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Compare Freshdesk and osTicket 
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At a Glance
Market Segments
Small-Business (48.4% of reviews)
Small-Business (56.8% of reviews)
Entry-Level Pricing
$15.00 Per Month
No pricing available
Freshdesk
Star Rating
(3,609)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 Per Month
Free Trial is available
Browse all 3 pricing plansosTicket
Star Rating
(44)4.4 out of 5
Market Segments
Small-Business (56.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk excels in its Quality of Support with a score of 8.8, while osTicket falls short with a score of 6.9. Reviewers mention that Freshdesk's support team is responsive and helpful, making it easier for businesses to resolve issues quickly.
- Reviewers mention that Freshdesk offers a superior Ticket Creation User Experience with a score of 8.9 compared to osTicket's 8.6. Users appreciate the intuitive interface and streamlined process for creating tickets in Freshdesk, which enhances productivity.
- G2 users highlight Freshdesk's robust Multi-Channel Coverage with a score of 8.4, allowing seamless integration across various platforms like email, social media, and live chat. In contrast, osTicket's multi-channel capabilities are less comprehensive, which can limit user engagement.
- Users on G2 report that Freshdesk's Response Automation features, scoring 8.5, significantly improve efficiency in handling customer inquiries. osTicket's score of 8.4 indicates it has similar features, but reviewers say Freshdesk's automation tools are more user-friendly and effective.
- Reviewers mention that Freshdesk's Knowledge Base functionality, rated at 8.7, is more advanced than osTicket's, which scores 8.8. Users appreciate the ease of finding information and the quality of articles available in Freshdesk, enhancing the self-service experience.
- Users report that Freshdesk's Customization options, with a score of 8.1, allow for greater flexibility in tailoring the software to specific business needs compared to osTicket's lower score of 7.1. Reviewers say this adaptability is crucial for businesses looking to optimize their support processes.
Pricing
Entry-Level Pricing
Freshdesk
Growth
$15.00
Per Month
Everything in FREE plus
- Automations
- SLA & Business Hour
- Agent Collision
osTicket
No pricing availableFree Trial
Freshdesk
Free Trial is available
osTicket
No trial information availableRatings
Meets Requirements
8.6
3,175
8.8
41
Ease of Use
8.8
3,197
8.2
41
Ease of Setup
8.6
2,258
8.0
29
Ease of Admin
8.7
2,152
8.3
29
Quality of Support
8.7
3,074
6.9
27
Has the product been a good partner in doing business?
8.8
2,077
8.4
24
Product Direction (% positive)
8.8
3,150
8.8
39
Features by Category
Ticket and Case Management
8.9
2218
|
Verified
8.6
32
|
Verified
8.8
2226
|
Verified
8.7
32
|
Verified
8.5
2139
|
Verified
8.0
31
|
Verified
8.5
2033
|
Verified
8.4
29
|
Verified
8.3
1797
|
Verified
8.0
24
8.5
2085
|
Verified
7.7
30
8.7
2007
|
Verified
8.3
31
|
Verified
8.2
1371
|
Verified
7.3
17
Generative AI
7.3
330
Not enough data
7.4
327
Not enough data
Agentic AI - Help Desk
7.1
59
Not enough data
6.9
59
Not enough data
7.2
57
Not enough data
Communication Channels
8.6
1920
|
Verified
8.1
24
|
Verified
8.9
2068
|
Verified
9.0
27
8.4
1312
|
Verified
5.3
10
|
Verified
8.0
1193
|
Verified
5.3
10
7.9
940
|
Verified
4.0
7
Platform
8.0
1156
|
Verified
5.4
16
8.1
1663
|
Verified
7.1
23
|
Verified
8.6
1546
|
Verified
8.8
25
|
Verified
8.2
1140
|
Verified
6.8
13
|
Verified
8.0
1861
|
Verified
7.2
26
|
Verified
8.3
1960
|
Verified
7.8
27
|
Verified
Channels
8.3
353
Not enough data
7.9
333
Not enough data
7.5
324
Not enough data
Design
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Not enough data
Generative AI
7.7
266
Not enough data
7.7
266
Not enough data
Usability
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Conversational Platform
8.3
434
Not enough data
8.3
380
Not enough data
8.3
372
Not enough data
8.4
308
Not enough data
Support Automation
8.4
389
Not enough data
8.4
410
Not enough data
8.2
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
209
Not enough data
7.4
206
Not enough data
Generative AI
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
584
|
Verified
Not enough data
8.7
601
|
Verified
Not enough data
8.7
495
|
Verified
Not enough data
8.5
199
Not enough data
8.2
202
Not enough data
Internal Use
8.1
1663
|
Verified
7.1
23
|
Verified
8.6
204
Not enough data
8.1
186
Not enough data
8.8
560
|
Verified
Not enough data
8.8
520
|
Verified
Not enough data
8.6
549
|
Verified
Not enough data
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
960
Not enough data
8.6
913
Not enough data
8.3
687
Not enough data
8.2
241
Not enough data
8.4
258
Not enough data
Self-Service Platform
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.5
237
Not enough data
Agentic AI - Customer Self-Service
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by default)
164
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
375
Not enough data
Channels
9.2(won by default)
480
Not enough data
8.7(won by default)
420
Not enough data
8.8(won by default)
381
Not enough data
8.5(won by default)
341
Not enough data
8.2(won by default)
55
Not enough data
Insight
8.6(won by default)
383
Not enough data
8.7(won by default)
171
Not enough data
8.6(won by default)
374
Not enough data
9.1(won by default)
447
Not enough data
Generative AI
7.7
87
Not enough data
7.7
86
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Not enough data
Automation
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and osTicket are categorized as Help Desk
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
osTicket
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.2%
Financial Services
4.1%
Education Management
3.7%
Other
58.0%
Information Technology and Services
22.7%
Education Management
13.6%
Computer Software
11.4%
Telecommunications
4.5%
Retail
4.5%
Other
43.2%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
What is ticket support system?
1 Comment
NO
TicketSupport is OSTicket’s Software as a Service. Where as, OSTicket is typically self-hosted. Read more
osTicket has no more discussions with answers
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