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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (71.7% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Free 3 Video Minutes Per Month
Fin by Intercom
Star Rating
(3,689)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSynthesia
Star Rating
(2,442)4.7 out of 5
Market Segments
Small-Business (71.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free 3 Video Minutes Per Month
Free Trial is available
Browse all 4 pricing plansFin by Intercom vs Synthesia
When assessing the two solutions, reviewers found Synthesia easier to use, set up, and administer. Reviewers also preferred doing business with Synthesia overall.
- Reviewers felt that Fin by Intercom meets the needs of their business better than Synthesia.
- When comparing quality of ongoing product support, reviewers felt that Synthesia is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Synthesia over Fin by Intercom.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Synthesia
Free
Free
3 Video Minutes Per Month
Explore our video communications platform for free
- 1 editor
- 9 AI avatars
- 140+ languages and voices
Free Trial
Fin by Intercom
Free Trial is available
Synthesia
Free Trial is available
Ratings
Meets Requirements
8.8
2,819
8.7
2,110
Ease of Use
8.9
2,849
9.1
2,154
Ease of Setup
8.4
1,458
9.2
1,518
Ease of Admin
8.6
1,305
9.1
792
Quality of Support
8.6
2,715
8.9
1,741
Has the product been a good partner in doing business?
8.8
1,302
9.0
743
Product Direction (% positive)
8.8
2,670
9.6
2,100
Features by Category
Ticket and Case Management
8.6
1100
|
Verified
Not enough data
8.8
1118
|
Verified
Not enough data
8.7
1095
|
Verified
Not enough data
8.6
1143
|
Verified
Not enough data
8.3
680
|
Verified
Not enough data
8.8
1136
|
Verified
Not enough data
8.8
1060
|
Verified
Not enough data
8.6
961
|
Verified
Not enough data
Generative AI
8.3
247
Not enough data
8.2
248
Not enough data
Agentic AI - Help Desk
7.8
60
Not enough data
8.2
61
Not enough data
7.9
61
Not enough data
Communication Channels
8.8
891
|
Verified
Not enough data
8.8
1090
|
Verified
Not enough data
9.4
1264
|
Verified
Not enough data
8.3
812
Not enough data
7.6
522
Not enough data
Platform
8.1
720
|
Verified
Not enough data
8.2
1267
|
Verified
Not enough data
8.7
823
|
Verified
Not enough data
8.6
788
|
Verified
Not enough data
8.1
1015
|
Verified
Not enough data
8.2
1017
|
Verified
Not enough data
Content Creation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Platform Basics
Not enough data
8.4
922
Not enough data
8.5
895
Not enough data
9.1
934
Platform Content
Not enough data
7.5
742
Not enough data
8.2
905
Not enough data
8.3
864
Not enough data
8.3
785
Platform Additional Functionality
Not enough data
7.6
717
Not enough data
7.3
727
Not enough data
8.4
768
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Training & eLearning
Not enough data
9.1
35
Not enough data
7.4
32
Agentic AI - Course Authoring
Not enough data
7.5
23
Not enough data
7.7
24
Customization
Not enough data
8.9
96
Not enough data
7.9
84
Not enough data
7.5
72
Not enough data
8.0
84
Organization
Not enough data
7.8
83
Not enough data
8.1
82
Not enough data
7.6
79
Not enough data
7.5
73
Not enough data
7.2
75
Not enough data
7.8
74
Agentic AI - Video CMS
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
7.8
543
Not enough data
7.5
546
Not enough data
Not enough data
Not enough data
Not enough data
Speech Output
Not enough data
8.4
665
Not enough data
8.0
652
Not enough data
7.9
665
Not enough data
7.8
683
Not enough data
8.0
678
Not enough data
7.2
678
Not enough data
7.9
684
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audio Format
Not enough data
8.1
690
Not enough data
7.7
615
Not enough data
7.7
595
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Not enough data
Platform
9.5
611
Not enough data
8.9
581
Not enough data
8.8
578
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Video Creation
Not enough data
8.0
66
Not enough data
8.0
68
Not enough data
7.8
65
Not enough data
6.7
62
Not enough data
6.9
64
Software Delivery
Not enough data
6.1
62
Not enough data
7.0
61
Not enough data
6.8
59
Analytics
Not enough data
6.6
61
Not enough data
6.4
58
Not enough data
6.6
58
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Video Email
Not enough data
6.9
6
Conversational Platform
8.7
1058
Not enough data
8.7
837
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
809
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Platform Features
Not enough data
7.8
302
Not enough data
7.3
297
Not enough data
7.6
291
Not enough data
7.3
285
Not enough data
7.6
290
Not enough data
7.1
275
Organization
Not enough data
7.6
281
Not enough data
7.7
280
Not enough data
8.1
276
Customization
Not enough data
7.3
279
Not enough data
7.1
279
Not enough data
7.8
280
Analytics
Not enough data
7.0
272
Not enough data
7.1
260
Not enough data
7.1
266
Editing
Not enough data
7.6
384
Not enough data
8.3
425
Not enough data
8.0
430
Not enough data
7.5
399
Not enough data
7.9
368
Not enough data
7.8
408
Not enough data
8.6
439
Platform
Not enough data
8.6
407
Not enough data
8.4
425
Not enough data
8.0
359
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Video Editing
Not enough data
7.1
95
Not enough data
6.9
95
Not enough data
6.9
96
Not enough data
6.8
96
Audio
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Video
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Image
Not enough data
Not enough data
Not enough data
Not enough data
Text
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.6
200
Not enough data
7.4
185
Not enough data
9.0
206
Not enough data
Automation
8.4
205
Not enough data
8.3
206
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
198
Not enough data
8.6
193
Not enough data
8.5
199
Not enough data
Planning
Not enough data
6.6
694
Publishing
Not enough data
7.8
705
Social Media
Not enough data
7.3
689
Planning
Not enough data
6.4
731
Generative AI
Not enough data
7.9
719
Not enough data
7.8
702
Not enough data
7.4
697
Not enough data
Feature Not Available
Not enough data
7.9
700
Agentic AI - Content Creation
Not enough data
6.7
65
Not enough data
6.4
66
Not enough data
6.1
68
Not enough data
6.5
70
Not enough data
6.6
70
Not enough data
6.4
69
Not enough data
6.7
68
Generative AI
8.3
296
Not enough data
8.3
294
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1441
|
Verified
Not enough data
8.9
1449
|
Verified
Not enough data
8.7
1191
|
Verified
Not enough data
9.1
1356
|
Verified
Not enough data
8.2
595
Not enough data
Internal Use
8.2
1267
|
Verified
Not enough data
8.7
1094
|
Verified
Not enough data
8.2
1043
|
Verified
Not enough data
8.7
1247
|
Verified
Not enough data
8.9
1319
|
Verified
Not enough data
8.6
1287
|
Verified
Not enough data
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
652
Not enough data
8.9
651
Not enough data
Feature Not Available
Not enough data
8.2
490
Not enough data
8.4
535
Not enough data
Self-Service Platform
8.7
530
Not enough data
8.7
534
Not enough data
8.4
474
Not enough data
8.6
519
Not enough data
Agentic AI - Customer Self-Service
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Video Creation - AI Video Generation
Not enough data
8.5
777
Not enough data
8.4
763
Not enough data
7.6
747
Not enough data
8.4
751
Not enough data
7.8
732
Not enough data
8.3
784
Generative AI - AI Video Generation
Not enough data
7.9
729
Editing - AI Video Generation
Not enough data
8.1
767
Not enough data
8.5
772
Storage & Management - AI Video Generation
Not enough data
8.3
756
Not enough data
8.0
737
Not enough data
7.3
712
Not enough data
7.9
719
Video creation - Video Content Creation
Not enough data
7.7
403
Not enough data
8.0
416
Not enough data
8.0
421
Not enough data
8.3
423
Not enough data
8.3
423
Not enough data
8.1
405
Not enough data
8.4
408
Not enough data
8.0
416
Not enough data
7.7
404
Distribution - Video Content Creation
Not enough data
7.3
380
Not enough data
7.7
385
Not enough data
8.5
402
Analytics - Video Content Creation
Not enough data
7.0
381
Not enough data
7.0
378
Training & Support - Video Content Creation
Not enough data
7.3
395
Not enough data
8.1
402
Integrations - Video Content Creation
Not enough data
7.9
387
Not enough data
7.6
383
Not enough data
7.0
365
Other - Video Content Creation
Not enough data
7.5
384
Not enough data
7.4
383
Agentic AI - Video Content Creation
Not enough data
6.8
88
Not enough data
6.3
88
Voice cloning - Voice Dubbing
Not enough data
7.1
21
Not enough data
7.7
20
Not enough data
7.4
20
Agentic AI - Video Translation
Not enough data
7.4
20
Not enough data
7.4
21
Real-time preview - Voice Dubbing
Not enough data
7.1
21
Security and Privacy - Voice Dubbing
Not enough data
8.1
20
Not enough data
8.0
20
Output - Voice Dubbing
Not enough data
7.5
21
Not enough data
8.0
20
Not enough data
8.3
21
Text to Video Generation
Not enough data
8.2
98
Emotion and Gesture control
Not enough data
7.4
98
Real-time rendering
Not enough data
8.0
96
Live streaming
Not enough data
6.7
93
Script-based automation
Not enough data
8.1
95
Video Creation
Not enough data
8.3
97
Not enough data
8.0
98
Not enough data
7.5
93
Not enough data
8.1
92
Not enough data
8.1
92
Not enough data
8.4
93
Generative AI
Not enough data
8.0
93
Editing
Not enough data
8.0
93
Not enough data
8.2
93
Storage & Management
Not enough data
7.4
88
Not enough data
7.8
87
Not enough data
7.8
89
Not enough data
8.2
86
Customer Query Resolution - AI Customer Support Agents
7.6
168
Not enough data
7.9
166
Not enough data
7.7
164
Not enough data
8.5
163
Not enough data
8.0
159
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
157
Not enough data
7.9
158
Not enough data
7.9
159
Not enough data
8.3
160
Not enough data
Automation
8.1
161
Not enough data
7.9
158
Not enough data
7.2
154
Not enough data
Autonomy
7.5
161
Not enough data
7.7
161
Not enough data
7.2
157
Not enough data
7.6
160
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Synthesia share no categories
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Synthesia is categorized as Video Translation, Video Content Creation, AI Video Generators, Video Communications, Video Email, Text to Speech, Content Creation, Video CMS, Video Editing, Presentation, Course Authoring, and AI Avatar Generators
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Synthesia
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Computer Software
8.7%
E-Learning
7.2%
Information Technology and Services
6.8%
Marketing and Advertising
6.3%
Consulting
5.6%
Other
65.4%
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Is there a way to see the result of the video before generating it?
3 Comments
SV
Not for now.Read more
Is there a way to have the avatars laugh?
2 Comments
DC
Hey Dwight!
This sounds like a really interesting use case, and I can definitely understand the need for a way to bring more emotion into the...Read more
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