Compare Freshdesk and Mojo Helpdesk 
At a Glance
Market Segments
Small-Business (48.6% of reviews)
Mid-Market (55.6% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
$14.00 1 Agents Per Month
Freshdesk
Star Rating
(3,721)4.4 out of 5
Market Segments
Small-Business (48.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansMojo Helpdesk
Star Rating
(242)4.4 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
$14.00 1 Agents Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in providing a structured and efficient ticket management system, with automation features that significantly reduce manual work for customer support teams. Users appreciate the customization options that allow them to tailor workflows to their specific needs, enhancing overall productivity.
- Users say that Freshdesk's clean interface and easy navigation make daily support tasks much less stressful, especially when handling multiple customer queries simultaneously. This user-friendly design is often highlighted as a key factor in its higher satisfaction ratings compared to Mojo Helpdesk.
- According to verified reviews, Mojo Helpdesk is praised for its user-friendliness, allowing support organizations to stay on top of issues and resolve them promptly. Users particularly appreciate the ability to attach notes, pictures, and files to tickets, which aids in providing comprehensive support.
- Reviewers mention that while both Freshdesk and Mojo Helpdesk have similar star ratings, Freshdesk's significantly higher G2 Score reflects a broader base of positive feedback and a more robust feature set, particularly in areas like ticket automation and SLA management.
- Users highlight that Freshdesk's implementation process is quick and intuitive, making it easy for new hires to get up to speed without extensive training. In contrast, Mojo Helpdesk, while user-friendly, may not offer the same level of efficiency in onboarding new team members.
- G2 reviewers note that while Mojo Helpdesk is committed to listening to customer feedback and improving its product, Freshdesk's extensive feature set and higher overall satisfaction ratings make it a more reliable choice for businesses looking for a comprehensive help desk solution.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Mojo Helpdesk
TEAM
$14.00
1 Agents Per Month
Only $14/mo per agent. Get all the features you need for your internal IT or maintenance helpdesk, plus many others to run a fully functioning customer service department.
(*) One-year subscription: a 10% discount is available for all businesses.
(**) A 25% is available to educational and non-profit organizations the enterprise plan yearly subscription.
- Full ticket tracking
- Email integration
- Self service knowledge base
Free Trial
Freshdesk
Free Trial is available
Mojo Helpdesk
Free Trial is available
Ratings
Meets Requirements
8.6
3,261
8.7
200
Ease of Use
8.9
3,283
8.9
204
Ease of Setup
8.6
2,340
8.8
115
Ease of Admin
8.7
2,198
8.9
122
Quality of Support
8.7
3,158
8.8
169
Has the product been a good partner in doing business?
8.8
2,121
8.9
114
Product Direction (% positive)
8.8
3,232
8.6
200
Features by Category
Ticket and Case Management
8.9
2238
|
Verified
8.6
174
8.8
2256
|
Verified
8.6
173
8.5
2180
|
Verified
8.6
163
8.5
2058
|
Verified
8.3
155
8.3
1806
|
Verified
8.0
139
8.5
2088
|
Verified
8.3
167
8.7
2017
|
Verified
8.4
161
8.3
1371
|
Verified
8.3
141
Generative AI
7.3
327
7.3
77
7.4
323
7.3
76
Agentic AI - Help Desk
7.1
57
Not enough data
6.8
56
Not enough data
7.2
55
Not enough data
Communication Channels
8.6
1923
|
Verified
8.7
165
8.9
2085
|
Verified
8.6
169
8.4
1311
|
Verified
7.8
122
8.0
1188
|
Verified
7.1
110
7.9
933
|
Verified
Feature Not Available
Platform
8.1
1155
|
Verified
7.0
121
8.1
1658
|
Verified
7.5
141
8.6
1547
|
Verified
8.3
147
8.3
1149
|
Verified
8.0
128
8.0
1874
|
Verified
7.8
138
8.3
1961
|
Verified
8.0
147
Channels
8.4
358
Not enough data
8.0
334
Not enough data
7.5
323
Not enough data
Design
8.2
331
Not enough data
7.8
335
Not enough data
8.3
355
Not enough data
8.3
344
Not enough data
8.4
332
Not enough data
Generative AI
7.7
263
Not enough data
7.7
263
Not enough data
Usability
8.8
264
Not enough data
8.7
260
Not enough data
8.8
252
Not enough data
Reporting
8.6
246
Not enough data
8.5
242
Not enough data
8.6
254
Not enough data
Generative AI
7.5
179
Not enough data
7.6
179
Not enough data
Conversational Platform
8.3
432
Not enough data
8.3
378
Not enough data
8.3
371
Not enough data
8.4
307
Not enough data
Support Automation
8.4
388
Not enough data
8.4
408
Not enough data
8.3
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
207
Not enough data
7.4
203
Not enough data
Generative AI
7.8
116
Not enough data
7.9
114
Not enough data
7.6
113
Not enough data
Communication
8.8
583
|
Verified
Not enough data
8.7
601
|
Verified
Not enough data
8.7
494
|
Verified
Not enough data
8.5
199
Not enough data
8.2
202
Not enough data
Internal Use
8.1
1658
|
Verified
7.5
141
8.6
203
Not enough data
8.2
186
Not enough data
8.8
558
|
Verified
Not enough data
8.8
519
|
Verified
Not enough data
8.6
547
|
Verified
Not enough data
Generative AI
7.9
140
7.8
24
Self-Service Experience
8.7
960
8.3
51
8.6
912
8.0
50
8.3
683
Feature Not Available
8.2
239
7.2
41
8.4
256
Feature Not Available
Self-Service Platform
8.5
253
7.9
46
8.6
260
7.7
44
8.0
221
Feature Not Available
8.5
238
7.8
40
Agentic AI - Customer Self-Service
7.7
16
Not enough data
7.7
15
Not enough data
7.9
16
Not enough data
7.7
17
Not enough data
7.6
17
Not enough data
7.6
16
Not enough data
7.8
16
Not enough data
Generative AI
8.2
79
8.5(won by 0.3)
10
8.0
79
8.7(won by 0.7)
10
Process
8.6(won by 0.6)
162
8.0
18
9.3(won by 0.5)
484
8.8
21
8.6(won by 0.3)
371
8.3
16
Channels
9.2(won by 1.0)
479
8.2
19
8.7(won by 0.6)
415
8.1
16
8.8(won by 0.5)
376
8.3
15
8.5(won by 1.1)
340
7.4
16
8.3(won by 0.6)
58
7.7
16
Insight
8.6(won by 0.7)
382
7.9
17
8.7(won by 0.5)
169
8.2
17
8.6
373
8.8(won by 0.2)
17
9.1
445
9.3(won by 0.2)
20
Generative AI
7.8
86
Not enough data
7.7
85
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.5
10
Not enough data
Automation
9.3
9
Not enough data
8.7
9
Not enough data
9.1
9
Not enough data
Autonomy
6.9
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Mojo Helpdesk are categorized as Help Desk, Shared Inbox, Social Customer Service, and Customer Self-Service
Unique Categories
Freshdesk is categorized as AI Customer Support Agents, Digital Customer Service Platforms, Conversational Support, Complaint Management, Customer Communications Management, and Live Chat
Mojo Helpdesk has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mojo Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
12.7%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.3%
Information Technology and Services
17.5%
Primary/Secondary Education
15.4%
Education Management
13.7%
Computer Software
4.7%
Hospital & Health Care
3.8%
Other
44.9%
Alternatives
Discussions
What is the use of freshdesk?
3 Comments
CK
Freshdesk is a Helpdesk web based Software as a Service product. It has many features which include helpdesk, chat, service desk, etc.Read more
Is Mojo Helpdesk free?
2 Comments
AP
Unfortunately not, Mojo Helpdesk has a 3-tier pricing option based on your needs for your business/team.
However, you can try Mojo for a free 21-day trial.Read more
work on Graphical Report
1 Comment
DD
Hello Lalit,
Can you elaborate as to what you would like to see with graphical reporting? Currently, there are line graph reports that can display...Read more
For Report of Monthly Data
1 Comment
DD
Hello Manjeet,
Thank you for your suggestion, we have passed it along to the dev team. For the time being, since dashboard reports do not allow you to...Read more
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