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Compare Fin by Intercom and Zoho SalesIQ 
Featured Products
At a Glance
Market Segments
Small-Business (58.6% of reviews)
Small-Business (73.7% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
$0.00 3 Operator Per Month
Fin by Intercom
Star Rating
(3,755)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansZoho SalesIQ
Star Rating
(253)4.4 out of 5
Market Segments
Small-Business (73.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 3 Operator Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Zoho SalesIQ. Users appreciate its multiple functionalities, noting that it effectively handles tasks from both web and mobile platforms.
- Users say that the implementation process for Fin by Intercom is straightforward, with many highlighting the intuitive onboarding wizard that simplifies setup. In contrast, while Zoho SalesIQ is also described as easy to configure, it lacks the same level of user praise for initial setup.
- Reviewers mention that Fin by Intercom's answer accuracy is a standout feature, with users reporting an impressive 80-90% accuracy in responses. This capability saves time and enhances user experience, whereas Zoho SalesIQ, while responsive, does not receive the same level of acclaim for its answer precision.
- According to verified reviews, Fin by Intercom offers a high degree of customization, allowing users to tailor settings like snippets and behaviors to fit various conversational contexts. This adaptability is less emphasized in user feedback for Zoho SalesIQ, which, while functional, does not match the customization depth of Fin.
- Users highlight that Zoho SalesIQ provides valuable real-time visitor tracking, enabling live customer service reps to engage with site visitors effectively. However, Fin by Intercom's advanced live chat features, including its high ratings for live chat performance, suggest a more robust solution for direct customer interaction.
- G2 reviewers note that while both products have their strengths, Fin by Intercom's overall quality and user satisfaction metrics are notably higher, making it a preferred choice for businesses seeking a comprehensive live chat and chatbot solution.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Zoho SalesIQ
FREE
$0.00
3 Operator Per Month
- File sharing
- Track and engage with 10K visitors/month
- 100 chat sessions/month
Free Trial
Fin by Intercom
Free Trial is available
Zoho SalesIQ
Free Trial is available
Ratings
Meets Requirements
8.8
2,848
8.7
211
Ease of Use
8.9
2,878
8.7
211
Ease of Setup
8.4
1,484
8.6
154
Ease of Admin
8.6
1,323
8.7
152
Quality of Support
8.6
2,744
8.3
198
Has the product been a good partner in doing business?
8.8
1,320
8.9
146
Product Direction (% positive)
8.8
2,699
8.6
208
Features by Category
Ticket and Case Management
8.6
1101
|
Verified
Not enough data
8.8
1120
|
Verified
Not enough data
8.7
1097
|
Verified
Not enough data
8.6
1148
|
Verified
Not enough data
8.3
681
|
Verified
Not enough data
8.8
1137
|
Verified
Not enough data
8.8
1061
|
Verified
Not enough data
8.6
962
|
Verified
Not enough data
Generative AI
8.3
247
Not enough data
8.2
248
Not enough data
Agentic AI - Help Desk
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Not enough data
Communication Channels
8.8
892
|
Verified
Not enough data
8.8
1091
|
Verified
Not enough data
9.4
1265
|
Verified
Not enough data
8.3
812
Not enough data
7.6
522
Not enough data
Platform
8.1
722
|
Verified
Not enough data
8.2
1269
|
Verified
8.3
56
|
Verified
8.7
826
|
Verified
Not enough data
8.7
791
|
Verified
Not enough data
8.1
1017
|
Verified
Not enough data
8.2
1019
|
Verified
Not enough data
Messenger
8.8
383
|
Verified
8.2
11
|
Verified
8.1
363
|
Verified
8.3
11
|
Verified
9.3
478
|
Verified
8.9
15
|
Verified
8.5
327
|
Verified
8.9
14
|
Verified
Channels
8.0
293
|
Verified
8.7
10
|
Verified
9.0
438
|
Verified
9.3
12
|
Verified
7.9
207
|
Verified
Feature Not Available
7.3
121
Feature Not Available
8.1
229
|
Verified
8.3
9
|
Verified
Customers
8.8
428
|
Verified
8.9
15
|
Verified
8.6
432
|
Verified
8.6
15
|
Verified
8.2
436
|
Verified
8.3
15
8.3
387
|
Verified
8.8
15
|
Verified
8.2
379
|
Verified
8.9
15
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
228
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
7.4
12
8.8
586
7.6
13
9.0
588
8.2
13
8.8
557
7.9
14
8.6
478
8.0
9
Platform
9.5
613
8.3
14
8.9
583
7.9
13
8.8
579
7.8
13
8.7
562
7.7
14
8.2
419
7.9
8
8.9
528
7.8
12
8.8
583
7.7
13
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1058
Not enough data
8.7
837
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
812
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Customer Support
8.6
200
Not enough data
7.4
185
Not enough data
9.0
212
Not enough data
Automation
8.4
210
Not enough data
8.3
208
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
201
Not enough data
Generative AI
8.3
296
Not enough data
8.3
294
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1442
|
Verified
9.1
58
|
Verified
8.9
1450
|
Verified
8.7
56
|
Verified
8.7
1192
|
Verified
8.5
40
9.1
1357
|
Verified
8.8
44
|
Verified
8.2
595
Feature Not Available
Internal Use
8.2
1269
|
Verified
8.3
56
|
Verified
8.7
1095
|
Verified
Feature Not Available
8.2
1043
|
Verified
8.4
55
|
Verified
8.7
1249
|
Verified
8.3
43
8.9
1320
|
Verified
Feature Not Available
8.6
1288
|
Verified
8.7
50
|
Verified
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
655
7.7
17
8.9
652
7.7
16
Feature Not Available
7.2
13
8.2
491
7.5
10
8.4
536
8.0
10
Self-Service Platform
8.7
532
7.5
10
8.8
538
7.7
10
8.4
479
8.0
9
8.6
523
7.5
8
Agentic AI - Customer Self-Service
7.4
47
Not enough data
7.8
46
Not enough data
7.4
47
Not enough data
7.9
49
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.5
47
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
Not enough data
7.7
8
Not enough data
7.5
6
Not enough data
7.2
6
Discovery
Not enough data
7.9
7
Not enough data
8.1
7
Not enough data
7.4
7
Management
Not enough data
7.5
6
Not enough data
7.0
5
Platform
Not enough data
7.3
5
Not enough data
7.9
7
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
8.0
10
|
Verified
Not enough data
8.1
9
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Feedback
Not enough data
8.5
9
|
Verified
Not enough data
7.9
7
|
Verified
Not enough data
7.2
6
Not enough data
7.9
7
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.8
180
Not enough data
8.0
181
Not enough data
7.7
165
Not enough data
8.5
177
Not enough data
8.0
160
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.5
158
Not enough data
7.9
159
Not enough data
7.9
165
Not enough data
8.4
168
Not enough data
Automation
8.2
173
Not enough data
7.9
161
Not enough data
7.2
155
Not enough data
Autonomy
7.6
162
Not enough data
7.7
162
Not enough data
7.2
159
Not enough data
7.7
163
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Zoho SalesIQ are categorized as Conversational Marketing, Chatbots, Live Chat, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Social Customer Service, and Help Desk
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho SalesIQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.6%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Information Technology and Services
16.4%
Marketing and Advertising
8.2%
Computer Software
6.5%
Insurance
4.7%
Telecommunications
4.3%
Other
59.9%
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Zoho SalesIQ has no discussions with answers
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