30 reviews

osTicket Pricing

Name	Price	Features
Self Hosted	Contact Us	OSTicket Support Ticket System Web and database server Install and set up required Community supported Email Integration: Additional set up required SSL Encryption: Additional set up required
Cloud Hosted	Contact Us	SupportSystem Installation & set up is On demand, ready immediately Email and phone support Free walk-through session Email Integration: Supported out of the box SSL Encryption is included Managed Upgrades & Maintenance is included Show More

osTicket pricing & plans

Pricing information for osTicket is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase osTicket must be conducted with the seller.

Pricing information was last updated on October 15, 2015

osTicket Alternatives Pricing

The following is a quick overview of editions offered by other Help Desk Software

Freshdesk Sprout	Freefor UNLIMITED agents	Free forever plan Email ticketing Automatic ticket routing Team collaboration Knowledge base Ticket trend report Social ticketing Show More
Zendesk Support Suite Team	$19 agent/month/billed annually	Integrated customer support Email & social media Web widget & mobile SDK Pre-defined business rules Essentials card Interaction history
Zoho Desk FREE	$0for 3 agents	Completely Free upto 3 agents Email Ticketing Predefined SLAs Customer Management Private Knowledge Base Multi Language Help desk Mobile Apps 24*5 Email Support Remote Support (for one user) Show More

Various alternatives pricing & plans

Pricing information for the above various osTicket alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.

osTicket Pricing-Related Review

AC

Administrator in Computer Software

Enterprise(> 1000 emp.)

Validated Reviewer

Verified Current User

Review source: Organic

Oct 01, 2013

"Powerful Free Ticketing System"

What do you like best?

osTicket is extremely versatile, and for the SMB market (or for a small dev team) it is a very powerful tool with the ability to extremely customize the tool, all with no price tag. Review collected by and hosted on G2.com.

What do you dislike?

As with any free tool, while the community support is great, larger issues can take longer to resolve. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

For the SMB market or internal dev teams this tool can be a great asset to you. As you scale your organization (or department) this tool may not stand the test of time as, while it is very customizeable, there are still limitations without going in and heavily modifying the base code. Review collected by and hosted on G2.com.

Helpful?

BP

Brady P

Associate Customer Technical Support Analyst

Retail

Small-Business(50 or fewer emp.)

Validated Reviewer

Verified Current User

Review source: Invitation from G2

May 03, 2018

"Good for small business"

What do you like best?

I can utilize it on my own server and the API is easy to implement even for basic users. Admins love the ease of responding to and solving tickets and the ability to add common issues to a knowledgebase with ease. Users love they are being heard and in a timely manner with actual solutions due to the streamlining of the system. Review collected by and hosted on G2.com.

What do you dislike?

Lack of public knowledgebase, all added by admins on our team. Means issues that may be prevalent to others with the system itself aren’t as easy to solve nor as quick. Also, wish there were more editing controls for the buttons, etc. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you need a free ticketing system, it doesn’t get any better than this. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I was in need of a simple support system to aid my customers hat wasn’t going to cost me an arm and a leg, this does just that. Perfect for small, developing businesses that can afford systems like ServiceNow or Remedy. Review collected by and hosted on G2.com.

Helpful?