Not enough data
7.2
59
Not enough data
Communication Channels
8.6
1923
|
Verified
9.3
14
8.9
2070
|
Verified
8.3
11
8.4
1314
|
Verified
8.3
8
8.0
1193
|
Verified
7.0
5
7.9
940
|
Verified
6.7
6
Platform
8.0
1154
|
Verified
8.6
6
8.1
1662
|
Verified
8.7
19
8.6
1545
|
Verified
9.5
16
8.2
1142
|
Verified
8.6
14
8.0
1865
|
Verified
7.3
13
8.3
1959
|
Verified
7.7
14
Administration
Not enough data
9.1
13
Not enough data
9.0
12
Not enough data
9.3
15
Knowledge Management
Not enough data
9.4
24
Not enough data
9.6
16
Not enough data
8.9
16
Compliance
Not enough data
9.3
18
Not enough data
9.2
15
Not enough data
9.2
16
Not enough data
9.1
15
Customer Support
Not enough data
9.2
14
Not enough data
9.2
13
Not enough data
9.5
18
Data Security
Not enough data
9.1
13
Not enough data
8.7
14
Not enough data
9.0
17
Not enough data
8.8
13
Administration
Not enough data
8.8
15
Not enough data
9.5
19
Not enough data
9.7
18
Generative AI
Not enough data
8.3
9
Channels
8.3
355
Not enough data
7.9
333
Not enough data
7.5
324
Not enough data
Design
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
343
Not enough data
8.4
332
Not enough data
Generative AI
7.7
266
Not enough data
7.7
266
Not enough data
Usability
8.7
266
Not enough data
8.7
262
Not enough data
8.7
255
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Knowledge Pages
Not enough data
8.5
26
Not enough data
8.7
21
Not enough data
8.3
21
Not enough data
9.0
27
Not enough data
7.7
15
Not enough data
9.0
31
Knowledge Dissemination
Not enough data
8.1
27
Not enough data
8.6
28
Not enough data
9.5
38
Not enough data
8.5
25
Not enough data
8.1
22
Not enough data
8.4
24
Not enough data
8.9
27
Not enough data
8.1
14
Not enough data
8.9
23
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
433
Not enough data
8.3
381
Not enough data
8.3
373
Not enough data
8.4
308
Not enough data
Support Automation
8.4
389
Not enough data
8.4
410
Not enough data
8.2
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
209
Not enough data
7.4
206
Not enough data
Generative AI
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
585
|
Verified
9.0
7
8.7
602
|
Verified
Not enough data
8.7
496
|
Verified
Not enough data
8.5
200
Not enough data
8.2
202
Not enough data
Internal Use
8.1
1662
|
Verified
8.7
19
8.6
204
Not enough data
8.1
186
Not enough data
8.8
560
|
Verified
9.5
7
8.8
520
|
Verified
Not enough data
8.6
548
|
Verified
Not enough data
Generative AI
7.9
144
7.9
20
Self-Service Experience
8.7
960
9.1
47
8.6
913
8.5
43
8.3
687
6.9
25
8.2
241
8.5
30
8.4
258
8.9
40
Self-Service Platform
8.5
254
8.7
48
8.6
261
8.1
42
8.0
221
6.2
32
8.4
238
8.1
41
Agentic AI - Customer Self-Service
7.8
19
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.5
19
Not enough data
7.4
18
Not enough data
7.7
18
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by default)
164
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
374
Not enough data
Channels
9.2(won by default)
480
Not enough data
8.7(won by default)
419
Not enough data
8.8(won by default)
380
Not enough data
8.5(won by default)
342
Not enough data
8.2(won by default)
56
Not enough data
Insight
8.6(won by default)
383
Not enough data
8.7(won by default)
172
Not enough data
8.6(won by default)
375
Not enough data
9.1(won by default)
447
Not enough data
Generative AI
7.7
88
Not enough data
7.7
87
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.1
12
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.6
13
Not enough data
8.7
13
Not enough data
8.6
13
Not enough data
Automation
9.0
12
Not enough data
8.8
12
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Stonly are categorized as Digital Customer Service Platforms, Help Desk, Live Chat, and Customer Self-Service
Unique Categories
Freshdesk is categorized as AI Customer Support Agents, Conversational Support, Shared Inbox, Complaint Management, Customer Communications Management, and Social Customer Service
Stonly is categorized as Knowledge Base and Contact Center Knowledge Base
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Stonly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
13.0%
Internet
4.1%
Financial Services
4.1%
Education Management
3.7%
Other
58.1%
Computer Software
35.4%
Information Technology and Services
10.8%
Financial Services
6.9%
Health, Wellness and Fitness
3.8%
Leisure, Travel & Tourism
3.1%
Other
40.0%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Stonly has no discussions with answers
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