# Freshdesk vs Mojo Helpdesk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Freshdesk excels in managing client support tickets, with users appreciating its ability to organize tickets with updated statuses for easy tracking and resolution. This is complemented by automation features that streamline ticket flow, making it easier to categorize issues as they arise.
- **Users say** Mojo Helpdesk is very user-friendly, allowing support teams to stay on top of all support issues. Reviewers highlight the ability to attach notes, pictures, and files to tickets, which enhances communication and assists agents in resolving issues more effectively.
- **According to verified reviews** , Freshdesk has a significantly higher G2 Score, indicating greater overall user satisfaction. Users frequently mention the platform's robust features and ease of use, which contribute to a more efficient support experience compared to Mojo Helpdesk.
- **Reviewers mention** that while both platforms offer similar ease of setup, Freshdesk's intuitive onboarding process is often highlighted as a key advantage, helping teams get started quickly without extensive training.
- **Users report** that Mojo Helpdesk is responsive to customer feedback and continuously improves its product, which is a strong point for users who value ongoing development. However, some users feel that Freshdesk's broader feature set provides a more comprehensive solution for larger teams.
- **G2 reviewers note** that Freshdesk's ticket creation and response user experience are superior, with features like automated ticket creation for user-reported issues being particularly praised. This contrasts with Mojo Helpdesk, where users appreciate the simplicity but desire more advanced automation options.



| | Freshdesk | Mojo Helpdesk | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 3,748 | 242 | 
| **Largest Market Segment** | Small-Business (48.6% of reviews) | Mid-Market (56.0% of reviews) | 
| **Entry Level Price** | $19.00 1 User per month billed annually Per Month | $14.00 1 Agents Per Month | 

---
## Top Pros & Cons

### Freshdesk

Pros:
- Ease of Use (223 reviews)
- Features (158 reviews)

Cons:
- Missing Features (69 reviews)
- Limited Features (62 reviews)

### Mojo Helpdesk


Cons:
- Bugs (1 reviews)
- Button Issues (1 reviews)

---
## Ratings Comparison
| Rating | Freshdesk | Mojo Helpdesk | 
|---|---|---|
  | **Meets Requirements** | 8.6 (3280 reviews) | 8.7 (200 reviews) | 
  | **Ease of Use** | 8.9 (3304 reviews) | 8.9 (204 reviews) | 
  | **Ease of Setup** | 8.6 (2360 reviews) | 8.8 (116 reviews) | 
  | **Ease of Admin** | 8.7 (2199 reviews) | 8.9 (122 reviews) | 
  | **Quality of Support** | 8.7 (3179 reviews) | 8.8 (169 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (2122 reviews) | 8.9 (114 reviews) | 
  | **Product Direction (% positive)** | 8.8 (3249 reviews) | 8.6 (200 reviews) | 

---
## Pricing

### Freshdesk

#### Entry-Level Pricing

Plan: Freshdesk Email and Ticketing  (Growth)

Price: $19.00 1 User per month billed annually Per Month

Description: Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email

Key Features:
- Automations 
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports

[Browse all 6 editions](https://www.g2.com/products/freshdesk/pricing)

#### Free Trial

Yes

### Mojo Helpdesk

#### Entry-Level Pricing

Plan: TEAM

Price: $14.00 1 Agents Per Month

Description: Only $14/mo per agent. Get all the features you need for your internal IT or maintenance helpdesk, plus many others to run a fully functioning customer service department. 

(*) One-year subscription: a 10% discount is available for all businesses.
(**) A 25% is available to educational and non-profit organizations the enterprise plan yearly subscription.

Key Features:
- Full ticket tracking
- Email integration
- Self service knowledge base

[Browse all 3 editions](https://www.g2.com/products/mojo-helpdesk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.2/10 | 2591 |
| **Mojo Helpdesk** | 8.0/10 | 190 |

#### Ticket and Case Management

| Feature | Freshdesk | Mojo Helpdesk | 
|---|---|---|
| **Ticket creation user experience** | 8.9 (2252 reviews) ✓ Verified | 8.6 (174 reviews) | 
| **Ticket response user experience** | 8.8 (2264 reviews) ✓ Verified | 8.6 (173 reviews) | 
| **Workflow** | 8.5 (2192 reviews) ✓ Verified | 8.6 (163 reviews) | 
| **Response Automation** | 8.5 (2068 reviews) ✓ Verified | 8.3 (155 reviews) | 
| **SLA Management** | 8.3 (1810 reviews) ✓ Verified | 8.0 (138 reviews) | 
| **Attachments/Screencasts** | 8.5 (2094 reviews) ✓ Verified | 8.3 (166 reviews) | 
| **Ticket Collaboration** | 8.7 (2027 reviews) ✓ Verified | 8.4 (161 reviews) | 
| **Customer and Contacts Database** | 8.3 (1378 reviews) ✓ Verified | 8.3 (140 reviews) | 

#### Generative AI

| Feature | Freshdesk | Mojo Helpdesk | 
|---|---|---|
| **AI Text Generation** | 7.3 (331 reviews) | 7.3 (76 reviews) | 
| **AI Text Summarization** | 7.4 (325 reviews) | 7.3 (75 reviews) | 

#### Agentic AI - Help Desk

| Feature | Freshdesk | Mojo Helpdesk | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (58 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.9 (57 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (56 reviews) | Not enough data | 

#### Communication Channels

| Feature | Freshdesk | Mojo Helpdesk | 
|---|---|---|
| **Customer Portal** | 8.6 (1926 reviews) ✓ Verified | 8.7 (164 reviews) | 
| **Email to Case** | 8.9 (2090 reviews) ✓ Verified | 8.6 (168 reviews) | 
| **Chat/Live Support** | 8.4 (1316 reviews) ✓ Verified | 7.8 (121 reviews) | 
| **Social Integration** | 8.0 (1191 reviews) ✓ Verified | 7.1 (109 reviews) | 
| **Voice** | 7.9 (937 reviews) ✓ Verified | Feature Not Available | 

#### Platform

| Feature | Freshdesk | Mojo Helpdesk | 
|---|---|---|
| **Mobile User Support** | 8.1 (1161 reviews) ✓ Verified | 7.0 (120 reviews) | 
| **Customization ** | 8.1 (1662 reviews) ✓ Verified | 7.5 (140 reviews) | 
| **User, Role, and Access Management** | 8.6 (1550 reviews) ✓ Verified | 8.3 (146 reviews) | 
| **Integration** | 8.3 (1157 reviews) ✓ Verified | 8.0 (127 reviews) | 
| **Reporting** | 8.0 (1881 reviews) ✓ Verified | 7.8 (137 reviews) | 
| **Dashboards** | 8.3 (1967 reviews) ✓ Verified | 8.0 (146 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.0/10 | 404 |
| **Mojo Helpdesk** | N/A | N/A |

#### Channels

| Feature | Freshdesk | Mojo Helpdesk | 
|---|---|---|
| **Multi-Channel Coverage** | 8.4 (358 reviews) | Not enough data | 
| **Open Listening** | 8.0 (334 reviews) | Not enough data | 
| **Physical Media** | 7.5 (324 reviews) | Not enough data | 

#### Design

| Feature | Freshdesk | Mojo Helpdesk | 
|---|---|---|
| **Communications Strategy Development** | 8.2 (331 reviews) | Not enough data | 
| **Create Content** | 7.8 (335 reviews) | Not enough data | 
| **Personalization** | 8.3 (356 reviews) | Not enough data | 
| **Inbound Identification** | 8.3 (344 reviews) | Not enough data | 
| **Regulatory Compliance** | 8.4 (332 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshdesk | Mojo Helpdesk | 
|---|---|---|
| **AI Text Generation** | 7.7 (263 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (264 reviews) | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.4/10 | 293 |
| **Mojo Helpdesk** | N/A | N/A |

#### Usability

| Feature | Freshdesk | Mojo Helpdesk | 
|---|---|---|
| **All-Employee Access** | 8.7 (263 reviews) | Not enough data | 
| **Supporting Documents** | 8.7 (259 reviews) | Not enough data | 
| **Two-Way Communication** | 8.8 (251 reviews) | Not enough data | 

#### Reporting

| Feature | Freshdesk | Mojo Helpdesk | 
|---|---|---|
| **Priority Case Alerts** | 8.6 (245 reviews) | Not enough data | 
| **Trend Analysis** | 8.5 (241 reviews) | Not enough data | 
| **Performance Monitoring** | 8.6 (253 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshdesk | Mojo Helpdesk | 
|---|---|---|
| **AI Text Generation** | 7.5 (178 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (178 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.3/10 | 269 |
| **Mojo Helpdesk** | 8.2/10 | 19 |

#### Productivity Tools

| Feature | Freshdesk | Mojo Helpdesk | 
|---|---|---|
| **Notes** | 8.9 (237 reviews) | 8.6 (14 reviews) | 
| **Internal Discussion** | 8.7 (222 reviews) | 8.3 (16 reviews) | 
| **Assignments and Tasks** | 8.6 (225 reviews) | 9.3 (16 reviews) | 
| **Workflows** | 8.7 (229 reviews) | 8.6 (14 reviews) | 
| **Templates** | 8.7 (232 reviews) | 8.1 (15 reviews) | 
| **Integrations** | 8.3 (209 reviews) | 8.3 (11 reviews) | 
| **Tagging System** | 8.7 (227 reviews) | 7.9 (15 reviews) | 

#### Analytics

| Feature | Freshdesk | Mojo Helpdesk | 
|---|---|---|
| **Trends** | 8.3 (204 reviews) | 7.2 (12 reviews) | 
| **Performance Tracking** | 8.5 (214 reviews) | 7.7 (14 reviews) | 
| **Email Tracking** | 8.6 (212 reviews) | Feature Not Available | 

#### Agentic AI - Shared Inbox

| Feature | Freshdesk | Mojo Helpdesk | 
|---|---|---|
| **Autonomous Task Execution** | 6.9 (12 reviews) | Not enough data | 
| **Decision Making** | 7.1 (14 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.1/10 | 500 |
| **Mojo Helpdesk** | N/A | N/A |

#### Conversational Platform

| Feature | Freshdesk | Mojo Helpdesk | 
|---|---|---|
| **Personalization** | 8.3 (432 reviews) | Not enough data | 
| **Omnichannel** | 8.3 (378 reviews) | Not enough data | 
| **Contextual Engagement** | 8.3 (371 reviews) | Not enough data | 
| **Proactive Engagement** | 8.4 (307 reviews) | Not enough data | 

#### Support Automation

| Feature | Freshdesk | Mojo Helpdesk | 
|---|---|---|
| **Intelligent Routing** | 8.4 (388 reviews) | Not enough data | 
| **Seamless Escalation** | 8.4 (408 reviews) | Not enough data | 
| **Transcripts** | 8.3 (373 reviews) | Not enough data | 
| **Self-Serve Support** | 8.2 (314 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshdesk | Mojo Helpdesk | 
|---|---|---|
| **AI Text Generation** | 7.4 (207 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (203 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.4/10 | 1886 |
| **Mojo Helpdesk** | N/A | N/A |

#### Generative AI

| Feature | Freshdesk | Mojo Helpdesk | 
|---|---|---|
| **AI Text Generation** | 7.8 (116 reviews) | Not enough data | 
| **AI Text Summarization** | 7.9 (114 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.6 (113 reviews) | Not enough data | 

#### Communication

| Feature | Freshdesk | Mojo Helpdesk | 
|---|---|---|
| **Pop-up Chat** | 8.8 (583 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.7 (601 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.7 (494 reviews) ✓ Verified | Not enough data | 
| **In-App Messaging** | 8.5 (199 reviews) | Not enough data | 
| **Co-Browsing** | 8.2 (202 reviews) | Not enough data | 

####  Internal Use

| Feature | Freshdesk | Mojo Helpdesk | 
|---|---|---|
| **Customization ** | 8.1 (1662 reviews) ✓ Verified | 7.5 (140 reviews) | 
| **Conversation Archiving** | 8.6 (203 reviews) | Not enough data | 
| **Lead Development** | 8.2 (186 reviews) | Not enough data | 
| **Knowledge Base** | 8.8 (558 reviews) ✓ Verified | Not enough data | 
| **Team Inbox ** | 8.8 (519 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.6 (547 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.1/10 | 1122 |
| **Mojo Helpdesk** | 7.8/10 | 55 |

#### Generative AI

| Feature | Freshdesk | Mojo Helpdesk | 
|---|---|---|
| **AI Text Summarization** | 7.9 (139 reviews) | 7.8 (23 reviews) | 

#### Self-Service Experience

| Feature | Freshdesk | Mojo Helpdesk | 
|---|---|---|
| **Knowledge Base** | 8.7 (959 reviews) | 8.3 (50 reviews) | 
| **Searchable Articles** | 8.6 (911 reviews) | 7.9 (49 reviews) | 
| **Community Forums** | 8.3 (682 reviews) | Feature Not Available | 
| **Mobile Optimization** | 8.2 (238 reviews) | 7.2 (40 reviews) | 
| **Personalization** | 8.4 (255 reviews) | Feature Not Available | 

#### Self-Service Platform

| Feature | Freshdesk | Mojo Helpdesk | 
|---|---|---|
| **Branding** | 8.5 (253 reviews) | 8.0 (45 reviews) | 
| **Automation** | 8.6 (260 reviews) | 7.7 (43 reviews) | 
| **Artificial Intelligence** | 8.0 (220 reviews) | Feature Not Available | 
| **Integrations** | 8.4 (237 reviews) | 7.7 (39 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Freshdesk | Mojo Helpdesk | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (16 reviews) | Not enough data | 
| **Multi-step Planning** | 7.7 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (16 reviews) | Not enough data | 
| **Adaptive Learning** | 7.7 (17 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (17 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (16 reviews) | Not enough data | 
| **Decision Making** | 7.8 (16 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.7/10 | 532 |
| **Mojo Helpdesk** | 8.3/10 | 22 |

#### Generative AI

| Feature | Freshdesk | Mojo Helpdesk | 
|---|---|---|
| **AI Text Generation** | 8.2 (79 reviews) | 8.5 (10 reviews) | 
| **AI Text Summarization** | 8.0 (79 reviews) | 8.7 (10 reviews) | 

#### Process

| Feature | Freshdesk | Mojo Helpdesk | 
|---|---|---|
| **Mentions** | 8.6 (163 reviews) | 8.0 (18 reviews) | 
| **Tickets** | 9.3 (485 reviews) | 8.8 (21 reviews) | 
| **Macros** | 8.6 (372 reviews) | 8.3 (16 reviews) | 

#### Channels

| Feature | Freshdesk | Mojo Helpdesk | 
|---|---|---|
| **Email** | 9.2 (480 reviews) | 8.2 (19 reviews) | 
| **Social** | 8.7 (416 reviews) | 8.1 (16 reviews) | 
| **Live Chat** | 8.8 (377 reviews) | 8.3 (15 reviews) | 
| **Phone** | 8.5 (341 reviews) | 7.4 (16 reviews) | 
| **Text** | 8.3 (59 reviews) | 7.7 (16 reviews) | 

#### Insight

| Feature | Freshdesk | Mojo Helpdesk | 
|---|---|---|
| **Surveys** | 8.6 (383 reviews) | 7.9 (17 reviews) | 
| **Reporting** | 8.7 (170 reviews) | 8.2 (17 reviews) | 
| **Visitor Activity** | 8.6 (374 reviews) | 8.8 (17 reviews) | 
| **Help Desk** | 9.1 (446 reviews) | 9.3 (20 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 7.7/10 | 91 |
| **Mojo Helpdesk** | N/A | N/A |

#### Generative AI

| Feature | Freshdesk | Mojo Helpdesk | 
|---|---|---|
| **AI Text Generation** | 7.8 (87 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (85 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.4/10 | 14 |
| **Mojo Helpdesk** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Freshdesk | Mojo Helpdesk | 
|---|---|---|
| **Automated Ticket Resolution** | 8.9 (9 reviews) | Not enough data | 
| **Contextual Response Generation** | 8.5 (9 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.3 (9 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 8.5 (9 reviews) | Not enough data | 
| **Multilingual Support** | 8.0 (9 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Freshdesk | Mojo Helpdesk | 
|---|---|---|
| **Proactive Customer Outreach** | 8.0 (9 reviews) | Not enough data | 
| **Feedback Collection** | 8.7 (10 reviews) | Not enough data | 
| **Escalation Handling** | 8.7 (10 reviews) | Not enough data | 
| **Workflow Optimization** | 8.5 (10 reviews) | Not enough data | 

#### Automation

| Feature | Freshdesk | Mojo Helpdesk | 
|---|---|---|
| **Customer Interaction Automation** | 9.3 (9 reviews) | Not enough data | 
| **Feedback Collection** | 8.7 (9 reviews) | Not enough data | 
| **Document Processing** | 9.1 (9 reviews) | Not enough data | 

#### Autonomy

| Feature | Freshdesk | Mojo Helpdesk | 
|---|---|---|
| **Independent Decision Making** | 6.9 (9 reviews) | Not enough data | 
| **Adaptive Responses** | 8.3 (9 reviews) | Not enough data | 
| **Task Execution** | 8.3 (9 reviews) | Not enough data | 
| **Problem Solving** | 8.0 (9 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **Mojo Helpdesk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Freshdesk | Mojo Helpdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Freshdesk (6):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat)



---
## Reviewer Demographics

### By Company Size

| Segment | Freshdesk | Mojo Helpdesk | 
|---|---|---|
| **Small-Business** | 48.6% | 29.1% | 
| **Mid-Market** | 39.7% | 56.0% | 
| **Enterprise** | 11.7% | 15.0% | 

### By Industry

#### Freshdesk

- **Information Technology and Services:** 17.1%
- **Computer Software:** 12.7%
- **Financial Services:** 4.1%
- **Internet:** 4.0%
- **Education Management:** 3.8%
- **Retail:** 3.2%
- **Marketing and Advertising:** 3.1%
- **Consumer Services:** 3.0%
- **Telecommunications:** 2.3%
- **E-Learning:** 2.1%
- **Other:** 44.6%

#### Mojo Helpdesk

- **Information Technology and Services:** 17.1%
- **Primary/Secondary Education:** 15.4%
- **Education Management:** 13.7%
- **Computer Software:** 4.7%
- **Hospital & Health Care:** 3.8%
- **Higher Education:** 3.0%
- **Non-Profit Organization Management:** 3.0%
- **Financial Services:** 2.6%
- **Construction:** 2.6%
- **Animation:** 1.7%
- **Other:** 32.5%

---
## Alternatives

### Alternatives to Freshdesk

- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6945 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1284 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7622 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7331 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1111 reviews)

### Alternatives to Mojo Helpdesk

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6945 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7622 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7331 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1284 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)

---
## Top Discussions

### Freshdesk

- Title: [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) — 4 comments, 1 upvote
  > **Top comment:** "It is a helpdesk platform."
- Title: [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) — 3 comments
  > **Top comment:** "yes"
- Title: [What is the use of freshdesk?](https://www.g2.com/discussions/what-is-the-use-of-freshdesk) — 3 comments, 1 upvote
  > **Top comment:** "Freshdesk is a Helpdesk web based Software as a Service product.  It has many features which include helpdesk, chat, service desk, etc."
- Title: [Can we expect Instagram integration in Freshdesk soon ?](https://www.g2.com/discussions/31784-can-we-expect-instagram-integration-in-freshdesk-soon) — 2 comments, 1 upvote
  > **Top comment:** "Please check support answer to similar questions:

https://support.freshdesk.com/support/discussions/topics/308279"
- Title: [How can Integrate FreashDesk with Zoho Books](https://www.g2.com/discussions/how-can-integrate-freashdesk-with-zoho-books) — 2 comments, 1 upvote
  > **Top comment:** "You can use Zapier to connect the systems.
For example, create a Zap that is triggered by a ticket update in Freshdesk. When the ticket is 'closed' to then..."

### Mojo Helpdesk

- Title: [Is Mojo Helpdesk free?](https://www.g2.com/discussions/is-mojo-helpdesk-free) — 2 comments
  > **Top comment:** "Unfortunately not, Mojo Helpdesk has a 3-tier pricing option based on your needs for your business/team.

However, you can try Mojo for a free 21-day trial."
- Title: [work on Graphical Report](https://www.g2.com/discussions/work-on-graphical-report) — 1 comment, 1 upvote
  > **Top comment:** "Hello Lalit, 

Can you elaborate as to what you would like to see with graphical reporting? Currently, there are line graph reports that can display..."
- Title: [For Report of Monthly Data](https://www.g2.com/discussions/for-report-of-monthly-data) — 1 comment, 1 upvote
  > **Top comment:** "Hello Manjeet,

Thank you for your suggestion, we have passed it along to the dev team. For the time being, since dashboard reports do not allow you to..."
- Title: [What are the features of help desk software?](https://www.g2.com/discussions/mojo-helpdesk-what-are-the-features-of-help-desk-software) — 1 comment, 1 upvote
  > **Top comment:** "Typical features of help desk software, such as Mojo Helpdesk, include: 

Contact Ticket Portal
Ticket Response 
Ticket Attachments/Screencasts
Ticket..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshdesk-vs-mojo-helpdesk)