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Compare Freshdesk and Mojo Helpdesk 
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At a Glance
Market Segments
Small-Business (48.4% of reviews)
Mid-Market (55.6% of reviews)
Entry-Level Pricing
$15.00 Per Month
$14.00 1 Agents Per Month
Freshdesk
Star Rating
(3,610)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 Per Month
Free Trial is available
Browse all 3 pricing plansMojo Helpdesk
Star Rating
(242)4.4 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
$14.00 1 Agents Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk excels in ticket creation user experience with a score of 8.9, while Mojo Helpdesk trails slightly behind at 8.6. Reviewers mention that Freshdesk's intuitive interface makes it easier for agents to create and manage tickets efficiently.
- Reviewers mention that Freshdesk offers superior multi-channel coverage, particularly in email support, scoring 9.2 compared to Mojo Helpdesk's 8.2. Users on G2 appreciate the seamless integration of various communication channels in Freshdesk, enhancing customer interaction.
- Users say that Freshdesk's automation features, particularly in response automation, are more robust with a score of 8.5, while Mojo Helpdesk scores 8.3. Reviewers highlight that Freshdesk's automation capabilities help reduce response times significantly.
- G2 users report that Freshdesk's knowledge base feature is rated higher at 8.7 compared to Mojo Helpdesk's 8.3. Users mention that Freshdesk's knowledge base is more comprehensive and easier to navigate, which aids in self-service support.
- Reviewers mention that Mojo Helpdesk shines in the area of assignments and tasks, scoring 9.3, which is notably higher than Freshdesk's 8.6. Users appreciate the flexibility and clarity in task management that Mojo Helpdesk provides.
- Users on G2 report that Freshdesk's customer support quality is consistently rated at 8.8, matching Mojo Helpdesk's score. However, reviewers say that Freshdesk's support team is often quicker to respond, which enhances the overall user experience.
Pricing
Entry-Level Pricing
Freshdesk
Growth
$15.00
Per Month
Everything in FREE plus
- Automations
- SLA & Business Hour
- Agent Collision
Mojo Helpdesk
TEAM
$14.00
1 Agents Per Month
Only $14/mo per agent. Get all the features you need for your internal IT or maintenance helpdesk, plus many others to run a fully functioning customer service department.
(*) One-year subscription: a 10% discount is available for all businesses.
(**) A 25% is available to educational and non-profit organizations the enterprise plan yearly subscription.
- Full ticket tracking
- Email integration
- Self service knowledge base
Free Trial
Freshdesk
Free Trial is available
Mojo Helpdesk
Free Trial is available
Ratings
Meets Requirements
8.6
3,175
8.7
200
Ease of Use
8.8
3,197
8.9
204
Ease of Setup
8.6
2,258
8.8
115
Ease of Admin
8.7
2,152
8.9
122
Quality of Support
8.7
3,074
8.8
169
Has the product been a good partner in doing business?
8.8
2,077
8.9
114
Product Direction (% positive)
8.8
3,150
8.6
200
Features by Category
Ticket and Case Management
8.9
2218
|
Verified
8.6
174
8.8
2226
|
Verified
8.6
173
8.5
2139
|
Verified
8.6
163
8.5
2033
|
Verified
8.3
155
8.3
1797
|
Verified
8.0
139
8.5
2085
|
Verified
8.3
167
8.7
2007
|
Verified
8.4
161
8.2
1371
|
Verified
8.3
141
Generative AI
7.3
330
7.3
77
7.4
327
7.3
76
Agentic AI - Help Desk
7.1
59
Not enough data
6.9
59
Not enough data
7.2
57
Not enough data
Communication Channels
8.6
1920
|
Verified
8.7
165
8.9
2068
|
Verified
8.6
169
8.4
1312
|
Verified
7.8
122
8.0
1193
|
Verified
7.1
110
7.9
940
|
Verified
Feature Not Available
Platform
8.0
1156
|
Verified
7.0
121
8.1
1663
|
Verified
7.5
141
8.6
1546
|
Verified
8.3
147
8.2
1140
|
Verified
8.0
128
8.0
1861
|
Verified
7.8
138
8.3
1960
|
Verified
8.0
147
Channels
8.3
353
Not enough data
7.9
333
Not enough data
7.5
324
Not enough data
Design
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Not enough data
Generative AI
7.7
266
Not enough data
7.7
266
Not enough data
Usability
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Conversational Platform
8.3
434
Not enough data
8.3
380
Not enough data
8.3
372
Not enough data
8.4
308
Not enough data
Support Automation
8.4
389
Not enough data
8.4
410
Not enough data
8.2
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
209
Not enough data
7.4
206
Not enough data
Generative AI
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
584
|
Verified
Not enough data
8.7
601
|
Verified
Not enough data
8.7
495
|
Verified
Not enough data
8.5
199
Not enough data
8.2
202
Not enough data
Internal Use
8.1
1663
|
Verified
7.5
141
8.6
204
Not enough data
8.1
186
Not enough data
8.8
560
|
Verified
Not enough data
8.8
520
|
Verified
Not enough data
8.6
549
|
Verified
Not enough data
Generative AI
7.9
144
7.8
24
Self-Service Experience
8.7
960
8.3
51
8.6
913
8.0
50
8.3
687
Feature Not Available
8.2
241
7.2
41
8.4
258
Feature Not Available
Self-Service Platform
8.5
254
7.9
46
8.6
261
7.7
44
8.0
221
Feature Not Available
8.5
237
7.8
40
Agentic AI - Customer Self-Service
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Not enough data
Generative AI
8.2
81
8.5(won by 0.3)
10
8.1
81
8.7(won by 0.6)
10
Process
8.6(won by 0.6)
164
8.0
18
9.3(won by 0.5)
484
8.8
21
8.6(won by 0.3)
375
8.3
16
Channels
9.2(won by 1.0)
480
8.2
19
8.7(won by 0.6)
420
8.1
16
8.8(won by 0.5)
381
8.3
15
8.5(won by 1.1)
341
7.4
16
8.2(won by 0.5)
55
7.7
16
Insight
8.6(won by 0.7)
383
7.9
17
8.7(won by 0.5)
171
8.2
17
8.6
374
8.8(won by 0.2)
17
9.1
447
9.3(won by 0.2)
20
Generative AI
7.7
87
Not enough data
7.7
86
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Not enough data
Automation
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Mojo Helpdesk are categorized as Help Desk, Shared Inbox, Social Customer Service, and Customer Self-Service
Unique Categories
Freshdesk is categorized as AI Customer Support Agents, Digital Customer Service Platforms, Conversational Support, Complaint Management, Customer Communications Management, and Live Chat
Mojo Helpdesk has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mojo Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.2%
Financial Services
4.1%
Education Management
3.7%
Other
58.0%
Information Technology and Services
17.5%
Primary/Secondary Education
15.4%
Education Management
13.7%
Computer Software
4.7%
Hospital & Health Care
3.8%
Other
44.9%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Is Mojo Helpdesk free?
2 Comments
EA
Not sure if they offer free versions or trials, we pay for ours.Read more
What are the features of help desk software?
1 Comment
DD
Typical features of help desk software, such as Mojo Helpdesk, include:
Contact Ticket Portal
Ticket Response
Ticket Attachments/Screencasts
Ticket...Read more
For Report of Monthly Data
1 Comment
DD
Hello Manjeet,
Thank you for your suggestion, we have passed it along to the dev team. For the time being, since dashboard reports do not allow you to...Read more
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