Compare Fin by Intercom and Zoho SalesIQ 
At a Glance
Market Segments
Small-Business (58.4% of reviews)
Small-Business (73.7% of reviews)
Entry-Level Pricing
$0.99 1 Outcome
$0.00 3 Operator Per Month
Fin by Intercom
Star Rating
(3,845)4.5 out of 5
Market Segments
Small-Business (58.4% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansZoho SalesIQ
Star Rating
(254)4.4 out of 5
Market Segments
Small-Business (73.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 3 Operator Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in providing a human-like interaction, with users appreciating its quick and comprehensive responses. Many find it refreshing compared to other AI chatbots that often deliver vague answers.
- Users say that Zoho SalesIQ is a responsive solution that supports live customer service reps effectively. The real-time visitor tracking feature allows reps to engage instantly, which enhances the overall customer experience.
- Reviewers mention that Fin by Intercom has a higher overall satisfaction score, reflecting its strong performance in live chat and chatbot functionalities. Users highlight that it genuinely fulfills its purpose rather than just simulating assistance.
- According to verified reviews, Zoho SalesIQ is noted for its ease of configuration, making it accessible for users who may not be tech-savvy. This simplicity is a significant advantage for small businesses looking to implement chat solutions quickly.
- G2 reviewers highlight that while Fin by Intercom has a more extensive feature set, including advanced AI capabilities, Zoho SalesIQ offers a solid chatbot experience that users find helpful for lead conversion and customer engagement.
- Users report that both products have their strengths, but Fin by Intercom's higher G2 score indicates a more favorable reception overall, particularly in areas like live chat quality and user satisfaction, which are crucial for daily operations.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Zoho SalesIQ
FREE
$0.00
3 Operator Per Month
- File sharing
- Track and engage with 10K visitors/month
- 100 chat sessions/month
Free Trial
Fin by Intercom
Free Trial is available
Zoho SalesIQ
Free Trial is available
Ratings
Meets Requirements
8.8
2,895
8.7
211
Ease of Use
8.9
2,926
8.7
211
Ease of Setup
8.4
1,523
8.6
154
Ease of Admin
8.6
1,351
8.7
152
Quality of Support
8.6
2,789
8.3
198
Has the product been a good partner in doing business?
8.8
1,346
8.9
146
Product Direction (% positive)
8.8
2,745
8.6
208
Features by Category
Ticket and Case Management
8.6
1104
|
Verified
Not enough data
8.8
1125
|
Verified
Not enough data
8.7
1101
|
Verified
Not enough data
8.6
1153
|
Verified
Not enough data
8.3
682
|
Verified
Not enough data
8.8
1139
|
Verified
Not enough data
8.8
1063
|
Verified
Not enough data
8.6
965
|
Verified
Not enough data
Generative AI
8.3
249
Not enough data
8.2
250
Not enough data
Agentic AI - Help Desk
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Not enough data
Communication Channels
8.8
894
|
Verified
Not enough data
8.8
1094
|
Verified
Not enough data
9.4
1270
|
Verified
Not enough data
8.3
812
Not enough data
7.6
524
Not enough data
Platform
8.1
723
|
Verified
Not enough data
8.2
1270
|
Verified
8.3
56
|
Verified
8.7
826
|
Verified
Not enough data
8.7
791
|
Verified
Not enough data
8.1
1019
|
Verified
Not enough data
8.2
1019
|
Verified
Not enough data
Messenger
8.8
383
|
Verified
8.2
11
|
Verified
8.1
363
|
Verified
8.3
11
|
Verified
9.3
478
|
Verified
8.9
15
|
Verified
8.5
327
|
Verified
8.9
14
|
Verified
Channels
8.0
293
|
Verified
8.7
10
|
Verified
9.0
438
|
Verified
9.3
12
|
Verified
7.9
207
|
Verified
Feature Not Available
7.3
121
Feature Not Available
8.1
229
|
Verified
8.3
9
|
Verified
Customers
8.8
428
|
Verified
8.9
15
|
Verified
8.6
432
|
Verified
8.6
15
|
Verified
8.2
436
|
Verified
8.3
15
8.3
387
|
Verified
8.8
15
|
Verified
8.2
379
|
Verified
8.9
15
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
230
Not enough data
8.3
219
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
231
Not enough data
8.7
223
Not enough data
8.6
216
Not enough data
Generative AI
Feature Not Available
Not enough data
8.3
86
Not enough data
Responses
9.1
84
Not enough data
9.0
87
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Not enough data
Generative AI
Feature Not Available
Not enough data
8.9
51
Not enough data
Responses
8.8
599
7.4
12
8.8
588
7.6
13
9.0
591
8.2
13
8.8
559
7.9
14
8.6
479
8.0
9
Platform
9.5
620
8.3
14
8.9
585
7.9
13
8.8
579
7.8
13
8.7
564
7.7
14
8.3
420
7.9
8
8.9
529
7.8
12
8.8
584
7.7
13
Generative AI
Feature Not Available
Not enough data
8.4
143
Not enough data
Conversational Platform
8.7
1059
Not enough data
8.7
839
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
902
Not enough data
8.5
520
Not enough data
8.9
816
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
156
Not enough data
Customer Support
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Not enough data
Automation
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
205
Not enough data
Generative AI
8.3
297
Not enough data
8.3
295
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1444
|
Verified
9.1
58
|
Verified
8.9
1453
|
Verified
8.7
56
|
Verified
8.7
1193
|
Verified
8.5
40
9.1
1359
|
Verified
8.8
44
|
Verified
8.2
595
Feature Not Available
Internal Use
8.2
1270
|
Verified
8.3
56
|
Verified
8.7
1095
|
Verified
Feature Not Available
8.2
1043
|
Verified
8.4
55
|
Verified
8.7
1251
|
Verified
8.3
43
8.9
1321
|
Verified
Feature Not Available
8.6
1289
|
Verified
8.7
50
|
Verified
Generative AI
8.2
95
Not enough data
Self-Service Experience
9.0
661
7.7
17
8.9
657
7.7
16
Feature Not Available
7.2
13
8.2
493
7.5
10
8.4
540
8.0
10
Self-Service Platform
8.7
534
7.5
10
8.8
543
7.7
10
8.4
485
8.0
9
8.6
526
7.5
8
Agentic AI - Customer Self-Service
7.4
47
Not enough data
7.9
47
Not enough data
7.4
47
Not enough data
7.9
50
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.6
48
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
88
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.4
17
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
Not enough data
7.7
8
Not enough data
7.5
6
Not enough data
7.2
6
Discovery
Not enough data
7.9
7
Not enough data
8.1
7
Not enough data
7.4
7
Management
Not enough data
7.5
6
Not enough data
7.0
5
Platform
Not enough data
7.3
5
Not enough data
7.9
7
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
8.0
10
|
Verified
Not enough data
8.1
9
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Feedback
Not enough data
8.5
9
|
Verified
Not enough data
7.9
7
|
Verified
Not enough data
7.2
6
Not enough data
7.9
7
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.9
194
Not enough data
7.9
202
Not enough data
7.8
167
Not enough data
8.5
195
Not enough data
8.0
161
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.5
158
Not enough data
7.9
160
Not enough data
7.9
174
Not enough data
8.5
197
Not enough data
Automation
8.4
197
Not enough data
8.0
163
Not enough data
7.2
156
Not enough data
Autonomy
7.6
162
Not enough data
7.7
163
Not enough data
7.2
162
Not enough data
7.7
166
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Zoho SalesIQ are categorized as Conversational Marketing, Chatbots, Live Chat, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Social Customer Service, Help Desk, and Conversational Interface Agents
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho SalesIQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.6%
Information Technology and Services
13.2%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Information Technology and Services
16.4%
Marketing and Advertising
8.2%
Computer Software
6.5%
Insurance
4.7%
Financial Services
4.3%
Other
59.9%
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
How do I change notification sound? Can I integrate with Google translate?
2 Comments
CH
You can use the lang feature. It is easier to use.Read more
Zoho SalesIQ has no discussions with answers
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