# Top 10 osTicket Alternatives & Competitors **Average Rating:** 4.4/5 **Total Number of Reviews:** 45 Explore the best alternatives to osTicket for users who need new software features or want to try different solutions. AWS Marketplace Software is a widely used technology, and many people are seeking popular, high quality software solutions with mobile user support, automated response, and service level agreement (sla) management. Other important factors to consider when researching alternatives to osTicket include functionality and email. The best overall osTicket alternative is Freshdesk. Other similar apps like osTicket are Zendesk for Customer Service, OTRS, Zammad, and Zoho Desk. osTicket alternatives can be found in [AWS Marketplace Software](https://www.g2.com/categories/aws-marketplace) but may also be in [Help Desk Software](https://www.g2.com/categories/help-desk) or [Service Desk Software](https://www.g2.com/categories/service-desk). ## Best Paid & Free Alternatives to osTicket - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [OTRS](https://www.g2.com/products/otrs/reviews) - [Zammad](https://www.g2.com/products/zammad/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) - [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Vision Helpdesk](https://www.g2.com/products/vision-helpdesk/reviews) ## Top 10 Alternatives to osTicket Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how osTicket stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Retail, and Telecommunications, and find the best product for your business. ### 1. [Freshdesk](https://www.g2.com/products/freshdesk/reviews) By Freshworks **Average Rating:** 4.4/5 **Total Reviews:** 3,762 Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries. Reviewers say compared to osTicket, Freshdesk is: - Slower to reach roi - More expensive - Better at support Categories in common with osTicket: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [osTicket vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-osticket) **Compare Freshdesk with other alternatives:** - [Freshdesk vs Zendesk for Customer Service](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Freshdesk vs OTRS](https://www.g2.com/compare/freshdesk-vs-otrs) - [Freshdesk vs Zammad](https://www.g2.com/compare/freshdesk-vs-zammad) - [Freshdesk vs Zoho Desk](https://www.g2.com/compare/freshdesk-vs-zoho-desk) - [Freshdesk vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/freshdesk-vs-spiceworks-cloud-help-desk) - [Freshdesk vs Vtiger All-In-One CRM](https://www.g2.com/compare/freshdesk-vs-vtiger-all-in-one-crm) - [Freshdesk vs Jira Service Management](https://www.g2.com/compare/freshdesk-vs-jira-service-management) - [Freshdesk vs HubSpot Service Hub](https://www.g2.com/compare/freshdesk-vs-hubspot-service-hub) - [Freshdesk vs Vision Helpdesk](https://www.g2.com/compare/freshdesk-vs-vision-helpdesk) ### 2. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) By Zendesk **Average Rating:** 4.3/5 **Total Reviews:** 7,034 Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. Reviewers say compared to osTicket, Zendesk for Customer Service is: - Slower to reach roi - More expensive - Better at support Categories in common with osTicket: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [osTicket vs Zendesk for Customer Service](https://www.g2.com/compare/zendesk-for-customer-service-vs-osticket) **Compare Zendesk for Customer Service with other alternatives:** - [Zendesk for Customer Service vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs OTRS](https://www.g2.com/compare/otrs-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Zammad](https://www.g2.com/compare/zammad-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Zoho Desk](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk) - [Zendesk for Customer Service vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/spiceworks-cloud-help-desk-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Vtiger All-In-One CRM](https://www.g2.com/compare/vtiger-all-in-one-crm-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Vision Helpdesk](https://www.g2.com/compare/vision-helpdesk-vs-zendesk-for-customer-service) ### 3. [OTRS](https://www.g2.com/products/otrs/reviews) By OTRS Group **Average Rating:** 4.4/5 **Total Reviews:** 38 OTRS is a comprehensive service management suite designed to streamline customer service operations by organizing and automating communication processes. It enables businesses to efficiently handle customer inquiries, support requests, and internal communications through a centralized platform. With its user-friendly web interface, OTRS ensures seamless ticket management, workflow automation, and multi-channel communication, including email, phone, and chat. This flexibility allows service teams to deliver timely and consistent support, enhancing overall customer satisfaction. Key Features and Functionality: - Ticket Management: Organizes and prioritizes customer inquiries to prevent requests from being lost, ensuring efficient tracking and resolution. - Workflow Automation: Automates repetitive tasks and processes, reducing manual effort and minimizing errors. - Multi-Channel Communication: Supports various communication channels, including email, phone, chat, and web forms, allowing customers to reach out through their preferred methods. - Customer Self-Service Portal: Provides customers with online access to submit requests, track their status, and access a knowledge base for self-help resources. - Reporting and Analytics: Offers robust reporting tools to monitor service performance, track key performance indicators (KPIs), and make data-driven decisions. - Customization and Integration: Allows for extensive customization to align with specific business needs and integrates seamlessly with existing systems like CRM and project management tools. Primary Value and Solutions Provided: OTRS enhances customer service quality by structuring communication and automating workflows, leading to faster response times and increased customer satisfaction. By centralizing all customer interactions and support processes, it ensures that no inquiry is overlooked, and service teams can manage their tasks more effectively. The self-service portal empowers customers to find solutions independently, reducing the volume of incoming requests and allowing agents to focus on more complex issues. Additionally, the comprehensive reporting capabilities enable businesses to monitor performance, identify areas for improvement, and make informed decisions to optimize their service operations. Reviewers say compared to osTicket, OTRS is: - Slower to reach roi - More expensive - Better at support Categories in common with osTicket: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [osTicket vs OTRS](https://www.g2.com/compare/otrs-vs-osticket) **Compare OTRS with other alternatives:** - [OTRS vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-otrs) - [OTRS vs Zendesk for Customer Service](https://www.g2.com/compare/otrs-vs-zendesk-for-customer-service) - [OTRS vs Zammad](https://www.g2.com/compare/otrs-vs-zammad) - [OTRS vs Zoho Desk](https://www.g2.com/compare/otrs-vs-zoho-desk) - [OTRS vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/otrs-vs-spiceworks-cloud-help-desk) - [OTRS vs Vtiger All-In-One CRM](https://www.g2.com/compare/otrs-vs-vtiger-all-in-one-crm) - [OTRS vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-otrs) - [OTRS vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-otrs) - [OTRS vs Vision Helpdesk](https://www.g2.com/compare/otrs-vs-vision-helpdesk) ### 4. [Zammad](https://www.g2.com/products/zammad/reviews) By Zammad **Average Rating:** 4.5/5 **Total Reviews:** 10 Zammad is the helpdesk software of the future and helps you find structure in the chaos. Connect all your communication channels, easily grant user rights, and receive helpful reporting. Reviewers say compared to osTicket, Zammad is: - More usable Categories in common with osTicket: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [osTicket vs Zammad](https://www.g2.com/compare/zammad-vs-osticket) **Compare Zammad with other alternatives:** - [Zammad vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zammad) - [Zammad vs Zendesk for Customer Service](https://www.g2.com/compare/zammad-vs-zendesk-for-customer-service) - [Zammad vs OTRS](https://www.g2.com/compare/otrs-vs-zammad) - [Zammad vs Zoho Desk](https://www.g2.com/compare/zammad-vs-zoho-desk) - [Zammad vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/spiceworks-cloud-help-desk-vs-zammad) - [Zammad vs Vtiger All-In-One CRM](https://www.g2.com/compare/vtiger-all-in-one-crm-vs-zammad) - [Zammad vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-zammad) - [Zammad vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-zammad) - [Zammad vs Vision Helpdesk](https://www.g2.com/compare/vision-helpdesk-vs-zammad) ### 5. [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) By Zoho **Average Rating:** 4.4/5 **Total Reviews:** 7,842 Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily. Reviewers say compared to osTicket, Zoho Desk is: - More expensive - Slower to reach roi - Better at support Categories in common with osTicket: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [osTicket vs Zoho Desk](https://www.g2.com/compare/zoho-desk-vs-osticket) **Compare Zoho Desk with other alternatives:** - [Zoho Desk vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zoho-desk) - [Zoho Desk vs Zendesk for Customer Service](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk) - [Zoho Desk vs OTRS](https://www.g2.com/compare/otrs-vs-zoho-desk) - [Zoho Desk vs Zammad](https://www.g2.com/compare/zammad-vs-zoho-desk) - [Zoho Desk vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/spiceworks-cloud-help-desk-vs-zoho-desk) - [Zoho Desk vs Vtiger All-In-One CRM](https://www.g2.com/compare/vtiger-all-in-one-crm-vs-zoho-desk) - [Zoho Desk vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-zoho-desk) - [Zoho Desk vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-zoho-desk) - [Zoho Desk vs Vision Helpdesk](https://www.g2.com/compare/vision-helpdesk-vs-zoho-desk) ### 6. [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) By Ziff Davis **Average Rating:** 4.3/5 **Total Reviews:** 311 From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE! Reviewers say compared to osTicket, Spiceworks Cloud Help Desk is: - Better at support - Easier to set up - More usable Categories in common with osTicket: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [osTicket vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/spiceworks-cloud-help-desk-vs-osticket) **Compare Spiceworks Cloud Help Desk with other alternatives:** - [Spiceworks Cloud Help Desk vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-spiceworks-cloud-help-desk) - [Spiceworks Cloud Help Desk vs Zendesk for Customer Service](https://www.g2.com/compare/spiceworks-cloud-help-desk-vs-zendesk-for-customer-service) - [Spiceworks Cloud Help Desk vs OTRS](https://www.g2.com/compare/otrs-vs-spiceworks-cloud-help-desk) - [Spiceworks Cloud Help Desk vs Zammad](https://www.g2.com/compare/spiceworks-cloud-help-desk-vs-zammad) - [Spiceworks Cloud Help Desk vs Zoho Desk](https://www.g2.com/compare/spiceworks-cloud-help-desk-vs-zoho-desk) - [Spiceworks Cloud Help Desk vs Vtiger All-In-One CRM](https://www.g2.com/compare/spiceworks-cloud-help-desk-vs-vtiger-all-in-one-crm) - [Spiceworks Cloud Help Desk vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-spiceworks-cloud-help-desk) - [Spiceworks Cloud Help Desk vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-spiceworks-cloud-help-desk) - [Spiceworks Cloud Help Desk vs Vision Helpdesk](https://www.g2.com/compare/spiceworks-cloud-help-desk-vs-vision-helpdesk) ### 7. [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) By Vtiger **Average Rating:** 4.3/5 **Total Reviews:** 415 Vtiger All-In-One CRM truly delivers tons of features at low cost. Vtiger manages everything from marketing campaigns, to sales force automation, to customer support. Reviewers say compared to osTicket, Vtiger All-In-One CRM is: - Slower to reach roi - More expensive - Better at support Categories in common with osTicket: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [osTicket vs Vtiger All-In-One CRM](https://www.g2.com/compare/vtiger-all-in-one-crm-vs-osticket) **Compare Vtiger All-In-One CRM with other alternatives:** - [Vtiger All-In-One CRM vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-vtiger-all-in-one-crm) - [Vtiger All-In-One CRM vs Zendesk for Customer Service](https://www.g2.com/compare/vtiger-all-in-one-crm-vs-zendesk-for-customer-service) - [Vtiger All-In-One CRM vs OTRS](https://www.g2.com/compare/otrs-vs-vtiger-all-in-one-crm) - [Vtiger All-In-One CRM vs Zammad](https://www.g2.com/compare/vtiger-all-in-one-crm-vs-zammad) - [Vtiger All-In-One CRM vs Zoho Desk](https://www.g2.com/compare/vtiger-all-in-one-crm-vs-zoho-desk) - [Vtiger All-In-One CRM vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/spiceworks-cloud-help-desk-vs-vtiger-all-in-one-crm) - [Vtiger All-In-One CRM vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-vtiger-all-in-one-crm) - [Vtiger All-In-One CRM vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-vtiger-all-in-one-crm) - [Vtiger All-In-One CRM vs Vision Helpdesk](https://www.g2.com/compare/vision-helpdesk-vs-vtiger-all-in-one-crm) ### 8. [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) By Atlassian **Average Rating:** 4.3/5 **Total Reviews:** 991 Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors. Reviewers say compared to osTicket, Jira Service Management is: - Slower to reach roi - More expensive - Better at support Categories in common with osTicket: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [osTicket vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-osticket) **Compare Jira Service Management with other alternatives:** - [Jira Service Management vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-jira-service-management) - [Jira Service Management vs Zendesk for Customer Service](https://www.g2.com/compare/jira-service-management-vs-zendesk-for-customer-service) - [Jira Service Management vs OTRS](https://www.g2.com/compare/jira-service-management-vs-otrs) - [Jira Service Management vs Zammad](https://www.g2.com/compare/jira-service-management-vs-zammad) - [Jira Service Management vs Zoho Desk](https://www.g2.com/compare/jira-service-management-vs-zoho-desk) - [Jira Service Management vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/jira-service-management-vs-spiceworks-cloud-help-desk) - [Jira Service Management vs Vtiger All-In-One CRM](https://www.g2.com/compare/jira-service-management-vs-vtiger-all-in-one-crm) - [Jira Service Management vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-jira-service-management) - [Jira Service Management vs Vision Helpdesk](https://www.g2.com/compare/jira-service-management-vs-vision-helpdesk) ### 9. [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) By HubSpot **Average Rating:** 4.4/5 **Total Reviews:** 2,920 Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup. Reviewers say compared to osTicket, HubSpot Service Hub is: - Slower to reach roi - More expensive - Better at support Categories in common with osTicket: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [osTicket vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-osticket) **Compare HubSpot Service Hub with other alternatives:** - [HubSpot Service Hub vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-hubspot-service-hub) - [HubSpot Service Hub vs Zendesk for Customer Service](https://www.g2.com/compare/hubspot-service-hub-vs-zendesk-for-customer-service) - [HubSpot Service Hub vs OTRS](https://www.g2.com/compare/hubspot-service-hub-vs-otrs) - [HubSpot Service Hub vs Zammad](https://www.g2.com/compare/hubspot-service-hub-vs-zammad) - [HubSpot Service Hub vs Zoho Desk](https://www.g2.com/compare/hubspot-service-hub-vs-zoho-desk) - [HubSpot Service Hub vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/hubspot-service-hub-vs-spiceworks-cloud-help-desk) - [HubSpot Service Hub vs Vtiger All-In-One CRM](https://www.g2.com/compare/hubspot-service-hub-vs-vtiger-all-in-one-crm) - [HubSpot Service Hub vs Jira Service Management](https://www.g2.com/compare/hubspot-service-hub-vs-jira-service-management) - [HubSpot Service Hub vs Vision Helpdesk](https://www.g2.com/compare/hubspot-service-hub-vs-vision-helpdesk) ### 10. [Vision Helpdesk](https://www.g2.com/products/vision-helpdesk/reviews) By Vision Helpdesk **Average Rating:** 4.6/5 **Total Reviews:** 95 The ALL IN ONE customer support helpdesk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof. Reviewers say compared to osTicket, Vision Helpdesk is: - Better at support - More expensive - Easier to do business with Categories in common with osTicket: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [osTicket vs Vision Helpdesk](https://www.g2.com/compare/vision-helpdesk-vs-osticket) **Compare Vision Helpdesk with other alternatives:** - [Vision Helpdesk vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-vision-helpdesk) - [Vision Helpdesk vs Zendesk for Customer Service](https://www.g2.com/compare/vision-helpdesk-vs-zendesk-for-customer-service) - [Vision Helpdesk vs OTRS](https://www.g2.com/compare/otrs-vs-vision-helpdesk) - [Vision Helpdesk vs Zammad](https://www.g2.com/compare/vision-helpdesk-vs-zammad) - [Vision Helpdesk vs Zoho Desk](https://www.g2.com/compare/vision-helpdesk-vs-zoho-desk) - [Vision Helpdesk vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/spiceworks-cloud-help-desk-vs-vision-helpdesk) - [Vision Helpdesk vs Vtiger All-In-One CRM](https://www.g2.com/compare/vision-helpdesk-vs-vtiger-all-in-one-crm) - [Vision Helpdesk vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-vision-helpdesk) - [Vision Helpdesk vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-vision-helpdesk) ## Explore Articles - [Which HR platform has the best customer support](https://www.g2.com/discussions/which-hr-platform-has-the-best-customer-support) - [Which exit interview management platforms provide clear reporting that helps executives identify actionable retention drivers?](https://www.g2.com/discussions/which-exit-interview-management-platforms-provide-clear-reporting-that-helps-executives-identify-actionable-retention-drivers) - [Which newsroom management software is best for coordinating press releases and media outreach for growing teams?](https://www.g2.com/discussions/which-newsroom-management-software-is-best-for-coordinating-press-releases-and-media-outreach-for-growing-teams) - [Which scientific data management platforms include FDA compliance and audit trail capabilities to help enterprise teams identify the best fit for regulated research environments?](https://www.g2.com/discussions/which-scientific-data-management-platforms-include-fda-compliance-and-audit-trail-capabilities-to-help-enterprise-teams-identify-the-best-fit-for-regulated-research-environments ) - [Which Sage Intacct channel partners offer financial consolidation and reporting customisation for organisations with complex multi-entity reporting needs?](https://www.g2.com/discussions/which-sage-intacct-channel-partners-offer-financial-consolidation-and-reporting-customisation-for-organisations-with-complex-multi-entity-reporting-needs) - [Best platforms for tracking cost allocation by department](https://www.g2.com/discussions/what-is-the-best-platform-for-tracking-cost-allocation-by-department) ## Spotlight Categories - [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service) - [SaaS Backup Software](https://www.g2.com/categories/saas-backup) - [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management)