Compare Five9 Intelligent Cloud Contact Center Platform and Postman
Featured Products
At a Glance
Market Segments
Mid-Market (56.7% of reviews)
Mid-Market (36.5% of reviews)
Entry-Level Pricing
No pricing available
Free
Five9 Intelligent Cloud Contact Center Platform
Star Rating
(610)4.1 out of 5
Market Segments
Mid-Market (56.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Five9 Intelligent Cloud Contact Center Platform
Postman
Star Rating
(1,767)4.6 out of 5
Market Segments
Mid-Market (36.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Five9 Intelligent Cloud Contact Center Platform excels in its user-friendly interface, particularly highlighting features like the faster dialing option, which reduces wait times between calls and enhances sales opportunities. Users appreciate how easy it is to navigate the platform for tasks such as reviewing and playback of recordings.
- Users say that Postman stands out for its simplicity and effectiveness in API testing and development. Many find the interface intuitive, making it accessible even for beginners. Reviewers mention that they can easily send requests and test different endpoints without feeling overwhelmed.
- According to verified reviews, Five9 has a strong focus on customer support, with users noting that the platform has been a reliable partner in their business operations. The quality of support is frequently praised, indicating that users feel well-supported in their contact center needs.
- Reviewers mention that Postman’s advanced scripting capabilities significantly enhance its functionality, allowing users to automate complex requests and manage tokens effectively. This feature is particularly appreciated by developers looking for a comprehensive automation suite.
- G2 reviewers highlight that while Five9 is well-regarded for its softphone service, some users have expressed challenges in matching the platform to their specific workflow needs, indicating potential configuration hurdles that may require additional time to overcome.
- Users report that Postman’s ability to deliver quick results is a major advantage, with many finding it easy to use tools like cURL for efficient API interactions. This efficiency is a key factor for teams looking to streamline their development processes.
Pricing
Entry-Level Pricing
Five9 Intelligent Cloud Contact Center Platform
No pricing availablePostman
Free Plan
Free
For individuals or a small team of 3 or less to start testing APIs.
- Up to 3 collaborators
- Access to API Client
- 3 Packages
Free Trial
Five9 Intelligent Cloud Contact Center Platform
No trial information availablePostman
Free Trial is available
Ratings
Meets Requirements
8.4
495
9.3
1,380
Ease of Use
8.4
505
9.1
1,399
Ease of Setup
8.0
361
9.3
650
Ease of Admin
8.0
305
8.9
185
Quality of Support
8.2
476
8.7
1,143
Has the product been a good partner in doing business?
8.6
304
9.0
157
Product Direction (% positive)
7.5
490
9.2
1,335
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.3
8
Not enough data
7.9
57
Not enough data
9.2
10
Not enough data
8.7
9
Not enough data
8.1
9
Not enough data
8.3
8
Not enough data
Dialing Options
8.9
144
|
Verified
Not enough data
8.9
138
|
Verified
Not enough data
6.4
7
Not enough data
Agent Tools
8.8
122
|
Verified
Not enough data
8.6
134
|
Verified
Not enough data
8.9
146
|
Verified
Not enough data
Automation
8.4
126
|
Verified
Not enough data
8.7
124
|
Verified
Not enough data
8.4
118
|
Verified
Not enough data
Agentic AI - Auto Dialer
5.6
9
Not enough data
5.9
9
Not enough data
AI Capabilities - Auto Dialer
4.2
6
Not enough data
3.9
6
Not enough data
3.9
6
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
8.5
51
Not enough data
8.4
50
Not enough data
8.4
52
Not enough data
Engagement
8.4
49
Not enough data
8.4
56
Not enough data
8.4
50
Not enough data
Performance
8.8
56
Not enough data
8.9
51
Not enough data
Generative AI
6.1
11
Not enough data
6.4
11
Not enough data
Channels
8.9
235
|
Verified
Not enough data
7.5
171
|
Verified
Not enough data
7.9
169
|
Verified
Not enough data
7.4
163
|
Verified
Not enough data
7.5
171
|
Verified
Not enough data
Generative AI
6.2
58
Not enough data
Functions
8.7
258
|
Verified
Not enough data
8.8
257
|
Verified
Not enough data
8.7
230
|
Verified
Not enough data
8.1
163
|
Verified
Not enough data
8.7
194
|
Verified
Not enough data
8.8
216
|
Verified
Not enough data
8.8
209
|
Verified
Not enough data
8.6
190
|
Verified
Not enough data
Agentic AI - Contact Center
6.2
33
Not enough data
7.3
37
Not enough data
Feature Not Available
Not enough data
6.7
34
Not enough data
Administrative
8.2
229
|
Verified
Not enough data
8.7
247
|
Verified
Not enough data
8.3
262
|
Verified
Not enough data
8.7
202
|
Verified
Not enough data
8.3
172
|
Verified
Not enough data
API Management
Not enough data
8.7
118
Not enough data
9.1
120
Not enough data
8.6
117
Not enough data
8.7
111
Security Testing
Not enough data
8.5
110
Not enough data
9.3
116
Not enough data
9.5
123
Security Management
Not enough data
8.6
107
Not enough data
8.2
106
Not enough data
7.7
106
Compliance
8.8
59
Not enough data
8.8
62
Not enough data
8.5
57
Not enough data
Management
8.6
56
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.5
60
Not enough data
Integration
8.8
61
Not enough data
8.5
60
Not enough data
8.5
57
Not enough data
Development
Not enough data
9.5
551
Not enough data
8.7
481
Not enough data
8.7
459
Not enough data
8.7
476
Collaboration
Not enough data
8.7
485
Not enough data
8.7
470
Not enough data
8.9
480
ServiceNow Apps
9.0
7
Not enough data
9.8
7
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
8.5
50
|
Verified
Not enough data
8.6
52
|
Verified
Not enough data
8.3
51
|
Verified
Not enough data
8.2
50
|
Verified
Not enough data
6.5
47
Not enough data
Administration
8.0
50
|
Verified
Not enough data
8.1
54
|
Verified
Not enough data
8.1
55
|
Verified
Not enough data
8.2
48
|
Verified
Not enough data
8.3
46
|
Verified
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
92
Not enough data
6.7
87
Not enough data
8.3
96
Not enough data
8.7
101
Not enough data
8.7
98
Not enough data
8.5
96
Not enough data
8.9
100
Not enough data
Generative AI
6.1
29
Not enough data
Workforce Management
8.9
93
Not enough data
8.9
93
Not enough data
Call Center Infrastructure (CCI)
6.4
12
Not enough data
8.6
12
Not enough data
7.1
12
Not enough data
6.3
12
Not enough data
Administrative
9.0
96
Not enough data
8.7
100
Not enough data
Functionality
Not enough data
9.3
24
Not enough data
8.9
22
Not enough data
8.6
23
Not enough data
9.4
23
Usability
Not enough data
8.9
22
Not enough data
9.0
27
Not enough data
9.3
27
Customer Support
8.1
31
Not enough data
8.2
31
Not enough data
7.8
31
Not enough data
Automation
7.7
30
Not enough data
8.4
30
Not enough data
8.1
29
Not enough data
Artificial Intelligence
Feature Not Available
Not enough data
7.8
29
Not enough data
7.5
29
Not enough data
Generative AI
5.2
14
Not enough data
6.6
15
Not enough data
5.4
14
Not enough data
Communication
8.7
56
Not enough data
8.9
57
Not enough data
8.1
50
Not enough data
8.4
52
Not enough data
8.1
43
Not enough data
Internal Use
7.9
57
Not enough data
8.0
46
Not enough data
7.7
45
Not enough data
8.4
48
Not enough data
7.9
49
Not enough data
8.4
50
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
5.3
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
AI Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk Management & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Lifecycle Management
Not enough data
Not enough data
Access Control and Security
Not enough data
Not enough data
Collaboration and Communication
Not enough data
Not enough data
Agentic AI - AI Governance Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
8.8
14
Not enough data
8.6
14
Not enough data
8.7
14
Functionality - AI Agent Builders
Not enough data
8.6
13
Not enough data
8.6
13
Not enough data
8.2
13
Not enough data
8.3
13
Data and Analytics - AI Agent Builders
Not enough data
8.5
13
Not enough data
8.6
13
Not enough data
8.9
12
Integration - AI Agent Builders
Not enough data
8.8
14
Not enough data
8.9
14
Not enough data
8.8
13
Not enough data
8.6
13
Development - API Platforms
Not enough data
9.6
373
Not enough data
8.7
270
Not enough data
8.8
236
Not enough data
8.8
252
Collaboration - API Platforms
Not enough data
8.9
277
Not enough data
8.7
246
Not enough data
8.6
236
API Management - API Platforms
Not enough data
8.9
252
Not enough data
8.4
239
Not enough data
8.5
237
Not enough data
8.9
254
Not enough data
8.2
231
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Software Testing
Not enough data
8.0
158
Not enough data
7.9
152
Not enough data
8.0
152
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
6.9
8
Not enough data
7.1
8
Not enough data
Calling
9.3
12
Not enough data
8.2
11
Not enough data
8.6
11
Not enough data
9.2
12
Not enough data
9.2
12
Not enough data
Contacts
8.3
12
Not enough data
8.8
10
Not enough data
8.6
12
Not enough data
Insights
8.3
12
Not enough data
8.8
11
Not enough data
9.0
12
Not enough data
8.2
12
Not enough data
8.3
10
Not enough data
7.6
9
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cloud Visibility
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Identity
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
API Construction
Not enough data
9.5
827
Not enough data
8.6
694
Not enough data
8.6
631
Not enough data
8.7
344
API Management
Not enough data
Feature Not Available
Not enough data
8.6
739
Not enough data
8.8
707
Not enough data
Feature Not Available
Not enough data
8.5
617
Data Integration
Not enough data
8.8
651
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Omnichannel Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Autonomy
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Five9 Intelligent Cloud Contact Center Platform and Postman share no categories
Unique Categories
Five9 Intelligent Cloud Contact Center Platform is categorized as Chatbots, AI Voice Assistants, Contact Center, AI Customer Support Agents, Auto Dialer, Contact Center Workforce, Conversational Support, Omnichannel Commerce, Speech Analytics, ServiceNow Store Apps, Help Desk, UCaaS Platforms, Call Compliance, Digital Customer Service Platforms, Customer Communications Management, Live Chat, Contact Center Knowledge Base, Social Customer Service, Proactive Notification, Salesforce AppExchange Apps, Call Center Infrastructure (CCI), AI Governance Tools, Contact Center Quality Assurance, AI Agents For Business Operations, Outbound Call Tracking, and Customer Service Automation
Postman is categorized as Service Virtualization, API Platforms, API Development, API Security, API Management, Software Testing, Build Automation, and AI Agent Builders
Reviews
Reviewers' Company Size
Five9 Intelligent Cloud Contact Center Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Postman
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
8.8%
Financial Services
7.9%
Insurance
7.0%
Information Technology and Services
6.3%
Telecommunications
5.3%
Other
64.7%
Computer Software
35.1%
Information Technology and Services
29.9%
Financial Services
3.4%
Banking
2.0%
Internet
1.8%
Other
27.9%
Alternatives
Discussions
What is Five9 used for?
1 Comment
BP
A broad spectrum of customer support solutions. Primarily call handling (IVR), cloud transport, call distribution across sites, work force management and IVA. Read more
What is Postman used for?
7 Comments
KK
Personnaly i used postman for connect multiple softwares through API.Read more
Is it possible to make such a service in the form of a Web App ?
3 Comments
SV
Not available as web app. However you can either download it as a setup for your Mac or PC or you can add it as a chrome extension and use it.Read more
