1. [Home](https://www.g2.com/) 2. ... 3. [Help Desk Software](https://www.g2.com/categories/help-desk) 4. [Mojo Helpdesk Discussions](https://www.g2.com/products/mojo-helpdesk/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3d1b2cbfc7b71d0a3394c792008bdf01/mojo-helpdesk.png "Product Avatar Image") ](/products/mojo-helpdesk/reviews) [ Mojo Helpdesk ](/products/mojo-helpdesk/reviews) (242)4.4/5 Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets and emails, Mojo Helpdesk puts them all in a powerful but simple ticket tracking system. Cut down incoming requests with a self-service knowledge base, keep things organized by assigning and tagging tickets, and leverage automation for improved efficiency. With over 2.5 million happy users, Mojo Helpdesk is the top choice for IT professionals and customer service managers, and agents. Used by small and medium-sized businesses, schools and educational institutions, healthcare organizations, government agencies, and many others. Get started in minutes, connect to your company or organization’s Google Workspace, and begin managing requests, creating knowledge base articles, managing assets, setting SLA benchmarks, tracking and reporting. Show More * * * ### 58.0 Nps Score Already have Mojo Helpdesk? ### All Mojo Helpdesk Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 4 years ago More Options - [ # What are the features of help desk software? ](/discussions/mojo-helpdesk-what-are-the-features-of-help-desk-software) What are the features of help desk software? [ help desk software ](https://www.g2.com/tags/help-desk-software) * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Mojo+Helpdesk+questions+and+get+answers+from+expert+users+in+our+Mojo+Helpdesk+Discussions+section.&title=Mojo+Helpdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmojo-helpdesk%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Mojo+Helpdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmojo-helpdesk%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmojo-helpdesk%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Mojo+Helpdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmojo-helpdesk%2Fdiscuss%0aAsk+Mojo+Helpdesk+questions+and+get+answers+from+expert+users+in+our+Mojo+Helpdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Mojo+Helpdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmojo-helpdesk%2Fdiscuss%0aAsk+Mojo+Helpdesk+questions+and+get+answers+from+expert+users+in+our+Mojo+Helpdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 4 years ago More Options - [ # Is Mojo Helpdesk free? ](/discussions/is-mojo-helpdesk-free) Is Mojo Helpdesk free? [ help desk software ](https://www.g2.com/tags/help-desk-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software) * * * (true)\<0\>0\>Upvotes (false) * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Mojo+Helpdesk+questions+and+get+answers+from+expert+users+in+our+Mojo+Helpdesk+Discussions+section.&title=Mojo+Helpdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmojo-helpdesk%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Mojo+Helpdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmojo-helpdesk%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmojo-helpdesk%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Mojo+Helpdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmojo-helpdesk%2Fdiscuss%0aAsk+Mojo+Helpdesk+questions+and+get+answers+from+expert+users+in+our+Mojo+Helpdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Mojo+Helpdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmojo-helpdesk%2Fdiscuss%0aAsk+Mojo+Helpdesk+questions+and+get+answers+from+expert+users+in+our+Mojo+Helpdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Lalit K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lalit K.") LK Loading... [Lalit K.](https://www.g2.com/users/bab5425f-6e7f-4b48-a7b5-cbbd50bd9117 "Lalit K.") • over 4 years ago Lead Cyber Security Lead Cyber Security More Options - [ # work on Graphical Report ](/discussions/work-on-graphical-report) i suggest to team working on Graphical reporting fo Help Desk Tickets. [ help desk software ](https://www.g2.com/tags/help-desk-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software) * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Mojo+Helpdesk+questions+and+get+answers+from+expert+users+in+our+Mojo+Helpdesk+Discussions+section.&title=Mojo+Helpdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmojo-helpdesk%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Mojo+Helpdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmojo-helpdesk%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmojo-helpdesk%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Mojo+Helpdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmojo-helpdesk%2Fdiscuss%0aAsk+Mojo+Helpdesk+questions+and+get+answers+from+expert+users+in+our+Mojo+Helpdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Mojo+Helpdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmojo-helpdesk%2Fdiscuss%0aAsk+Mojo+Helpdesk+questions+and+get+answers+from+expert+users+in+our+Mojo+Helpdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![manjeet y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "manjeet y.") MY Loading... [manjeet y.](https://www.g2.com/users/a192065c-23bb-41cb-b8a6-535167061202 "manjeet y.") • over 4 years ago Principal Cyber Security Technologist . at ACPL Systems Pvt. Ltd. Principal Cyber Security Technologist . at ACPL Systems Pvt. Ltd. More Options - [ # For Report of Monthly Data ](/discussions/for-report-of-monthly-data) If there was a way to see how many tickets were created/closed within a week, within a month, and then on top of that allowing for a more detailed view as in which tickets were emergent, urgent, normal, or low in priority [ help desk software ](https://www.g2.com/tags/help-desk-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software) * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Mojo+Helpdesk+questions+and+get+answers+from+expert+users+in+our+Mojo+Helpdesk+Discussions+section.&title=Mojo+Helpdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmojo-helpdesk%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Mojo+Helpdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmojo-helpdesk%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmojo-helpdesk%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Mojo+Helpdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmojo-helpdesk%2Fdiscuss%0aAsk+Mojo+Helpdesk+questions+and+get+answers+from+expert+users+in+our+Mojo+Helpdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Mojo+Helpdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmojo-helpdesk%2Fdiscuss%0aAsk+Mojo+Helpdesk+questions+and+get+answers+from+expert+users+in+our+Mojo+Helpdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts Start A Discussion * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/521dbf9585496616e1346a0f5fbc54f3/mojo-helpdesk.svg "Product Avatar Image") ### Have you used Mojo Helpdesk before? Answer a few questions to help the Mojo Helpdesk community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmojo-helpdesk%2Fdiscuss%3Fsmall_ask%3Dmojo-helpdesk) No ## Top Contributors in Mojo Helpdesk 1 ![manjeet y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "manjeet y.") MY Loading... ### [manjeet y.](https://www.g2.com/users/a192065c-23bb-41cb-b8a6-535167061202 "manjeet y.") Principal Cyber Security Technologist . 2 pts 2 ![David D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David D.") DD Loading... ### [David D.](https://www.g2.com/users/6d4979b2-2219-4e84-972d-c6583fc9cce3 "David D.") Marketing Director 2 pts 3 ![Lalit K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lalit K.") LK Loading... ### [Lalit K.](https://www.g2.com/users/bab5425f-6e7f-4b48-a7b5-cbbd50bd9117 "Lalit K.") Lead Cyber Security 2 pts 4 ![Alana P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alana P.") AP Loading... ### [Alana P.](https://www.g2.com/users/a4c99222-40f2-4c62-874a-7a9648d38c41 "Alana P.") Technical Support Specialist 1 pt 5 JS Loading... ### [June S.](https://www.g2.com/users/623c8b98-9794-4b25-a6e5-38bc0978cc8b "June S.") 1 pt