[ osTicket Reviews ](https://www.g2.com/products/osticket/reviews) [ osTicket Reviews ](https://www.g2.com/products/osticket/reviews) # osTicket Pricing Overview [Editedit](https://my.g2.com/osticket/pricings) [Claim your profile now](https://www.g2.com/products/osticket/claim_requests/new) Self Hosted OSTicket Support Ticket System - Web and database server - Install and set up required - Community supported - Email Integration: Additional set up required - SSL Encryption: Additional set up required Show More Cloud Hosted SupportSystem - Installation & set up is On demand, ready immediately - Email and phone support - Free walk-through session - Email Integration: Supported out of the box - SSL Encryption is included - Managed Upgrades & Maintenance is included Show More Pricing information for osTicket is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase osTicket must be conducted with the seller. Pricing information was last updated on October 09, 2024 Show More ## Pricing Insights Averages based on real user reviews. ### Time to Implement \<1 month ### Return on Investment 8 months ### Average Discount 13% ### Perceived Cost $$$$$ [ ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") Sponsored Freshservice 4.6/5 (1,336) Visit Website ](javascript:void(0)) ## Top-Rated Alternatives [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5 (3,673) ](https://www.g2.com/products/freshdesk/reviews) [ ![OTRS](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0157ad1d37fb7147926dce08353419c5/otrs.png "OTRS") OTRS 4.4/5 (37) ](https://www.g2.com/products/otrs/reviews) [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5 (6,624) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/osticket/competitors/alternatives) ## osTicket Alternatives Pricing The following is a quick overview of editions offered by other [AWS Marketplace Software](https://www.g2.com/categories/aws-marketplace) | ![Freshdesk](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png) [Freshdesk](https://www.g2.com/products/freshdesk/reviews) ##### Freshdesk Email and Ticketing (Growth) | $19.001 User per month billed annually Per Month | Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email - Automations - Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal - Analytics: OOB analytics and standard reports - Self-service: Knowledge base - Security, routing, SLA: Role-based access control, SSO, Ticket dispatch | | ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png) [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ##### Support Only (Team) | $19.001 user per month billed annually | Integrated customer support - Email & social media - Web widget & mobile SDK - Pre-defined business rules - Essentials card - Interaction history | | ![Zoho Desk](https://images.g2crowd.com/uploads/product/image/small_square/small_square_64053aa8e6f62c8428f8fab92ee1c9d3/zoho-desk.jpg) [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) ##### FREE | $0.00 | Completely Free upto 3 agents - Email Ticketing - Customer Management - Private Knowledge Base - Multi Language Help desk - Mobile Apps - 24\*5 Email Support - Help Center - Predefined SLAs - Macros [Show More](javascript:void(0);) | Various alternatives pricing & plans Pricing information for the above various osTicket alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller. osTicket Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0157ad1d37fb7147926dce08353419c5/otrs.png "Product Avatar Image") OTRS 4.4/5 (38) [ Compare Now ](https://www.g2.com/compare/otrs-vs-osticket) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_76e73c14068e47fcf4b4ef9c9b2f7ca1/zammad.png "Product Avatar Image") Zammad 4.5/5 (10) [ Compare Now ](https://www.g2.com/compare/zammad-vs-osticket) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5 (3,750) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-osticket) ##### Categories on G2 [ Help Desk ](https://www.g2.com/categories/help-desk)[ AWS Marketplace ](https://www.g2.com/categories/aws-marketplace) ##### Explore More [ Best SEO tools for my small online business ](https://www.g2.com/discussions/seo-tools-best-seo-tools-for-my-small-online-business)[ Most popular CDP solutions for a growing tech business ](https://www.g2.com/discussions/most-popular-cdp-solutions-for-a-growing-tech-business)[ What is the best software for improving employee engagement in the service sector? ](https://www.g2.com/discussions/what-is-the-best-software-for-improving-employee-engagement-in-the-service-sector) [ What tool integrates mobile analytics with marketing platforms? ](https://www.g2.com/discussions/what-tool-integrates-mobile-analytics-with-marketing-platforms)[ best attribution software ](https://www.g2.com/discussions/best-attribution-software-2025-what-s-your-pick)[ Best password manager for small business ](https://www.g2.com/discussions/what-s-the-best-password-manager-for-small-businesses) Show More [ Best SEO tools for my small online business ](https://www.g2.com/discussions/seo-tools-best-seo-tools-for-my-small-online-business)[ Most popular CDP solutions for a growing tech business ](https://www.g2.com/discussions/most-popular-cdp-solutions-for-a-growing-tech-business)[ What is the best software for improving employee engagement in the service sector? ](https://www.g2.com/discussions/what-is-the-best-software-for-improving-employee-engagement-in-the-service-sector) [ What tool integrates mobile analytics with marketing platforms? ](https://www.g2.com/discussions/what-tool-integrates-mobile-analytics-with-marketing-platforms)[ best attribution software ](https://www.g2.com/discussions/best-attribution-software-2025-what-s-your-pick)[ Best password manager for small business ](https://www.g2.com/discussions/what-s-the-best-password-manager-for-small-businesses)