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Compare Fin by Intercom and Sonar 
Featured Products
At a Glance
Market Segments
Small-Business (58.6% of reviews)
Enterprise (64.0% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Contact Us Per Month
Fin by Intercom
Star Rating
(3,759)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSonar
Star Rating
(111)4.2 out of 5
Market Segments
Enterprise (64.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in providing a highly customizable chat experience, with users appreciating features like snippets and adaptable conversation behaviors. This flexibility allows for a more personalized interaction, making users feel understood and supported.
- Users say that Sonar is very user-friendly, with many highlighting its ease of use. This simplicity is particularly beneficial for teams looking for a straightforward solution without a steep learning curve, making it accessible for users of all technical backgrounds.
- According to verified reviews, Fin by Intercom stands out for its answer accuracy, with users noting that it provides reliable information 80-90% of the time. This high level of accuracy significantly reduces the time spent searching for answers, enhancing overall efficiency.
- Reviewers mention that while Sonar is easy to use, it lacks the extensive functionalities that Fin by Intercom offers. Users of Fin appreciate the multiple features available for handling customer interactions across both web and mobile platforms, which can lead to a more comprehensive customer support experience.
- G2 reviewers highlight that Fin by Intercom has a quicker implementation process, with users noting that the initial setup is straightforward and intuitive. This is a crucial factor for businesses looking to get up and running without delays, especially in fast-paced environments.
- Users report that while Sonar has a strong support system, Fin by Intercom also receives positive feedback for its quality of support. However, the sheer volume of recent reviews for Fin suggests a more active user community, which can be beneficial for new users seeking advice and shared experiences.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Sonar
Marchex Sonar Core
Contact Us
Per Month
Our standard package for sales, marketers, operations and support.
- Mass message campaigns
- CRM integrations
- Canned responses
Free Trial
Fin by Intercom
Free Trial is available
Sonar
No trial information availableRatings
Meets Requirements
8.8
2,848
8.7
101
Ease of Use
8.9
2,878
8.9
101
Ease of Setup
8.4
1,484
9.1
35
Ease of Admin
8.6
1,323
9.2
35
Quality of Support
8.6
2,744
8.8
87
Has the product been a good partner in doing business?
8.8
1,320
9.2
38
Product Direction (% positive)
8.8
2,699
8.6
100
Features by Category
Ticket and Case Management
8.6
1101
|
Verified
Not enough data
8.8
1120
|
Verified
Not enough data
8.7
1097
|
Verified
Not enough data
8.6
1148
|
Verified
Not enough data
8.3
681
|
Verified
Not enough data
8.8
1137
|
Verified
Not enough data
8.8
1061
|
Verified
Not enough data
8.6
962
|
Verified
Not enough data
Generative AI
8.3
247
Not enough data
8.2
248
Not enough data
Agentic AI - Help Desk
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Not enough data
Communication Channels
8.8
892
|
Verified
Not enough data
8.8
1091
|
Verified
Not enough data
9.4
1265
|
Verified
Not enough data
8.3
812
Not enough data
7.6
522
Not enough data
Platform
8.1
722
|
Verified
Not enough data
8.2
1269
|
Verified
Not enough data
8.7
826
|
Verified
Not enough data
8.7
791
|
Verified
Not enough data
8.1
1017
|
Verified
Not enough data
8.2
1019
|
Verified
Not enough data
Messenger
8.8
383
|
Verified
8.3
26
|
Verified
8.1
363
|
Verified
8.3
22
|
Verified
9.3
478
|
Verified
8.6
25
|
Verified
8.5
327
|
Verified
8.1
26
|
Verified
Channels
8.0
293
|
Verified
8.0
21
|
Verified
9.0
438
|
Verified
8.0
24
|
Verified
7.9
207
|
Verified
9.0
32
|
Verified
7.3
121
Not enough data
8.1
229
|
Verified
8.3
19
|
Verified
Customers
8.8
428
|
Verified
8.8
25
|
Verified
8.6
432
|
Verified
8.1
25
|
Verified
8.2
436
|
Verified
8.1
23
|
Verified
8.3
387
|
Verified
8.2
21
|
Verified
8.2
379
|
Verified
8.9
28
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Repeatability and Reportability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI and Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Text Messaging
Not enough data
9.1
27
|
Verified
Not enough data
9.3
32
|
Verified
Not enough data
9.2
24
|
Verified
Not enough data
9.1
23
|
Verified
Not enough data
8.8
22
|
Verified
Not enough data
9.1
20
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
8.5
24
|
Verified
Not enough data
9.3
20
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
228
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
588
Not enough data
8.8
557
Not enough data
8.6
478
Not enough data
Platform
9.5
613
Not enough data
8.9
583
Not enough data
8.8
579
Not enough data
8.7
562
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
583
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Lead Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.7
1058
Not enough data
8.7
837
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
812
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Customer Support
8.6
200
Not enough data
7.4
185
Not enough data
9.0
212
Not enough data
Automation
8.4
210
Not enough data
8.3
208
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
201
Not enough data
Generative AI
8.3
296
Not enough data
8.3
294
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1442
|
Verified
Not enough data
8.9
1450
|
Verified
Not enough data
8.7
1192
|
Verified
Not enough data
9.1
1357
|
Verified
Not enough data
8.2
595
Not enough data
Internal Use
8.2
1269
|
Verified
Not enough data
8.7
1095
|
Verified
Not enough data
8.2
1043
|
Verified
Not enough data
8.7
1249
|
Verified
Not enough data
8.9
1320
|
Verified
Not enough data
8.6
1288
|
Verified
Not enough data
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
655
Not enough data
8.9
652
Not enough data
Feature Not Available
Not enough data
8.2
491
Not enough data
8.4
536
Not enough data
Self-Service Platform
8.7
532
Not enough data
8.8
538
Not enough data
8.4
479
Not enough data
8.6
523
Not enough data
Agentic AI - Customer Self-Service
7.4
47
Not enough data
7.8
46
Not enough data
7.4
47
Not enough data
7.9
49
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.5
47
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Analysis
Not enough data
8.2
17
Not enough data
8.4
17
|
Verified
Not enough data
9.0
13
Not enough data
7.6
15
Campaigns
Not enough data
Not enough data
Not enough data
8.4
20
|
Verified
Not enough data
8.6
16
|
Verified
Not enough data
8.7
21
Not enough data
Feature Not Available
Not enough data
7.9
18
Engagement
Not enough data
8.2
17
Platform
Not enough data
9.0
19
Not enough data
8.1
16
|
Verified
Not enough data
8.8
16
Agentic AI - Mobile Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.8
180
Not enough data
8.0
181
Not enough data
7.7
165
Not enough data
8.5
177
Not enough data
8.0
160
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.5
158
Not enough data
7.9
159
Not enough data
7.9
165
Not enough data
8.4
168
Not enough data
Automation
8.2
173
Not enough data
7.9
161
Not enough data
7.2
155
Not enough data
Autonomy
7.6
162
Not enough data
7.7
162
Not enough data
7.2
159
Not enough data
7.7
163
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Sonar are categorized as Conversational Marketing
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Chatbots, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sonar
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.6%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Real Estate
47.7%
Transportation/Trucking/Railroad
13.5%
Marketing and Advertising
7.2%
Internet
7.2%
Retail
3.6%
Other
20.7%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
how can I setup the auto response txt .
1 Comment
NB
Hello Tajmah - We offer a wide range of abilities to create and schedule automated texts. Happy to help learn more about your specific use and help provide a...Read more
How do I create Sonar pop up notifications?
1 Comment
NB
Hello Michael!
To enable desktop notifications once you log in to Sonar click the Main Menu > Settings > My Account option. From there you will see a...Read more
How do i stop seeing other co-workers texts? What is the maximum number of texts can be added?
1 Comment
NB
Hello Tiffany!
Your team's set up so that you should only see the 'Mine' column. If you are not seeing just that inbox you might want to do a hard...Read more
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