2026 Best Software Awards are here!See the list
Compare Freshdesk and Mojo Helpdesk 
Featured Products
At a Glance
Market Segments
Small-Business (48.3% of reviews)
Mid-Market (55.6% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
$14.00 1 Agents Per Month
Freshdesk
Star Rating
(3,688)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansMojo Helpdesk
Star Rating
(242)4.4 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
$14.00 1 Agents Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Mojo Helpdesk. Users appreciate its intuitive UI and UX, making it a reliable choice for managing customer issues effectively.
- Users say that Freshdesk's automation features and integrations, such as with Genesys Cloud and Microsoft Teams, enhance day-to-day operations, allowing teams to scale efficiently as ticket volumes grow.
- Reviewers mention that Mojo Helpdesk is recognized for its user-friendliness, with features like the ability to attach notes, pictures, and files to tickets, which helps support agents resolve issues more effectively.
- According to verified reviews, Freshdesk's child ticket option is a standout feature, allowing users to duplicate information from parent tickets seamlessly, which streamlines the escalation process and reduces manual work.
- G2 reviewers highlight that while Mojo Helpdesk is praised for its customer-centric approach and continuous improvements, it still faces challenges in overall market presence and user engagement, as evidenced by the lack of recent reviews.
- Users report that both platforms offer comparable ease of use, but Freshdesk's higher volume of recent feedback suggests a more active user community, which can be beneficial for new users seeking support and shared experiences.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Mojo Helpdesk
TEAM
$14.00
1 Agents Per Month
Only $14/mo per agent. Get all the features you need for your internal IT or maintenance helpdesk, plus many others to run a fully functioning customer service department.
(*) One-year subscription: a 10% discount is available for all businesses.
(**) A 25% is available to educational and non-profit organizations the enterprise plan yearly subscription.
- Full ticket tracking
- Email integration
- Self service knowledge base
Free Trial
Freshdesk
Free Trial is available
Mojo Helpdesk
Free Trial is available
Ratings
Meets Requirements
8.6
3,235
8.7
200
Ease of Use
8.9
3,257
8.9
204
Ease of Setup
8.6
2,317
8.8
115
Ease of Admin
8.7
2,179
8.9
122
Quality of Support
8.7
3,132
8.8
169
Has the product been a good partner in doing business?
8.8
2,102
8.9
114
Product Direction (% positive)
8.8
3,207
8.6
200
Features by Category
Ticket and Case Management
8.9
2236
|
Verified
8.6
174
8.8
2254
|
Verified
8.6
173
8.5
2166
|
Verified
8.6
163
8.5
2052
|
Verified
8.3
155
8.3
1809
|
Verified
8.0
139
8.5
2093
|
Verified
8.3
167
8.7
2018
|
Verified
8.4
161
8.3
1379
|
Verified
8.3
141
Generative AI
7.3
332
7.3
77
7.4
330
7.3
76
Agentic AI - Help Desk
7.1
61
Not enough data
7.0
61
Not enough data
7.3
61
Not enough data
Communication Channels
8.6
1929
|
Verified
8.7
165
8.9
2086
|
Verified
8.6
169
8.4
1321
|
Verified
7.8
122
8.0
1197
|
Verified
7.1
110
7.9
943
|
Verified
Feature Not Available
Platform
8.0
1162
|
Verified
7.0
121
8.1
1664
|
Verified
7.5
141
8.6
1550
|
Verified
8.3
147
8.2
1151
|
Verified
8.0
128
8.0
1877
|
Verified
7.8
138
8.3
1965
|
Verified
8.0
147
Channels
8.4
360
Not enough data
8.0
336
Not enough data
7.5
326
Not enough data
Design
8.2
333
Not enough data
7.8
337
Not enough data
8.3
357
Not enough data
8.3
346
Not enough data
8.4
335
Not enough data
Generative AI
7.7
266
Not enough data
7.8
266
Not enough data
Usability
8.8
268
Not enough data
8.7
264
Not enough data
8.8
258
Not enough data
Reporting
8.6
252
Not enough data
8.5
248
Not enough data
8.6
260
Not enough data
Generative AI
7.5
183
Not enough data
7.6
183
Not enough data
Conversational Platform
8.3
439
Not enough data
8.3
385
Not enough data
8.3
378
Not enough data
8.4
314
Not enough data
Support Automation
8.4
395
Not enough data
8.4
415
Not enough data
8.3
380
Not enough data
8.3
321
Not enough data
Generative AI
7.4
212
Not enough data
7.4
208
Not enough data
Generative AI
7.9
119
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
587
|
Verified
Not enough data
8.7
602
|
Verified
Not enough data
8.7
497
|
Verified
Not enough data
8.5
202
Not enough data
8.2
204
Not enough data
Internal Use
8.1
1664
|
Verified
7.5
141
8.6
206
Not enough data
8.2
188
Not enough data
8.8
560
|
Verified
Not enough data
8.8
521
|
Verified
Not enough data
8.6
549
|
Verified
Not enough data
Generative AI
7.9
144
7.8
24
Self-Service Experience
8.7
963
8.3
51
8.6
915
8.0
50
8.3
688
Feature Not Available
8.2
243
7.2
41
8.4
261
Feature Not Available
Self-Service Platform
8.5
257
7.9
46
8.6
266
7.7
44
8.0
226
Feature Not Available
8.5
241
7.8
40
Agentic AI - Customer Self-Service
7.9
20
Not enough data
7.9
18
Not enough data
8.0
19
Not enough data
7.9
21
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Not enough data
Generative AI
8.2
81
8.5(won by 0.3)
10
8.1
81
8.7(won by 0.6)
10
Process
8.6(won by 0.6)
166
8.0
18
9.3(won by 0.5)
487
8.8
21
8.6(won by 0.3)
375
8.3
16
Channels
9.2(won by 1.0)
482
8.2
19
8.7(won by 0.6)
419
8.1
16
8.8(won by 0.5)
380
8.3
15
8.5(won by 1.1)
344
7.4
16
8.3(won by 0.6)
58
7.7
16
Insight
8.6(won by 0.7)
386
7.9
17
8.7(won by 0.5)
173
8.2
17
8.6
377
8.8(won by 0.2)
17
9.1
449
9.3(won by 0.2)
20
Generative AI
7.7
88
Not enough data
7.7
87
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.1
12
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.6
13
Not enough data
8.7
13
Not enough data
8.6
13
Not enough data
Automation
9.0
12
Not enough data
8.8
12
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Mojo Helpdesk are categorized as Help Desk, Shared Inbox, Social Customer Service, and Customer Self-Service
Unique Categories
Freshdesk is categorized as AI Customer Support Agents, Digital Customer Service Platforms, Conversational Support, Complaint Management, Customer Communications Management, and Live Chat
Mojo Helpdesk has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mojo Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.1%
Information Technology and Services
17.5%
Primary/Secondary Education
15.4%
Education Management
13.7%
Computer Software
4.7%
Hospital & Health Care
3.8%
Other
44.9%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Is Mojo Helpdesk free?
2 Comments
EA
Not sure if they offer free versions or trials, we pay for ours.Read more
What are the features of help desk software?
1 Comment
DD
Typical features of help desk software, such as Mojo Helpdesk, include:
Contact Ticket Portal
Ticket Response
Ticket Attachments/Screencasts
Ticket...Read more
For Report of Monthly Data
1 Comment
DD
Hello Manjeet,
Thank you for your suggestion, we have passed it along to the dev team. For the time being, since dashboard reports do not allow you to...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
