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Compare Freshdesk and Overloop.ai 
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At a Glance
Market Segments
Small-Business (48.3% of reviews)
Small-Business (72.9% of reviews)
Entry-Level Pricing
$15.00 Per Month
Contact Us Per Year
Freshdesk
Star Rating
(3,607)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 Per Month
Free Trial is available
Browse all 3 pricing plansOverloop.ai
Star Rating
(132)4.4 out of 5
Market Segments
Small-Business (72.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Learn more about Overloop.aiFreshdesk vs Overloop.ai
When assessing the two solutions, reviewers found Freshdesk easier to use and do business with overall. However, reviewers preferred the ease of set up with Overloop.ai, along with administration.
- Reviewers felt that Freshdesk meets the needs of their business better than Overloop.ai.
- When comparing quality of ongoing product support, Freshdesk and Overloop.ai provide similar levels of assistance.
- For feature updates and roadmaps, our reviewers preferred the direction of Freshdesk over Overloop.ai.
Pricing
Entry-Level Pricing
Freshdesk
Growth
$15.00
Per Month
Everything in FREE plus
- Automations
- SLA & Business Hour
- Agent Collision
Overloop.ai
Overloop.ai Credits Based
Contact Us
Per Year
- AI-generated Emails Email + LinkedIn Campaigns
- 450M+ Enriched B2B Leads Database
- Verified Emails Addresses
Free Trial
Freshdesk
Free Trial is available
Overloop.ai
No trial information availableRatings
Meets Requirements
8.6
3,173
8.5
99
Ease of Use
8.8
3,195
8.6
100
Ease of Setup
8.6
2,255
8.8
41
Ease of Admin
8.7
2,150
8.6
29
Quality of Support
8.7
3,072
8.7
90
Has the product been a good partner in doing business?
8.8
2,075
8.6
32
Product Direction (% positive)
8.8
3,148
8.6
94
Features by Category
Ticket and Case Management
8.9
2217
|
Verified
Not enough data
8.8
2226
|
Verified
Not enough data
8.5
2139
|
Verified
Not enough data
8.5
2031
|
Verified
Not enough data
8.3
1796
|
Verified
Not enough data
8.5
2084
|
Verified
Not enough data
8.7
2005
|
Verified
Not enough data
8.2
1369
|
Verified
Not enough data
Generative AI
7.3
329
Not enough data
7.4
326
Not enough data
Agentic AI - Help Desk
7.0
58
Not enough data
6.9
59
Not enough data
7.2
57
Not enough data
Communication Channels
8.6
1918
|
Verified
Not enough data
8.9
2067
|
Verified
Not enough data
8.4
1311
|
Verified
Not enough data
8.0
1191
|
Verified
Not enough data
7.9
939
|
Verified
Not enough data
Platform
8.0
1155
|
Verified
Not enough data
8.1
1662
|
Verified
Not enough data
8.6
1545
|
Verified
Not enough data
8.2
1138
|
Verified
Not enough data
8.0
1860
|
Verified
Not enough data
8.3
1959
|
Verified
Not enough data
Data Availability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Accuracy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.1
24
Not enough data
8.7
29
Not enough data
6.4
21
Not enough data
8.4
24
Not enough data
8.3
24
Not enough data
7.9
22
Not enough data
8.0
21
Repeatability and Reportability
Not enough data
7.2
22
Not enough data
8.7
25
Not enough data
8.8
24
Not enough data
7.9
22
Not enough data
6.5
21
AI and Automation
Not enough data
8.0
16
Not enough data
7.3
21
Not enough data
8.2
22
Not enough data
7.3
20
Not enough data
7.3
20
Generative AI
Not enough data
7.3
14
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.3
353
Not enough data
7.9
333
Not enough data
7.5
324
Not enough data
Design
8.2
330
Not enough data
7.8
335
Not enough data
8.2
355
Not enough data
8.3
341
Not enough data
8.4
332
Not enough data
Generative AI
7.7
266
Not enough data
7.7
266
Not enough data
Usability
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Conversational Platform
8.3
434
Not enough data
8.3
379
Not enough data
8.3
372
Not enough data
8.4
308
Not enough data
Support Automation
8.4
389
Not enough data
8.4
410
Not enough data
8.2
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
209
Not enough data
7.4
206
Not enough data
Generative AI
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
583
|
Verified
Not enough data
8.7
600
|
Verified
Not enough data
8.7
495
|
Verified
Not enough data
8.5
198
Not enough data
8.2
202
Not enough data
Internal Use
8.1
1662
|
Verified
Not enough data
8.6
204
Not enough data
8.1
185
Not enough data
8.8
560
|
Verified
Not enough data
8.8
519
|
Verified
Not enough data
8.6
548
|
Verified
Not enough data
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
960
Not enough data
8.6
913
Not enough data
8.3
686
Not enough data
8.2
241
Not enough data
8.4
257
Not enough data
Self-Service Platform
8.5
254
Not enough data
8.6
260
Not enough data
8.0
220
Not enough data
8.5
237
Not enough data
Agentic AI - Customer Self-Service
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by default)
164
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
375
Not enough data
Channels
9.2(won by default)
480
Not enough data
8.7(won by default)
420
Not enough data
8.8(won by default)
381
Not enough data
8.5(won by default)
341
Not enough data
8.2(won by default)
55
Not enough data
Insight
8.6(won by default)
383
Not enough data
8.7(won by default)
171
Not enough data
8.6(won by default)
374
Not enough data
9.1(won by default)
447
Not enough data
Generative AI
7.7
87
Not enough data
7.7
86
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.6
13
Not enough data
8.6
12
Not enough data
8.6
13
Not enough data
Automation
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Overloop.ai share no categories
Unique Categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Overloop.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.2%
Financial Services
4.1%
Education Management
3.7%
Other
58.1%
Computer Software
17.1%
Marketing and Advertising
13.2%
Information Technology and Services
7.8%
Consulting
4.7%
Financial Services
4.7%
Other
52.7%
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
What are the new features that are going to come in?
1 Comment
VR
Hi there!
We are currently working on some very exciting features. Everything around outbound & sales engagement.
I cannot go too much into the details...Read more
Overloop.ai has no more discussions with answers
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