Top 10 osTicket Alternatives & Competitors

Top 10 Alternatives to osTicket Recently Reviewed By G2 Community

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Freshdesk
By Freshworks
4.4/5
(3,679)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Reviewers say compared to osTicket, Freshdesk is:
Slower to reach roi
More expensive
Better at support
Categories in common with osTicket:
Help Desk

OTRS
By OTRS Group
4.4/5
(38)
Product Description
OTRS is a comprehensive service management suite designed to streamline customer service operations by organizing and automating communication processes. It enables businesses to efficiently handle customer inquiries, support requests, and internal communications through a centralized platform. With its user-friendly web interface, OTRS ensures seamless ticket management, workflow automation, and multi-channel communication, including email, phone, and chat. This flexibility allows service teams to deliver timely and consistent support, enhancing overall customer satisfaction. Key Features and Functionality: - Ticket Management: Organizes and prioritizes customer inquiries to prevent requests from being lost, ensuring efficient tracking and resolution. - Workflow Automation: Automates repetitive tasks and processes, reducing manual effort and minimizing errors. - Multi-Channel Communication: Supports various communication channels, including email, phone, chat, and web forms, allowing customers to reach out through their preferred methods. - Customer Self-Service Portal: Provides customers with online access to submit requests, track their status, and access a knowledge base for self-help resources. - Reporting and Analytics: Offers robust reporting tools to monitor service performance, track key performance indicators (KPIs), and make data-driven decisions. - Customization and Integration: Allows for extensive customization to align with specific business needs and integrates seamlessly with existing systems like CRM and project management tools. Primary Value and Solutions Provided: OTRS enhances customer service quality by structuring communication and automating workflows, leading to faster response times and increased customer satisfaction. By centralizing all customer interactions and support processes, it ensures that no inquiry is overlooked, and service teams can manage their tasks more effectively. The self-service portal empowers customers to find solutions independently, reducing the volume of incoming requests and allowing agents to focus on more complex issues. Additionally, the comprehensive reporting capabilities enable businesses to monitor performance, identify areas for improvement, and make informed decisions to optimize their service operations.
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Reviewers say compared to osTicket, OTRS is:
Slower to reach roi
More expensive
Better at support
Categories in common with osTicket:
Help Desk

Zendesk for Customer Service
By Zendesk
4.3/5
(6,694)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to osTicket, Zendesk for Customer Service is:
Slower to reach roi
More expensive
Better at support
Categories in common with osTicket:
Help Desk
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Zoho Desk
By Zoho
4.4/5
(7,308)
Product Description
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
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Reviewers say compared to osTicket, Zoho Desk is:
More expensive
Slower to reach roi
Better at support
Categories in common with osTicket:
Help Desk

Spiceworks Cloud Help Desk
By Ziff Davis
4.3/5
(311)
Product Description
From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!
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Reviewers say compared to osTicket, Spiceworks Cloud Help Desk is:
Better at support
Easier to set up
More usable
Categories in common with osTicket:
Help Desk

Vtiger All-In-One CRM
By Vtiger
4.3/5
(412)
Product Description
Vtiger All-In-One CRM truly delivers tons of features at low cost. Vtiger manages everything from marketing campaigns, to sales force automation, to customer support.
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Reviewers say compared to osTicket, Vtiger All-In-One CRM is:
Slower to reach roi
More expensive
Better at support
Categories in common with osTicket:
Help Desk

Jira Service Management
By Atlassian
4.3/5
(961)
Product Description
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.
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Reviewers say compared to osTicket, Jira Service Management is:
Slower to reach roi
More expensive
Better at support
Categories in common with osTicket:
Help Desk

HubSpot Service Hub
By HubSpot
4.4/5
(2,887)
Product Description
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup.
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Reviewers say compared to osTicket, HubSpot Service Hub is:
Slower to reach roi
More expensive
Better at support
Categories in common with osTicket:
Help Desk

Vision Helpdesk
By Vision Helpdesk
4.6/5
(95)
Product Description
The ALL IN ONE customer support helpdesk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof.
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Reviewers say compared to osTicket, Vision Helpdesk is:
Better at support
More expensive
Easier to do business with
Categories in common with osTicket:
Help Desk

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