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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (72.2% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
€349.00 10 User Per Month
Fin by Intercom
Star Rating
(3,689)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansTrengo
Star Rating
(243)4.3 out of 5
Market Segments
Small-Business (72.2% of reviews)
Pros & Cons
Entry-Level Pricing
€349.00 10 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its Live Chat feature, scoring a remarkable 9.3, while Trengo's live chat functionality received a lower score of 8.1. Reviewers mention that Intercom's chat interface is more intuitive and responsive, enhancing customer engagement.
- Reviewers mention that Intercom's Ticket Creation User Experience is rated at 8.7, compared to Trengo's 8.3. Users on G2 appreciate the streamlined process in Intercom, which allows for quicker ticket generation and better organization of customer inquiries.
- G2 users highlight that Intercom's Response Automation feature, rated at 8.5, is superior to Trengo's 7.9. Reviewers say that Intercom's automation capabilities allow for more personalized customer interactions, which can significantly improve response times.
- Users report that Trengo shines in Quality of Support, with a score of 8.8, slightly higher than Intercom's 8.7. Reviewers mention that Trengo's support team is more accessible and responsive, making it easier for users to resolve issues quickly.
- Reviewers mention that Intercom's Multi-Channel Coverage is rated at 8.8, while Trengo's is slightly lower at 8.5. Users on G2 appreciate Intercom's ability to integrate various communication channels seamlessly, enhancing the overall customer experience.
- Users say that Intercom's Customization Interface is rated at 8.5, which is more favorable than Trengo's 7.6. Reviewers report that Intercom offers more flexibility in tailoring the software to meet specific business needs, making it a preferred choice for many users.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Trengo
Boost
€349.00
10 User Per Month
Unify your inbox and automate the basics.
- Basic integrations
- White labelling
- Reporting
Free Trial
Fin by Intercom
Free Trial is available
Trengo
Free Trial is available
Ratings
Meets Requirements
8.8
2,818
8.2
211
Ease of Use
8.9
2,848
8.6
215
Ease of Setup
8.4
1,457
8.2
157
Ease of Admin
8.6
1,305
8.3
140
Quality of Support
8.6
2,714
8.8
215
Has the product been a good partner in doing business?
8.8
1,302
8.8
141
Product Direction (% positive)
8.8
2,669
9.0
216
Features by Category
Ticket and Case Management
8.6
1100
|
Verified
8.3
30
8.8
1118
|
Verified
8.2
30
8.7
1095
|
Verified
8.2
29
8.6
1143
|
Verified
7.9
30
8.3
680
|
Verified
6.7
25
8.8
1136
|
Verified
7.7
26
8.8
1060
|
Verified
8.2
30
8.6
961
|
Verified
8.1
29
Generative AI
8.3
247
7.2
15
8.2
248
7.1
15
Agentic AI - Help Desk
7.8
60
Not enough data
8.2
61
Not enough data
7.9
61
Not enough data
Communication Channels
8.8
891
|
Verified
Feature Not Available
8.8
1090
|
Verified
8.1
31
9.4
1264
|
Verified
7.6
31
8.3
812
7.9
30
7.6
522
6.8
25
Platform
8.1
720
|
Verified
6.7
32
8.2
1267
|
Verified
7.6
72
|
Verified
8.7
823
|
Verified
8.0
33
8.6
788
|
Verified
7.8
30
8.1
1015
|
Verified
7.3
33
8.2
1017
|
Verified
7.7
32
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.7
226
8.5
83
8.3
218
7.5
70
Feature Not Available
6.8
70
Design
Feature Not Available
7.6
72
Feature Not Available
6.9
67
8.7
230
7.7
78
8.7
222
7.7
76
8.6
215
7.6
70
Generative AI
Feature Not Available
6.0
55
8.2
84
6.0
53
Inbox Tools
Not enough data
8.7
23
Not enough data
7.7
20
Not enough data
7.3
19
Not enough data
7.5
22
Coordination Tools
Not enough data
7.5
14
Not enough data
7.5
20
Not enough data
7.6
16
Software Options
Not enough data
7.6
17
Not enough data
7.0
18
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Not enough data
Platform
9.5
611
Not enough data
8.9
581
Not enough data
8.8
578
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1058
7.8
43
8.7
837
7.9
39
8.7
858
7.1
36
9.0
779
7.6
37
Support Automation
8.6
859
7.3
36
8.7
901
7.2
35
8.5
518
7.0
33
8.8
809
7.1
38
Generative AI
Feature Not Available
Feature Not Available
8.4
154
Feature Not Available
Sorting & Filtering
Not enough data
6.9
7
Not enough data
7.6
7
Not enough data
6.2
7
Not enough data
7.1
7
Integrations
Not enough data
6.9
6
Not enough data
4.8
7
Not enough data
4.5
7
Time Management
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
5.2
7
Generative AI
Not enough data
4.8
7
Not enough data
4.5
7
Not enough data
5.2
7
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.6
200
7.5
12
7.4
185
5.7
12
9.0
206
6.8
12
Automation
8.4
205
6.7
12
8.3
206
7.4
12
8.5
197
6.7
12
Artificial Intelligence
8.5
198
6.8
12
8.6
193
7.5
12
8.5
199
6.8
12
Generative AI
8.3
296
6.5
27
8.3
294
6.3
26
Feature Not Available
6.0
27
Communication
9.2
1441
|
Verified
8.2
49
|
Verified
8.9
1449
|
Verified
8.0
57
|
Verified
8.7
1191
|
Verified
7.5
40
9.1
1356
|
Verified
7.9
42
|
Verified
8.2
595
7.4
35
Internal Use
8.2
1267
|
Verified
7.6
72
|
Verified
8.7
1094
|
Verified
7.7
50
|
Verified
8.2
1043
|
Verified
7.5
40
8.7
1247
|
Verified
7.4
45
|
Verified
8.9
1319
|
Verified
8.8
56
|
Verified
8.6
1287
|
Verified
7.7
55
|
Verified
Generative AI
8.2
94
Feature Not Available
Self-Service Experience
8.9
652
7.5
31
8.9
651
7.3
30
Feature Not Available
Feature Not Available
8.2
490
7.7
27
8.4
535
7.8
27
Self-Service Platform
8.7
530
7.9
30
8.7
534
8.1
32
8.4
474
7.0
26
8.6
519
7.6
30
Agentic AI - Customer Self-Service
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Not enough data
Generative AI
Feature Not Available
6.1(won by default)
22
Feature Not Available
6.2(won by default)
22
Process
9.3(won by 0.8)
89
8.5
36
9.0(won by 0.4)
86
8.6
35
9.6(won by 1.9)
89
7.7
28
Channels
9.4(won by 0.8)
89
8.6
42
8.8(won by 0.3)
88
8.5
40
9.5(won by 1.3)
91
8.2
38
8.3(won by 2.6)
81
5.7
33
8.8(won by 0.8)
83
8.0
35
Insight
9.1(won by 1.9)
86
7.2
27
9.2(won by 1.7)
87
7.5
34
8.8(won by 1.6)
83
7.2
29
9.3(won by 1.6)
83
7.7
32
Generative AI
Feature Not Available
6.4
11
7.2
16
6.4
11
WhatsApp Messaging - WhatsApp Marketing
Not enough data
7.3
5
Not enough data
6.0
5
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
6.7
5
Not enough data
8.3
5
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
5.3
5
Not enough data
6.0
5
Not enough data
3.7
5
Not enough data
4.0
5
Customer Query Resolution - AI Customer Support Agents
7.6
168
Not enough data
7.9
166
Not enough data
7.7
164
Not enough data
8.5
163
Not enough data
8.0
159
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
157
Not enough data
7.9
158
Not enough data
7.9
159
Not enough data
8.3
159
Not enough data
Automation
8.1
160
Not enough data
7.9
158
Not enough data
7.2
154
Not enough data
Autonomy
7.5
161
Not enough data
7.7
161
Not enough data
7.2
157
Not enough data
7.6
160
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Trengo are categorized as Customer Service Automation, Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, AI Agents For Business Operations, Digital Adoption Platform, Conversational Marketing, and Chatbots
Trengo is categorized as Email Management, Email Client, Conversation Intelligence, Customer Journey Analytics, and WhatsApp Marketing
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trengo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Leisure, Travel & Tourism
7.5%
Apparel & Fashion
5.4%
Retail
5.0%
Consumer Services
5.0%
Marketing and Advertising
4.1%
Other
73.0%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Trengo has no discussions with answers
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