Link copied to clipboard # Freshdesk vs Medallia Concierge Comparison - What are their main differences? Share [ Export ](/compare/freshdesk/medallia-concierge/export.csv) FreshdeskMedallia Concierge[+ Add Product](#) Pricing **Freshdesk** Free Trial **$19.00** 1 User per month billed annually Per Month ยท Freshdesk Email and Ticketing (Growth) **Medallia Concierge** No pricing available **Pricing Insights** from reviews Time to Implement **Freshdesk** 1 month Based on 954 responses **Medallia Concierge** Not enough reviews yet Return on Investment **Freshdesk** 11 months Based on 691 responses **Medallia Concierge** Not enough reviews yet Perceived Cost **Freshdesk** $$$$$ **Medallia Concierge** Not enough reviews yet Average Discount **Freshdesk** 10% **Medallia Concierge** Not enough reviews yet ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") ![Medallia Concierge](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_c3c0bd945ad71fd056e50b49c01b4d34/medallia-concierge.png "Medallia Concierge") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Freshdesk** [ Intuitive to Navigate (305) ](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=2521430&qs=pros-and-cons#reviews)[ Organized Ticket Management (132) ](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=2522664&qs=pros-and-cons#reviews)[ Reports Lack Detail (65) ](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=2521888&qs=pros-and-cons#reviews)[ Slow Under Heavy Workloads (51) ](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=2523028&qs=pros-and-cons#reviews) **Medallia Concierge** Not enough data Integrations **Freshdesk** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d8d487b67574b56a5ad57a2f0f159a30/airtable.jpg "Product Avatar Image") Airtable ](https://www.g2.com/products/airtable/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_6e5d03d6d496e56167059c135b22fa34/allegra.png "Product Avatar Image") Allegra ](https://www.g2.com/products/allegra/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a3c6c39bf8b8eb277cfcd42d9bbca1e/asana.png "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-active-directory-domain-services.jpg "Product Avatar Image") Azure Active Directory... ](https://www.g2.com/products/azure-active-directory-domain-services/reviews)[ View all ](https://www.g2.com/products/freshdesk/integrations) **Medallia Concierge** Not enough data Screenshots **Freshdesk** ![Freshdesk screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1876243/Automate_service_operations__1_.png) **Medallia Concierge** No screenshot available **Ratings** from reviews Meets Requirements **Freshdesk** 8.6 8.63,419 **Medallia Concierge** 9.0 9.013 Ease of Use **Freshdesk** 8.9 8.93,443 **Medallia Concierge** 10.0 10.013 Ease of Setup **Freshdesk** 8.6 8.62,497 **Medallia Concierge** 9.4 9.46 Ease of Admin **Freshdesk** 8.7 8.72,295 **Medallia Concierge** 10.0 10.06 Quality of Support **Freshdesk** 8.7 8.73,314 **Medallia Concierge** 9.4 9.413 Has the product been a good partner in doing business? **Freshdesk** 8.7 8.72,217 **Medallia Concierge** 10.0 10.06 Product Direction (% positive) **Freshdesk** 8.7 8.73,368 **Medallia Concierge** 7.9 7.911 **Features** ratings from reviews Conversational Support 8.1 502 8.0 5 AI Customer Support Agents 8.8 39 Not enough data Customer Communications Management 8.0 411 Not enough data Customer Self-Service 8.2 1,127 Not enough data Digital Customer Service Platforms 7.7 92 Not enough data Live Chat 8.4 1,895 Not enough data Social Customer Service 8.7 533 Not enough data Shared Inbox 8.4 272 Not enough data Help Desk 8.6 2,738 Not enough data Complaint Management 8.4 295 Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 48.5% Mid-Market(51-1000 emp.) 40.1% Enterprise(\> 1000 emp.) 11.4% Small-Business(50 or fewer emp.) 48.5% Mid-Market(51-1000 emp.) 40.1% Enterprise(\> 1000 emp.) 11.4% Small-Business(50 or fewer emp.) 71.4% Mid-Market(51-1000 emp.) 28.6% Enterprise(\> 1000 emp.) 0% Small-Business(50 or fewer emp.) 71.4% Mid-Market(51-1000 emp.) 28.6% Enterprise(\> 1000 emp.) 0% **Reviewers' Industry** [![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")](https://www.g2.com/products/freshdesk/reviews) Freshdesk Information Technology and Services 16.9% Computer Software 12.6% Financial Services 4.3% Internet 3.9% Education Management 3.6% Other 58.7% [![Medallia Concierge](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_c3c0bd945ad71fd056e50b49c01b4d34/medallia-concierge.png "Medallia Concierge")](https://www.g2.com/products/medallia-concierge/reviews) Medallia Concierge Law Practice 28.6% Legal Services 21.4% Hospitality 21.4% Real Estate 7.1% Non-Profit Organization Management 7.1% Other 14.3% Alternatives **Freshdesk Alternatives** ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") [ Front ](/products/front/reviews) ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail") [ Hiver in Gmail ](/products/hiver-in-gmail/reviews) ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) **Medallia Concierge Alternatives** ![Podium](https://images.g2crowd.com/uploads/product/hd_favicon/7ad51b1556a385a48c1ebe601ccfab27/podium.svg "Podium") [ Podium ](/products/podium/reviews) ![HubSpot Service Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-service-hub.svg "HubSpot Service Hub") [ Service Hub ](/products/hubspot-service-hub/reviews) ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye") [ Birdeye ](/products/birdeye/reviews) ![Salesforce Service Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Salesforce Service Cloud") [ Salesforce Service Cloud ](/products/agentforce-service-formerly-salesforce-service-cloud/reviews)