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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (79.6% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
€0.00
Fin by Intercom
Star Rating
(3,672)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansLime Connect (formerly Userlike)
Star Rating
(453)4.4 out of 5
Market Segments
Small-Business (79.6% of reviews)
Entry-Level Pricing
€0.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its Live Chat feature, scoring 9.3, which reviewers mention provides a seamless experience for real-time customer interactions. In contrast, Userlike's Live Chat feature scores 8.5, with some users noting it lacks the same level of responsiveness.
- Reviewers mention that Intercom's Ticket Creation User Experience is rated at 8.7, highlighting its intuitive interface. Users on G2 have pointed out that Userlike, while functional, has a lower score of 8.4, indicating it may not be as user-friendly for ticket management.
- G2 users say that Intercom's Automation capabilities, particularly in Customer Interaction Automation (9.4), are superior, allowing for efficient handling of customer queries. Userlike, however, has received mixed feedback with a score of 8.1, suggesting room for improvement in this area.
- Users report that Intercom's Personalization features, scoring 9.3, allow for tailored customer experiences, which many reviewers find beneficial. In contrast, Userlike's personalization features score 8.2, with some users mentioning they feel less customizable.
- Reviewers mention that Intercom's Knowledge Base is highly rated at 9.2, providing comprehensive support resources. Users on G2 have noted that Userlike's Knowledge Base, scoring 8.3, lacks some depth and variety in content.
- Users say that Intercom's Integration capabilities are robust, scoring 9.4, which reviewers appreciate for connecting with various tools seamlessly. Userlike, with a score of 8.3, has been noted by some users as having fewer integration options, which can limit functionality.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Lime Connect (formerly Userlike)
Free
€0.00
Simple chat setup for your website.
- 1 Widget
- 1 Seat
- All the core features:
Free Trial
Fin by Intercom
Free Trial is available
Lime Connect (formerly Userlike)
Free Trial is available
Ratings
Meets Requirements
8.8
2,809
8.5
347
Ease of Use
8.9
2,839
8.7
348
Ease of Setup
8.4
1,451
8.8
261
Ease of Admin
8.6
1,302
8.5
266
Quality of Support
8.6
2,705
8.6
285
Has the product been a good partner in doing business?
8.8
1,299
8.6
235
Product Direction (% positive)
8.8
2,660
8.9
328
Features by Category
Ticket and Case Management
8.6
1098
|
Verified
Not enough data
8.8
1116
|
Verified
Not enough data
8.7
1093
|
Verified
Not enough data
8.6
1141
|
Verified
Not enough data
8.3
678
|
Verified
Not enough data
8.8
1134
|
Verified
Not enough data
8.8
1058
|
Verified
Not enough data
8.6
959
|
Verified
Not enough data
Generative AI
8.3
245
Not enough data
8.2
246
Not enough data
Agentic AI - Help Desk
7.8
58
Not enough data
8.3
59
Not enough data
7.9
59
Not enough data
Communication Channels
8.8
889
|
Verified
Not enough data
8.8
1088
|
Verified
Not enough data
9.4
1262
|
Verified
Not enough data
8.3
810
Not enough data
7.6
520
Not enough data
Platform
8.1
718
|
Verified
Not enough data
8.2
1265
|
Verified
8.2
112
|
Verified
8.7
821
|
Verified
Not enough data
8.6
786
|
Verified
Not enough data
8.1
1013
|
Verified
Not enough data
8.2
1015
|
Verified
Not enough data
Messenger
8.8
383
|
Verified
Feature Not Available
8.1
363
|
Verified
7.2
9
9.3
478
|
Verified
8.5
17
|
Verified
8.5
327
|
Verified
8.2
15
Channels
8.0
293
|
Verified
8.1
6
9.0
438
|
Verified
8.3
17
|
Verified
7.9
207
|
Verified
7.5
6
7.3
121
Feature Not Available
8.1
229
|
Verified
6.7
7
Customers
8.8
428
|
Verified
Feature Not Available
8.6
432
|
Verified
7.4
13
|
Verified
8.2
436
|
Verified
7.6
12
|
Verified
8.3
387
|
Verified
8.1
13
|
Verified
8.2
379
|
Verified
Feature Not Available
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
83
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
8.2
17
8.8
586
8.1
16
9.0
586
8.3
16
8.8
556
8.2
16
8.6
478
Feature Not Available
Platform
9.5
611
8.8
18
8.9
581
8.3
17
8.8
577
8.2
16
8.7
561
8.2
16
8.2
419
Feature Not Available
8.9
528
8.0
16
8.8
582
7.9
18
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1056
Feature Not Available
8.7
836
7.8
25
8.8
856
Feature Not Available
9.0
777
8.0
17
Support Automation
8.7
858
7.9
28
8.7
900
Feature Not Available
8.5
517
8.0
26
8.8
807
7.8
15
Generative AI
Feature Not Available
7.7
5
8.4
154
7.3
5
Customer Support
8.6
197
Not enough data
7.4
183
Not enough data
9.0
203
Not enough data
Automation
8.4
202
Not enough data
8.3
204
Not enough data
8.5
195
Not enough data
Artificial Intelligence
8.5
196
Not enough data
8.6
191
Not enough data
8.5
197
Not enough data
Generative AI
8.3
294
Not enough data
8.3
292
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1439
|
Verified
8.6
120
|
Verified
8.9
1447
|
Verified
8.2
124
|
Verified
8.7
1189
|
Verified
8.2
57
9.1
1354
|
Verified
Feature Not Available
8.2
593
8.5
35
|
Verified
Internal Use
8.2
1265
|
Verified
8.2
112
|
Verified
8.8
1092
|
Verified
8.3
94
|
Verified
8.2
1041
|
Verified
8.1
84
|
Verified
8.7
1245
|
Verified
8.3
89
|
Verified
8.9
1317
|
Verified
8.2
88
|
Verified
8.6
1285
|
Verified
8.2
92
|
Verified
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
651
Not enough data
8.9
650
Not enough data
Feature Not Available
Not enough data
8.2
489
Not enough data
8.4
534
Not enough data
Self-Service Platform
8.7
529
Not enough data
8.7
533
Not enough data
8.4
472
Not enough data
8.6
518
Not enough data
Agentic AI - Customer Self-Service
7.3
45
Not enough data
7.7
44
Not enough data
7.3
45
Not enough data
7.8
46
Not enough data
8.0
49
Not enough data
7.4
46
Not enough data
7.4
45
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
88
Feature Not Available
9.0(won by default)
85
Feature Not Available
9.6(won by 1.5)
88
8.1
13
Channels
9.4(won by default)
88
Feature Not Available
8.7(won by 1.4)
87
7.3
14
9.5(won by 0.9)
90
8.6
27
8.3
80
8.6(won by 0.3)
7
8.8(won by 0.5)
82
8.3
20
Insight
9.1(won by 1.2)
85
7.9
14
9.1(won by 1.4)
86
7.7
16
8.8(won by default)
82
Feature Not Available
9.3(won by default)
82
Feature Not Available
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
162
Not enough data
7.9
161
Not enough data
7.7
162
Not enough data
8.5
160
Not enough data
8.0
156
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
155
Not enough data
7.9
156
Not enough data
7.9
156
Not enough data
8.3
153
Not enough data
Automation
8.1
156
Not enough data
7.9
155
Not enough data
7.2
152
Not enough data
Autonomy
7.5
158
Not enough data
7.7
158
Not enough data
7.2
154
Not enough data
7.6
156
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Lime Connect (formerly Userlike) are categorized as Conversational Support, Conversational Marketing, Chatbots, Social Customer Service, and Live Chat
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Lime Connect (formerly Userlike)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
5.0%
Marketing and Advertising
4.6%
Other
43.4%
Computer Software
7.7%
Marketing and Advertising
7.5%
Information Technology and Services
7.5%
Internet
6.6%
Leisure, Travel & Tourism
3.4%
Other
67.3%
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Hoow can i use the link in my buttons? I need to shift it elsewhere on my website..
1 Comment
PV
Hi Sezare,
Thanks for reaching out!
To move the chat button, you can use the position and offset function in the widget editor. You can enter the...Read more
Can the response time be improved between the request and the receipt of the notification?
1 Comment
PV
Hello Samuel,
The time between receiving the request and receiving the notification is influenced by various factors, such as the Internet connection and...Read more
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